EdenPURE Infrared Space Heater Lawsuit Filed Over House Fire

• BarbaraDecember 19, 2022 at 8:25 pm

  I haven't had any trouble with my Edenpure heaters. They are the best I've ever had.

• SJune 24, 2022 at 1:21 pm

  I owned an edanpure for 15 years with no problems. Eventually the motor gave out. Ordered a new equivalent and after two years it melted the plug and the socket it was plugged into. The original heater was made in US. The replacement was made in China. Will not purchase again.

• BarbaraMarch 17, 2022 at 7:01 pm

  Unplugged my mom's Gen40 Super Heater-Cooler A5964. The outlet was burned on the top plug only where the appliance was plugged in. The plug itself was melted on one side and was crooked. While the lamp plugged in was not. Fortunately nothing happened while my mother was home alone. She said she had owned it for about 1 year. We now have to call an electrician to fix the outlet.

• JosephJanuary 11, 2022 at 8:02 am

  I have four (4)) Edenpure Gen 4's,each have gotten hot at the cords, the ends have all melted over the years, I have replaced the ends with heavy duty male ends. DON'T USE Strips or multi outlets, as the will start to get brown and then burn.

• KathyMay 9, 2021 at 10:16 pm

  EdenPure shorted out caused my mobile to catch fire. Got fire out but total loss

• RobertoNovember 16, 2020 at 3:12 pm

  While attempting to unplug the Edenpure heater because I had smelled something funny, I burned my fingers while touching the cord. Luckily I was home to smell the funny burning smell. I worry that had I not been home a fire might have started. I would like to know if anything is being done about this edenpure problem.

• virginiaNovember 6, 2017 at 2:56 am

  My first unit is from approximately 2010. My Dad bought 5 units for everyone in family. I used mine for two years and outlet prongs just broke off. I now know most likely from overheating. My brother gave me his unit that he never used in like new condition as has a woodturning stove. it was made in 2010 now using in 2017. Worked fine for about a month. Unit was in off setting as I had to run an [Show More]My first unit is from approximately 2010. My Dad bought 5 units for everyone in family. I used mine for two years and outlet prongs just broke off. I now know most likely from overheating. My brother gave me his unit that he never used in like new condition as has a woodturning stove. it was made in 2010 now using in 2017. Worked fine for about a month. Unit was in off setting as I had to run an errand. it did not apparently turn off, a malfunction occurred. Very scary the unit had a strong burning smell as soon as i walked in the door like a fire. The unit was extremely hot to touch. outlet and cord are fine but unit so hot. Thank god i was only out for a short time. I am now very mistrustful of the eden pure product and reading more about others and their experience realize something is up. please unplug yours if you leave or go to sleep. only use while you are alert. these can be dangerous . I will contact eden pure to see what they say.

• HarryJanuary 12, 2017 at 8:07 pm

  I'm shock to see so many others have had the same experience as mine with their edenpure Heater. Mine happened yesterday. Fortunately I was home. I heard a sound like frying bacon then lots of smoke. I turned it off and the smoke got worse. My smoke alarms went off and my cats ran and hid under the bead. I grabbed the cord and pulled it out of the wall socket and threw it outside in my back yard.[Show More]I'm shock to see so many others have had the same experience as mine with their edenpure Heater. Mine happened yesterday. Fortunately I was home. I heard a sound like frying bacon then lots of smoke. I turned it off and the smoke got worse. My smoke alarms went off and my cats ran and hid under the bead. I grabbed the cord and pulled it out of the wall socket and threw it outside in my back yard. My house still smells like burning wires but happy to say my house is still standing.

• DaisyOctober 25, 2016 at 4:00 pm

  I have two Eden Pure heaters. One is the Gen/4. The other one is a Gen3. Both heaters have a 3 prong plug that gets very hot. One melted my surge protector a little. I unplugged it just in time.

• GregJanuary 6, 2016 at 3:57 am

  Have a Eden Pure 1000 and had it for about seven years and noticed that the plug did get warm when we used it last year. I lowered the temp half way and tonight it melted the outlet, The plug right fork was charred black and the touch on my right hand blistered my hand. I have taken pictures of the plug and outlet.

• FayJanuary 5, 2016 at 6:14 pm

  The plug on our unit melted last night. It also melted the surge protector that it was plugged into. Luckily the breaker tripped and shut it off because we were asleep when this happened. We used the heater all last year with no problems but I was aware that the plug stayed hot, which is what led me to connect it to an outlet plug box that had its own circuit interrupter. I miss my heater alre[Show More]The plug on our unit melted last night. It also melted the surge protector that it was plugged into. Luckily the breaker tripped and shut it off because we were asleep when this happened. We used the heater all last year with no problems but I was aware that the plug stayed hot, which is what led me to connect it to an outlet plug box that had its own circuit interrupter. I miss my heater already but will not be purchasing another of this type.

• LeeannDecember 4, 2015 at 3:56 pm

  Our Eden Pure heater was plugged into was burnt and so was the plug. Thankfully we were home and it did not catch on fire. I have 2 one is now unusable because of the burned plug and I am afraid to use the other as the plug gets very hot on that one too. If there is a class action suit please let me know.

• ReneeOctober 10, 2015 at 4:37 pm

  Today when we came home I smelled something hot. The outlet the Eden Pure was plugged into was melted and so was the plug. I am so thankful my home did not catch on fire. If there is a class action suit please let me know also

• DaveMarch 20, 2015 at 1:09 pm

  Using our 3 year old Eden pure for most of this winter in the evenings. Had unit plugged in, but off (not in heating mode) one night last week and heard a pop. The 3 prong plug on the Edenpure melted down and started my paneled wall on fire, as well as melting down my professionally installed duplex plug on the wall. The wires were also heated up and had to be replaced as a result of this probl[Show More]Using our 3 year old Eden pure for most of this winter in the evenings. Had unit plugged in, but off (not in heating mode) one night last week and heard a pop. The 3 prong plug on the Edenpure melted down and started my paneled wall on fire, as well as melting down my professionally installed duplex plug on the wall. The wires were also heated up and had to be replaced as a result of this problem. This Edenpure short circuit did pop my 15 amp breaker. The Edenpure plug obviously melted down and started the fire. Lucky I was home and able to put out the fire quickly, and no one was hurt or killed because of this inherent problem with the Edenpure space heaters. Let me know if a recall or class action suit to get Edenpure to provide a safe product as advertised to be UL Listed in the USA.

• WalterJanuary 29, 2015 at 7:54 pm

  Lost my mother in a house fire because of an EdenPure 1000. The plug on the heater would get hot when plugged into a 15amp. circuit. So I used a short, heavy duty extension cord and plugged it into a 20amp. circuit. This solved the problem and the plug would no longer get hot. The unit caught on fire one night and my mother died of smoke inhalation. EdenPure said it was the fault of the extension [Show More]Lost my mother in a house fire because of an EdenPure 1000. The plug on the heater would get hot when plugged into a 15amp. circuit. So I used a short, heavy duty extension cord and plugged it into a 20amp. circuit. This solved the problem and the plug would no longer get hot. The unit caught on fire one night and my mother died of smoke inhalation. EdenPure said it was the fault of the extension cord but nowhere on the unit does it say not to use one. It seems like alot of people are having problems from a heater that draws about the same amount of electricity as a hair dryer.

• ClaraJanuary 17, 2015 at 2:32 am

  PLUG GETS EXTREMELY HOT! Tried different outlets with the same results.

• ShazaamJanuary 23, 2014 at 4:12 pm

  I have seen bad wire crimps on the internal wiring of many Edenpure heaters overheat to the point of combustion. (common cause of the common complaint that the line cord is too hot to touch) Use these units with caution as they source all components from the lowest bidder they can locate. Also, be prepared to purchase new bulbs for your Edenpure heaters every heating season. (3 bulbs at $35 ea.) [Show More]I have seen bad wire crimps on the internal wiring of many Edenpure heaters overheat to the point of combustion. (common cause of the common complaint that the line cord is too hot to touch) Use these units with caution as they source all components from the lowest bidder they can locate. Also, be prepared to purchase new bulbs for your Edenpure heaters every heating season. (3 bulbs at $35 ea.) While the advertizing copy on the Edenpure US 1000/Gen4 boxes touts a 20,000 hour life for the heater bulbs, I have yet to see a set of bulbs in a US 1000 or Gen4 last more than 400-500 hours of use. Based on what I know about the testing (SCI/Pinnacle did NO component testing at all during product development), I suspect the rated life (20,000 hours) is for operating those heater bulbs in still air with infrequent on/off cycles. Due to a design flaw in the Edenpure heater air flow the bulbs will never last 1000 hours let alone 20,000. The coldest air is blown on the base of the red-hot bulbs and after several heat-up/cool-down cycles in the US 1000/Gen4 heater, the bulb seal fractures and then the bulb gets a small amount of oxygen every time the temperature cycles. This results in the nichrome wire filament oxidizing to the breaking point. (if you happen to see one fail, it is a very spectacular light show. Looks like lightning inside the heater!) At least the quartz tube appears to be thick enough to contain the light show in those last 20 seconds of bulb life. (I've seen the ends blown off of some failed bulbs) You'll know a bulb has failed when you smell burned metal (vaporized nickel-chromium wire). After that happens 3 times (usually all the bulbs will die in the same week) the heater will just blow cool air and it's time for you to shell out another $100+. SCI has apparently determined the bulbs are a consumable item in spite of their advertized claims of a 20,000 hour bulb life. Customers and employees aren't the only ones who get screwed by Suarez Corporation Industries. There is a very good reason SCI has such a large legal team on retainer.

• barbaraDecember 16, 2013 at 12:22 am

  Today my eden pure 1000 caught my plugin and wall on fire. Please be really careful.

• NatalieNovember 30, 2012 at 2:24 am

  I had an EdenPure heater that melted earlier this year. I turned it on and within 5 minutes the front and top of the heater started melting. The company said that the filter could have been dirty, but I cleaned it on a regular basis. They sent me a message saying that the company recommends the filter be cleaned daily if the heater is to be used daily, but in the manual it says monthly or as neede[Show More]I had an EdenPure heater that melted earlier this year. I turned it on and within 5 minutes the front and top of the heater started melting. The company said that the filter could have been dirty, but I cleaned it on a regular basis. They sent me a message saying that the company recommends the filter be cleaned daily if the heater is to be used daily, but in the manual it says monthly or as needed. Biotech seems to be covering this up. This was a Model 1000. I would not recommend this heater to anyone!! I have pictures of the melted heater and sent it to saferproducts.gov, but nothing has been resolved. I have started a facebook page called Defective EdenPure Heater to try to locate more people with the same problem.

• GarySeptember 11, 2012 at 12:36 am

  I purchased an EdenPURE heater/humid/air cleaner December of 2010,and the 30th of January of 2011.dove out of a second story window,narrowly escaping death! The Michigan State Fire Marshall determined the origin of the fire to be where I had the space heater!!! I have pictures showing the location and yet EndenPURE won't give me the time of day!!! I lost everything,my house,my personal belongings [Show More]I purchased an EdenPURE heater/humid/air cleaner December of 2010,and the 30th of January of 2011.dove out of a second story window,narrowly escaping death! The Michigan State Fire Marshall determined the origin of the fire to be where I had the space heater!!! I have pictures showing the location and yet EndenPURE won't give me the time of day!!! I lost everything,my house,my personal belongings and almost my life!!! Almost $500,000 in real and personal property and $$$$ in medical bills,etc. I'm so upset with EdenPURE and the whole system!!!! I'm still fighting with the insurance company over the loss,and I have become the victim with no one to pay,except me. I'm worn out paying for attorney help,when it's been way too long with no resolve. Guess the lesson here is...the little guy most,grin and go on,cause there isn't anyone out there to make it better? Maybe I'm just venting; but if you own an EndenPURE heater,you need good smoke detectors or sleep with one eye open!! G

• DonnaFebruary 13, 2012 at 6:10 pm

  Our EdenPURE heater melted also. We were lucky though, no fire. I purchased three about 3 years ago. The first two died ater a season of use each. The one which melted this year was just out of the box in November. We never set any of the heaters above the comfort zone on the dial. Definitely a bad product. Would love to get my money back. If there's a class action suit against them, let me[Show More]Our EdenPURE heater melted also. We were lucky though, no fire. I purchased three about 3 years ago. The first two died ater a season of use each. The one which melted this year was just out of the box in November. We never set any of the heaters above the comfort zone on the dial. Definitely a bad product. Would love to get my money back. If there's a class action suit against them, let me know.

• E. LaraineSeptember 11, 2011 at 3:04 pm

  Electrical wiring in my townhouse was melted and the electricity took out some electrical products.