Comments on: HP Laptop Battery Recall: Risk of Notebook Fire

By: Patrick

Patrick — Wed, 10 Mar 2010 05:32:47 +0000

My son bought an HP Pavillon DV5000 that is still under warranty. He stores it in his backpack, and four days later took it out and turned it on. He heard an electrical sizzling sound and immediatley turned it off. I am a Dell Certified Systems Engineer, keep in mind that I have some knowledge of computers. He came to me and told me what happened and I took a look at it. I turned the power on and heard the same sound. I turned the laptop over and discovered what looked like white greenish corrosion throughout the system. Just like how Alkaline batteries left in a device for too long leak and corrode and damage or dirty car battery terminals? That is what it looked like throughout the system. I took the bottom panels off to see the extent of the damage. Everything was corroded from the memory to the Hard disk and all over the mother board. I sent it to HP for repair and they sent it back stating that it was a biohazard that caused the damage, fluid from a human body and don’t attempt to send it back. It is obvious that the battery leaked electrolyte and corroded the entire system over the course of the four days. HP is not wanting to replace the motherboard or do anything, because they don’t believe the damage was caused by the battery. So, I’ll never buy an HP again. DELL has way better customer service. I don’t know how many motherboard I’ve replaced with Dell, they do tkae care of their customers better than HP.

By: joanne

joanne — Mon, 08 Mar 2010 04:34:34 +0000

Yes, I also had serious overheating problems. In one case, I had the laptop on my lap and burned my thigh and got a blister that scarred. Interestingly I spoke to a lady at work who got one for her daughter and her daughter also burned her leg. These things aren’t just affecting computers they are hurting people and there should be a settlement. I’m walking around wth a scar on my leg now. I THINK A CLASS ACTION would get a bunch of people who have been physically burned by these things.

By: Liz

Liz — Thu, 11 Feb 2010 17:09:13 +0000

I recently discovered a “melted” VGA outport, SVideo and docking station. I am lucky that I discovered this quickly, the risk of fire is overwhelmingly frightening. I called HP and the customer service was useless, very poor communication. Has anyone researched a class action lawsuit? If so, please contact me. I expect a rebate.

By: Stacey

Stacey — Wed, 30 Dec 2009 02:19:24 +0000

so i came home christmas night, turned on my laptop and within minutes thick smoke came pouring out and a large flame shot out the side. After jumping up in a panic the flame quickly went out (thank God). Well needless to say it has been shipped back to hp and am waiting to see what happens. i had heard about Dell computers but nothing about HP’s. Would have been nice to have been informed about the recall in may/june. i bought it June 2nd

By: justin

justin — Thu, 17 Dec 2009 06:31:35 +0000

is there a recall on toshiba L300 laptop

By: R Gramazio

R Gramazio — Thu, 12 Nov 2009 03:17:10 +0000

Unfortunately I trusted a aquaitance and purchased a Compaq from Arrons rent here buy here scam artists. Fro day 1 it never worked properly. It is sold with a sub-standard operating windows Vista system. And they charge a ridiculous price compared to an outright purchase of a better product offered by Compaq/HP………….

Meanwhile,5 medical operations later,never mind the pre-operative procedures,and the Cancer scares/removal of tumors involved. I have found a rash like symptom that surfaces after i showered mostly.Of course I am watching this rash like thing without panic but .have concerns that it another form of Cancer possibly surfacing? Now I find that this same rash symptom is not once in a while, it is not a permanent scar/burn created by the laptop purchased from Arrons Corp.And manufactured by Compaq/HP………

Consumers should demand that big corps protect the buyer and not sell us short in order to make mega-millions in greed for themselves and thier annual bonus’

By: patrick

patrick — Mon, 26 Oct 2009 06:50:55 +0000

I just found out about the law suit, this battery mess explains why my operating system quit working I can get a browser but can’t connect to the net.
I’m hoping I can get them to replace my laptop. I had some smoking vapors coming from the device, I was oversea’s when it happened, all i could do is pray, I got home just in time to witness the departure of my lap top and the birth of my exspenive my note pad, dvd, cd player, that’s HP baby

By: pat

pat — Wed, 26 Aug 2009 01:30:04 +0000

laptop caught fire today while it was turned off and in my carry case. carry case was on fire – had to be put out with fire extinguisher. fortunately the bag was out in the open and i was able to extinguish the fire within moments, so no injuries – just a burn on finger. why was i not notified about recall? this computer is registered with hp.

By: jennifer

jennifer — Wed, 29 Jul 2009 06:00:41 +0000

I lost everything I own due to my laptop catching fire. Thank the Lord I was able to get my children out. Why weren’t we told this could happen. I would have never put my boys in such danger. Someone needs to be handle accountable. This happen on June 29th 2009.

By: Mary Ann

Mary Ann — Fri, 12 Jun 2009 08:52:15 +0000

My HP laptop battery exploded while on my lap. I was sitting up in bed and it burned my bedspread. Black smoke went all over. Two days later, the whole computer ignited. It was not plugged in. It sent flames to the ceiling. It was at work and a co-worker doused it with water. The battery exploded on a Sunday evening. I took the computer with me to work so I could call HP and report it. It combusted on it’s own Wedneday evening. (Three days later). Thank God it was not at my home, in my car, or in a cabinet at work. I have sent the computer to HP. They have received it. I have not heard anything else as of yet. The offical recall happened a few days after I sent in my device.