Sears Kenmore Elite Range Recalls Issued Over Fire, Laceration Risks
About 6,000 Kenmore Elite ranges sold exclusively at Sears stores are being recalled in two separate actions, following reports of gas leaks that could create a fire or explosion hazard, as well as issues with sharp edges that pose a laceration risk.
One Kenmore Elite range recall was announced by the U.S. Consumer Product Safety Commission (CPSC) on May 20, after receiving a complaint from a consumer indicating they were cut by a sharp edge on the stainless steel trim below the range control panel, requiring stitches.
The second Sears range recall was announced the same day due to a risk that the burner flame may go out while the gas is on, creating a fire and burn hazard.
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Learn MoreRoughly 5,300 Sears Kenmore Elite slide-in ranges are being recalled for the potential laceration hazard due to sharp edges on the stainless steel finishing. The recall includes the Elite slide-in gas ranges with model numbers 790.32623xxx, 790.32633xxx, 790.32643xxx, Electric ranges with model numbers 790.42553xxx, 790.42563xxx, 790.42623xxx, and Dual Fuel ranges with model numbers 790.42603xxx and 790.42613xxx. Customers may identify the recalled ranges by locating the model number located on the inside frame of the range door to the left.
The ranges were manufactured in the U.S. by Electrolux Home Products Inc., of Charlotte, North Carolina where they were sold exclusively at Sears’s stores nationwide from May 2014 through April 2015 for between $2,400 and $3,700.
The second recall involves about 250 Sears Kenmore Elite dual fuel ranges that may allow the burner flame to go out while the gas is turned on, posing a fire and burn hazard if the user attempts to reignite a flame. The recall includes Kenmore stainless steel slide-in ranges with gas cooktops and electric ovens with model numbers 790.42603xxx with serial numbers ranging between AF42500601 through AF43000916 and model number 790.42613xxx with serial numbers ranging from AF42500541 through AF43103647. The ranges have Kenmore Elite printed on the oven door and the model and serial numbers can be located inside the frame of the range door on the left hand side.
The ranges were manufactured in the U.S. under Electrolux Home Products Inc., of Charlotte, North Carolina where they were sold exclusively at Sear’s stores nationwide from June 2014 through October 2014 for between $3,200 and $3,700.
Customers with either recalled Kenmore range appliance should contact Sears immediately for a free inspection and free repair. Customers with Kenmore Elite ranges posing a laceration hazard should contact Sears at 800-873-5011 and customers with recalled Kenmore gas cooktops and electric ovens should call 888-710-9284. Both recalls are available for further review by visiting sears.com and navigating to the Product Recall at the bottom of the page.
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6 Comments
Vincent and DoraSeptember 23, 2021 at 5:16 pm
We brought a kenmore elite gas range Black Friday approximately 2015…had a problem wit oven heating up, technician came out, supposedly fix the issue, weeks later had to make an appointment for same issue, after 2nd round, a new gas range was replaced, after hook up from gas company, weeks later same issue, protocol, technicians come out & again part replaced, oven takes hours before it reach temp[Show More]We brought a kenmore elite gas range Black Friday approximately 2015…had a problem wit oven heating up, technician came out, supposedly fix the issue, weeks later had to make an appointment for same issue, after 2nd round, a new gas range was replaced, after hook up from gas company, weeks later same issue, protocol, technicians come out & again part replaced, oven takes hours before it reach temperature, only time oven will actually catch is when you turn the burner on top, sometimes all 4 or just the back burner…tired of time being waist and sometimes not even able to bake, I call another technician in only to be told I had a bad gas valve control…so frustrated after seeing all the issues other customers had…where do I go from here
BillAugust 22, 2018 at 10:04 pm
I have a Kenmore Elite dual fuel range (model # 790.41093100) purchased in 2014. From the outset, the control knob valve for the bridge burner leaked gas in the off position. Not only would the burner leak gas but the valve itself leaked gas. SearsPartsDirect told me I had to purchase a new valve for $118.34 because the range was out of warranty. It was a brand new, never used range that I had to[Show More]I have a Kenmore Elite dual fuel range (model # 790.41093100) purchased in 2014. From the outset, the control knob valve for the bridge burner leaked gas in the off position. Not only would the burner leak gas but the valve itself leaked gas. SearsPartsDirect told me I had to purchase a new valve for $118.34 because the range was out of warranty. It was a brand new, never used range that I had to delay its installation. Given there was no other option offered by Sears, I ordered the part which was also defective by leaking gas in the same way as the original valve. I proceeded to have Sears replace that valve and two more consecutive ones since each one they sent leaked in precisely the same way. Sears, now, will not replace this valve, part # 3164125919, anymore since they are suspicious that the next valve will also leak gas which obviously is seriously dangerous They refunded the money for the 1st replacement valve I ordered and told me they are referring this case to their research team. Clue: if 5 of the same valve are defective because they leak gas, go to your supplier, Electrolux via Frigidaire, and demand a properly manufactured valve!!!
cathyJanuary 27, 2018 at 8:27 pm
Sears is a sinking ship and they treat their customers the same. I had a new sears Kenmore catch on fire inside the broiler . And wouldn't shut down even after unplugged and gas off. fire dept were scratching their heads.. 2 service guys, and then referred to supposed corporate leader Laurie Hellman, then shoved off to Sedgewick sears ins, then a letter saying they only get involved if there is pr[Show More]Sears is a sinking ship and they treat their customers the same. I had a new sears Kenmore catch on fire inside the broiler . And wouldn't shut down even after unplugged and gas off. fire dept were scratching their heads.. 2 service guys, and then referred to supposed corporate leader Laurie Hellman, then shoved off to Sedgewick sears ins, then a letter saying they only get involved if there is property damage. What???? wwWhats worse is the stove was under original warranty.... so why not honor it? Sears would rather put their customers thru hell, lose money, sales down, and sink. no management skills in the company at all. Still fighting in Indiana.
StevenOctober 16, 2017 at 5:07 pm
We have a Kenmore Elite gas range Model number 790.7890 that we purchased in 2011. On the evening of October 15, 2017, my wife came to bed complaining that she smelled gas. The next morning I went to work, and smelled the gas. We called the gas company, and they came to our house and did test of the range. She said it was definitely a defective gas range, as this was the second one she saw in [Show More]We have a Kenmore Elite gas range Model number 790.7890 that we purchased in 2011. On the evening of October 15, 2017, my wife came to bed complaining that she smelled gas. The next morning I went to work, and smelled the gas. We called the gas company, and they came to our house and did test of the range. She said it was definitely a defective gas range, as this was the second one she saw in the past week. So I am shocked that Sears is going to charge me $99.00 to come out to determine if it is a defective range! Thinking about how much gas I smelled in the morning, I guess we are luck not to have passed away in the night or had an explosion! The gas company turned off the gas to the range. I am mad that the earliest appointment is October 18!
TimDecember 23, 2015 at 6:07 pm
my wife was baking cookies this morning and the outer oven door glass exploded. Shards of glass hit the counter 8 ft. away. No warranty and we will never use it again. Has anyone else experienced this and is there any recourse?
KellyAugust 22, 2015 at 4:02 pm
I own a Kenmore Elite Ceramic Top Electric Range, model # 790.92803011, serial # VF05033051. While retrieving a baking sheet to put in the oven, the stainless steel covered door was in the down position, I bumped my leg against the corner. The sharp edge of the door caused a deep, long laceration requiring many stitches. I researched any other possible incident of this happening and to my surprise[Show More]I own a Kenmore Elite Ceramic Top Electric Range, model # 790.92803011, serial # VF05033051. While retrieving a baking sheet to put in the oven, the stainless steel covered door was in the down position, I bumped my leg against the corner. The sharp edge of the door caused a deep, long laceration requiring many stitches. I researched any other possible incident of this happening and to my surprise there is a lot of comments of the same thing happening to others along with pictures looking very familiar to what I experienced. The safety concern with other ranges reported to the CPSA, does not include my particular model. I have recently called the CPSA and filed a safety complaint with them, since there was nothing sears wanted to do about the issue. I also called the Electrolux corp. to try and resolve the issue, but they referred me back to sears. I have a claim in with sears, to get reimbursed for medical expenses and lost wages, due to missing work. I don't know how the outcome of all of this is going to be, but I am committed to following through with what I have started.