Composite Deck Recall: Home Depot Veranda, ABTCo and LP WeatherBest

May 14, 2009
By: AboutLawsuits
100 Comments

Approximately 48 million linear feet of LP WeatherBest, ABTCo and Home Depot Veranda composite decking were recalled after dozens of reports were received where the boards deteriorated and unexpectedly broke, in some cases causing serious injury.

The composite deck recall was issued by Louisiana-Pacific (LP) Corp. and the U.S. Consumer Product Safety Commission (CPSC) on May 13, 2009. Individuals with the potentially defective deck have been asked to contact the manufacturer for a free inspection and repair if the decking is prematurely deteriorating.

Composite decking is a man-made wood substitute, which is marketed as requiring little maintenance and lasting longer than a traditional wood deck.

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At least 37 reports have been received of the recalled composite decks breaking, with at least 14 people suffering personal injuries such as broken wrists, sprained ankles, lacerations and bruising.

Although the size of decks may vary, more than 50,000 homeowners could have composite decks constructed out of the defective LP decking, as a 400 square foot deck typically requires approximately 875 linear feet.

The composite decking was sold for between $1.50 and $2.25 per linear foot between January 2005 and August 2008. The Veranda composite decking made by LP was sold exclusively at Home Depot stores, and the LP WeatherBest and ABTCo composite decking were sold by building product retailers throughout the United States.

The recall applies to various colors and styles, including Tuscan Walnut/Chestnut, Driftwood, Grey/Greystone, Pacific Cedar and Western Redwood.

Home Depot Veranda decking is also made by other manufacturers, but only composite deck manufactured by LP are included in the recall.

To arrange a free inspection or obtain additional information about the LP composite deck recall, contact the manufacturer toll free at (888) 325-1184 or visit www.deckingnotice.com.

Tags: Composite Deck Recall, Home Depot, Home Depot Deck Recall, Louisiana-Pacific, LP, LP Deck Recall
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100 Comments

  • DarrellJune 4, 2021 at 11:46 am

    Pool deck is 11 years old and it is warped split buckled swelled lifting up faded mold covered

  • SheilaAugust 26, 2020 at 7:17 pm

    We purchased our Fiberon deck in 2011 and installed it ourselves using their installation clips, and following the installation directions specifically. We installed it with a minimum clearance of 6", some clearance being 18". Two years ago the deck boards started shrinking off the stringer boards. To the point that we can not walk on our deck at all because the boards will fall through. We c[Show More]We purchased our Fiberon deck in 2011 and installed it ourselves using their installation clips, and following the installation directions specifically. We installed it with a minimum clearance of 6", some clearance being 18". Two years ago the deck boards started shrinking off the stringer boards. To the point that we can not walk on our deck at all because the boards will fall through. We contacted Fiberon and they say that we didn't install it correctly with enough ventilation space and drainage space. Each board had the same sticker stating installation had to have a minimum of 1.5 inches clearance space. Again our minimum is 6". We bought the product through Home Depot. Home Depot will not back the 20yr warranty and said we have to deal with Fiberon directly. Fiberon has been contacted twice by a consumer products lawyer we hired and still are denying any liability. We hired a home inspector to inspect the deck, including the installation process (providing him the requirements from Fiberon) his report states that the deck was installed correctly, and is a safety hazard and should not be used. The report states that the deck needs to be removed and replaced. Is anyone else having this problem. I need help.

  • Debbi & JerryJuly 2, 2015 at 3:44 am

    We purchased Fiberon decking from Home Depot in late 2010 and installed in the spring of 2011. The decking was properly stored inside our garage for the winter. In the past few years the decking has continued to warp a little more each year and now the . is splitting horizontally in the boards, just about and 1/2 and inch down in the board. Within another couple of years the deck is going to be[Show More]We purchased Fiberon decking from Home Depot in late 2010 and installed in the spring of 2011. The decking was properly stored inside our garage for the winter. In the past few years the decking has continued to warp a little more each year and now the . is splitting horizontally in the boards, just about and 1/2 and inch down in the board. Within another couple of years the deck is going to be unsafe to walk on as who knows when the board is going to break with the weight of a person walking. So far we have received no word from Home Depot and are trying all avenues. With labor and materials we have between $5000 to $7000 invested in this deck and we need to find a way to get this resolved! There was a class action suit filed against Fiberon but it seems to be closed now. Does anyone have any suggestions? Any help would be appreciated!

  • KArlJune 17, 2015 at 2:49 pm

    this stuff is crap same as everyone bowing, staining, and mildew all over can not believe I spend so much money just want to rip the whole thing off!!!

  • BevSeptember 6, 2014 at 2:43 pm

    Anyone having problems with Guardeck Prestige decking? We installed one two years ago and the boards are swelling & cracking. I checked the Guardeck website this morning & it is no longer accessible. Not a good sign. Anyone have any info on this product?

  • Ralph RJuly 13, 2014 at 1:40 am

    Veranda decking is one big mistake. I did my 600sf deck and after few weeks these mold spots showed up . Dont ever by this crop!!!!!!!

  • DannaJune 17, 2014 at 4:36 am

    Our Trex deck is peeling badly; Does anyone know if anything can be done at this point?

  • Maureen VMay 20, 2014 at 1:24 pm

    We purchased this Veranda decking from Home Depot in Bristol, CT and it started to fade immediately. A few months later we noticed black spots all over the deck. We purchased this in April of 2012 and we have tried two different deck washes and nothing seems to help. Just fades the deck even more. How can we get some recourse? Please help! Reading all these complaints, has anyone had any re[Show More]We purchased this Veranda decking from Home Depot in Bristol, CT and it started to fade immediately. A few months later we noticed black spots all over the deck. We purchased this in April of 2012 and we have tried two different deck washes and nothing seems to help. Just fades the deck even more. How can we get some recourse? Please help! Reading all these complaints, has anyone had any response or has anyone received any money back from the manufacturer? Has there been a Class Action Suit filed?

  • rustyApril 18, 2014 at 3:33 am

    I installed veranda for a client. It shrunk anywhere from 3/8 to 7/8 of an inch. Fiberon gave me a credit for the material through HOME DEPOT but refused to pay for labor to remove old deck and install new. Fiberon claimed it was due to poor ventilation due to improper installation (its a deck!) HOME DEPOT refused to pay for labor due to bad installation without even seeing the deck.CAN YOU SAY CL[Show More]I installed veranda for a client. It shrunk anywhere from 3/8 to 7/8 of an inch. Fiberon gave me a credit for the material through HOME DEPOT but refused to pay for labor to remove old deck and install new. Fiberon claimed it was due to poor ventilation due to improper installation (its a deck!) HOME DEPOT refused to pay for labor due to bad installation without even seeing the deck.CAN YOU SAY CLASS ACTION LAWSUIT !

  • BruceDecember 7, 2013 at 2:01 pm

    We bought Fiberon Veranda grey decking from Home Depot in Oct 2013. Within the first week after a correct installation, numerous scratches began to appear on the surface. The deck is on a back porch and receives little traffic--and only regular type shoes have ever walked on it. The scratches continued to multiply so that the deck has become unsightly all over. Home Depot said to call the mfr;[Show More]We bought Fiberon Veranda grey decking from Home Depot in Oct 2013. Within the first week after a correct installation, numerous scratches began to appear on the surface. The deck is on a back porch and receives little traffic--and only regular type shoes have ever walked on it. The scratches continued to multiply so that the deck has become unsightly all over. Home Depot said to call the mfr; we took pictures and did so. Veranda denied our claim saying \"there is no defect w the material itself, but issues arising from outside causes.\" This answer implies that we have damaged the deck by walking on it. We will be visiting w Home Depot mgr to request that the product no longer be offered. The final solution will probably be that we will reverse charges on the Amex card; something Amex is good about doing when issues like these arise.

  • Diane D.November 7, 2013 at 2:24 pm

    MY BROCHURE ON THE VERANDA DECKING SAYS NOT TO POWER WASH. I AM HAVING MY HOUSE POWER WASHED AND WONDER IF I SHOULD TELL THEM NOT TO DO THE DECKING EVEN THOUGH IT DOES HAVE THE BLACK SPOTS. HOW DO YOU CLEAN IT PROPERLY/

  • Jim FSeptember 10, 2013 at 4:26 pm

    I have the LP Weather Best. Terrible stuff. Part of it faded, not all. I have stripes. What didn't fade warped. Sent in claim on the class action lawsuit. LP says that the settlement puts in a depreciation factor making my 10 year warranty prorated at 10%/year. I've put up with this crap for almost the 10 years and now decided to get it replaced. But because of the lawsuit now I don't have[Show More]I have the LP Weather Best. Terrible stuff. Part of it faded, not all. I have stripes. What didn't fade warped. Sent in claim on the class action lawsuit. LP says that the settlement puts in a depreciation factor making my 10 year warranty prorated at 10%/year. I've put up with this crap for almost the 10 years and now decided to get it replaced. But because of the lawsuit now I don't have any money coming to me. I was never given opportuity to opt out of the lawsuit. Thanks a lot for dragging me into this settlement, Now I get nothing.

  • Jeremiah KSeptember 9, 2013 at 9:27 pm

    Very dissappointed in these materials. The cost alone for the materials and then the labor was very expensive.

  • JeremiahSeptember 9, 2013 at 9:11 pm

    We bought our decking ( Trex Accents 16 footers Grooved Saddle) in the fall of 2011 from HD and put it down in the spring of 2012 and we are seeing all kinds of black spots all over it. If anyone knows how to get involved in the class action lawsuit please let us know. I am very dissapointed!

  • CristinaAugust 1, 2013 at 1:43 am

    I replaced two decks in July 2010 with Veranda decking purchased at HD.. (Slate Grey). The railing system failed immediately and was replaced at no cost. A payment for labor was made to my contractor for removing the old and installing the new railing. The replacement material is slightly different in color and texture as the original one. This replacement material also showed problems with crack[Show More]I replaced two decks in July 2010 with Veranda decking purchased at HD.. (Slate Grey). The railing system failed immediately and was replaced at no cost. A payment for labor was made to my contractor for removing the old and installing the new railing. The replacement material is slightly different in color and texture as the original one. This replacement material also showed problems with cracking and warping.I settled for a cash payment. The fascia board start waving and pulling away and are cracking on the top all around the perimeter of the decks. Nails in the horizontal boards pucker up and the decking around them is cracking. Crack are showing up in the boards. The material stains easily and stains are not removed by recommended deck cleaner and material. I wonder if i have been sold a batch from the recalled material (2008/2009) which was manufactured in Meridian, ID, which is on the tag of the stuff that I got, and which was sold in WA, my state. My contractor is very helpful in mediating this situation, but a permanent solution has to be found. I intend to pursue this until I am satisfied!

  • Brian C.June 13, 2013 at 1:49 pm

    I replaced old cedar deck with Veranda decking and railing purchased from Home Depot back in 2010....spent $4,000. 2.5 years later the top and bottom railing boards have warped horribly as the centers of the railing boards are bowing down and the metal spindles are now falling out. I don't let the kids on the deck in fear they will fall thru the spindles. Deck boards scratch, crack and stain e[Show More]I replaced old cedar deck with Veranda decking and railing purchased from Home Depot back in 2010....spent $4,000. 2.5 years later the top and bottom railing boards have warped horribly as the centers of the railing boards are bowing down and the metal spindles are now falling out. I don't let the kids on the deck in fear they will fall thru the spindles. Deck boards scratch, crack and stain easily. Someone needs to step up and take responsibilty for this defective product.

  • Betty on 29th April 2013April 30, 2013 at 5:51 pm

    My husband and I bought varanda decking and have only had it down for a week and already scratched and leaving white spots on the top of deck .. I also bought this decking from Home Depot.. I am so disappointed with home depot I think if they sell you a product they should stand behind what they sell!!!!!!!!!!!!!!!!!!!!!!!! They said I had to go through the manufacture so I called and sent pictur[Show More]My husband and I bought varanda decking and have only had it down for a week and already scratched and leaving white spots on the top of deck .. I also bought this decking from Home Depot.. I am so disappointed with home depot I think if they sell you a product they should stand behind what they sell!!!!!!!!!!!!!!!!!!!!!!!! They said I had to go through the manufacture so I called and sent pictures to them only to be told it was from weathering .. I cannot believe this has happened they also told me it was put up wrong like I said it has only been up 1 week... Really... They also said my 15 year warranty is now voided so don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t let that pull you in as if you are going to get it fixed !!! I am now going to seek an Attorney ... This is not over with yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • LucilleApril 6, 2013 at 6:31 pm

    Purchased our Tuscan Walnut deck kit from ome Depot in April 2010. Despite taking gentle care with furniture, it scratched easily, split where screws were inserted and top and bottom railing boards warped by the end of summer. No help from Home Depot or Universal Products after MANY repeated attempts. 25 year warranty? The bottom and top railing boards are now so warped, the bottom ones are a[Show More]Purchased our Tuscan Walnut deck kit from ome Depot in April 2010. Despite taking gentle care with furniture, it scratched easily, split where screws were inserted and top and bottom railing boards warped by the end of summer. No help from Home Depot or Universal Products after MANY repeated attempts. 25 year warranty? The bottom and top railing boards are now so warped, the bottom ones are an inch from the deck floor and are pulling the screws out. Universal Product rep came out and took pictures last summer but to date, no one will contact us regarding resolution. I get so angry when I am on the deck and have to be reminded of wasted money. Not the relaxing location I planned to spend my summer days on. I would love to join a class action lawsuit.

  • tammieMarch 29, 2013 at 1:09 pm

    my veranda from home depot was faded and stained the first year I was told it was how we installed it . we put it on top of the deck we had already wanted to cover the wood decking but i do not see that haven anything to do with the coloring and staining even the cracking and ends swell when wet. I brought my veranda in New York so is this part of the recall thanks

  • DanOctober 12, 2012 at 7:03 pm

    I need to replace my old deck that came with my house 13years ago. In NY where I grew up, the main problem with any decking was mold and mildew. Out here in Colorado, where I have lived for 20 years, it's this very strong sun. Because of this I thought Trex was the answer. So I started researching Trex and many other Composites about 7 months ago. I was shocked at the amount of lawsuits there are.[Show More]I need to replace my old deck that came with my house 13years ago. In NY where I grew up, the main problem with any decking was mold and mildew. Out here in Colorado, where I have lived for 20 years, it's this very strong sun. Because of this I thought Trex was the answer. So I started researching Trex and many other Composites about 7 months ago. I was shocked at the amount of lawsuits there are. There seem to be better companies than others, but they all have a slew of complaints and lawsuits. Mostly due to fading, warping, chipping, mildew, and mold; even the newest time encapsulated product, has had a slew of problems of the past, AND too slippery when wet, and TOO hot to walk on in the summer. This drove me to finally come up with a truly maintainance free deck that would not fade in the sun, crack, warp, or get mold an mildew. My best friend is a commercial GC and has built many businesses with steel. So I figured a steel frame would be best. I know trex makes one, but they charge an arm and a leg for it, and have only set sizes and joists; plus you still have to roll the dice with their decking material. I wanted to be able to build a deck with NO restrictions on design. Because of the recent fires out here that followed the deck up to the homes it burned, I thought fire proof would be a plus too. Without getting into it too much, I started the prototype of this New Deck concept last week. It will have a steel frame and stairs and the surface will be 3cm granite. You can actually use any kind of stone; Travertine, Marble, Slate, etc. I already had an engineer design the structure, passed it through my local Town building department, and even had my HOA approve it(The toughest battle). If this deck is as workable in theory as it is in practice, I will be starting a brand new decking company with my GC friend that will change the industry. What I'm doing has never been done before. I should be done in 30 days and will share what we find out with this forum. Fingers crossed.

  • DavidOctober 9, 2012 at 12:07 pm

    We have all of the frame work done for an 18X8 deck on our home. I purposely OVER built this frame for support and for underneath storage. After reading the comments about Veranda we changed our minds and went to Trex and found the same problems with that material? Is there a true material available out there or did they fix the problems with these so called "maintinence free" products? I'm n[Show More]We have all of the frame work done for an 18X8 deck on our home. I purposely OVER built this frame for support and for underneath storage. After reading the comments about Veranda we changed our minds and went to Trex and found the same problems with that material? Is there a true material available out there or did they fix the problems with these so called "maintinence free" products? I'm not buying anything yet, but if anyone knows of something we can use, PLEASE let me know. I'm gonna get plywood and waterproof and cover the framing until I hear otherwise. I'm so confused now that I wish I never had a backdoor. Lowes, Home depot, and several lumber yards insist that this is the product to use, and this seems only an attempt at your money and they don't care about the problems that people are having. If anyone knows, please respond to us. If anyone from the company knows anything, I'd like to see that response, but I know that they won't. This is false advertising and if true, I hope that the litigation puts them out of business! Dave from New Jersey LOST + CONFUSED

  • SteveSeptember 27, 2012 at 1:06 pm

    I am a contractor with thirty five years of home building experience,I have just installed my first veranda deck! Wow what a mess , I feel sorry for any homeowner or diy er that attempts to install this product. First of all , the employees at homie d don't know the first thing about this product , they only have an instore display to go by ,and they only stock one color and style . My customer pi[Show More]I am a contractor with thirty five years of home building experience,I have just installed my first veranda deck! Wow what a mess , I feel sorry for any homeowner or diy er that attempts to install this product. First of all , the employees at homie d don't know the first thing about this product , they only have an instore display to go by ,and they only stock one color and style . My customer pick coastal cedar , a color they don't stock . So to get the color she wanted they charged 1000.00 more because it was special order .then it took approx. 2 and a half weeks for the decking to show up with no handrail . Then another 2weeks for the handrail to show up which was the wrong profile to fit in the post to rail conectors .so they ordered new connectors which took another 2 weeks and we ended up with a cheesy " L"bracket that looks terrible . My customer is very unhappy with this but we where told that these are the only ones that would work . I started this process in June 2012 and just finised it at the end of September . In contracting , time is money , and I did not make a dime on this project ,contractors stay away from this product as the customer support is terrible and a huge lack of knowledge by home depot employees . Now after reading all the bad reviews about product failure I am very worried , sounds like a law suit !!!!!!!!?

  • GaryAugust 10, 2012 at 4:23 pm

    I just finished my deck with the Red Cedar Veranda from Home Depot last month. I bought the boards in 2011 and early 2012. All 8 footers. Only split where I screwed it in. Used the Trex hidden connectors on joists. Is this just the grey or all colors and is the deadline over and am I too late. Switched to a different product and and working now with it, different shade though.

  • RobAugust 10, 2012 at 2:35 am

    Spent several thousand at Home Depot on gray Veranda decking in 2007. A short 5 years later it is all cracked, spotted, split and warped. Even the railing material is falling apart. I will have to tear it all up. Home Depot and the manufacturer (Universal Forest Products) refuse to do anything about it since I no longer have my receipts. In fact, HD will not even answer my emails. I would not reco[Show More]Spent several thousand at Home Depot on gray Veranda decking in 2007. A short 5 years later it is all cracked, spotted, split and warped. Even the railing material is falling apart. I will have to tear it all up. Home Depot and the manufacturer (Universal Forest Products) refuse to do anything about it since I no longer have my receipts. In fact, HD will not even answer my emails. I would not recommend Veranda mfg. by UFP or Home Depot for anything.

  • JoAnnAugust 5, 2012 at 3:53 am

    My husband and I don't forsee any compensation coming our way in the near future for this nasty product, so we decided we didn't have anything to lose at this point and we painted the deck. We cleaned it the best we could and painted it with porch paint. Covered the spots and we are pretty pleased witht he result. We only had the spotting, no warping or splintering of any kind (not yet anyway) s[Show More]My husband and I don't forsee any compensation coming our way in the near future for this nasty product, so we decided we didn't have anything to lose at this point and we painted the deck. We cleaned it the best we could and painted it with porch paint. Covered the spots and we are pretty pleased witht he result. We only had the spotting, no warping or splintering of any kind (not yet anyway) so at least we can sit out there and not be aggrivated everytime we look at it. Good Luck everyone.

  • LindaJuly 27, 2012 at 11:29 pm

    OK We Just purchased veranda Decking , would like some info about it. Hope you can inlighten me about my new buy. Hope they have fixed the problem .Please reply . Its Veranda Cedar Decking July 2012 Purchase. Its the heavies crap i ever carried . It better be a good batch.

  • donnaJuly 22, 2012 at 3:00 pm

    We also purchased veranda because we didn'tt want the maintenanace of a wood deck anymore.It looked beuatiful when we put it down but it staines easily and its full of mildew,The deck is in a sunny location so we nevr thought we'd have a problem with mildew..We have tried cleaners but none work that well even with getiing on hands and knees and scrubbing.Something we didn't want to do. Needless [Show More]We also purchased veranda because we didn'tt want the maintenanace of a wood deck anymore.It looked beuatiful when we put it down but it staines easily and its full of mildew,The deck is in a sunny location so we nevr thought we'd have a problem with mildew..We have tried cleaners but none work that well even with getiing on hands and knees and scrubbing.Something we didn't want to do. Needless to say after the cost and imtense labor of putting down this deck we are very disappointed.

  • cherylJuly 16, 2012 at 10:34 pm

    Same problem. Deck installed in 09. Put in all required info. Jumped through hoops. Inspector here today. He said looks like my dog chewed it. I don't have a dog. Never did. He then asked if I had a pet raccoon. Told him to look at the rest of the deck. Once it peels...it crumbles. I also have boards that are cracking and separating. He said..oh..where. ??? I am sure glad I came home for this. We'[Show More]Same problem. Deck installed in 09. Put in all required info. Jumped through hoops. Inspector here today. He said looks like my dog chewed it. I don't have a dog. Never did. He then asked if I had a pet raccoon. Told him to look at the rest of the deck. Once it peels...it crumbles. I also have boards that are cracking and separating. He said..oh..where. ??? I am sure glad I came home for this. We'll see if they do anything. Inspector says will take 30 days.

  • GaryMay 31, 2012 at 6:59 am

    Anyone have recent uses of Guardeck Prestige? What are the best products out there right now?

  • DavidMay 7, 2012 at 11:40 pm

    We had the deck installed in 2006 and last summer I noticed some problems with the deck starting to crumble on the edges and on the ends of the boards. But this was only happening on one end of the deck. I tried to get the company who installed the deck to come out and look at it and they won't return any of my calls. I was telling a friend about this probl[Show More]We had the deck installed in 2006 and last summer I noticed some problems with the deck starting to crumble on the edges and on the ends of the boards. But this was only happening on one end of the deck. I tried to get the company who installed the deck to come out and look at it and they won't return any of my calls. I was telling a friend about this problem with my deck and he said there was a recall on the type of board we used for the deck. After looking at the web site and pictures of what is happening to everyone's decks, I have printed out the claim form and will be returning it so I can get this problem taken care of.

  • TinaApril 30, 2012 at 4:45 pm

    We also have this decking and it is warping, splitting and shifting. Alot of the pegs to hold the deck down are cracking. The deck is getting alot of mold on it, black spots and has changed colours alot (faded). Our railings are becoming loose, it scares me for my children to lean on them. This needs to be looked in to for the price of this deck. We have a two teir deck and it is all cracking[Show More]We also have this decking and it is warping, splitting and shifting. Alot of the pegs to hold the deck down are cracking. The deck is getting alot of mold on it, black spots and has changed colours alot (faded). Our railings are becoming loose, it scares me for my children to lean on them. This needs to be looked in to for the price of this deck. We have a two teir deck and it is all cracking everywhere!!

  • AngelaApril 20, 2012 at 7:18 pm

    We purchased our Veranda decking on June 1, 2007. My husband worked very hard putting this deck in and had spent the extra money on Veranda so he wouldn't have to worry about having to put in another deck for years to come. But unfortunately this will not be the case. I hadn't realized that we had gotten a "bad batch" of this product. Nobody had contacted us about this. Even Fred Meyer knows [Show More]We purchased our Veranda decking on June 1, 2007. My husband worked very hard putting this deck in and had spent the extra money on Veranda so he wouldn't have to worry about having to put in another deck for years to come. But unfortunately this will not be the case. I hadn't realized that we had gotten a "bad batch" of this product. Nobody had contacted us about this. Even Fred Meyer knows what we purchase and will send us an email or letter if something has been recalled. Home Depot had all of our information and we received nothing. A few weeks ago I hand delivered our claim to Louisiana Pacific LP Corp. in Portland Oregon and was assured that someone would be contacting me soon to set up an appointment. I have called and left a voicemail with the person "in charge" of setting up the appointments, but haven't heard anything from him yet. I am going to be calling again today and maybe everyday from hear on out until I can reach him.

  • JoAnnFebruary 21, 2012 at 4:30 am

    If there is a class action suit I'd like to know more about it. How do I participate? My grey deck is 90% covered in recurring black spots. Please advise, thank you.

  • PattiFebruary 14, 2012 at 1:21 am

    Built the deck in summer of 2007 using Veranda composit from Home Depot. As of January 2012, the boards have begun to split, discolor and deteriorate. Boards tend to bow between joysts. Just found out about the class action suit (actually know the gal who authored it), was glad to learn there are resolutions out there. This was an expensive materials investment, as well as a labor intensive ventu[Show More]Built the deck in summer of 2007 using Veranda composit from Home Depot. As of January 2012, the boards have begun to split, discolor and deteriorate. Boards tend to bow between joysts. Just found out about the class action suit (actually know the gal who authored it), was glad to learn there are resolutions out there. This was an expensive materials investment, as well as a labor intensive venture.

  • marleneFebruary 6, 2012 at 3:16 pm

    Everyone please contact consumer product safety commission I have put my complaint in and perhaps if more people do so this issue will be taken seriously.Go to their website under veranda decking and read comments.

  • FrankSeptember 14, 2011 at 6:47 pm

    I built a good size deck out of Veranda composite back in 2006 and have been fighting these black/gray spots all over it ever since. If I wash them away they just come back in the same places. Mine is Cedar and Gray color and only the Cedar is spotted. I think this stuff is crap and I should've gone with Trex! If there's a class action suit, I'd like to get in on it.

  • CarolynSeptember 12, 2011 at 8:27 pm

    your stories are like mine, first the spotting, then worping boards. Now I would like the info to help sign - on the lawsuit . Plus I recommended it to others, The time and labor and cost of boards can not be given a fair amount. How about the anquish and worry! Lowe's is not standing by the product they sold, why? The manufacturor is finding all sorts of ways to get out of their liabilities and[Show More]your stories are like mine, first the spotting, then worping boards. Now I would like the info to help sign - on the lawsuit . Plus I recommended it to others, The time and labor and cost of boards can not be given a fair amount. How about the anquish and worry! Lowe's is not standing by the product they sold, why? The manufacturor is finding all sorts of ways to get out of their liabilities and responsibilities.

  • EvelynAugust 25, 2011 at 11:46 pm

    I purchased veranda grey decking from home depot in 2010 the deck now has spots all over and you can nolonger purchase it from the store it's on line only. When I called the company this week they told me they had no recalls and reccomended a product 30 second cleaner and expert deck cleaner and enhancer cleaner which the sales people at home depot have no clue what I'm talking about that's if i[Show More]I purchased veranda grey decking from home depot in 2010 the deck now has spots all over and you can nolonger purchase it from the store it's on line only. When I called the company this week they told me they had no recalls and reccomended a product 30 second cleaner and expert deck cleaner and enhancer cleaner which the sales people at home depot have no clue what I'm talking about that's if it even exists.

  • LindaAugust 18, 2011 at 8:52 pm

    We had our deck installed in 2002, in less than 6 months the color changed and the slip resistant grooves were gone. According to LP this is not covered under their warranty!! Our very large/multi level deck looks like it's 50 years old. We also have some areas that cracked so we were included in the class action law suit....we just received a whopping check for $19.85!! We have had several pe[Show More]We had our deck installed in 2002, in less than 6 months the color changed and the slip resistant grooves were gone. According to LP this is not covered under their warranty!! Our very large/multi level deck looks like it's 50 years old. We also have some areas that cracked so we were included in the class action law suit....we just received a whopping check for $19.85!! We have had several people slip and fall on our deck, as it is next to our pool. Has anyone heard of a lawsuit about the problems we are having?? We have been complaining about this since 2002, REALLY unhappy with this deck. I even filed a complaint with the FDA but nothing has been done;-((

  • SusanJuly 25, 2011 at 3:19 pm

    We had a deck (25' x 32') installed with weatherbest composite wood in April of 2009. The deck is now warped and the boards are cupping. We contacted Fiberon and they do not take responsibility. They say that the deck was not installed properly. Our contractor believes that it is. Fiberon will not even take partial responsibility. We contacted our home owners insurance company and they sa[Show More]We had a deck (25' x 32') installed with weatherbest composite wood in April of 2009. The deck is now warped and the boards are cupping. We contacted Fiberon and they do not take responsibility. They say that the deck was not installed properly. Our contractor believes that it is. Fiberon will not even take partial responsibility. We contacted our home owners insurance company and they say the our policy does not cover weather related damage.

  • AnneJuly 24, 2011 at 6:53 pm

    I had this decking installed seven years ago. It spot molds, the various pieces have turned different colors, it is NOT slip resistant, and black resin weeps to the surface. The material is also splitting where screws (yes, the ones they sell for the decking) are placed. Talks with the current company that handled it including sending photos resulted in being told ithe decking was not professio[Show More]I had this decking installed seven years ago. It spot molds, the various pieces have turned different colors, it is NOT slip resistant, and black resin weeps to the surface. The material is also splitting where screws (yes, the ones they sell for the decking) are placed. Talks with the current company that handled it including sending photos resulted in being told ithe decking was not professionally installed. WRONG. Their excuse of water build up on the deck did not explain why the posts spot as well. All I wanted was to know if I could seal and paint the darn stuff and all I got was one contact from a company making cleaner, which came in when I was not home. I am really disgusted and cannot afford to rebuild the small porch, which I had rebuilt with this product. My advice? It is better to use wood and seal/paint it yearly. I have a slightly larger porch in back, which was installed 11 years ago and have had to paint and scrape it, but it is still better than Verdana.

  • evan & jadineJuly 16, 2011 at 7:23 pm

    Had front porch and stairs done with trex in oct of 2006. The.first year only two- three boards started to chip and peel. we had our contractor turn boards inside out. color of boards had faded badly,but I could live with it. However this sumnmer, 6/2011, I now have at least 6-7 boards all cracked and chipped. Looks really bad. after spendings $5000 plus for a porch and stairs, I was suppose t[Show More]Had front porch and stairs done with trex in oct of 2006. The.first year only two- three boards started to chip and peel. we had our contractor turn boards inside out. color of boards had faded badly,but I could live with it. However this sumnmer, 6/2011, I now have at least 6-7 boards all cracked and chipped. Looks really bad. after spendings $5000 plus for a porch and stairs, I was suppose to have a maintence free area.for life? The ideal of having to re-do the porch and stairs is heart breaking. contractor, said nothing he could do about it.He was sold bad tres not know its quality..

  • DebbieJuly 14, 2011 at 1:20 am

    our front deck is chipping, peeling away, warping and fading but the back one looks fine. anything to be done?

  • Mary JaneJuly 11, 2011 at 2:34 pm

    So disappointed, my veranda gray deck was put on about 3 years ago, it is stained all over, slippery, scratched and faded all over. I purchased it at Home Depot because I am getting older and was thrilled to have a maintance free deck and its a mess.

  • ShirleyJuly 9, 2011 at 5:35 pm

    Can someone tell me if TREX is part of this problem?

  • BeatriceJuly 5, 2011 at 5:49 pm

    LP Claims has completely stalled our claim! We've done everything they required; but they aren't giving us the same in return. WHAT ABOUT CONSUMER RIGHTS. A LOUSY PRODUCT THAT FELL APART and left us with no deck to use for fear of causing injury to someone and they want us to leave it applied until they make a decision. CRAZY. Months have gone by with no call from them. Then they require a 2[Show More]LP Claims has completely stalled our claim! We've done everything they required; but they aren't giving us the same in return. WHAT ABOUT CONSUMER RIGHTS. A LOUSY PRODUCT THAT FELL APART and left us with no deck to use for fear of causing injury to someone and they want us to leave it applied until they make a decision. CRAZY. Months have gone by with no call from them. Then they require a 2nd inspector 5 months apart (do they think the decking is any less damaged as they still have the pictures from the 1st inspection) and so they send an inspector from Bright Claims and he takes pictures/measurements of our porches; which has nothing to do with our claim and is not composite decking. MORE CRAZINESS. They claim to be documenting that it isn't LP product. Well if it is up to me; LP will never get another dime of our money because of the poor claims service and disintegrating decking they sold. 1st LP SIDING DISASTER; THEN LP DECKING DISASTER. How many times does a company get a chance to take advantage of consumers! REVOLT CONSUMERS AND BOYCOTT LP PRODUCTS.

  • SteveJune 10, 2011 at 4:49 pm

    I purchased about 700 sq ft of grey Veranda decking in June '09, it is all completley spotted and looks like crap. I am in the process of filing a claim with fiberon. I hope they take care of it all, so I don't need to hire a lawyer!

  • HuthMay 24, 2011 at 3:31 pm

    LP claims has been unresponsive to our request for information and the only thing Susan can tell you is it is being review; Then after hearing that several times; she blames it on the contractor who came to our house claiming they didn't provide information for 45 days. When they entered the information for our claim 10 days after coming to our house. WHY LIE ABOUT IT????????????????????????? [Show More]LP claims has been unresponsive to our request for information and the only thing Susan can tell you is it is being review; Then after hearing that several times; she blames it on the contractor who came to our house claiming they didn't provide information for 45 days. When they entered the information for our claim 10 days after coming to our house. WHY LIE ABOUT IT????????????????????????? Except to make an excuse for the poor claims service. The Oregon Claims Practice is not on their radar at all; as they do not stay in contact or provide information and I could go on about it. In addition; when you asked to speak with someone else besides the person who answers the phone; they won't provide a name or a phone number. At this point; I want loss of use; because we can't use our deck with the delay in handling of our claim. It isn't like they haven't put the money aside; they just are sitting on it. VERY POOR CLAIMS SERVICE for 80% loss of product.

  • DonMay 20, 2011 at 1:30 am

    I installed Weather Best decking in March of 2008. I find that there was a recall on this product months before that time. I purchased this wonderful product like many others have to find it is junk. The lumber yard I bought it from had a good sale on it..Wonder Why!!!!

  • DavidApril 6, 2011 at 3:46 am

    I installed Weatherbest (RED&GRAY) decking in the early months of 2005, I purchased the materials from DOLAN Lumber San Pablo,CA in Dec. 2004. My problems are light mold,cupping,splitting of post covers and fading. Each time I wash the deck (once a year) there is a high volume of red residue in the wash bucket and as I rinse there is a continuing flow of residue. I am concerned that the dec[Show More]I installed Weatherbest (RED&GRAY) decking in the early months of 2005, I purchased the materials from DOLAN Lumber San Pablo,CA in Dec. 2004. My problems are light mold,cupping,splitting of post covers and fading. Each time I wash the deck (once a year) there is a high volume of red residue in the wash bucket and as I rinse there is a continuing flow of residue. I am concerned that the decking may be loosing in structural integrity .

  • valApril 1, 2011 at 6:42 pm

    I was thinking about buying the tuscan walnut at HD tomorrow (2011) i see the recalls on it but that was in 2005-2008 do you think this is ok to purchase or should i stay away???

  • MartyFebruary 18, 2011 at 12:18 am

    We installed a large Veranda composite deck in fall of 2009, boards were purchase at Home Depot. We live in Atlanta Georgia and have a horrible mold problem with our deck. We are extremely disappointed with Home Depot and Veranda. It doesn't matter who produces the materials they are sold at Home Depot and the ultimate responsibility is theirs! I see talk of a class action suit against LP and wou[Show More]We installed a large Veranda composite deck in fall of 2009, boards were purchase at Home Depot. We live in Atlanta Georgia and have a horrible mold problem with our deck. We are extremely disappointed with Home Depot and Veranda. It doesn't matter who produces the materials they are sold at Home Depot and the ultimate responsibility is theirs! I see talk of a class action suit against LP and would like the contact information. If I had any idea that LP was involved in the making of these materials I would never have purchased them. They were the makers of defective siding that caused a huge class action suit in the 90"s. I am a Realtor and I will certainly express my concerns to all my clients about Home Depot, their products and their failure to stand behind the products they sell!

  • EileenJanuary 2, 2011 at 9:03 pm

    Same story, Mold, Cracking, Warping, Weatherbest, Pacific Cedar. VERY DISSAPOINTED, Inferior product, billed as superior and maintanence free, NOT AT ALL!!

  • LindaNovember 29, 2010 at 9:37 pm

    I received my class action papers in the mail this weekend and am THRILLED that maybe something is going to be done about this decking. We installed a huge deck with multiple stairs around our pool and jacuzzi. Purchased this decking b/c of the wood grain look and the textured "grooves" in the planks. What a joke, within 90 days, the wood grain was faded away and the "grooves" were flat. We ha[Show More]I received my class action papers in the mail this weekend and am THRILLED that maybe something is going to be done about this decking. We installed a huge deck with multiple stairs around our pool and jacuzzi. Purchased this decking b/c of the wood grain look and the textured "grooves" in the planks. What a joke, within 90 days, the wood grain was faded away and the "grooves" were flat. We have had several people slip and fall on our deck and have filed multiple claims with LP to which we were told that the fading and smoothness are not covered under the warranty!! We live in Southern CA and haven't had the mold issues, but would love to know if anyone else has had an issue with the deck becoming slippery when wet.

  • AlexanderNovember 28, 2010 at 4:47 am

    We installed 2 small decks about 06, the boards are flacking and falling apart. They are making you jump over very small stuff like proof of purchase,copy of the purchase documents the logo stamped on the products and many othe chicken ----- stuff

  • DeanaNovember 22, 2010 at 8:32 pm

    We built our deck in 2007. Just noticed this past year some cracked boards, bowing and major spotting/molding. I have been in the process with WeatherBest since May 2010 and am getting very frustrated. The customer service is absolutely horrible. They do nothing but repeat themselves and ask you to send in the exact same thing over and over again. I would love to find an attorney and join in [Show More]We built our deck in 2007. Just noticed this past year some cracked boards, bowing and major spotting/molding. I have been in the process with WeatherBest since May 2010 and am getting very frustrated. The customer service is absolutely horrible. They do nothing but repeat themselves and ask you to send in the exact same thing over and over again. I would love to find an attorney and join in on a class action suit. This is ridiculous, especially considering the amount of money we have all put into these decks.

  • MaryNovember 11, 2010 at 3:25 pm

    I, too, share the same splitting, warping, molding, and discoloration issues with my LP Deck built in 2006 as the rest of the bloggers here. Definitely interested in a class action lawsuit as the company reports I've received also blame the builder.

  • DeAnneNovember 10, 2010 at 7:29 pm

    I have same problem as Karen. We built $17,000 deck with a great builder. The deck is LP and is under recall and is disinigrating We also have major cracking, warping, splitting, mold and color compeletly changed to pink.. We have proof that it is the boards from recall and they say only part of deck is bad. They have also claimed error by builder. Their adjuster stated boards are completely disen[Show More]I have same problem as Karen. We built $17,000 deck with a great builder. The deck is LP and is under recall and is disinigrating We also have major cracking, warping, splitting, mold and color compeletly changed to pink.. We have proof that it is the boards from recall and they say only part of deck is bad. They have also claimed error by builder. Their adjuster stated boards are completely disenegrating,but LP has only approved us for partial replacement. It is only a matter of time before whole deck dissenegrates. We have been trying to get this resolved for over 6 months and Lp keeps giving us the run around. There is no replacement deck that matches our deep chestnut color which has faded from chocolate brown to light pink How do you replace part of deck with unmatching boards and leave a recalled product that can cause ingury?We are so dissapointed. If anyone knows of lawsuit we are ready to join.

  • KarenNovember 1, 2010 at 12:12 am

    We have the Weatherbest material from LP installed in 2007 and have splitiing, cracking, swelling, warping,and molding. It appears the material is a sponge. However, the company inspector is blaming everyone but the product. We have been given a partial repair authorization however all the materials are deteriorating but they claim its installation. A professional builder purchased and installe[Show More]We have the Weatherbest material from LP installed in 2007 and have splitiing, cracking, swelling, warping,and molding. It appears the material is a sponge. However, the company inspector is blaming everyone but the product. We have been given a partial repair authorization however all the materials are deteriorating but they claim its installation. A professional builder purchased and installed the product? They are trying to quickly get you to sign off on claim. I'd like to find a lawyer to sue for me. There is a tag on boards to tell product.

  • heleSeptember 29, 2010 at 6:04 pm

    Our deck was installed in Summer of 2006 at a cost of $18k. In may of 2007 it started to deteriorate. I called to complain and was told that type of problem was normal. It now is so bad with splitting, warping, chipping and flaking that I am afraid to walk on it. The rails have split to the point that it no longer holds the steel cable guards secure, making it very unsafe as the deck is 30 feet in[Show More]Our deck was installed in Summer of 2006 at a cost of $18k. In may of 2007 it started to deteriorate. I called to complain and was told that type of problem was normal. It now is so bad with splitting, warping, chipping and flaking that I am afraid to walk on it. The rails have split to the point that it no longer holds the steel cable guards secure, making it very unsafe as the deck is 30 feet in the air. What to do now?

  • PhillipSeptember 29, 2010 at 1:56 am

    The market is slowly evolving away from these "1st" generation composite decking boards. These boards are prone to stain, fade, absorb moisture, not able to power wash the deck. The issue with mold on composite decking is that once it starts it does not stop growing. Even if you purchase the composite liquid cleaners it will only be a temporary fix because the composite boards are pores. The clean[Show More]The market is slowly evolving away from these "1st" generation composite decking boards. These boards are prone to stain, fade, absorb moisture, not able to power wash the deck. The issue with mold on composite decking is that once it starts it does not stop growing. Even if you purchase the composite liquid cleaners it will only be a temporary fix because the composite boards are pores. The cleaner might work on the surface but the mold is still growing internally in the board. It only a matter of time that the stains/mold will be visible again. The market has evolved to products that "non-pores" which means that is the homeowner drops red wine, greasy hamburger, or any liquid the substance will be only on the surface and can easily be cleaned up. Think of it as putting a "membrane" around a composite board to protect it from external influences. These "new boards" are stain resistance, mold resistance, fade resistance, scratch resistance and will have minimal fade if they use a polyethylene surface wrap. There is a product out called Guardeck Prestige (www.guardeck.com) that we found that has been an absolute blessing since we resurfaced our old veranda deck. They have 4 earth tone colors to choose from and all have NO organic material in the surface. (you can tell by looking at the deck board. If there are small white/yellow flakes in the board especially on the surface, you WILL have mold, stain and fade issues, not to mention it easily scratches! There is another product called correct deck that has similar technology but we felt they did not offer a very aesthetic board. The prestige had a better looking emboss (like real wood!) I hope this information has been useful to you! I just felt obligated to post this for someone to read because of the HUGE headache we had to go through with traditional composite decking. STAY AWAY from it!

  • PatMSeptember 24, 2010 at 1:57 am

    LP made things right. They hired a contractor and replaced all of the veranda decking.

  • ERICSeptember 6, 2010 at 11:10 pm

    I INSTALLED VERANDA ON MY DECK IN 2006. EVERY YEAR THE DECK SEEMS TO GET WORSE. THE SCREWS SUPPLIED WITH THE RAIL SYSTEM THAT I USED FOR THE SPINDLES ARE PULLING OUT MY RAILS ARE WARPING AND EVEN SPLITTING APART. THE POST CAPS ARE SEVERAL DIFFERENT SHADES LIGHTER THEN THE REST OF THE PRODUCT AND THERE ARE WHITE SPOTS ALL OVER THE RAILS AND DECKING. I HAVE 2 KIDS AND IT IS VERY UNSAFE FOR THEM TO B[Show More]I INSTALLED VERANDA ON MY DECK IN 2006. EVERY YEAR THE DECK SEEMS TO GET WORSE. THE SCREWS SUPPLIED WITH THE RAIL SYSTEM THAT I USED FOR THE SPINDLES ARE PULLING OUT MY RAILS ARE WARPING AND EVEN SPLITTING APART. THE POST CAPS ARE SEVERAL DIFFERENT SHADES LIGHTER THEN THE REST OF THE PRODUCT AND THERE ARE WHITE SPOTS ALL OVER THE RAILS AND DECKING. I HAVE 2 KIDS AND IT IS VERY UNSAFE FOR THEM TO BE ON THE DECK WITH THE SPINDLES COMING LOSE. DECK IS 12FT OF THE GROUND. I WOULDNT RECOMEND ANYONE USING THIS PRODUCT!

  • PatSeptember 6, 2010 at 1:47 am

    my decking is shedding a layer of wood and bending all over. I have some that was bought in 2005 before they changed the formula and it is fine but when I finished the front deck of 14 x 40 all that is peeling like crazy. How do I get It replaced?

  • TiaSeptember 5, 2010 at 4:26 pm

    My deck was built in '07 I am now faced with warping,bubbling & mold. When I purchased the boards they were promoted as maintenance free, needless to say they are not. As I paid close to $10,000 for the deck, I am not happy with this product.

  • JoAnn & SalSeptember 4, 2010 at 2:53 am

    We installed a grey weatherbest deck Oct. 2008. By mid Spring 2009 we started to see unusual spotting. By summer it turned into a recognizable mold problem. Tried cleaning with every product we could think of to no avail. Finally found a deck cleaner at HD for $25/bag that removes the mold temporarily only for it to return in a few weeks. Throughly disgusted.

  • BillSeptember 1, 2010 at 6:08 pm

    I have heard and read many complaints about composite lumber products. I want to rebuild my pressure treated wood deck. Can anyone recommend a product that they are satisfied with?

  • DeannaSeptember 1, 2010 at 3:04 am

    We had Tuscan walnut weatherbest installed in April of 2008 and it is now cracking, fading and scratches easily. When I filled in the form and they came and checked it they said it was not their product as they sold the plant and let the new company continue to use their name. So far Fiberon does not answer the 800 number and the other number I was given in not a usable number. Our deck has the [Show More]We had Tuscan walnut weatherbest installed in April of 2008 and it is now cracking, fading and scratches easily. When I filled in the form and they came and checked it they said it was not their product as they sold the plant and let the new company continue to use their name. So far Fiberon does not answer the 800 number and the other number I was given in not a usable number. Our deck has the hidden fastner system which Lp claims is not covered as it is not their product. I'd stay clear of their products.

  • NancySeptember 1, 2010 at 2:57 am

    We purchased our Veranda decking in 2005, it has been chipping, peeling, cracking, splitting, gets soft in hot weather. We contacted L.P. and they sent out an adjuster last week. He took pictures and measured everything. The adjuster asked if we have ever fallen through. We both said no. Well guess what, I fell through 2 days later from the decking shrinking up and pulling out of the frame work[Show More]We purchased our Veranda decking in 2005, it has been chipping, peeling, cracking, splitting, gets soft in hot weather. We contacted L.P. and they sent out an adjuster last week. He took pictures and measured everything. The adjuster asked if we have ever fallen through. We both said no. Well guess what, I fell through 2 days later from the decking shrinking up and pulling out of the frame work. Sprained 3 toes, skinned up both legs and alot of bruising. We're waiting to hear back from them. If not I'll file a complaint with the Attorney Generals office, & Better Business Bureau.

  • FrankAugust 26, 2010 at 7:53 pm

    Does anyone know if this decking is still problematic? I did a small porch last year and its holding up so far and am considering doing another small porch.

  • SueAugust 24, 2010 at 4:03 am

    We purchased the Veranda grey decking boards in late 2005. It's taken 5 years for the degrading to advance enough to attract my attention. We live in the Pacific Northwest, so our climates are a bit milder. After closer examination, the boards have swelled to the point that there is no space left between the boards. I installed the boards myself since the deck was quite small ( 6 1/2' x 11 1/2'[Show More]We purchased the Veranda grey decking boards in late 2005. It's taken 5 years for the degrading to advance enough to attract my attention. We live in the Pacific Northwest, so our climates are a bit milder. After closer examination, the boards have swelled to the point that there is no space left between the boards. I installed the boards myself since the deck was quite small ( 6 1/2' x 11 1/2'). I've just started the process to get all the info together to start the claim. It sure would be wonderful if companies would stand behind all those amazing promises they make!

  • JimJuly 24, 2010 at 8:18 pm

    My deck was installed in 2006 .Now it is deteiorating. The deck has to have the red dust washed off if you intend to use it that day. Otherwise the residue gets all over you. It's warping, staining, cracking,and shrinking.The decking goes at least 6' all the way around the 16x38' swimming pool.I can not recommend this decking to any one.we will see if veranda will take care of the problem.

  • MattJuly 11, 2010 at 3:57 pm

    Man am I glad I saw this we are just getting ready to build a deck and had been looking at the Veranda and using a hidden fastener system. I will have to check with supplier now and see which manufacturer supplies them. May have to go with Trex or TimberTech I guess.

  • RoseJune 28, 2010 at 9:30 pm

    Our LP deck was installed in 2006. By 2009 it was deteiorating badly. My situation is similar to the post by Rick B on January 21, 2010, and I have the same question, do I have a say in what LP considers replacing with? What is offered is poor quality material. I would like learn the outcome of the post I mention here.

  • tntJune 9, 2010 at 2:08 pm

    I brought my veranda from home depot also in may of 2009 and it is already faded and cracking and mold spots all over .They send people over to look but say its my falt also because it is on top of another deck,nothing said you can not do this and It is just another excuse from them.I would never recommend this to anyone.very unhappy in NY

  • michelleJune 5, 2010 at 3:03 pm

    We had our deck installed in early 2001 and within 4 yr we had deterioration problems.it cost us a lot of money my deck is 12 by 40 we called and after going back and fourth for om-oust a full year, they gave us new decking in 2005 we had installed now we are at the same discolored cracking my deck looks like a display of different collars they are all mouldy e dirty no matter how many time i [Show More]We had our deck installed in early 2001 and within 4 yr we had deterioration problems.it cost us a lot of money my deck is 12 by 40 we called and after going back and fourth for om-oust a full year, they gave us new decking in 2005 we had installed now we are at the same discolored cracking my deck looks like a display of different collars they are all mouldy e dirty no matter how many time i was it all ways the same wean i go on my deck i better watch my step because the Bord's are splitting and popping up our deck was in fact failing of the original coll er now my deck is lite gray dark gray pink off pink and some are om-oust white this is not the coll er that i bout e and the variation in the composition of the boards is beyond explanation. I have sent pictures, made phone calls to try to get some satisfaction. The answers that I received were – it’s normal. they are sending me a letter with the name of the chemicoal to clean my deck that it will be brand new it must be some kind of magicoal power because there is nothing in this world that can fix this deck but you now i will give them benifit of a douth but i now wath the outcome is i want my money back or replaset with something that will last i have bild this deck olrady 2 times this will be my 3 this is joke this deck it costing me so muck money that i could have put an adishion to my house it wood cost less

  • CaroleJune 3, 2010 at 4:09 pm

    Does anyone know if Universal Forest had problems with their veranda composite decking? After reading all this about the other manufacturers, I'm shy of ordering Veranda products but love the Tuscan Walnut color. Thanks for any info.

  • PatriciaMay 24, 2010 at 1:41 am

    I had my deck (LP Weatherbest purchased through Harvey Industries) installed in July 2005. I live in RI and now have a badly warped deck, swollen and cupping as the boards are so tight. My contractor did all he was supposed to, spacing boards appropriately. He actually went to a class on how to install before using this product. I contacted LP Johnson 11/2009, filed a claim. It took about 5 month[Show More]I had my deck (LP Weatherbest purchased through Harvey Industries) installed in July 2005. I live in RI and now have a badly warped deck, swollen and cupping as the boards are so tight. My contractor did all he was supposed to, spacing boards appropriately. He actually went to a class on how to install before using this product. I contacted LP Johnson 11/2009, filed a claim. It took about 5 months for an inspector to come out. They have offered me a check for one split corner post. The rest they said was due to incorrect gapping. I have no proof the contractor gapped correctly, no photos of the undamaged deck, who would think to take them? The water pools on each board. It's a mess. I have no recourse according to their letter. I either accept 133.00 or the claim is closed. Anyone have any suggestions? Sound to me like big business ripping off the average consumer. I'm likely not to take their offer just because I will have to sign off of on the claim.

  • DonnaMay 19, 2010 at 4:08 am

    I had the Weatherbest railings installed in 2006. I noticed this past winter that the bottom rails were spliting. I called my contractor and he found that there was a recall. I contacted the proper people and they asked me if I had the Crystal White (I do) and he told me that wasn't part of the recall. What does the color have to do with it. Has anyone else had that problem? Isn't there a lif[Show More]I had the Weatherbest railings installed in 2006. I noticed this past winter that the bottom rails were spliting. I called my contractor and he found that there was a recall. I contacted the proper people and they asked me if I had the Crystal White (I do) and he told me that wasn't part of the recall. What does the color have to do with it. Has anyone else had that problem? Isn't there a life time warranty on this product? Don't know where else to turn.

  • DavidApril 16, 2010 at 1:42 am

    We have a severely defective deck. I did not find this site prior to wasting time with LP's claim office. Just got a rejection; they claim we've installed the product defectively. I am not a person who initiates litigation, but I am commited to suing LP. I would be pleased to participate in a class action suit. I would welcome contact from any firm that has initiated such an action. These ar[Show More]We have a severely defective deck. I did not find this site prior to wasting time with LP's claim office. Just got a rejection; they claim we've installed the product defectively. I am not a person who initiates litigation, but I am commited to suing LP. I would be pleased to participate in a class action suit. I would welcome contact from any firm that has initiated such an action. These arrogant people need to make people whole who have purchased their defective products.

  • JimApril 8, 2010 at 12:59 am

    My Vernada was ordered in two loads ( my fault). As the product weathered for 3-4 months, it was apparent that I have at least 6 different shades. HD said that "of course, they would take care of it". My satisfaction was their goal. BS! Eight months later they passed me off to the manufacturer. Seven months after that, the mfg. made a token settlement. They are waiting for the plaintiff to di[Show More]My Vernada was ordered in two loads ( my fault). As the product weathered for 3-4 months, it was apparent that I have at least 6 different shades. HD said that "of course, they would take care of it". My satisfaction was their goal. BS! Eight months later they passed me off to the manufacturer. Seven months after that, the mfg. made a token settlement. They are waiting for the plaintiff to die or go away.

  • Rick BJanuary 21, 2010 at 6:18 am

    We had our LP deck installed in early 07 and within 1 yr we had deterioration problems. We had to call LP several times 888-621-5088 before they would respond but eventually they did defer to BrightServ 888-600-5744 to handle the claim. It takes a while and some follow up but within about 4 month's BS determined that our deck was in fact failing and the product was purchased within the dates desc[Show More]We had our LP deck installed in early 07 and within 1 yr we had deterioration problems. We had to call LP several times 888-621-5088 before they would respond but eventually they did defer to BrightServ 888-600-5744 to handle the claim. It takes a while and some follow up but within about 4 month's BS determined that our deck was in fact failing and the product was purchased within the dates described in the lawsuit and qualifies for full replacement. NOt sure why, but we had to produce proof of purchase and our contract for installation. BrightServ hired a local contractor to do the replacement and they plan on starting soon but the contractor only offered Trex Accents as a replacement. Trex has a pretty poor reputation and I am still trying to find out whether I have any "say" in what the LP is being replaced with. I live in Oakland, CA. Does anyone have any experience with this?

  • LisaDecember 2, 2009 at 5:04 pm

    We have had nothing bud mold spots and cracking and are very disatisified. We recently went to a local 84 lumber and were complaining in conversation and they told us there was a recall. W ehave to powerwash constantly and it leaves marks, we thought it was supposed to be maintenance free and hold its color! I am interested in class action. Anyone know how we go aboutthis?

  • LisaNovember 21, 2009 at 7:43 pm

    We went through the same issues with the LP deck claim. We installed our deck in 2006 and after a rainy fall in New England, the boards swelled up and warped so badly the water pools on the deck and we have to push it off with a broom. LP's decking claim process is a farce. I have yet to hear from anyone who actually got a settlement. They claim installation error in every case. I want to start a [Show More]We went through the same issues with the LP deck claim. We installed our deck in 2006 and after a rainy fall in New England, the boards swelled up and warped so badly the water pools on the deck and we have to push it off with a broom. LP's decking claim process is a farce. I have yet to hear from anyone who actually got a settlement. They claim installation error in every case. I want to start a class action suit. Anyone else interested?

  • FrankNovember 8, 2009 at 12:26 am

    We installed our deck in the fall of 2007(at a cost of about $20,000. for material and labor) By the fall of 2008 it looked really bad. Contacted LP and they sent out a local contractor, who was suppose to be their adjuster. We sent in everything they ask for- response back was they would replace everything including labor. A couple of weeks went by without hearing from the contractor so I calle[Show More]We installed our deck in the fall of 2007(at a cost of about $20,000. for material and labor) By the fall of 2008 it looked really bad. Contacted LP and they sent out a local contractor, who was suppose to be their adjuster. We sent in everything they ask for- response back was they would replace everything including labor. A couple of weeks went by without hearing from the contractor so I called him. He said our claim had disappeared from his computer, I contacted LP, they said they would send out a third party adjuster. They gave me his name and phone # so I called him, told him I wanted to be there when he was on my property. He came when I wasn't home, took pictures and they responded back they would not do anything. I'm wanting to find out what can be done.

  • NickOctober 30, 2009 at 2:24 pm

    Prior to the recall I contacted LP about something they called shotgun mold which are spots on the decking. They told me to out bleach w/ water on the deck on a overclase day scrub it down and wash it off. It did slightly clean it but it was back in a month or so. The color has really faded and the orginal cedar color is no where near the samples

  • MarkOctober 30, 2009 at 12:22 am

    I am extremely disappointed about my LP Weather Best Deck installed on my new home in the summer of 2004. One year later I complained to my builder because of issues. An LP representative came out, claimed it was installation issues and suggested to add venting which the builder did. I did not help and each year the deck and product deteriorated more. This summer I learned about the recall, co[Show More]I am extremely disappointed about my LP Weather Best Deck installed on my new home in the summer of 2004. One year later I complained to my builder because of issues. An LP representative came out, claimed it was installation issues and suggested to add venting which the builder did. I did not help and each year the deck and product deteriorated more. This summer I learned about the recall, contacted LP and wnet through the proper procedure to only have my claim rejected. Not I am stuck having to pay for a new deck with minimal help from my builder and a lot of cost to me - and none of it is my fault. It seems like LP has a bad habit of putting out untested product. Another example was their fiberboard siding fiasco. Why does anyone buy LP products? Why do builders use LP products?

  • RickOctober 20, 2009 at 5:29 pm

    Please note this is only the Veranda manufactured by LP/AbtCo. Universal Forest manufactures Veranda and is sold by Home Depot as well. Also, any composite decking that is manufactured with wood flour or any other organic compound will get mildew on it. This is unavoidable, as mildew feeds on anything organic. Use a deck cleaner to wash it off. There is no such thing as a "no maintenance" deck[Show More]Please note this is only the Veranda manufactured by LP/AbtCo. Universal Forest manufactures Veranda and is sold by Home Depot as well. Also, any composite decking that is manufactured with wood flour or any other organic compound will get mildew on it. This is unavoidable, as mildew feeds on anything organic. Use a deck cleaner to wash it off. There is no such thing as a "no maintenance" deck. All decks need to be cleaned as needed.

  • NormOctober 19, 2009 at 1:45 am

    I bought Veranda decking from a Home Depot in Conn. about a year ago. It is discolored with mold spots all over the deck with some areas being very badly stained.I called Home Depot and am supposed to have a meeting with a rep from Home Depot and Veranda to determine a solution. I have tried two deck cleaners and on the reccommendation of Veranda, pure chlorine bleach. Nothing worked, they just se[Show More]I bought Veranda decking from a Home Depot in Conn. about a year ago. It is discolored with mold spots all over the deck with some areas being very badly stained.I called Home Depot and am supposed to have a meeting with a rep from Home Depot and Veranda to determine a solution. I have tried two deck cleaners and on the reccommendation of Veranda, pure chlorine bleach. Nothing worked, they just seemed to turn the black mold spots redish or purple.

  • MargaretOctober 1, 2009 at 2:11 am

    I have a weatherbest deck that is an absolute disaster. The "boards" are warping, turning green, splitting etc. My contact with Louisiana Pacific is going no where fast. They are stalling big time. Does anyone know of a law suit against them that I could join? For now I think I will contact the state Attorney General and see what they can do. I need the whole deck replaced - so much for a "n[Show More]I have a weatherbest deck that is an absolute disaster. The "boards" are warping, turning green, splitting etc. My contact with Louisiana Pacific is going no where fast. They are stalling big time. Does anyone know of a law suit against them that I could join? For now I think I will contact the state Attorney General and see what they can do. I need the whole deck replaced - so much for a "no maintenance" deck that cost me a fortune.

  • SandraSeptember 23, 2009 at 8:47 pm

    Comment by Sandy on September 23, 2009 In August 2008 I had Veranda (Cedar colore) decking installed. It was only 8 months and the appearance was deplorable. The fading of the color is almost white and the variation in the composition of the boards is beyond explanation. I have sent pictures, made phone calls to try to get some satisfaction. The answers that I received were - it's normal. I p[Show More]Comment by Sandy on September 23, 2009 In August 2008 I had Veranda (Cedar colore) decking installed. It was only 8 months and the appearance was deplorable. The fading of the color is almost white and the variation in the composition of the boards is beyond explanation. I have sent pictures, made phone calls to try to get some satisfaction. The answers that I received were - it's normal. I purchased USA to keep our Americans working. With this type of work production, lack of credibility and concern, I can see why the US workers are losing their jobs. NOBODY CARES OR WANTS TO HELP YOU TO RECTIFY A WRONG THAT WAS MADE. They don't want to admit that the product is either inferior or an irregular that was sold at TOP DOLLAR. THEY WILL TAKE YOUR MONEY AND RUN. I purchased the material from HOME DEPOT.

  • DeborahSeptember 18, 2009 at 9:18 am

    How can I tell if my decking is part of the recall? To be honest, the contractor just finished the deck, and it looks like crap! Most of the boards are so discolored, I can't believe they would use the boards!

  • Tom from clevelandSeptember 14, 2009 at 4:01 pm

    In 2006 We built a deck and spent approximately $3,000 on Veranda gray decking. After 1 winter the decking began to split and mold. We are very disappointed with this product. I'm not sure how to go about getting the problem fixed but will investigate. We have alot of money in labor putting this deck up and I don't want to pay for the labor and materials again becuse of a bad product.

  • WilliamSeptember 7, 2009 at 2:11 pm

    We have spent approximately $3,000 on rebuilding our deck and have not only problems with wrapping and spliting with this product, but now have mold coming through the broads. We installed this product in 2008 and it has continually degraded over the past year. We are very disappointed and have just found out about the recall. We spent a lot of hours and money on rebuilding out deck and do not [Show More]We have spent approximately $3,000 on rebuilding our deck and have not only problems with wrapping and spliting with this product, but now have mold coming through the broads. We installed this product in 2008 and it has continually degraded over the past year. We are very disappointed and have just found out about the recall. We spent a lot of hours and money on rebuilding out deck and do not look forward to a long fight with the company to try and get even a portion of our money back. To say nothing of of th hours of work and planning.

  • GenAugust 29, 2009 at 8:03 pm

    We installed our veranda decking July 4th 2007 and have noticed in the past couple months that our deck is chipping and flaking off in several areas. We spoke to Home Depot today and they said to contact the manufacturer about the recall of the product. We will be doing this on Monday. Very disappointing after all the hard labor, hours and cost of our deck....not a cheap product, as far as the [Show More]We installed our veranda decking July 4th 2007 and have noticed in the past couple months that our deck is chipping and flaking off in several areas. We spoke to Home Depot today and they said to contact the manufacturer about the recall of the product. We will be doing this on Monday. Very disappointing after all the hard labor, hours and cost of our deck....not a cheap product, as far as the cost that is.

  • BudAugust 23, 2009 at 6:44 pm

    LP and ABTco made siding that was/is part of a class action lawsuit. I'd stay away from all of their products personally.

  • JamesAugust 19, 2009 at 11:17 pm

    We had our home built in 2003, the composite decking, grey in color, was used and I think it may have come from Home Depot now that I see it on this web site. This summer (2009) the boards on the outer edge started to swell, flake, and split and is a mess probably due to an unusually wet summer in Colorado. I had a home inspector and our home insurance adjustor come to evaluate this problem and [Show More]We had our home built in 2003, the composite decking, grey in color, was used and I think it may have come from Home Depot now that I see it on this web site. This summer (2009) the boards on the outer edge started to swell, flake, and split and is a mess probably due to an unusually wet summer in Colorado. I had a home inspector and our home insurance adjustor come to evaluate this problem and I was told by both that I had to find the manufacturer. I have a call out to the general contractor that built our home to see if he can tell me what company they purchased the material from and what company manufactured the material but he hasn’t called back, in case the builder can't provide the information does anyone have any idea as to how I can determine what company made this crap?

  • muriAugust 11, 2009 at 11:10 pm

    hello I had my deck put in the spring of 2005. For a while, it held up well. My son while visiting some months ago, brought to my attention the fact that it was splitting in various sections. I am so dasappointed, I sure would like to give it another try.I think we just got a bad batch.

  • JeffreyJuly 30, 2009 at 12:17 am

    I have the same problems on my deck as well as mold. I bought this product to be free of the cracking, splitting and mold spotting, and fading.

  • CrystalJuly 21, 2009 at 1:05 pm

    We are in the middle of construction on our deck. We are having the same issues, cracking and splitting. What is even more disturbing is the product that we have not used yet is also cracking, splitting and even on the sides it is coming apart at the seems so to speak. We also notice a fair bit of cupping which I also thought was not suppose to happen. We also believe we got a bad batch at the[Show More]We are in the middle of construction on our deck. We are having the same issues, cracking and splitting. What is even more disturbing is the product that we have not used yet is also cracking, splitting and even on the sides it is coming apart at the seems so to speak. We also notice a fair bit of cupping which I also thought was not suppose to happen. We also believe we got a bad batch at the rate it is deteriorating there will be nothing left of our deck. We thought we were investing in a maintenance free solution $$$$.

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