AT&T Is Sending Notice of Data Breach Letters, Offering Only Limited Fraud Protections

Customers impacted by a massive AT&T data breach are only being offered one-year of Experian credit monitoring membership, despite lawsuits alleging AT&T failures exposed Social Security Numbers, other information to the dark web.

Following a significant data breach at AT&T several years ago, which compromised the personal information, Social Security numbers and email addresses of more than 70 million customers, the company is just starting to send notice letters and emails to customers. However, the AT&T data breach letters only offer customers limited identity fraud protections and credit monitoring.

Although hackers gained access to the AT&T data as early as August 2021, and publicly posted customer information on the dark web months ago, the telecom giant has only recently begun sending a Notice of Data Breach letters (PDF) to current and former customers, informing some of those impacted that their information has been compromised.

Within the AT&T Notice of Data Breach letters and emails, customers are being told they only have until the end of August 2024 to use an activation code to create a free Experian credit monitoring membership, which will only last for one year before the individual must take on the expense themselves. However, customers whose personal information was stolen are expressing their concerns across social media platforms, claiming the AT&T credit monitoring offer of only one year is inadequate, and that the potential for damage from such a breach extends well beyond the span of a single year.

As a result, a growing number of are now filing AT&T data breach lawsuits, which seek substantially greater financial compensation for customers, alleging that their information was released due to a massive failure by AT&T to properly and adequately secure customer names, Social Security number and other data.

AT&T Data Breach Lawsuit

Were you impacted by the AT&T data breach?

Lawyers are reviewing lawsuits for individuals who had their personal information stolen due to the AT&T data breach.

Learn More About this Lawsuit SEE IF YOU QUALIFY FOR COMPENSATION

In this featured post, AboutLawsuit.com provides some samples of the notices customers received from AT&T about the data breach, which outline steps that can be taken to take advantage of the free credit monitoring.

In addition, customers who received the notice can fill out the form at the bottom of this post to find out if they may qualify to pursue an AT&T data breach settlement through a class action lawsuit or individual arbitration claim.

AT&T Notice of Data Breach Security Update

AT&T began notifying both current and former customers affected by the data breach through emails sent several weeks ago, and reports suggest that mailed letters started to be sent around April 25, 2024.

Mass emails have been sent to millions of current AT&T phone and internet customers from ATT@message.att-mail.com, which detailed how their account passcodes had been automatically reset. However, many of those data breach notice emails were caught in spam filters or did not reach individuals whose personal information was exposed.

The notices encouraged customers to update their passcodes as a precaution by visiting their site and following the series of directions below;

  1. Go to your myAT&T Profile. Sign in, if asked. (If you have extra security enabled and can’t sign in, choose Get a new passcode).
  2. Scroll to My linked accounts.
  3. Select Edit for the passcode you want to update.
  4. Follow the prompts to finish up.

AT&T also recommended that the customers take certain steps to remain vigilant by monitoring their account activity and credit reports, and that individuals whose information was confirmed to be stolen would be offered free credit monitoring services for a limited time.

AT&T Credit Monitoring Notice

For many customers whose information was confirmed to be stolen and posted on the dark web, additional notices were sent by email and mailed letter, explaining;

  • What Happened
  • What Information was stolen
  • What AT&T is Doing
  • What you can do, and
  • How to receive free one year credit monitoring

ATT-Data-Breach-Security-Notice-Email

How to Sign Up For Free Experian Credit Monitoring?

Within the notice of data breach, AT&T indicates that it will provide customers whose information was stolen and posted on the dark web a one year free Experian IdentifyWorks membership to monitor fraudulent activity.

The service includes an insurance policy with coverage up to $1 million. This policy can help cover costs associated with recovering from identity theft. Such costs might include legal fees, lost wages, or other expenses directly related to restoring a stolen identity.

Customers are being instructed that they have until August 30, 2024 to sign up for their Experian IdentifyWorks membership before their activation code expires permanently.

How to sign up for AT&T free credit monitoring and identify theft protection

AT&T Lawsuits Seek Additional Damages and Credit Monitoring

AT&T’s offer of merely one year of credit monitoring has been widely criticized as insufficient by victims, who argue that the potential for damage extends far beyond this limited timeframe.

Several AT&T data breach lawsuits filed to date outline how the risks associated with data breaches are enduring and can emerge years after the initial incident, and that AT&T customers who have been compromised are entitled to actual damages, extended credit monitoring, and other monetary relief.

The situation is further complicated by AT&T customer experiences reported by some individuals, who have already suffered identity theft and fraud as a direct result of the breach. Many of these victims are seeking legal representation to pursue compensation for their actual damages, which include both out-of-pocket expenses incurred from dealing with the fraud and the broader financial impacts.

AT&T Class Action Lawyers Reviewing Cases Nationwide

Given common questions of fact and law raised in a growing number of AT&T lawsuits being filed throughout the federal court system, a motion to transfer (PDF) was filed with the U.S. Judicial Panel on Multidistrict Litigation (JPML) late last month, requesting claims filed throughout the federal district court system be consolidated for pretrial proceedings before one judge as part of an AT&T data breach lawsuit MDL (multidistrict litigation).

As the size and scope of the litigation continues to increase, AT&T data breach lawyers are providing free consultations and claim evaluations for individuals who have had their identifies stolen or suffered losses due to the AT&T data breach.

To determine whether you or a loved one may be eligible for an AT&T data breach lawsuit settlement, submit information about your potential claim for review by a lawyer to determine whether a settlement or lawsuit payout may be available. There are no fees or expenses unless a recovery is obtained in your case.

Image Credit: Rokas Tenys

Find Out If You Qualify For a AT&T Data Breach Settlement

63 Comments

  • SoniaMay 25, 2024 at 6:48 am

    I can get my own protection. U just take care of wat u leaked out I put a laysuite on att big no doubt

  • JudyMay 18, 2024 at 4:57 am

    Same as the rest of customers, received letter stating my information is part of the breach, been customer for around 20 years I'm sure that this is been going on longer then there disclosing an admitting to there customers.

  • ThereasaMay 17, 2024 at 8:08 pm

    Everyday is a new report of another company and their data breach. The horrible joke is that we the consumers are supposed to be grateful and relieved to be given free monitoring for a year. What a slap in the face. "Our systems are secure, you've nothing to worry about. Your data is safe with us"... THEN these corporations are allowed to admit no fault as long as they pay big money. IMHO, it IS [Show More]Everyday is a new report of another company and their data breach. The horrible joke is that we the consumers are supposed to be grateful and relieved to be given free monitoring for a year. What a slap in the face. "Our systems are secure, you've nothing to worry about. Your data is safe with us"... THEN these corporations are allowed to admit no fault as long as they pay big money. IMHO, it IS their faults. And if we accept the payout then that bars us from being able to use later on. Everyday we are hung out to dry and not properly compensated.

  • GiMay 14, 2024 at 9:24 pm

    Seven days ago multiple scammers have have been calling texting my numbers even voice messages threatening to put a lien on my car garnish my wages since they confirmed on the 1st phone call that they have my drivers license number social security number my name and address. I am paying for credit monitoring in addition to the AT&T Experian credit monitor. Honestly it's a nightmare to constantly [Show More]Seven days ago multiple scammers have have been calling texting my numbers even voice messages threatening to put a lien on my car garnish my wages since they confirmed on the 1st phone call that they have my drivers license number social security number my name and address. I am paying for credit monitoring in addition to the AT&T Experian credit monitor. Honestly it's a nightmare to constantly have scammers threatening to sue for unknown activities they creates to get me to send them money or they will have me sued by they're law firm. They are calling from different states.

  • RobertMay 14, 2024 at 12:02 pm

    I have been trying for 3 days to activate this service. Nothing works. This is total Bullshit!!

  • RichardMay 12, 2024 at 3:05 pm

    Everything's a sham we went through this with the Experian date of breach years ago everybody was going to get up to $125 compensation and and a year of monitoring and in the end three years later we get a monitoring what does that do , it monitors but it doesn't do anything and by now everybody is either in North Korean Russian Chinese websites it doesn't matter so give up the money, we pay a lo[Show More]Everything's a sham we went through this with the Experian date of breach years ago everybody was going to get up to $125 compensation and and a year of monitoring and in the end three years later we get a monitoring what does that do , it monitors but it doesn't do anything and by now everybody is either in North Korean Russian Chinese websites it doesn't matter so give up the money, we pay a lot every month services and what do we get back. 0 nada big Zero. So AT&t takes in 50 billion but to settle they they settle for 5 million wow I'm sure that really hurts them and then in the end they take that 5 million as a tax write-off that they had to pay out so who benefits you know

  • LubertaMay 12, 2024 at 2:20 pm

    Tired calls and texting all day and weekends also.

  • EllenMay 11, 2024 at 4:06 pm

    My cell phones rings NONSTOP!I even got on the no call list & I get at least 8 to 10 AN HR! I had my debit hacked & 2 credit cards!

  • DeniseMay 10, 2024 at 7:33 pm

    I was notified from one of my credit monitoring services. Otherwise I would not have known. I watch the news, guess I missed it. All my info- everything is now on the dark web. Source ATT March 18, 2024. I locked all credit profiles. Trans, experien and Equifax. Locked all credit cards. I have to get all new bank account numbers and CC numbers. And then one by one call every creditor to change [Show More]I was notified from one of my credit monitoring services. Otherwise I would not have known. I watch the news, guess I missed it. All my info- everything is now on the dark web. Source ATT March 18, 2024. I locked all credit profiles. Trans, experien and Equifax. Locked all credit cards. I have to get all new bank account numbers and CC numbers. And then one by one call every creditor to change my online banking info. This is a nightmare. I have Experian credit monitoring but it was another source I pay for that froze my Experian profile and notified me of all the details.

  • Deborah JMay 10, 2024 at 12:21 pm

    I did receive the letter from AT&t but have tried several times to sign up for the free service to no avail. Every time I call they give me a a new activation code and they say it's incorrect. I am at a loss for words and upset because it's so hard to do what needs to be done. Are they going to send us a new letter that will actually go through & us up for the free service for a year? I wonder...

  • TyeshaMay 10, 2024 at 9:02 am

    It's sad that peopl information is supposed to be safe but but yet a big company such as att couldn't pervent this but only wanna offer credit monitoring

  • JanetMay 10, 2024 at 8:43 am

    Too many sales and u know. Solicitations

  • JoseMay 10, 2024 at 7:07 am

    Received lots of spam calls. Had fraud in a card

  • RyanMay 9, 2024 at 10:32 pm

    I've been dealing with being on the dark web over yrs., now. I'm worried every day. I receive notification after notification of of my personal info. compromised. I change my debit card often, I constantly have to check everything. I have switched to iPhone and back to Android. It's ridiculous how much I have to worry about my private information. I don't answer my phone because of the worries, et[Show More]I've been dealing with being on the dark web over yrs., now. I'm worried every day. I receive notification after notification of of my personal info. compromised. I change my debit card often, I constantly have to check everything. I have switched to iPhone and back to Android. It's ridiculous how much I have to worry about my private information. I don't answer my phone because of the worries, etc.. NO one should have to live their lives over personal info. being stolen and used to hurt them when you work so hard to try and make a good living situation for yourself and your family. This world is already corrupt enough to just step out in public. My wife/separated now but still best of friends has mental health issues because of this world. My identity is all over the place and the love of my life is suffering badly. I'm however strong enough to keep pushing for myself, while maintaining to keep a positive outlook for my best friend (wife), I love and appreciate. And it's all over everything in the case you speak of. Help me and help the rest of the people in this lawsuit, please....

  • alanMay 9, 2024 at 9:53 pm

    Found out in my banking account about this

  • DionMay 9, 2024 at 9:52 pm

    All of the account information included name, address, and social that was shown exposed on the dark web.

  • LorineMay 9, 2024 at 3:17 pm

    I feel that my informatin was put on dark web.

  • RandallMay 9, 2024 at 2:48 pm

    Received the letter about the BREACH ,went to the Experian site to sign up ,NOT GONNA HAPPEN, IF I HAVE ALREADY BEEN BREACHED, I SURE AS HECK AM NOT PUTTING MY PERSONAL INFORMATION, SSN ECT, NOT GONNA HAPPEN,not sure why AT&T can't sign me up for the protection, I didn't do anything wrong

  • DeborahMay 9, 2024 at 2:32 pm

    Breach caused my SS number to be compromised. Received alert from a credit card that it was used in Calfornia and the source was AT&T Data. ITS NOW ON DARK WEB DUE TO BREACH

  • BerthaMay 9, 2024 at 10:45 am

    I have had to get 2 different debit cards since this occurred My cards are being used fraudulently

  • BelindaMay 9, 2024 at 9:44 am

    Only Experian I already have that At@T is only offering this service for just a year? This is not good it’s like you’re giving your customers A Pat on the Back

  • marcMay 9, 2024 at 8:47 am

    i’m not even contacted me or told me anything about this when I asked them even at the store they didn’t even know about it they said and when I asked them online, they said there’s nothing that they’re gonna do or when you call Customer Service number they said there’s nothing that they need to do or they will do for the customer that my information has not been leaked but yet I’m getting spam em[Show More]i’m not even contacted me or told me anything about this when I asked them even at the store they didn’t even know about it they said and when I asked them online, they said there’s nothing that they’re gonna do or when you call Customer Service number they said there’s nothing that they need to do or they will do for the customer that my information has not been leaked but yet I’m getting spam emails. I’m getting emails of loans being done and put into accounts that I have not done spam calls that I can’t get the blocked. It’s just a nightmare at this point. I’m trying to buy a car my credit is totally screwed my Social Security number. I’ve had to change my passwords on my emails for different times in one week same thing with Facebook same thing with .

  • GeneMay 9, 2024 at 8:47 am

    I've been a long time customer.

  • LaRonMay 9, 2024 at 8:36 am

    Im very concerned about this beach

  • ClintonMay 9, 2024 at 6:22 am

    I might have charged my number once since 2020 but the spam has been coming for years.The emails and calls h as very been a huge problem. I suffer from ptsd and several other health issues. The calls are emails are not helping...

  • Stanley rickMay 9, 2024 at 1:06 am

    I was breached..I'm on at&t 1 year protection plan

  • GlendaMay 9, 2024 at 1:03 am

    Fraud

  • PamelaMay 9, 2024 at 12:35 am

    I paid for a million dollar policy that I paid $19.99 per month to Experian. I took out the policy in 2019 through November 2023. It was sold to me under the guise of protecting my data. I have had the data breach from hell, my disabled son has had his breached, my daughter, niece, nephew and my in-home health care burse had her data nreached also. I tried disputes, emails, fraud alerts, and freez[Show More]I paid for a million dollar policy that I paid $19.99 per month to Experian. I took out the policy in 2019 through November 2023. It was sold to me under the guise of protecting my data. I have had the data breach from hell, my disabled son has had his breached, my daughter, niece, nephew and my in-home health care burse had her data nreached also. I tried disputes, emails, fraud alerts, and freezes to my credit reports as suggested. Which were were rejected back to me as resolved with the thiefs winning normally. So I took it upon myself to research everyone of the fraudulent activites and guess what I got most resolved myself with letters stating that they were fraudulent. I would not trust Experian, Equifax or Transunion as far as I could throw them. That has been my own experience. My credit is a total disaster. It will be wrecked for years if not forever. And yes I had AT&T service before 2020.

  • AllanMay 8, 2024 at 10:06 pm

    Please contact me in regards to the lastest ATT BREACH!

  • RaymondMay 8, 2024 at 9:31 pm

    Was not contacted about the situation at all

  • RaymondMay 8, 2024 at 9:23 pm

    Was not contacted or anything about the breach and still a customer.

  • LisaMay 8, 2024 at 7:05 pm

    They should be held accountable personaly in my eyes. They ripped me off over 30 yrs jacking prices up slow internet. Now my stuff is on the dark web.. Pay up Att and t

  • DanielMay 8, 2024 at 6:58 pm

    Can't believe it,!!!! I have received notification that my information has been found on the dark web. So far so good but you would think that AT&T should have found this a long time back not just now.

  • EarnestMay 8, 2024 at 6:52 pm

    I’m getting all kids of calls from places I have never known or been. I stopped answering my phone and probably loss out on many opportunities.

  • Mary louMay 8, 2024 at 5:35 pm

    This data breach affected me because I could not collect unemployment. 4 people in different states had my name and address to purchase from Amazon.

  • ReneeMay 8, 2024 at 3:25 pm

    I was framed by the people using this company and robo callers. And spam tried to report it many times. Even changed the box 5 times. No one believe. Even police reports.

  • WendyMay 8, 2024 at 2:47 pm

    I think this is a scam the activation code Att gave is bogus

  • DarnellMay 8, 2024 at 2:41 pm

    Please have someone look into this

  • CarolMay 8, 2024 at 2:31 pm

    How would I know if my Social Security number was compromised or not? I did receive emails from my credit card company that my Social Security number and other personal info was found on the dark web. Does that mean my info was compromised?

  • RooseveltMay 8, 2024 at 2:13 pm

    Most unfortunate

  • LakeshiaMay 8, 2024 at 2:06 pm

    This is really scary knowing someone have all of your personal information & I'm very upset. People have so many scamming going on and I'm very worried about this situation. Also at&t should do more for the customer like give us a year of service for the inconvenience. Along with paying us customer's some money for this terrible situation.

  • BrendaMay 8, 2024 at 1:59 pm

    They shouldn’t of protected our account

  • KimberlyMay 8, 2024 at 1:46 pm

    I’ve had my social security number Compromise on the black web

  • CynthiaMay 8, 2024 at 1:39 pm

    I just know my information was compromised. Getting lots of fraud and spam calls.

  • KennethMay 8, 2024 at 1:30 pm

    Been with Att for a long while left in twenty twenty I believe back now for last 12 months

  • josephMay 8, 2024 at 1:01 pm

    SSN compromised

  • KimMay 8, 2024 at 12:58 pm

    I was a former AT&T customer until January of 2024 then I got hacked my credit cards were being used there's just so many things that these people have gotten from me that is affecting my credit score and it was already not a good credit score and I was trying to bring it back up but I don't even want to pay my credit cards because they're just going to use them I moved to T-Mobile in January but [Show More]I was a former AT&T customer until January of 2024 then I got hacked my credit cards were being used there's just so many things that these people have gotten from me that is affecting my credit score and it was already not a good credit score and I was trying to bring it back up but I don't even want to pay my credit cards because they're just going to use them I moved to T-Mobile in January but the damage is already done they have my email address they have all my information so it's not helping when I called T-Mobile before I left them they were no help they told me it wasn't their fault that it got breached they were just very ignorant about it so if anybody could please help I don't have tons of money and with them ruining my credit it's just making it worse I have two children my mom just passed away and I'm trying to save up money so my kids can have a future because my mom paid for everything so if you could please help me in any way I would really appreciate it thank you so much

  • JuneMay 8, 2024 at 12:45 pm

    Fraudulent debt card char8.

  • KenMay 8, 2024 at 12:25 pm

    I was wondering why I was getting so many scam calls and emails and text messages.Now I know they need to pay.They need to pay big

  • RonniMay 8, 2024 at 11:51 am

    This is awful they took all my money

  • DeborahMay 8, 2024 at 11:45 am

    This is pretty scary that all my identity has been released to dark web. My social security my name birthday address my passcode for extra security besides my passwords that were reset per AT&T And it wasn't even like an apology Oh well they offer you one free year of credit monitoring I've already frozen all my credit bureaus which right now is very inconvenient cuz I'm trying to move as state se[Show More]This is pretty scary that all my identity has been released to dark web. My social security my name birthday address my passcode for extra security besides my passwords that were reset per AT&T And it wasn't even like an apology Oh well they offer you one free year of credit monitoring I've already frozen all my credit bureaus which right now is very inconvenient cuz I'm trying to move as state sell my house and purchase another one So now I have like no access due credit I'm disabled I'm living on limited resources I don't know how many times I've been scammed between the non-stop emails and scam text messages I don't know what to do anymore and this is causing massive anxiety bad enough my credit took a big hit for the 3 and 1/2 years I went penniless while waiting on the outcome of my Social Security disability. I also have a 4-year-old who will be affected by anything that affects me financially at this point. Hence I'm 55 years old raising an almost 4-year-old as sole custodian With absolutely no child support or help so yes I try to live from month to month financially. I know I've got notifications from a credit bureau on my numbers either taking a dive for no reason but no explanation from anybody and then it'll like level up I don't understand what's going on and it's not like you can really talk to anybody at the credit bureaus That makes sense I hope somebody can figure this mess out and protect those of us that by no fault of our own our entire identities were put out there onto the dark web I don't even know what that is. I know I've heard of it and I know it's not good So this whole situation could have come at a worse time with his stressed out as I am in normal life I don't need anxiety worrying about if I'm not going to be out of buy a home because I'm all screwed up because of AT&T. Also how am I just finding out about this if it was exposed as far back as August of 2021! Are you serious??!!!

  • JennieMay 8, 2024 at 11:19 am

    Fix it!

  • EdwardMay 8, 2024 at 9:07 am

    bad business

  • PatriciaMay 8, 2024 at 9:02 am

    I have 2 lines. Which is in my name. Getting unauthorized texts from some bogus people for enormous amounts for cell phones. This has happened on both lines.

  • BrendaMay 8, 2024 at 6:43 am

    I am not sure why att keeps having this problem

  • FredrickMay 8, 2024 at 3:34 am

    I am thinking it's a virus

  • Charlotte pMay 8, 2024 at 3:24 am

    Since AT&T data beach I have not had a month go by that I haven't been violated on my credit cards.This has invilved cancellation;replacement , notificarion to creditors,and a meqe incincenience of using ones credit when needed.Minimal accountabiliry here and it is disgusting

  • AnnMay 8, 2024 at 2:29 am

    People were ordering products under my name and social security number

  • KristinaMay 8, 2024 at 1:56 am

    I have been a customer on and off since 2015 and I have been having a lot of trouble with my credit especially recently when I logged into my account I noticed a question about if I was ready to activate a phone I never had added to my account. I quickly changed my password for my account and screenshot the information and forwarded to the manager that had set my business account up in the Att st[Show More]I have been a customer on and off since 2015 and I have been having a lot of trouble with my credit especially recently when I logged into my account I noticed a question about if I was ready to activate a phone I never had added to my account. I quickly changed my password for my account and screenshot the information and forwarded to the manager that had set my business account up in the Att store.

  • MarkMay 8, 2024 at 1:45 am

    Identity theft and someone got a hloe to my ssn

  • ShannonMay 7, 2024 at 9:49 pm

    Letter received from AT&T saying my data had been compromised.

  • DianneMay 7, 2024 at 7:50 pm

    My information was breached

  • ElizabethMay 7, 2024 at 6:14 pm

    I got the letter from att and can not access the so called protection

Share Your Comments

I authorize the above comments be posted on this page*

Want your comments reviewed by a lawyer?

To have an attorney review your comments and contact you about a potential case, provide your contact information below. This will not be published.

NOTE: Providing information for review by an attorney does not form an attorney-client relationship.

This field is for validation purposes and should be left unchanged.

More Top Stories

AT&T Data Breach Class Action Claims Telecom Giant
AT&T Data Breach Class Action Claims Telecom Giant "Disregarded" Customer Financial Safety (Posted today)

A Missouri woman is one of the latest person to file an class action claim over the AT&T data breach, after the telecom company admitted that hackers stole millions of customers' personal information and sold it on the internet.

Plaintiffs Oppose Phased Discovery Over Suboxone Tooth Decay Risks in MDL
Plaintiffs Oppose Phased Discovery Over Suboxone Tooth Decay Risks in MDL (Posted yesterday)

Plaintiffs say a federal judge should not waste time on a phased discovery plan requiring them to first prove Suboxone strips can cause tooth decay, saying the science is obvious and such a plan could delay resolution of hundreds of product liability lawsuits.