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Chrysler Pacifica Recall Issued Due to Rear View Camera Problems That May Increase Crash Risk

More than 20,000 Chrysler minivans have been recalled, after the manufacturer recognized a software error that may fail to disengage the rear view camera once the vehicle is put in drive, potentially increasing the risk of distractions and accidents.

The U.S. National Highway Traffic Safety Administration (NHTSA) announced the Chrysler Pacifica minivan recall on December 23, indicating the vehicles are not in compliance with Federal Motor Vehicle Safety Standards (FMVSS), due to the 360 degree camera remaining on the radio display when the vehicle is shifted out of reverse. To date, no injuries or crash reports have been reported in relation with the recall.

The NHTSA indicated the 8.4 inch radio display 360 degree surround view camera system can fail to disengage the camera when the vehicle is taken out of the reverse position. Officials indicated the defect warrants a recall due to the potential distraction hazards the rear view, or 360 degree cameras may pose to drivers while the vehicle is in forward motion.

Chrysler first learned of the issue in August 2019, after its engineering division reported the potential for the rear view image to display after the vehicle was taken out of reverse, and until the drive cycle was complete and the vehicle was turned off. Chrysler opened an investigation with its parts supplier, Panasonic of Peachtree City, Georgia and determined the issue was the result of a software error, requiring a recall.

The recall involves approximately 20,441 model year 2018 through 2019 Chrysler Pacifica minivans manufactured by FCA US LLC of Auburn Hills, Michigan from May 1, 2018 through May 23, 2019. They were distributed throughout the U.S. to licensed dealers.

Chrysler announced it will begin notifying owners of the recall and will provide instructions on how to schedule a free repair appointment at a local dealer, who will be instructed to update the software. The recall is expected to begin on January 31, 2020.

Owners with additional questions or concerns regarding the recall may contact Chrysler customer service at 1-800-853-1403 and reference the recall number VE2.

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