GreatCall Lively Mobile Recall Issued Due to Risk Emergency Button May Fail

Nearly 45,000 Lively Mobile emergency call devices sold by GreatCall have been recalled, due to a risk they may fail to send out an alert even after the button is pushed.

The U.S. Consumer Product Safety Commission (CPSC) announced the GreatCall Lively Mobile recall on August 30, after routine testing by the manufacturing company detected the push button may fail to send a signal during an emergency.

While no injuries have been linked to the Lively Mobile button failures, many elderly and disabled individuals rely on the device to call for help in the event of a sudden emergency.

The recall impacts Lively Mobile Plus model GCR4 emergency alert devices, which are designed with a call button that is supposed to send a signal for help when pushed. The products are often used by those prone to fall hazards or medical conditions which may require emergency medical response.

The devices are worn on a magnetic lanyard around a consumer’s neck to detect falls, or can be clipped on to the individuals pocket or other accessories for convenience to communicate a signal in an emergency or assistance required situation.

In the event the device fails to send a call signal, an individual who has experienced a fall or other potentially life-threatening emergency could be stranded without assistance.

The recall affects Lively Mobile Plus emergency alert devices with model number GCR4 and date code 19.01 or 19.03. The products were manufactured in China by Borqs Hong Kong Limited and Shenzhen Saidaxin Technology Co. Ltd. They were imported and distributed for sale across the U.S. by GreatCall Inc., of San Diego, California.

The devices were sold at Best Buy and Walmart stores nationwide and online at and from April 2019 through May 2019 for between $25 and $50.

Customers are being asked to immediately stop using the recalled Lively Mobile Plus devices and contact GreatCall customer service at 800-359-1791 or email them at for information on how to receive a full refund.


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