Frigidaire and Kenmore Smooth Top Electric Range Recall

About 200,000 Frigidaire and Kenmore Elite Smoothtop Electric Ranges have been recalled after 126 reports of problems with a defective heating elements, which could turn on spontaneously, fail to turn off or heat to different temperatures than what is selected.

The U.S. Consumer Products Safety Commission announced the electric range recall on August 27, involving of several models of Frigidair, Frigidair Gallery, Frigidair Professional and Kenmore Elite smooth top ovens with rotary knobs and digital displays on the electric range.

At least four reports involving burns and two reports of property damage have been linked to the defective smooth-top ranges. Consumers have been urged to immediately stop using them until a free repair can be arranged.

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All of the affected rangers were manufactured by Frigidaire, and sold at Sears and other stores throughout the United States between June 2001 and August 2009.

The recall affects Frigidaire models with serial numbers from VF 122xxxxx through VF831xxxxx and model numbers beginning with FEFBZ90GC, FEFLMC55GC, FEFLZ87GC, GLEF396AB, GLEF396AQ, GLEF396AS, GLEF396CQ, GLEF396CS, GLEFM397DB, GLEFM397DQ, GLEFM397DS, GLEFM97FPB, GLEFM97FPW, GLEFM97GPB, GLEFM97GPW, LEEFM389FE, PLEF398AC, PLEF398CC, PLEF398DC, PLEFM399DC, PLEFMZ99EC, PLEFMZ99GC, PLEFZ398EC, and PLEFZ398GC. The recall also affects Kenmore Elite models with serial numbers from VF122xxxxx through VF334xxxxx and model numbers beginning with 790.99012, 790.99013, 790.99014, and 790.99019.

The model and serial numbers are located on a sticker at the base of the unit and can be seen by opening the range drawer.

Consumers can contact Frigidaire or Sears to schedule free repairs, or visit www.SmoothTopRangeRecall.com for more information.

electric-range

110 Comments

  • TammyMay 17, 2024 at 4:33 pm

    I have a Frigidaire stove that I had bought from Lowe’s. When you turn the burner on medium it sometimes goes on high by itself my husband about burn the house down because he turned a pot down to simmer and it never turned down. It stayed on high. even though the knob was turned down to sim

  • SharonDecember 27, 2023 at 3:02 am

    We bought a new stove a lil over a yr ago.. I've had so much trouble with this stove .. The eyes on low will burn your foods.. The oven will come on and it beeps every few minutes. It's 12:58 pm and I fear going to bed . It kept beeping and I went and manually cut the oven off..the oven was on 500° . It was hot to the touch.. I'm 76 , I need to go to bed ...BUT I'M SCARED TO !

  • KevinDecember 23, 2023 at 3:52 pm

    My electric stove ffef3016vsa,vf93110185 is making popping noise from electrical serg in stove causing breaker to trip in breaker box. WILL NEVER BY ANY PRODUCTS MADE BY FRIGIDAIRE OR SISTER COMPANIES. Very unsafe and can start a fire in house. Stay away from their products. Always have had problems with this stove since we purchased it. Oven glass has just exploded twice with the stove off. Ve[Show More]My electric stove ffef3016vsa,vf93110185 is making popping noise from electrical serg in stove causing breaker to trip in breaker box. WILL NEVER BY ANY PRODUCTS MADE BY FRIGIDAIRE OR SISTER COMPANIES. Very unsafe and can start a fire in house. Stay away from their products. Always have had problems with this stove since we purchased it. Oven glass has just exploded twice with the stove off. Very dangerous products.

  • HeatherJuly 17, 2023 at 1:35 am

    Have the Kenmore elite an I had been boiling water for spaghetti on the rapid boil burner which it caused the glass top to explode which i was lucky I got a small cut on my wrist thank god that was it .

  • MarjorieNovember 17, 2022 at 6:27 pm

    I smelled something cooking and my husband said it wasn't him. We went into the kitchen and heard a beeping sound. I went to the stove and one switch was flashing lo/hi. I picked up frying pans I had on the stove and burned my hand. We had to shut the stove off at the power box to get it to stop. This was a serious situation. We had just returned from a 2 week trip and if it had turned on while we[Show More]I smelled something cooking and my husband said it wasn't him. We went into the kitchen and heard a beeping sound. I went to the stove and one switch was flashing lo/hi. I picked up frying pans I had on the stove and burned my hand. We had to shut the stove off at the power box to get it to stop. This was a serious situation. We had just returned from a 2 week trip and if it had turned on while we were gone we may not have had a home to return to. Sears should be held responsible for such a dangerous product. They refused to help us. Said model #FGE serial #NF had no recalls.

  • MarySeptember 16, 2022 at 1:18 am

    On Dec 5th 2006 I purchased a 2006 professional series range of which I am unable to locate the model number and serial number. However a dangerous thing happened to me…The back burner turned on ON ITS OWN….OMG I HAD THE SCARE OF MY LIFE …Thankfully there was nothing on the stove!!! But the burner would NOT turn off ….after at least 30 minutes that I kept trying to turn it off it finally turned[Show More]On Dec 5th 2006 I purchased a 2006 professional series range of which I am unable to locate the model number and serial number. However a dangerous thing happened to me…The back burner turned on ON ITS OWN….OMG I HAD THE SCARE OF MY LIFE …Thankfully there was nothing on the stove!!! But the burner would NOT turn off ….after at least 30 minutes that I kept trying to turn it off it finally turned off… I went to switch the fuse to off …scan someone please call me and guide me on what to do??

  • BrendaMarch 11, 2022 at 1:17 pm

    I purchased a Frigidaire Electric smooth top range January 2016 model FGEF3058RFA and Serial #VF54722081. Within one year, the power cord connections melted and allowed the wires to make contact which caught on fire and blew out the breaker. Four years later, the quick boil knob caught on fire and blew the entire house power out. I am afraid to use this stove any longer. The serial number is [Show More]I purchased a Frigidaire Electric smooth top range January 2016 model FGEF3058RFA and Serial #VF54722081. Within one year, the power cord connections melted and allowed the wires to make contact which caught on fire and blew out the breaker. Four years later, the quick boil knob caught on fire and blew the entire house power out. I am afraid to use this stove any longer. The serial number is within the recall but the model is not. Frigidaire was unresponsive and I do not find any warnings on their website. Buyer beware.

  • angelaFebruary 13, 2022 at 10:11 pm

    large heating element on my plef398cc frigidaire wont turn off says he but burner stays bright red even when unplugged. I had to open the top were the switches are and unplug the switch from the circuit board in order for the burner to cool down.

  • CarlaApril 22, 2021 at 5:02 pm

    I have Model #FFEF3054TBF and Serial VF82416004 and the glass top cracked when making popcorn. does any one else have the same problem I purchased it 6/2018

  • VanessaFebruary 17, 2021 at 4:10 pm

    I have been with out a stove for 5 days now. It is a Frigidaire #PLEF398ACA serial # VF22426026 no one seems to know why my stove is giving code numbers, till I find this recall. The problem that I have is, the stove was bought in Puerto Rico. I Can not get anybody to respond to me about this recall. The nobs are giving me the F5 and F7 codes, blinking and making beeps sounds. I call Electrolux [Show More]I have been with out a stove for 5 days now. It is a Frigidaire #PLEF398ACA serial # VF22426026 no one seems to know why my stove is giving code numbers, till I find this recall. The problem that I have is, the stove was bought in Puerto Rico. I Can not get anybody to respond to me about this recall. The nobs are giving me the F5 and F7 codes, blinking and making beeps sounds. I call Electrolux in Georgia they said they do not service PR. They gave me a phone # 787 707 5200, this service is connected to Mexico and they only do a service to be charged. I called another # 787 706 5300 but no one answer. Is there anyone out there to help me with my stove?

  • EthelmaeNovember 28, 2020 at 11:36 pm

    Today while cooking dinner, I turned the burner down to 3 so it could simmer, shortly after I heard the juices boiling away, Thought perhaps I turned it up and not down but no it was set on 3. So I turned it off and back on again to 3, Again I heard the juices boiling rapidly. This time I turned the burner off but it stayed on. I turned the dial the opposite way 360 degrees til I got to off again[Show More]Today while cooking dinner, I turned the burner down to 3 so it could simmer, shortly after I heard the juices boiling away, Thought perhaps I turned it up and not down but no it was set on 3. So I turned it off and back on again to 3, Again I heard the juices boiling rapidly. This time I turned the burner off but it stayed on. I turned the dial the opposite way 360 degrees til I got to off again. This time the burner turned off but after the stove top had cooled off I noticed the hot surface light was still on so I turned off the breaker. I have Kenmore Model #790.96011407 Serial number VF 72421831. After reading everyone's comments, not sure i want to even try to repair, probably shopping for a new stove tomorrow.

  • DonnaMarch 21, 2020 at 5:09 pm

    I have been so frustrated with my burners, the burners get hotter and hotter and when on sim it's like a cauldron. They the 240 plug was shorting out because the plastic melted and every time I open and shut the oven it hit again the metal back plate and shorted out. 240 volts!!!! That junction box was replaced and again, the red wire completely melted through the plastic and hit the back plate[Show More]I have been so frustrated with my burners, the burners get hotter and hotter and when on sim it's like a cauldron. They the 240 plug was shorting out because the plastic melted and every time I open and shut the oven it hit again the metal back plate and shorted out. 240 volts!!!! That junction box was replaced and again, the red wire completely melted through the plastic and hit the back plate. I googled and see these massive recalls. I was never notified and purchased at Home Depot, this is ridiculous. Has anyone gone through the recall process and what are they offering.

  • BrentJanuary 22, 2020 at 11:27 pm

    when I turn on my Frigidaire smooth top the top gets so hot that I burned my self the model number is ffef3052tsf and my serial number is vf91011722

  • PamelaAugust 31, 2019 at 3:05 am

    December 2018 I thought I could almost swear turn the stove off left to go shopping come back the house was full of smoke cuz it stove did not turn off then getting ready to move back in the house on January 25th 2019 the stove was on fire. My granddaughter and I was to dogs when a hotel from December 18th till April 5th of 2019 we had have Christmas in a hotel and her birthday her 16th birthday v[Show More]December 2018 I thought I could almost swear turn the stove off left to go shopping come back the house was full of smoke cuz it stove did not turn off then getting ready to move back in the house on January 25th 2019 the stove was on fire. My granddaughter and I was to dogs when a hotel from December 18th till April 5th of 2019 we had have Christmas in a hotel and her birthday her 16th birthday very stressful very frustrating still haven't been compensated from the insurance company completely

  • LynnMarch 1, 2019 at 9:07 pm

    I have an Electrolux model EW30ES65GW slide-in double oven. Both large burners have quit working by NEVER turning off. Only way to stop them from being on high is to un-plug the oven. Very dangerous.

  • ArtFebruary 25, 2019 at 5:05 am

    I have a Frigidaire Gallery flat glass top stove with controls on the front. It is model FGES3065KFC serial NFO4416165 built in Canada in February 2010. The initial symptom revealed in November 2018. The stove top turned on random burners when the stove was turned off with the control indicators irrelevant to the burners themselves. It was noticed when a pan sitting on the stove overheated. Cycled[Show More]I have a Frigidaire Gallery flat glass top stove with controls on the front. It is model FGES3065KFC serial NFO4416165 built in Canada in February 2010. The initial symptom revealed in November 2018. The stove top turned on random burners when the stove was turned off with the control indicators irrelevant to the burners themselves. It was noticed when a pan sitting on the stove overheated. Cycled the circuit breaker to no avail. Left the breaker off overnight and it appeared to re-boot until Sunday 25 February, 2019 when it began then all four cooking burners stopped working. The warmer burner works fine as does the oven and fan.

  • peterOctober 22, 2017 at 4:04 pm

    I have a Gallery model #FGES3065KFC it was manufactured in June of 2010. I have the same problem as the units within the recall dates, where a burner spontaneously came on and will not shut off. Was the recall date range expanded to include my model?

  • JeremyAugust 23, 2017 at 10:20 pm

    I have a smooth top frigidaire serial VF62924138 model FEF366EMD. Recently it has been throwing an F10 code with the oven on, but in the past there has been a few instances the burner didnt correspond to the setting it was on. Such as the knob is to simmer yet the burner is acting like its on high. Is this part of the recall and if so when would it be fixed? Is there a reason i need to contact a[Show More]I have a smooth top frigidaire serial VF62924138 model FEF366EMD. Recently it has been throwing an F10 code with the oven on, but in the past there has been a few instances the burner didnt correspond to the setting it was on. Such as the knob is to simmer yet the burner is acting like its on high. Is this part of the recall and if so when would it be fixed? Is there a reason i need to contact a lawyer according to this page?

  • PatJuly 17, 2017 at 8:09 pm

    I did not realize until a couple of weeks ago there was issues with the stovetops coming on by themselves. Saturday night at 12:30 a.m. my husband and I awakened to a house full of thick white smoke. My 83 yr old mother also lives with us. After discovering there was no open flame, we began to try to clear the smoke out of the house. That's when we realized a skillet that had been left sitting[Show More]I did not realize until a couple of weeks ago there was issues with the stovetops coming on by themselves. Saturday night at 12:30 a.m. my husband and I awakened to a house full of thick white smoke. My 83 yr old mother also lives with us. After discovering there was no open flame, we began to try to clear the smoke out of the house. That's when we realized a skillet that had been left sitting on top of the stove (a Frigidaire Gallery series smooth top) was smoking. All the knobs were off. My husband turned the breaker to the stove off. The burner had come on by itself. If we had not woke up, we would have died of suffocation. I can remember not wanting to get up but he kept hollering at me that something was wrong. I contacted Frigidaire first thing the following Monday morning. Customer service advised that my stove was not on a current recall list and was out of warranty. They were happy to refer me to an authorized repair man. I asked for a supervisor. I got Tiffany in the corporate office. I again explained my situation and how serious it was and could have been. She advised that she was authorized to offer me 50% off the repair bill. I literally laughed. I asked her if it had happened to her would that be sufficient. She again stated that my stove was not under warranty and not on the recall list and her offer was good for 30 days. I could not believe when I googled it there were so many instances of this happened. I also cannot believe that there have not been worse outcomes. The way Frigidaire is handling this is atrocious. What happened to good customer service, making a situation right?

  • ColleenJune 22, 2017 at 10:47 pm

    I shared my comment on June 19th and forgot to include my Vin and serial number. This malfunction of this range is unacceptable. I had to go buy a new stove. Fire hazard!!! Vin. LGEF3033KBA Serial no. VF91669381

  • ColleenJune 19, 2017 at 5:54 pm

    I came home to my left burner on! I've been out of town and so greatful I was home. I unplugged the Frigidaire stove. I called the number on the sticker in the bottom drawer. They told me my serial number was not on the recall list and there was nothing they could do for me! This is absolutely wrong! I have never had a stove malfunction like this in my entire life and I'm a senior citizen. Th[Show More]I came home to my left burner on! I've been out of town and so greatful I was home. I unplugged the Frigidaire stove. I called the number on the sticker in the bottom drawer. They told me my serial number was not on the recall list and there was nothing they could do for me! This is absolutely wrong! I have never had a stove malfunction like this in my entire life and I'm a senior citizen. They told me the engineers are aware of all the stoves that need to be recalled. I question that! Especially because the engineers can't be in everyone's home when this happens!!! I am in shock they will not be responsible for their own product!

  • RayJune 9, 2017 at 12:03 pm

    I have a stove that is on the recall list, yesterday the eye came on by itself and melted a tea kettle on the eye. We were lucky we were at home as there would have been a fire. The top of one eye is really burnt with the tea pot . Please tell me what I need to do to get the top replaced and repair the switch. We are elderly people, so we need all the help we can get. Thanks for helping.

  • JanetFebruary 18, 2017 at 5:38 am

    we had a house built in 2003 and bought all frigidaire appliances including washer and dryer and ALL of them have malfunctioned over the last 1 years. We have had to replace everything except the washer. Yes, 14 years is a long time but not everything lasted that long and it is not a long life for any appliance. I was cooking a Valentine's Day Dinner for my husband and the top element in the oven [Show More]we had a house built in 2003 and bought all frigidaire appliances including washer and dryer and ALL of them have malfunctioned over the last 1 years. We have had to replace everything except the washer. Yes, 14 years is a long time but not everything lasted that long and it is not a long life for any appliance. I was cooking a Valentine's Day Dinner for my husband and the top element in the oven came on and burnt our dinner. Had to unplug the stove to turn it off and now when I plug it in the element comes on. Have to go buy a new stove tomorrow and it definitely will NOT be Fridgidaire.

  • PatrickJanuary 7, 2017 at 4:56 pm

    Our Kenmore plus stove 95775891 model, new in 2000 had an oven overheat and burn the food while baking. It also had the oven locked. My wife turned off the breaker. I'm a technician so I looked at the stove and found a tiny relay with the contacts stuck in energized position. It was the relay that controls the broiler coil. In this stove the broiler coil is used some even while baking. I repla[Show More]Our Kenmore plus stove 95775891 model, new in 2000 had an oven overheat and burn the food while baking. It also had the oven locked. My wife turned off the breaker. I'm a technician so I looked at the stove and found a tiny relay with the contacts stuck in energized position. It was the relay that controls the broiler coil. In this stove the broiler coil is used some even while baking. I replaced both relays for the oven. That was about six years ago and it has been working fine but we are afraid to use the oven delay start time when we are not home. About the relays, they are very small and soldered in and difficult to replace. The dual burner has never worked correctly. When we turn on the single both the single and dual heat elements come on. My fault! I didn't call for service under warranty. Maybe I can fix that too.

  • JamesDecember 26, 2016 at 1:46 am

    We have the Kenmore Elite ceramic glass drop in Electric Range Model No. 790.46612500. We paid $1,800 for this stove at Sear. My wife was fixing dinner, and turned off the left front burner. The red glow on the burner would disappear and reappear within minutes even though the burner was turned off. We waited about 15 minutes hoping the burner would stay off so she could continue to cook, but [Show More]We have the Kenmore Elite ceramic glass drop in Electric Range Model No. 790.46612500. We paid $1,800 for this stove at Sear. My wife was fixing dinner, and turned off the left front burner. The red glow on the burner would disappear and reappear within minutes even though the burner was turned off. We waited about 15 minutes hoping the burner would stay off so she could continue to cook, but it continued and the heat was very hot coming from the burner. I had to go to the fuse box and cut the unit off because the burner would not go off. This is a definite fire hazard. There are young grandchildren in the house and we are very concern that this is a hazard for them also. Sears needs to take the responsibility of either fixing or replacing this stove. From what I read, the repairs they have made are not working. We noticed that Sears has had many complaints about the same problem. We need to have something done right away. We appreciate your assistance.

  • DeniseDecember 11, 2016 at 8:19 pm

    this is the second fridigaire smooth top i have had. The previous model was going on high without being turned on. After changing the knob controls a few times the store finally replaced my and I received a new one. Guess what. After a few months, it starts all over again. I happen to be in the kitchen and moved a pot over to the side. The pot was on the left front element. I loo[Show More]this is the second fridigaire smooth top i have had. The previous model was going on high without being turned on. After changing the knob controls a few times the store finally replaced my and I received a new one. Guess what. After a few months, it starts all over again. I happen to be in the kitchen and moved a pot over to the side. The pot was on the left front element. I look over and I see it red hot. I look at the controls and its on off. Totally red hot and burning my pot on it. I have called the repair man. So glad I was home when this happened. So unpredictable .

  • PatDecember 6, 2016 at 7:14 pm

    We inherited a Frigidaire Gallery smooth top oven/range when we purchased our home. (Model #GLEF378AQB, Serial #VF13013618, purchased by original owner in 2001.) Two days ago, I turned the oven on to 325 degrees to warm leftovers in Pyrex glass pans. 30-45 minutes later I heard popping and hissing noises. Checked and food was a charred mess in bottom of pans) and there was black smoke in the ove[Show More]We inherited a Frigidaire Gallery smooth top oven/range when we purchased our home. (Model #GLEF378AQB, Serial #VF13013618, purchased by original owner in 2001.) Two days ago, I turned the oven on to 325 degrees to warm leftovers in Pyrex glass pans. 30-45 minutes later I heard popping and hissing noises. Checked and food was a charred mess in bottom of pans) and there was black smoke in the oven. Turned off oven. Opened windows and turned on fans as smoke alarm was going off. Was able to get smoking pans out of oven without getting burned. Realized that oven had not gone off!! Heating elements in bottom of oven were still burning bright red even after several minutes! Oven must have never stopped heating up when it reached 325 degrees! Did not believe I could safely pull oven out away from wall by myself to unplug it. Luckily thought to run down to the basement to turn off the breaker! I, too, called Electrulux and Frigidaire and spoke to six people in various departments from customer care to repair to recall and was told my model and serial number are not on the recall list. They definitely should be! After reading the many "repairs" in previous posts that did NOT fix the problems, I will replace all of the Frigidaire appliances in my kitchen and will never buy a Frigidaire or Electrolux appliance. My next call will be to the Consumer Protection agencies and maybe even to my local media. The fire danger is real!

  • MarcDecember 6, 2016 at 4:45 am

    This is my 2nd almost burn my house down due to burner failure on my elite smooth top. The right control board went out ($300). Now, the left or middle board has failed causing the burner to stay on. NOT just on, but on HIGH. I filed a complaint, but my model is still not on the list, so they basically told me to pound sand. Going through some of the post, I noted several that have This same [Show More]This is my 2nd almost burn my house down due to burner failure on my elite smooth top. The right control board went out ($300). Now, the left or middle board has failed causing the burner to stay on. NOT just on, but on HIGH. I filed a complaint, but my model is still not on the list, so they basically told me to pound sand. Going through some of the post, I noted several that have This same issue. This problem is going to kill an entire family and I would like to see a response!

  • RonnieDecember 5, 2016 at 9:50 pm

    I purchased a frigidaire pro smooth surface electric cooktop model #FPEC3085KS on 3/10/2014. I don't use it that often but when I did it worked fine until 11/27/2016 when I woke up at 2am with my house full of smoke. I had used an electric food steamer to prepare dinner that night which I normally do on top of the stove. The back right burner just turned itself on in the middle of the night and ca[Show More]I purchased a frigidaire pro smooth surface electric cooktop model #FPEC3085KS on 3/10/2014. I don't use it that often but when I did it worked fine until 11/27/2016 when I woke up at 2am with my house full of smoke. I had used an electric food steamer to prepare dinner that night which I normally do on top of the stove. The back right burner just turned itself on in the middle of the night and caused the steamer to melt and catch fire. No matter what I did I could not turn that burner off and had to cut the breaker. It's been 9 days since I have been able to cook or do laundry as the dryer is on that breaker as well. Frigidaire tells me they are not responsible as the warranty is up and this model is not on recall. Not only am I out $300 for the food steamer but also the cost of repair. Not sure if I even want this in my house as it's a hazard and in my opinion very unsafe. I will NEVER give frigidaire another penny of my money and I would recommend you do the same. You spend over $1000 on something you would think they would want to make it right but that's not the case. Good luck to anyone with a frigidaire product and just never leave anything on your stove it just might turn itself on at 2am like it did to me. I also took video of this but they didn't care. Ron

  • RuiNovember 29, 2016 at 8:07 pm

    Last night, nobody at home couldn't turn off the left front burner from the kenmore electric/glass top range 790.9611340A. It constantly emitted with the highest heat for long time, until I got home, and took off the switch wire. But this model is not in the recall list. It's definitely a fire hazard.

  • RedonnaNovember 17, 2016 at 2:03 pm

    Have kenmore elite electric/glass top range. No. 790.97109012; 4 years old. Was using oven with timer set and thought timer was going off. Came to get item out of over and there was an err on the message screen(clock). The alarm and oven would not shut off so I had to turn the power to my range off at the breaker box. There was a strong electrical burnt smell. The service person is supposed to be [Show More]Have kenmore elite electric/glass top range. No. 790.97109012; 4 years old. Was using oven with timer set and thought timer was going off. Came to get item out of over and there was an err on the message screen(clock). The alarm and oven would not shut off so I had to turn the power to my range off at the breaker box. There was a strong electrical burnt smell. The service person is supposed to be out today. As of now I don't think my range will be useable and next week is Thanksgiving. I am doing dinner this year. I had awarranty check on all of my covered appliances about a month ago. They all passed inspection. So upset!!! message on the mess

  • SeymourAugust 8, 2016 at 1:10 am

    I have the newer model stove with the same problem as stated above. I call sears and told the that this is a fire hazard. I know it is a bad engineering design that led to this recalled. My burnt many pots on the stove, most of which she has to throw in the cabbage When she put the 2 front burner on Low, it automatically goes to HIGH, Thanks for smoke detectors. All I was asking sears to is to re[Show More]I have the newer model stove with the same problem as stated above. I call sears and told the that this is a fire hazard. I know it is a bad engineering design that led to this recalled. My burnt many pots on the stove, most of which she has to throw in the cabbage When she put the 2 front burner on Low, it automatically goes to HIGH, Thanks for smoke detectors. All I was asking sears to is to repair the stove, there might be a class-action lawsuit going on for this problem. I am in the process contacting the media .Model #970-686037

  • DavidJuly 5, 2016 at 12:54 am

    Wow, Kenmor smooth top stove just went crazy. Cooking dinner on front burner, it was set on 3, and burnt the food. Stove beeped and showed E2 F2, pushed clear it was fine, pressed bake and walked outside to get rubs off grill. Came back to kitchen, had a strange metal smell, fire alarm went off by back door. Oven was smoking out vent, turned off stove. Only clock was on. Now smoking out broiler ve[Show More]Wow, Kenmor smooth top stove just went crazy. Cooking dinner on front burner, it was set on 3, and burnt the food. Stove beeped and showed E2 F2, pushed clear it was fine, pressed bake and walked outside to get rubs off grill. Came back to kitchen, had a strange metal smell, fire alarm went off by back door. Oven was smoking out vent, turned off stove. Only clock was on. Now smoking out broiler vent , pulled stove away from wall, unplugged stove. All smoke alarms in house going off, opened Windows and went outside. Removed stove outside, oven door is locked. This thing almost burnt my house down. It would have if I was not watching it.

  • PatrickMay 13, 2016 at 7:47 pm

    I just got off the telephone with fridgedare about our recalled electric oven. They came out in 2012 and replaced all the switches and it worked fine then 3 weeks ago front right burner would not shut off and then we heard arcing under cooktop and I ran and shut off breaker. Contacted Fridgedare and they sent the recalled switches again. They also had a repairman install them last week. He could n[Show More]I just got off the telephone with fridgedare about our recalled electric oven. They came out in 2012 and replaced all the switches and it worked fine then 3 weeks ago front right burner would not shut off and then we heard arcing under cooktop and I ran and shut off breaker. Contacted Fridgedare and they sent the recalled switches again. They also had a repairman install them last week. He could not test it to see if that was fixed because the arcing we heard was the right front element had gotten so hot that it fried the wires at the connector. Fridgedare would not cover the element so I spent $183.00 and installed a new one. Plugged the stove back in and the burner came on as before even though the new switch was in the off position. Now they are sending me the third set of recall parts and a repairman is coming a week from now to install them again. It has been a month now trying to get this stove fixed.

  • GailApril 23, 2016 at 1:04 pm

    In March of 2011 I received a recall notice regarding Frigidaire Smoothtop Slide-In Ranges heating elements turning on unexpectedly. The range was purchased in 3/08. I called them on 3/8/11 and was send four rubber disks that I put behind the knobs. In approximately 2014, my left rear burner went on automatically. Because I had already inserted the rubber disks sent in the repair kit in 2011, [Show More]In March of 2011 I received a recall notice regarding Frigidaire Smoothtop Slide-In Ranges heating elements turning on unexpectedly. The range was purchased in 3/08. I called them on 3/8/11 and was send four rubber disks that I put behind the knobs. In approximately 2014, my left rear burner went on automatically. Because I had already inserted the rubber disks sent in the repair kit in 2011, I assumed one of my grandchildren had turned it on and never gave it much thought, although they were 7 yrs. at that time, well beyond the age of turning burners on.. On April 8, 2016, the right front burner went on automatically. I called Electrolux recall department and another kit was sent to my house and Tri City Appliance repair came and installed it. Minor damage ($47.00) occurred to an air chamber inhaler I use for my asthma. I had been cleaning the counter next to the stove. The phone rang and put the dishtowel and inhaler down on the stove and answered the phone. In a few minutes my kitchen was filled with smoke. I threw the dishtowel into the sink and took notice that all the knobs were in the off position.. My concern is not the minor damage, but the fact that I am very worried that this could happen while I'm not home and my house could burn down. I found the recall department to be a little cavalier about the whole thing. I think they are going to reimbursement me the $47.00. I think they should be refunding the purchase price so that I and others can get new stoves. Just how long can the recall be in effect; from the time you buy the stove until you get rid of it. When I spoke with the recall department, the rep asked why I didn't report the incident in 2014. I didn't report it because I thought the initial recall took care of it. How long do we now have to worry about defective stoves. Now, when I go to work, I shut off the circuit to the stove. I don't trust it one bit. Electrolux needs to take responsibility for this potentially very dangerous situation.

  • CourtneyApril 16, 2016 at 9:45 pm

    We just bought our house, today while cooking soup Both the front and back burners went nuts. Display would say exactly the opposite of what it was turned to and they wouldn't turn off. After reviewing several things online we turned the breaker off, waited a few minutes then turned back on. The display says ER, and it won't stop beeping. I called manufacture and they say it's not on the recall l[Show More]We just bought our house, today while cooking soup Both the front and back burners went nuts. Display would say exactly the opposite of what it was turned to and they wouldn't turn off. After reviewing several things online we turned the breaker off, waited a few minutes then turned back on. The display says ER, and it won't stop beeping. I called manufacture and they say it's not on the recall list, and they have no trouble shooting issues?

  • RookMarch 17, 2016 at 3:07 am

    I have a Frigidaire smooth top range model #FFEF3048LSJ , Today my wife was cooking and she heard a popping and cracking noise. She said the back left stove top ile was on and she was preheating the oven to 350 to bake macaroni and cheese. She said out of no where the stove started flickering and smoking, smoking out our whole kitchen. Then after that the oven completely stops working before we c[Show More]I have a Frigidaire smooth top range model #FFEF3048LSJ , Today my wife was cooking and she heard a popping and cracking noise. She said the back left stove top ile was on and she was preheating the oven to 350 to bake macaroni and cheese. She said out of no where the stove started flickering and smoking, smoking out our whole kitchen. Then after that the oven completely stops working before we can get to it to turn it off or see what's going on. I don't know what's going on with these products but if they are faulty then Fridgidare need to own up and fix the issues because I could of lost my house.

  • NabilFebruary 26, 2016 at 11:23 pm

    I have a frigidaire flat top range for few years. Recently, I was cooking using left front burner and set it on low , within few seconds the food start burning and smoking. Immediately, I put the food in the kitchen sink under cold water and tried to turn the burner to off position but it wouldn't go of at all, so I had to shut the electricity to the the stove from the circuit breaker and when I r[Show More]I have a frigidaire flat top range for few years. Recently, I was cooking using left front burner and set it on low , within few seconds the food start burning and smoking. Immediately, I put the food in the kitchen sink under cold water and tried to turn the burner to off position but it wouldn't go of at all, so I had to shut the electricity to the the stove from the circuit breaker and when I reset the circuit breaker to on the burner came on high inspite the switch on off position, so I had to shut the circuit breaker off again. My question is , why frigidaire still in business if they keep making applainces fire hazard and unsafe to use. Also, where is the consumer protection agency?

  • MikeFebruary 25, 2016 at 2:33 pm

    Kevin, thanks for your post. I just called Electrolux. They were very friendly and got all the info need. Parts will be here in less than a week, and they are arranging for the closest repair shop to come install the components. Excellent customer service on Electrolux' part!

  • MikeFebruary 22, 2016 at 11:50 pm

    since you have reported the issue to the product engineer, I would like a public response on this site, please. This issue is nothing new, it has and continues to be reported again and again and again by powerless consumers who are thrown an "I know how you feel" crumb, and then directed to get it fixed at their OWN expense.with a one year warranty that will not guaranty it won't happen again. CO[Show More]since you have reported the issue to the product engineer, I would like a public response on this site, please. This issue is nothing new, it has and continues to be reported again and again and again by powerless consumers who are thrown an "I know how you feel" crumb, and then directed to get it fixed at their OWN expense.with a one year warranty that will not guaranty it won't happen again. CONSUMERS DO NOT CAUSE LINERS TO BOW--this is a manufacturer's defect!! I do not appreciate Sears trying to distance themselves from the problem by saying it was made by another company, e.g." Frigidaire made for Kenmore"--the buck stops with Sears, they sell it, they own it. This is a manufacturer's defect and a safety issue. If automobiles are recalled in their thousands for "possible" future issues, this is realistic one. (Google the lady whose hot casserole fell or the turkey that dropped.)

  • walterDecember 11, 2015 at 7:29 pm

    I have a Frigidaire smooth top which is not listed as a recalled model. The front left burner has gone to high when trying to turn it down and has even stayed on after turning it off. Almost caught my kitchen on fire once. Scarey feeling. All of the burners turn on and off when cooking and take a long time to get up to temp. Today then oven and stove wouldnt come on at all for a while, then sporad[Show More]I have a Frigidaire smooth top which is not listed as a recalled model. The front left burner has gone to high when trying to turn it down and has even stayed on after turning it off. Almost caught my kitchen on fire once. Scarey feeling. All of the burners turn on and off when cooking and take a long time to get up to temp. Today then oven and stove wouldnt come on at all for a while, then sporadically started working. My stove is haunted. They obviously know this is a problem (and hazard) with these stoves, but refuse to fix it. Not sure what to do.

  • EllaNovember 16, 2015 at 6:52 pm

    I have a Frigidaire cooktop model # PL36DD50EC serial # ZF94704660. The left middle burner (part of the front left burner, depending how it is turned on) suddenly came on HIGH last night and would not turn off. We reset the breaker and it came back on once power was restored. Thankful there was nothing on the burner when it came on. Frigidaire does not show my cooktop on the recall list even thoug[Show More]I have a Frigidaire cooktop model # PL36DD50EC serial # ZF94704660. The left middle burner (part of the front left burner, depending how it is turned on) suddenly came on HIGH last night and would not turn off. We reset the breaker and it came back on once power was restored. Thankful there was nothing on the burner when it came on. Frigidaire does not show my cooktop on the recall list even though it is the exact same issues as those recalled. I do not understand how I am expected to pay for repairs for what seems an obvious defect in the cooktop.

  • Jayne J.November 5, 2015 at 10:21 pm

    Purchased home in 2013 with Fridgidaire professional series stove. Model CPLEF. Elements spontaneously turn on high and are not able to be shut off continuously. Serious fire hazard. Unbelievable after a websearch that so many people experience the same problem and with errors like this Fridgidaire is still in business. complete garbage. will never purchase.

  • DenaOctober 15, 2015 at 5:39 pm

    I have a model 79095314300, serial # VF13226788. During a bake cycle, the stove decided to switch over to broil. The stove burned my food, and smoke poured out of the broiler vent, amid smoke detectors going off. Most importantly, even though I pressed the off button, and stove panel showed that it was off, we had to turn off the breaker to get the stove to turn off. It just kept getting hotte[Show More]I have a model 79095314300, serial # VF13226788. During a bake cycle, the stove decided to switch over to broil. The stove burned my food, and smoke poured out of the broiler vent, amid smoke detectors going off. Most importantly, even though I pressed the off button, and stove panel showed that it was off, we had to turn off the breaker to get the stove to turn off. It just kept getting hotter and hotter. Needless to say, I filed a report with the CPSC and called Sears and spoke with a woman in Customer Solutions. She also took a report. Today a repairman from Sears was supposed to come look at my stove - that didn't happen. By the way - they were going to charge me. Anyway, my stove was not under recall, but based on reading other people's experiences, I am sure it should be. Hope this information helps others.

  • C PearsonOctober 12, 2015 at 4:33 pm

    I have model number 790.9611940 but my serial number starts with VF745..... When I turn the front element down, it will return to high temperature within a few seconds. So far, to my knowledge it has not turned itself on. How to I report this problem to the consumer protection agency for them to look into recalling these ranges?

  • LindaOctober 5, 2015 at 7:21 pm

    I had posted a problem with our 2009 LG electric smooth top stove earlier. The problem occurred with the large burner suddenly turned onto high by itself and would not shut off. We had to disconnect the power from the stove. Upon investigating on line, I round an article from Consumer Reports News, dated Nov. 08,2012 that our model number LRE30757 was recalled. We were never notified and we purcha[Show More]I had posted a problem with our 2009 LG electric smooth top stove earlier. The problem occurred with the large burner suddenly turned onto high by itself and would not shut off. We had to disconnect the power from the stove. Upon investigating on line, I round an article from Consumer Reports News, dated Nov. 08,2012 that our model number LRE30757 was recalled. We were never notified and we purchased from Best Buy in 2009.

  • LindaOctober 5, 2015 at 6:03 pm

    I have a LG smooth top range LRE30757. One of the large burners went from cooking in low to spontaneously turn to high and would not shut off. Had to disconnect the power to the stove. We purchased this stove new in 2009. I checked the recall list and it stated it was not on the recall.

  • DonnaSeptember 29, 2015 at 7:21 pm

    I have a frigidaire NF71722721 which is not on the recall list but it should be. I have had runaway oven temperatures twice and woke up last night with the back burner of the stovetop that self started. I had to trip the breaker to turn it off. The electronics are a disaster on these stoves and no one seems willing to take any responsibility for them.

  • KevinSeptember 24, 2015 at 1:57 pm

    Just checked on the website listed above www.smoothtoprangerecall.com...said my range is not on recall...called Frigidaire....they also said not on recall...called Consumer Product Safety Commission they finally gave me right number to call because the ranges listed are all on list..CALL 888-360-8556..(Electrolux #) they will set up free repair.

  • LindaSeptember 15, 2015 at 6:38 pm

    My stove lacks all the time I use it for baking or grilling. I have to wait around 30' to cool off then turn on again, lacks again and on and off. I spent around 5 hours to bake a chicken. What can I do?

  • DebraMay 24, 2015 at 4:20 pm

    I was cooking on one burner and I heard a pop didn't dream it was my stove so after supper I had had a bowl sitting on the other front burner and when I was cleaning I took the one I was using off and I thought it was a hair so I tried to clean it and next thing I know the whole left side of Mt stove was cracked !!! I had never Hurd of this happening to any one only that something had fallen on i[Show More]I was cooking on one burner and I heard a pop didn't dream it was my stove so after supper I had had a bowl sitting on the other front burner and when I was cleaning I took the one I was using off and I thought it was a hair so I tried to clean it and next thing I know the whole left side of Mt stove was cracked !!! I had never Hurd of this happening to any one only that something had fallen on it but nothing like that happened it just cracked for no reason .

  • CarlaApril 30, 2015 at 10:56 pm

    self cleaning oven was cleaning and it popped loud now my oven will no work I have a smooth top frigidaire

  • ErikaApril 10, 2015 at 6:23 pm

    My Frigidaire range turned its back burners on by itself. I was unable to turn them off. THE stove started beeping like when it has reached the set oven temp. But then it started chirping .I don't known what to do after reading how people were treated.

  • Connie RApril 6, 2015 at 2:50 pm

    Frigidaire electric cook top range (Model FEFL79FCB). In the past the Left front burner when turned down to a lower temperature from high would not turn down. I would have to turn the knob completely off. Yesterday (Easter) I used the burner and thought it shut off. I kept hearing a clicking sound about two hours later noticed the burner was still hot. I tried turning the knob on and off but [Show More]Frigidaire electric cook top range (Model FEFL79FCB). In the past the Left front burner when turned down to a lower temperature from high would not turn down. I would have to turn the knob completely off. Yesterday (Easter) I used the burner and thought it shut off. I kept hearing a clicking sound about two hours later noticed the burner was still hot. I tried turning the knob on and off but it didn't work. I unplugged the stove and that did not help. I googled my model # and see there is not a recall for this particular model although some other models are listed. My stove is no longer under warrenty. I'll be calling a repairman today.

  • Jason BMarch 12, 2015 at 4:23 pm

    Frigidaire #FEFL79DSK SN# VF6384**** I woke up really early this morning with a house full of thick smoke which is extra great considering we had a house fire 2½ years ago and lost almost everything. The left front eye had kicked on high from low and had boiled out a full 2½ gallon pot that I was making turkey broth in. Now my whole house wreaks of burnt turkey fat. My model is not listed but the[Show More]Frigidaire #FEFL79DSK SN# VF6384**** I woke up really early this morning with a house full of thick smoke which is extra great considering we had a house fire 2½ years ago and lost almost everything. The left front eye had kicked on high from low and had boiled out a full 2½ gallon pot that I was making turkey broth in. Now my whole house wreaks of burnt turkey fat. My model is not listed but the SN# falls into what's listed. I'm fixing to contact them, let's see how it goes.

  • KimberlyMarch 4, 2015 at 6:48 pm

    We had our oven on Sunday. When i heard a crackling noise and went into the kitchen. the left back element was on . Burning bright red and had melted a container that was on the stove. We could not turn it off as it wasn't turned on to begin with. We ended up flipping the breaker switch and kept it off until the repair man came today. Big help he was. He had me turn the breaker back on, then stood[Show More]We had our oven on Sunday. When i heard a crackling noise and went into the kitchen. the left back element was on . Burning bright red and had melted a container that was on the stove. We could not turn it off as it wasn't turned on to begin with. We ended up flipping the breaker switch and kept it off until the repair man came today. Big help he was. He had me turn the breaker back on, then stood there and turned the elements on and off. Then wrote on the work sheet. Nothing wrong? Hello there is something wrong if the element comes on itself. I also input the model and serial numbers and got already fixed. Really when? So I have let it be known that if my kitchen catches on fire I will be going after the repair company.

  • BevFebruary 25, 2015 at 11:41 pm

    About 8 months ago I noticed some little sparking when I turned on a top burner. At first it didn't seem to be a big problem. Over time it has gotten worse; on the football's big game day, the oven took waaaaay too long to heat up to bake a thin pizza...the pizza never baked. Since then there has been not only sparking but sometimes a loud popping noise. It was scary so I called my local Energy [Show More]About 8 months ago I noticed some little sparking when I turned on a top burner. At first it didn't seem to be a big problem. Over time it has gotten worse; on the football's big game day, the oven took waaaaay too long to heat up to bake a thin pizza...the pizza never baked. Since then there has been not only sparking but sometimes a loud popping noise. It was scary so I called my local Energy company to please check the home's voltage. The voltage coming to the house was well within range. On today's TODAY SHOW I saw the news about recalls.Then I called Kenmore who sent me to Frigidaire whose waiting time was VERY long. I then went to Sears who gave me another phone number to call. Before calling that last recommended phone #, I looked up the model numbers and entered my SN. The purchase of my range was in February of 2006, within the range of concern (June 2001 - August 2009). When I looked up using the serial #, the response was: "probably not a problem"...or already fixed. The "not a problem" is not true for me. We were never alerted to recalls, and it certainly hasn't been fixed. Today a friend had me turn OFF the switch in the electric box downstairs so the range cannot be used now.

  • Rhea R.February 19, 2015 at 2:38 am

    I have had my Frigidaire Gallery range model # CGEF3034MFD for 2 years. The oven temperature suddenly went out of control. The F10 error message alarm went off. Sparks and flames started shooting out of the back of the control panel. I couldn't get the oven to turn off. I fortunately was able to pull the unit out from the wall using oven mitts without burning my arms. Unplugging it was the only w[Show More]I have had my Frigidaire Gallery range model # CGEF3034MFD for 2 years. The oven temperature suddenly went out of control. The F10 error message alarm went off. Sparks and flames started shooting out of the back of the control panel. I couldn't get the oven to turn off. I fortunately was able to pull the unit out from the wall using oven mitts without burning my arms. Unplugging it was the only way to turn it off. My house filled with smoke and the smoke detectors were blaring. I called the Frigidaire 1 800 number and was told it wasn't their problem because it was past the warranty date. The cost of the repair would be my responsibility. In the manual under troubleshooting, it indicates that depending on the severity of the F10 error, the unit may have to be replaced. I would think that flames and sparks would constitute a serious danger!,

  • Tammy B.January 16, 2015 at 5:06 pm

    I also have problems with my Kenmore Electric Range twice now. The model # is 79096010407. My front right burner does not turn off. I have had to unplug the stove for it to turn off. I called the recall # given to me by Sears which is 1-800-659-7026 and was told there is no recall on this model. I then called Sears service center and they acted like they have never heard of this happening before. [Show More]I also have problems with my Kenmore Electric Range twice now. The model # is 79096010407. My front right burner does not turn off. I have had to unplug the stove for it to turn off. I called the recall # given to me by Sears which is 1-800-659-7026 and was told there is no recall on this model. I then called Sears service center and they acted like they have never heard of this happening before. I knew they were full of crap. They said I would have to pay 70.00 for a service person to come check it out. I told them this is a defect in the stove and I should not have to pay anything. Well they said I would have to pay for the service person to come and all parts and labor to fix it. I WAS PISSED! To top it off they guy did not come on the day he was suppose too, he showed up the next day when I was not home. We talked over the phone and he said it is going to be the switch behind the knob and that it happens all the time with these stoves. He was so cool with me about he whole problem. I asked him why is this not a a recall and he said he has no idea because he is constantly repairing this problems with the Kenmore stoves. I feel so lucky to be alive. I had got back out of bed to get a drink of water and my pan that was left on the stove was burning. My whole kitchen was smoking. Scary stuff. If I had not got up my home would of caught fire.

  • DeborahDecember 30, 2014 at 9:23 pm

    I have a Kenmore electric smooth-top range model #790.9611340A that is also a fire hazard, based on symptoms I winessed compared to symptoms described for recalled units. The left front burner spontaneously turns on and stays on high even when turned off. The failure mode for burners should not be "On" and "High". I have removed all power to the unit, contacted the manufacturer and filed a compla[Show More]I have a Kenmore electric smooth-top range model #790.9611340A that is also a fire hazard, based on symptoms I winessed compared to symptoms described for recalled units. The left front burner spontaneously turns on and stays on high even when turned off. The failure mode for burners should not be "On" and "High". I have removed all power to the unit, contacted the manufacturer and filed a complaint with the US Consumer Product Safety Commission.

  • JwDecember 28, 2014 at 10:44 pm

    Today, 12-28-2014, I was cooking on our Frigidaire FEF366DSB with the stove top and oven. After using the same stove for the past 8 years, I noticed smoke/steam and drops of condensation coming out of the Top Left hand corner of the stove. Once a few years back I also noticed smoke coming from the same location, I noticed it seconds before the Smoke Alarm went off. Today and back then were the on[Show More]Today, 12-28-2014, I was cooking on our Frigidaire FEF366DSB with the stove top and oven. After using the same stove for the past 8 years, I noticed smoke/steam and drops of condensation coming out of the Top Left hand corner of the stove. Once a few years back I also noticed smoke coming from the same location, I noticed it seconds before the Smoke Alarm went off. Today and back then were the only two times I can recall seeing the smoke coming out of the stove, So is that normal? After reading all the issues with these models, You have my attention.

  • DebbieDecember 22, 2014 at 12:19 am

    I just purchased a double oven glass top free standing kenmore elite from craigs list and tried to use the bottom oven, I heard cracking and popping and the broiler was on in bake mode. I couldn't get the broiler to turn off and so I searched the problem and found hundreds of complaints about the exact same thing with even more catistrophic results! I turned it off before things went bad. Wish [Show More]I just purchased a double oven glass top free standing kenmore elite from craigs list and tried to use the bottom oven, I heard cracking and popping and the broiler was on in bake mode. I couldn't get the broiler to turn off and so I searched the problem and found hundreds of complaints about the exact same thing with even more catistrophic results! I turned it off before things went bad. Wish I would have searched complaints about kenmore stoves before I even considered this one. I was first skeptical when I got it home and began to wipe it down and the to pannel that holds the controls bends back as you apply light pressure just to wipe it down. I've been cooking for 30 years and this is the first time I have had a stove bend when you clean it. Now I am afraid to turn on the lower oven and not sure where to turn

  • EricDecember 19, 2014 at 11:34 pm

    I also have a Kenmore electric range model #790.9611340A that stays on even when turned off. I spent 3 hours on the phone with 7 different people to get nowhere. I did, however, go to recalls.gov and called 800-638-2772 to file a complaint to get this fire hazard recalled. PLEASE CALL THE ABOVE NUMBER AND COMPLAIN!!!

  • BillDecember 11, 2014 at 8:37 pm

    I also have one of these death traps.Ihad called fridgidair a few years ago and told them that my stove would turn on by its self, I was told they had never heard of that before. I explained what had happened twice to this stove and they told me there was nothing they could do . So i have been unpluging my stove when not in use for several years .I could not afford to buy a new one with this econ[Show More]I also have one of these death traps.Ihad called fridgidair a few years ago and told them that my stove would turn on by its self, I was told they had never heard of that before. I explained what had happened twice to this stove and they told me there was nothing they could do . So i have been unpluging my stove when not in use for several years .I could not afford to buy a new one with this economy the way it is ,A week or so ago our oven started beeping and would not stop til I unplugged it . I thought I would look it up on the internet thats when I discovered the recall. Nobody informed me that I had a potential fire hazzard in my home ( THANKS FRIDGIDAIR ) I see you dont give a damn about my family. I will remember this every time I buy a new appliance for the rest of my life. P.S.contacted them about the recall just been getting the run around like everyone else. Shame on this company when lives could be at risk........

  • MikeDecember 1, 2014 at 12:16 am

    I have a conventional Kenmore range with the typical type burners, but I too have this burner that fails to regulate the heat to the burner from time to time. Now, when I use it, no matter how low the setting, the burner stays wide, red hot open all the time. I had a grease fire because the grease ignited above the red hot burner and I had a kitchen fire. Luckily, I was in the house, but downst[Show More]I have a conventional Kenmore range with the typical type burners, but I too have this burner that fails to regulate the heat to the burner from time to time. Now, when I use it, no matter how low the setting, the burner stays wide, red hot open all the time. I had a grease fire because the grease ignited above the red hot burner and I had a kitchen fire. Luckily, I was in the house, but downstairs and noticed the smoke. These things are ticking time bombs and something needs to be done. I was out thousands of dollars repairing the damage. I suspect these thermostats are being purchased from an inferior supplier.....

  • DaveNovember 21, 2014 at 12:28 am

    Sears Kenmore Elite Electric Stove.....left rear burner turned off, with pot of potatoes....10min later, almost boiled dry and still on high! No end in sight. Will turn off circuit breaker. Any one in Ontario have any luck with service. Thanks

  • tracyNovember 17, 2014 at 8:25 pm

    The same thing happened to my sister now she is being sued by the insurance company of her ex landlord. she has court monday suggestions would be great.

  • LisaNovember 17, 2014 at 3:05 pm

    Mine made loud popping sound the other day when I was boiling water for pasta. When I looked at the burner on which the pot was boiling, I noticed a long crack. I have also had trouble with the knobs not locking into place. It is hard to tell if the burner is on or off most of the time. Plus the top has been impossible to clean. It looked old after about one year of use. Terrible product. I've ha[Show More]Mine made loud popping sound the other day when I was boiling water for pasta. When I looked at the burner on which the pot was boiling, I noticed a long crack. I have also had trouble with the knobs not locking into place. It is hard to tell if the burner is on or off most of the time. Plus the top has been impossible to clean. It looked old after about one year of use. Terrible product. I've had so many problems with Kenmore products that I vowed never to buy one again. Especially their "joke" service plan. Don't get suckered into buying it. It will only give you a replacement on an appliance after you've had it serviced for the exact same problem 3 or more times. Had to trash my washing machine after 5 years.

  • henryNovember 2, 2014 at 8:07 pm

    I have one

  • PeterOctober 29, 2014 at 2:20 am

    Right front burner. Same issue. Kenmoore 79054..... for the serial number. This is ridiculous. How can the recall not be expanded for known repeated issue?

  • DavidOctober 21, 2014 at 5:24 pm

    Like the rest of these complaints, we have very similar problems with our oven heating way to high. Wife was baking cup cakes for my sons birthdayand about 2 minutes in the tops were burned black. The Model number is 79099123400 serial number VF43557244. I got the run around from Sears and Fridgidare, with each saying to call the other as it was their fault. My range is now totally dead. No oven[Show More]Like the rest of these complaints, we have very similar problems with our oven heating way to high. Wife was baking cup cakes for my sons birthdayand about 2 minutes in the tops were burned black. The Model number is 79099123400 serial number VF43557244. I got the run around from Sears and Fridgidare, with each saying to call the other as it was their fault. My range is now totally dead. No oven, no clock and no cooktop. Just beeps and diplays FS00. ThIs was a $1,600.oo range and this is the customer service I get??? Shame on you Sears.

  • KatherineSeptember 15, 2014 at 5:56 pm

    Mine is also this and has for a while...It is not on the list, but come on..The parts are all the same on these things! I even have this on video..I am calling the BBB and consumer safety department!

  • KathrynOctober 22, 2009 at 7:57 pm

    I have Frigidaire range/oven model #FEF352AWC. A week ago, we had two pizzas to bake. We turned the oven on to 400 and cooked the first one. Then we put the second one into the oven to cook. It had been in the oven for only 5 minutes when we smelled a burning smell. The entire top of the pizza was burned! The broiler element was red hot, but the oven panel was still set at 400. We turned it[Show More]I have Frigidaire range/oven model #FEF352AWC. A week ago, we had two pizzas to bake. We turned the oven on to 400 and cooked the first one. Then we put the second one into the oven to cook. It had been in the oven for only 5 minutes when we smelled a burning smell. The entire top of the pizza was burned! The broiler element was red hot, but the oven panel was still set at 400. We turned it off, but it wouldn't shut off. Finally, we unplugged it. While waiting for a repair man, we have continued to use the range, but everytime we plug it back in the broiler comes on full force! My range model is not in the recall, but it is doing basically the same thing! I have read many complaint on the same problem. One thing I want everyone to know is DO NOT BUY ANYTHING FRIGIDAIRE! We purchased a Frigidaire package deal, Range/oven, refrigerator, dishwasher, microwave, washer and dryer. We have had problems with every single one of them !!! Very poor qualify, so BEWARE! The joke was, well at least the oven hasn't given us a problem. Then this happened!

  • LisaOctober 21, 2009 at 10:23 pm

    I own a Kenmore smooth top range which was purchased on 2/23/07. The Model # is 790.9611340A and the Serial # is VF70741026. I am experiencing some of the same issues as all of you in that my left front burner will remain on high after being turned to a low setting and that same burner does not always turn off when I turn it off. Both of these problems will stop when I jiggle the control knob mult[Show More]I own a Kenmore smooth top range which was purchased on 2/23/07. The Model # is 790.9611340A and the Serial # is VF70741026. I am experiencing some of the same issues as all of you in that my left front burner will remain on high after being turned to a low setting and that same burner does not always turn off when I turn it off. Both of these problems will stop when I jiggle the control knob multiple times. When I saw the recall in Consumer Reports magazine, I immediately called Sears and was informed that this model was not on the recall list,but the operator did tell me she had received many phone calls exactly like mine from people experiencing the same problems whose stoves were not on the list. She suggested I report the problem to the C.P.S.C. which I did. The C.P.S.C. sent me a letter confirming the information and suggested I contact the manufacturer. I contacted Frigidaire/Electrolux via e-mail and was told by them that they could not help me and I needed to contact Sears Customer Care as that was the place of purchase. After an e-mail to Sears, I got a phone call from a customer care representative who said that Sears was willing to pay me back the $65.00 service fee if I would pay parts and labour for a technician to come to my house and repair the problem. She also explained that this was a different problem from that in the recall and probably was a control knob issue and that I didn't need to be concerned about a fire because of it. I did not take the offer [ which is good for 30 days ] because I wanted to do a bit more research into the matter. Now that I have read all of the complaints from so many people like me, I believe this is the same moisture problem which is causing the malfunction. I AM worried about a fire and I agree that this recall obviously needs to be expanded to include many more stoves before someone dies or sustains serious injuries ! I really feel as though Frigidaire and Sears are both aware that this recall is not extensive enough and are putting cost ahead of their customers !

  • WendyOctober 21, 2009 at 7:53 pm

    Unfortunately i own a sears elite smoothtop range and although it is not on the recall list, i have had the repairman out on numerous occasions to fix problems. I think that Sears needs to drastically improve their customer relations, we got a lot of runaround too. I will need to buy a new dryer in the next few years and it certainly won't be a sears. I will never buy another Sears appliance again[Show More]Unfortunately i own a sears elite smoothtop range and although it is not on the recall list, i have had the repairman out on numerous occasions to fix problems. I think that Sears needs to drastically improve their customer relations, we got a lot of runaround too. I will need to buy a new dryer in the next few years and it certainly won't be a sears. I will never buy another Sears appliance again. It's too bad that they don't take the time to listen to their customers and see that they receive the help they deserve.

  • JoshuaOctober 21, 2009 at 2:31 am

    I have a Kenmore Range with the same problems as others. Front left burner was on high when I woke up in the middle of the night, even though the switch was off. Had to shut off the breaker. The model is not on the recall list but should be. Sears will have one hefty lawsuit if someone is killed due to this defect. Lets hope it doesnt come to that. Of course STOP using this range if you have this [Show More]I have a Kenmore Range with the same problems as others. Front left burner was on high when I woke up in the middle of the night, even though the switch was off. Had to shut off the breaker. The model is not on the recall list but should be. Sears will have one hefty lawsuit if someone is killed due to this defect. Lets hope it doesnt come to that. Of course STOP using this range if you have this problem. The best way to vote is with your dollars, if they wont address the issue then spend elsewhere. That's what I will do. I will not pay to repair this stove I will replace it with a different brand.

  • AngeloOctober 19, 2009 at 3:04 pm

    In July, at my summer home, I saw that the front left burner on my 2006 Frigidaire range was glowing red hot. I was surprised that I would have left the stove on. However, the control knob was in the "off" position. I concluded that I had possibly bumped againts the knob and turned it on accidently, but even that explanation didn't satisfy my concern. Fortunatley, I read about the recall in Consum[Show More]In July, at my summer home, I saw that the front left burner on my 2006 Frigidaire range was glowing red hot. I was surprised that I would have left the stove on. However, the control knob was in the "off" position. I concluded that I had possibly bumped againts the knob and turned it on accidently, but even that explanation didn't satisfy my concern. Fortunatley, I read about the recall in Consumer Reporta Magazine. This weekend, I drove the 6 hours round trip to turn off the breaker for the range to prevent a house fire and to get the serial and model numbers. When I called the Frigidaire recall hotline, the woman was very helpful and even scheduled the repair for a weekend - since this is not my primary residence. Unfortunately, the parts are on back order and the repair is scheduled for November. I just want to be sure I have a stove for Thanksgiving!

  • NickOctober 19, 2009 at 2:19 pm

    I have a five burner cooktop PLEC36S9ECC don't know if it is coming on when I'm not here but when cooking on other elements the one on the top left turns on to high by itself an will slowly come down , this is in the off position you can turn it to low but not off. I have to turn the breaker off to reset the cooktop! I didn't see this model in the recall.

  • CliffordOctober 18, 2009 at 5:44 am

    I have a Kenmore Elite Range on the recall list. I am 140 miles from the nearest service center. Its been three weeks since i notified the Sears store in Billings Montana where i made the purchase, and also called the hot line number where they told me it would be 2 weeks to have a service man out. I do not want a range that has a recall on it . I bought a top of the line Range and expect it to w[Show More]I have a Kenmore Elite Range on the recall list. I am 140 miles from the nearest service center. Its been three weeks since i notified the Sears store in Billings Montana where i made the purchase, and also called the hot line number where they told me it would be 2 weeks to have a service man out. I do not want a range that has a recall on it . I bought a top of the line Range and expect it to work correctly. I asked them to just replace the range with another Kenmore Elite. They said to stop using it and to wait. What am i suppose to use? Wait....how long? Sears could not tell me anything. I asked them if they fixed it would they sign a liability statement if my house burned down. they didn't think so... My insurance agent did not know what to say. The" Megga companies "are spending more to evade people than they would if they would just do the right thing.

  • KarenOctober 17, 2009 at 6:22 pm

    A similar problem happened with my oven. My range is not on the recall list. If my husband wouldn't have come home, our house would have most likely caught fire. I put ribs in the oven on 225 degrees for 4 hours. After about 2 1/2 hours my husband came home and smelled something burning. When he went to the stove, there was smoke and steam coming out of the vent and burn marks under the contr[Show More]A similar problem happened with my oven. My range is not on the recall list. If my husband wouldn't have come home, our house would have most likely caught fire. I put ribs in the oven on 225 degrees for 4 hours. After about 2 1/2 hours my husband came home and smelled something burning. When he went to the stove, there was smoke and steam coming out of the vent and burn marks under the control knobs. When he opened the oven, smoke came bellowing out. The broiler had automatically come on. He tried turning the oven off but it would not turn off. He had to turn the breaker off. After about an hour, he tried turning the breaker back on to see if it would work correctly. The broiler came back on automatically without being turned on. He had to turn the breaker back off. Obviously, there is a problem with more ranges than just those on the recall list.

  • MaeOctober 16, 2009 at 2:57 pm

    Unfortunately I am one of a kenmore oven model that Sears said serial no. on recall but the model no. not but having the same problem. The stove left front burner comes on own its own and have burn when I Was not at home and have cracked in half. when the coil gets hot the fire comes in through the left front burner and burned the paint off the top of the stove. when I called sears they did not c[Show More]Unfortunately I am one of a kenmore oven model that Sears said serial no. on recall but the model no. not but having the same problem. The stove left front burner comes on own its own and have burn when I Was not at home and have cracked in half. when the coil gets hot the fire comes in through the left front burner and burned the paint off the top of the stove. when I called sears they did not care. I also asked that they put this stove on the recall list because if my house catches on fire the will be responsible for the dangerously built stoves. my burner starts burning even if its not on even when i turn my oven off it willl start on it own. I need a stove where I can feel safe and can use all my burners.

  • patOctober 15, 2009 at 3:42 pm

    Had the same problem , burner would not shut off. Unplugged it had an appliance man repaire it, replaced the power board and haven't had an issue since , figidasses want to replace the other parts but wont refund the over three hundred dollars i already spent on this peace of junk because its not the part on the recall. Put me down for the lawsuite

  • LoriOctober 14, 2009 at 7:46 pm

    I purchaced a kenmore smoothtop range electric, Model # 66595779890, Ser # RJ1213723 back in 1999, this year 7, 09 the heating element went out. We purchaced a new heating element, installed it. It worked fine for a few weeks then the stove went nuts!! Now the sucker don't even work. Does Kenmore care?

  • DebbieOctober 9, 2009 at 4:16 am

    Our church has 2 Kenmore(Fridgidare) ranges that we  were notified were recalled because of fire hazard. We made the necessary arrangements and requested the parts to be sent for the technician to repair the stove. They only sent a part for one of the stoves and the technician refused to install it in the stove. He only did part of the recall repair and said he was told by management not to instal[Show More]Our church has 2 Kenmore(Fridgidare) ranges that we  were notified were recalled because of fire hazard. We made the necessary arrangements and requested the parts to be sent for the technician to repair the stove. They only sent a part for one of the stoves and the technician refused to install it in the stove. He only did part of the recall repair and said he was told by management not to install the other part.We called Sear again and they said they would send out the parts on an emergency rush order since we were having a large conference in a week and would need the ranges to prepare the food. When the parts did not come I called again and was told that no parts had been sent. They assured me that the parts would be sent out that day and would arrive in 2 days and sceduled a service technician to come to do the repairs on that 2nd day. The day the technician was to arrive we still had not received parts, so I called again and was told the parts had been sent and would arrive that day. When I requested the tracking number for UPS they refused to give it to me. They repeate at least 4 times that the parts would be here for the technician to install. When I pressed for the tracking number the "customer service rep" hung up on me. I called back and each time had to talk to some one different and explain the whole thing all over - each time they would give me the run around and transfer to different departments and would get "accidentally" sent back to their automated phone system. This went on for two hours. When the technician arrived, he checked into it himself and said the parts had never been sent. They had been blatantlylying to me and were very rude.  Now they say the parts won't be here for 2 months. In order to use our ranges for the conference we have to turn the electric breakers off when ever they are not in use. There is absolutely no customer service with Sears. Even though most of my large and small appliances in the past have been Kenmmore, I will never buy anything from them again. Most of the people at church are aware of the atrocious service they have given.  I had to buy a clothes dryer for my parents this week and I DID NOT PURCHASE IT FROM SEARS.

  • MichaelOctober 7, 2009 at 5:29 pm

    I have a Frigidaire Gallery series that is on the recall. Frigidaire is shipping the part. This stove is 7 years old. Turned the burner on and Yup, like everyone else, it would not turn off. Tripped the breaker to keep it off. Waiting for the part to arrive. After reading all of the comments here, I think I will be trading this stove for a new one. Especially if the govt, cash for applicance[Show More]I have a Frigidaire Gallery series that is on the recall. Frigidaire is shipping the part. This stove is 7 years old. Turned the burner on and Yup, like everyone else, it would not turn off. Tripped the breaker to keep it off. Waiting for the part to arrive. After reading all of the comments here, I think I will be trading this stove for a new one. Especially if the govt, cash for applicances program gets off the ground.

  • indraOctober 7, 2009 at 2:36 pm

    Happened to us too. We're in Ontario Canada a month ago, the front right heating element wouldn't shut off. After jiggling with it a bit, it went off. Last night, it wouldn't turn off. It stayed on and warped a saucepan. We were around and saw the food burning. It occured to me that if this had happened when we were sleeping, the house would have caught fire. This is unacceptable. Consi[Show More]Happened to us too. We're in Ontario Canada a month ago, the front right heating element wouldn't shut off. After jiggling with it a bit, it went off. Last night, it wouldn't turn off. It stayed on and warped a saucepan. We were around and saw the food burning. It occured to me that if this had happened when we were sleeping, the house would have caught fire. This is unacceptable. Considering that we were willing to bear the extra costs of paying for a very expensive stove thinking we were going to use it for many years, the idea that the stove could have killed us that makes us very angry. I just arranged with frigidaire canada for someone to come fix it in two days, but now I'm thinking I'd rather get rid of it and buy a safer model --- one that won't burn my house down.

  • FrancesOctober 6, 2009 at 1:28 pm

    Unfortunately, I am the owner of a Kenmore oven Model# 91147089100. The broiler coils are coming on spontaneously at dangerously high temperatures. In addition, when I try to use my cooktop, the broiler coils also heat up. It is impossible to turn the oven off unless I go to the breaker box and shut it off. My calls to Sear have been very unsatisfactory in that they do not have my model number on [Show More]Unfortunately, I am the owner of a Kenmore oven Model# 91147089100. The broiler coils are coming on spontaneously at dangerously high temperatures. In addition, when I try to use my cooktop, the broiler coils also heat up. It is impossible to turn the oven off unless I go to the breaker box and shut it off. My calls to Sear have been very unsatisfactory in that they do not have my model number on their recall list. I have suggested that they put it on the recall list in light of the dangerous situations I have experienced. If I leave my house with the breaker box switch on, I probably will not have a house when I return.

  • RichOctober 2, 2009 at 8:24 am

    Oven just started to stay on even after it is turned off it is a 2002 Kenmore smooth top, not sure if Model # i will have to check. Would this be pasrt of the recall

  • LeslieSeptember 30, 2009 at 8:27 am

    I believe we do have a legitimate legal argument in the recall of these stoves. These stoves need to be removed from our homes and we require compensation - the so-called 'repair' refused on the grounds that it is mitigation of uncertain quality and duration and therefore, we either have a stove that needs to be trashed or a stove that remains a possible danger. This choice isn't satisfactory -[Show More]I believe we do have a legitimate legal argument in the recall of these stoves. These stoves need to be removed from our homes and we require compensation - the so-called 'repair' refused on the grounds that it is mitigation of uncertain quality and duration and therefore, we either have a stove that needs to be trashed or a stove that remains a possible danger. This choice isn't satisfactory - nor do I believe it to be legal. We have no formal information regarding the nature of the 'defect' and no formal information regarding the nature of the repair. We are TOLD that people will be sent into OUR homes to fiddle with OUR dangerous stoves and we are told nothing of why so and how so !!!??? No information is provided on the internet recall notice and we personally, have yet to receive any notification in writing regarding our stove. Actually, I believe we not only are required to be told, we are then also required to be asked - asked IF we accept the 'repair'. If this VERY DANGEROUS stove can't be shown to have a specific defective part (s) that can be refashioned in a way that eliminates the fault that is causing the dangerous malfunction, we are entitled to know that. It is my understanding that the cause of this stove behaving in such a way as to endanger so many people, is MOISTURE - moisture from any functions performed on the stove top and moisture escaping the oven vent - all of which is given egress to the electronic panels inside the stove via cracks, holes, gaps etc. How effective any moisture barrier or absorbent will be, and for how long, depends a great deal on amount and nature of the use of the stove. Moisture absorbents fail when they have reached saturation and that I believe, is what is intended be used to try and capture some of the moisture(a moisture pack). This was the information given to me at the 'general' 800 recall number, although efforts to date to get repair/defect specifics in writing have failed. Although I can't confirm the accuracy of it, one person on this website having reported their 'repair' to have taken place, said that tape was used to try to cover the cracks and gaps. Obviously there is a design flaw on this stove. The location of the electronics relative to openings that allow moisture to pass is obviously badly thought out. It simply is NOT AT ALL ACCEPTABLE to do a patch job on this stove - it is NOT AT ALL ACCEPTABLE that the so-called repair be forced on us when it is not at all clear to us that the stove CAN be repaired. When will enough moisture breach any barriers or saturate any absorbent, and once again corrode the electronics. WHEN????? When can I expect my stove to come on by itself? When I am not home or when I am sleeping - and what month, what year, what day, what hour? If left with these questions, I believe I am entitled to say NO - I don't believe this stove is repairable and with such dangerous consequences if that is so, we need authorities to intervene. We are entitled to hear publicly and/or in writing (in some fashion for which Frigidaire can be held accountable) the details of this defect and the details of the 'repair'. If they can truly repair these stoves that information should be easily forthcoming. The proceedings are being stalled with the lack of this vital information - we need it and are entitled to it so that WE might decide on the suitability (or not) of the repair. This is a SCARY defect - I've experienced it twice on my stove and I'll not chance it happening again.

  • HelenSeptember 28, 2009 at 3:29 am

    I have a kenmore stove, mod.c970-654021. It is not on the recall list, but I have the same problems. My oven wouldn't turn of until I switched of the breaker overnight.The right front bruner stays on high temperature all the time.I called sears,and was told to call frigidiare.I e-mailed them but didn't get a reply.I was also told by sears not to use the self clean for the oven, and that it might [Show More]I have a kenmore stove, mod.c970-654021. It is not on the recall list, but I have the same problems. My oven wouldn't turn of until I switched of the breaker overnight.The right front bruner stays on high temperature all the time.I called sears,and was told to call frigidiare.I e-mailed them but didn't get a reply.I was also told by sears not to use the self clean for the oven, and that it might cause a fire.

  • LeslieSeptember 27, 2009 at 8:03 am

    PLEASE! WE NEED TO QUESTION THE 'REPAIR' FOR THE RECALL OF FRIGIDAIRE AND KENMORE RANGES. We have a Frigidaire on the recall list and we were told (when we called one of the 800 numbers to ask the nature of the repair) that the offered 'repair' includes a new relay board and a moisture pack . Obviously it seems, moisture is the problem. Is no one asking EXACTLY why these stoves malfunction in the[Show More]PLEASE! WE NEED TO QUESTION THE 'REPAIR' FOR THE RECALL OF FRIGIDAIRE AND KENMORE RANGES. We have a Frigidaire on the recall list and we were told (when we called one of the 800 numbers to ask the nature of the repair) that the offered 'repair' includes a new relay board and a moisture pack . Obviously it seems, moisture is the problem. Is no one asking EXACTLY why these stoves malfunction in the very dangerous way described in the recall? Is no on asking EXACTLY how the problem is to be addressed? This, I believe is a vital question and one that we are entitled to have answered before we blindly accept that the 'repair' is in fact a satisfactory repair. If we are to receive a new relay board, does it differ in any significant way from the one we now have in our stoves, except that it is new and therefore, for the time being, absent the corrosion that can cause electronics to fail? It would be wise to start us all out with a new relay board as ours, that was replaced in 2005, failed once again several days ago and the stove now sits idle - but a moisture pack can only help against renewed corrosion for a limited time - beyond its saturation point is is ineffective. This limited time varies considerably based on amount and type of use of the stove. It is this uncertainty and the very dangerous nature of the defect in these stoves that concerns me a great deal. If we are to be subjected to a possible re-occurrence of this dangerous defect at some future indeterminate time, I wouldn't find that acceptable. We've all been told to call an 800 number to 'arrange a free repair' . A free repair for what? And how is the repair described, exactly? Can this stove actually be repaired or can it only be 'patched' in a chancy way? This stove is a very very dangerous mistake and we've a right to know the specifics of it so WE can decide if we have confidence in the 'repair'.

  • refikSeptember 24, 2009 at 5:54 pm

    I have same issue model 79096009601 with defective top heating elements, which turn on spontaneously some times fail to turn off or heat to different temperatures than is selected. It is not under recall but you can report the hazard problem to this web site to push for recall: https://www.cpsc.gov/cgibin/incident.aspx

  • ernestSeptember 23, 2009 at 10:02 pm

    I have a kenmore elite elect. range mod# 790.99012. the right front burner came on and stayed on until I turn the breaker off, i looke in the back of the unit and found that the surface unit control board was burnet (fryed) and that cause the unit to come on with the control knob off.

  • tomSeptember 23, 2009 at 6:07 pm

    have a listed kenmore elite smoothtop electric range on the recall list. reported on 8/28/09 to recall # provided. STILL WAITING ON REPAIRS. part (circuit board) received on 9/2/09. tech scheduled for 9/4/09 and tech called that day and to cancel appointment. tech didn't even reschedule appointment and took me til 9/14/09 for another appointment for them to do the same thing---CANCEL. rescheduled [Show More]have a listed kenmore elite smoothtop electric range on the recall list. reported on 8/28/09 to recall # provided. STILL WAITING ON REPAIRS. part (circuit board) received on 9/2/09. tech scheduled for 9/4/09 and tech called that day and to cancel appointment. tech didn't even reschedule appointment and took me til 9/14/09 for another appointment for them to do the same thing---CANCEL. rescheduled for 9/16/09 and tech arrives to put moisture seal tape in the backside stating that is the problem/recall and not the circuit board and takes the circuit board with him. well on 9/22 same problem occurs again and sears schedules me for 9/23 between 8 & 12 and here i still wait at 2pm. great customer service or at least a courtesy call for running late. will probably be another standup. called every number possible and no one can help except reschedule. way to stand behind your product---especially a fire hazard one. i think one month i quite excessive for a fire hazard recall with a family of 7 and a 96 year old grandmother with no stove/oven. HELP!!!

  • BrendaSeptember 23, 2009 at 3:22 pm

    My Frigidaire smoothtop range was recalled and the company that they conracted with to do the repairs said that I would need to make an appointment for an entire day, they couldn't be sure what time they would arrive. I explained that this would be a hardship for me but since no other arrangements could be made, I made the appointment and took a day off from work. When I called that morning for an[Show More]My Frigidaire smoothtop range was recalled and the company that they conracted with to do the repairs said that I would need to make an appointment for an entire day, they couldn't be sure what time they would arrive. I explained that this would be a hardship for me but since no other arrangements could be made, I made the appointment and took a day off from work. When I called that morning for an ETA they said it would be sometime that day but they didn't know when yet and suggested I call back later. When I called back they said my appointment, that had already been confirmed that morning, was for the following Monday. I told them it wasn't and it had already been conirmed that morning but to no avail. Ithink it might be best to throw it away since it's costing so much to get them to fix it and I'm not sure it would be safe if they did.I will never buy from Frigidaire or Sears again.

  • MichaelSeptember 19, 2009 at 1:23 am

    I have Kenmore model #C970562082 that started to have same problem where putting the knob to "2" makes the stove blazing hot like past MAX. Very very dangerous and not part of the recall models, like so many posts here. Surely it should be - who can we get involved to get these dangerous stoves recalled before an elderly person or child dies?!

  • JoannSeptember 18, 2009 at 4:03 pm

    i have a kenmore stove that is not on the recall list. The right front burner when turned down on low will continue to burn on high. I have burned lots of food and possibly would have started fires may times had I not been in my kitchen. There should be a recall on model #790-45791103 as it is definitely a fire hazard. I presently own many Sears appliances that were purchased within the past 7 yea[Show More]i have a kenmore stove that is not on the recall list. The right front burner when turned down on low will continue to burn on high. I have burned lots of food and possibly would have started fires may times had I not been in my kitchen. There should be a recall on model #790-45791103 as it is definitely a fire hazard. I presently own many Sears appliances that were purchased within the past 7 years but must say the quality is not there today. When I replace my appliances, it will not be a Kenmore product!

  • LindaSeptember 16, 2009 at 11:42 pm

    My kenmore stove oven was turning on. I would come home from work ,and my oven was on. It happen like 10 times. I call it in, they said we ever hear that before ,and did not one thing for me. I got rid of it ,do to the fact I want my house.and did,nt want a fire to break out.

  • JohnSeptember 16, 2009 at 4:00 pm

    My range was repaired a week ago.The repair man explained to me the problem with these units. If the oven vent that runs up next to the circuit boards that operate the burner switches is not sealed the moisture when using your oven is shorting out these boards causing the burner to turn on. This vent must be sealed all the way to the outlet I cannot tell you to do this yourself. CALL AN EXPERT. I[Show More]My range was repaired a week ago.The repair man explained to me the problem with these units. If the oven vent that runs up next to the circuit boards that operate the burner switches is not sealed the moisture when using your oven is shorting out these boards causing the burner to turn on. This vent must be sealed all the way to the outlet I cannot tell you to do this yourself. CALL AN EXPERT. In short the inside top of your range is not sealed from vent moisture. Hope this helps befiore I read about another house fire.

  • SherrySeptember 15, 2009 at 6:36 pm

    I have a frigidaire model not on the recall list. Lt. front burner turns on high and will not turn off. I have 4 kids. This is ridiculous.

  • DarrylSeptember 9, 2009 at 11:34 pm

    I have the same problem on a stove not covered! Right front burner comes on HIGH all by itself and breaker has to be tripped to shut it off!

  • AnnaSeptember 3, 2009 at 11:33 pm

    We had a house fire 3 weeks ago and knew that the problem was the burner on the stove. I was accused of leaving the stove on but now we come to realize that this was not the case. The recall for the stove came out after our house fire. We are thankfull that no one was home at the time and nobody was injured but our house sustained approx $50K in damages.... At the time of the fire we had no id[Show More]We had a house fire 3 weeks ago and knew that the problem was the burner on the stove. I was accused of leaving the stove on but now we come to realize that this was not the case. The recall for the stove came out after our house fire. We are thankfull that no one was home at the time and nobody was injured but our house sustained approx $50K in damages.... At the time of the fire we had no idea that these stoves were such a fire hazzard... Now my question will be will Sears foot the bill for the damages to our house..... I am thankfull that my daughter and our dogs were with me so that the out come could have been alot worse or it could have came on during the night when we were all sleeping... Materials can be replaced but people can not... So why did Sears wait so long in alerting the public if this problem has been going on since 2001... This is poor judgement on Sears part!

  • SusanSeptember 2, 2009 at 10:40 pm

    Our Kenmore is not on the recall list, but should be. Our oven spontaneously turned on, kept getting hotter and hotter until it was glowing and wouldn't turn off until we turned off the breaker. Sounds very similar. Watch for Kenmore Ultra Bake with serial numbers starting RK

  • JohnSeptember 2, 2009 at 1:46 pm

    I have one of the stove s on recall. They are sending a tech. to fix the problem. I am also getting free filters for the fridge. These total about 100.00 This at least some compensation If you have there fridge ask for these.

  • TomSeptember 1, 2009 at 2:31 pm

    I have a Kenmore Range model #790.95420300 that is doing the same thing. It is not on the recall list it turned on three times last night after it was turned off. The only way to turn it off is to turn the control on and off a few times and hope it stays off. The only way Sears will do anything about it is to charge for a service call. I called the national customer service and got the runaround w[Show More]I have a Kenmore Range model #790.95420300 that is doing the same thing. It is not on the recall list it turned on three times last night after it was turned off. The only way to turn it off is to turn the control on and off a few times and hope it stays off. The only way Sears will do anything about it is to charge for a service call. I called the national customer service and got the runaround when I asked for a supervisor I was told that the supervisor could not help me. I them that the call was being recorded and I was told that I could not record them. She told me she was going to disconnect the call and hung up on me.

  • BeckyAugust 29, 2009 at 8:24 pm

    This has happned with my Kenmore. The oven would not shut off and we had to turn off the breakr in the basement to get it to turn off. We called Sears and scheduled an appointment with a no show. When we called about the no-show, they said we never had an appointment and could not send anyone for several days. We then called a vendor who serviced the Kenmore and paid close to $200 to get it r[Show More]This has happned with my Kenmore. The oven would not shut off and we had to turn off the breakr in the basement to get it to turn off. We called Sears and scheduled an appointment with a no show. When we called about the no-show, they said we never had an appointment and could not send anyone for several days. We then called a vendor who serviced the Kenmore and paid close to $200 to get it repaired and also had to pay for the cardboard insert for the controls aroudn $45.00 so we could see to operate the stove.

  • LianneAugust 29, 2009 at 5:31 pm

    the model number of my stove is 79095372801. purchased 3 months ago. One of the burners goes on by itself. does not get red hot just warm and does not shut off unless I shut off the breaker. the repair man came and told me it has to be a bad switch. that is all it can be.. I post this because this model is not listed and definately has the same fire hazzard.

  • PHYLLISAugust 28, 2009 at 7:50 pm

    MY STOVE IS ON EVEN AFTER YOU TURN OFF. IT'S ON AGAIN MUST BE CAREFUL AT ALL TIMES WHEN USING THIS STOVE FIRE HAZZARD!

  • DoloresAugust 28, 2009 at 4:05 pm

    I am one of 126 consumers that had this exact problem 2 times...yes 2 times: 10-8-07 and 3-24-08. When it happened the second time, I even asked the repair person if others had been having a problem. Of course, his remark was an infactic "NO". Had I had a grandchild here visiting, it could have been disasterous. Or, had I been in another part of the house when this burner was BLAZNG, I may hav[Show More]I am one of 126 consumers that had this exact problem 2 times...yes 2 times: 10-8-07 and 3-24-08. When it happened the second time, I even asked the repair person if others had been having a problem. Of course, his remark was an infactic "NO". Had I had a grandchild here visiting, it could have been disasterous. Or, had I been in another part of the house when this burner was BLAZNG, I may have been just a deceased statistic today. It was the same burner each time it was repaired. Red flags should have been all over this one, for sure! I have been paying for an "Extended Service Contract" for years. Will I be reimbursed for this? Sure, when the repairman came it was covered because of the Extended Service Contract, but now all these people that will be part of the recall will have to pay "nothing" to have this serious problem taken care of. Now, I ask you......does that seem fair????? All of us that have this contract, should be reimbursed for the money out of our pockets every year.

  • SusanAugust 28, 2009 at 3:40 pm

    This has happened to us with our Kenmore. We had it where the oven would shut off either. We had to turn off the breaker in our basement to get it to turn off.

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