Kia Soul Recall Issued Due to Steering Failure Risk

More than 250,000 Kia Soul vehicles from the 2014 through 2016 model years are being recalled after the manufacturer received reports that suggest the vehicles could experience loss of steering control, increasing the risk of auto accidents and injuries for drivers and passengers. 

The Kia Soul recall was announced by the manufacturer and the U.S. National Highway Traffic Safety Administration (NHTSA) on November 6, after several warranty claims indicated that the steering pinion gear connecting the steering gear assembly may not have been reinforced with a strong enough adhesive during the manufacturing process, potentially leading to separation and steering failure.

To date, Kia is aware of at least five general warranty claims involving a loss of steering from gear separations.

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During their investigation, Kia Motors engineers discovered that the adhesive applied to the pinion plug may have insufficient strength allowing the pinion gears to separate. In the event that the separation occurs, drivers should hear a loud “popping” noise followed by loss of steering, the company warned.

Kia indicates on its website that if any customers with recalled vehicles experience a loss of steering on the roadway, they should contact Kia Roadside Assistance directly at 800-333-4542 to request a tow to the nearest Kia dealer for inspection.

The recall includes 256,459 model year 2014 through 2016 Kia Soul and Soul EV compact SUV’s that were manufactured by Kia Motors of America from January 18, 2014 to September 30, 2015. All of the general warranty claims have been reported in the United States and no other countries have reported similar claims.

Kia officials say the recall will begin on December 22, after registered owners are notified that their vehicle is affected. Customers will be asked to schedule free repairs at their local dealers, who will be instructed to replace the pinion plug and install a new bolt for additional reinforcement, the manufacturer states. Customers with further questions may contact Kia Customer Service at 1-800-333-4542 and reference the recall number SC125.


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