Mercedes C-Class Recall Issued Due to Steering Problems

More than 10,000 Mercedes-Benz C-Class vehicles from the 2015 model year are being recalled, following reports of steering problems that may increase the risk of an auto accident. 

A steering coupling interlock mechanism on the vehicles may become unlocked. This could cause the sliding shaft, which is part of the steering column, to potentially become disengaged from the steering coupling socket. As a result drivers may experience loss of steering capability, perceptible noises, or steering backlash.

The Mercedes-Benz C-Class recall includes 509 models, C300 4Matic models and C400 4Matic models that were manufactured between March 28, 2014 and September 18, 2014.

Mercedes-Benz is advising customers that vibrations, steering thrust, or load feedback from the road surface may cause the mechanism to disengage. While the auto maker is not aware of any injuries or accidents attributed to the defect, this could pose a serious risk if drivers lose the ability to control their vehicle while it is in motion.

Information about the Mercedes C-Class steering problems first surfaced in August, after a report from outside of the U.S. indicated that a customer experienced loss of steering and general steering complications.

During the investigation of the issue, Mercedes received a similar report from another consumer outside of the U.S. indicating the same steering issues occurred.

Following a review of both incidents, Mercedes engineers concluded that the incidents were caused by individuals in the manufacturing plants who did not properly lock the steering coupling interlock mechanism.

The analysis revealed the two vehicles were assembled at two separate manufacturing plants and the automaker has since implemented new check points when assembling the steering column in all plants as well as additional training to all staff members.

The manufacturer has notified owners and dealers of the issue through certified mail. Customers have been instructed to schedule an inspection at a certified dealer to verify that the steering coupling interlock mechanism is in the locked position free of charge. Customers with questions or concerns may contact MBUSA customer service at 1-800-367-6372 and reference the recall number 2014090008.