Unilever Suave Shampoo Class Action Lawsuit Filed Over Formaldehyde Problems

A class action lawsuit have been filed over Unilever Suave shampoos and conditions, alleging the manufacturer falsely advertised its professional hair products as safe, while concealing information that Suave shampoos and conditions may contain formaldehyde, which is a known human carcinogen.

The complaint (PDF) was filed by Deanna Lewakowski in the U.S. District Court for the Northern District of Illinois on June 18, seeking class action status to pursue damages on behalf of all consumers nationwide who purchased variations of Suave Professionals Shampoo and Conditioners, based on misleading and false benefits purportedly offered by the products, and without warning of being exposed to cancer causing ingredients.

The lawsuit involves Suave Professionals Shampoo and/or Conditioner products which contain the ingredient DMDM hydantoin.

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Lewakowski claims Unilever advertises its Suave products nationwide with false and misleading marketing and labeling claims ,indicating the products provide smoothing, repairing, or restoring benefits, and hails them as a superior product for preventing hair loss, compared to alternatives.

The plaintiff alleges Suave professional hair products are marketed as working “just as well as premium brands,” and asks consumers to “trust [they]’ve got the good stuff.”, when in fact, customers are unknowingly being exposed to DMDM hydantoin ingredients, which may cause consumers to suffer hair loss, allergic reactions, or skin and scalp irritation.

While formaldehyde-releasers are common in shampoo and conditioner to prevent microbes from growing in water-based products, the lawsuit claims there are safer alternatives than DMDM hydantoin. DMDM hydantoin is an antimicrobial formaldehyde known to cause reactions including itchiness, red rashes on the skin brittle hair, loss of hair and even dermatitis.

Lewakowski’s lawsuit indicates that within two months of using the Suave products, her hair became dry, brittle and began breaking easily. Plaintiff also claims she suffered scalp irritation, yet when she stopped using the Suave products, the symptoms slowly dissipated.

The Suave shampoo and Conditioner class action lawsuit alleges Unilever knew, or should have known, DMDM hydantoin would cause thousands of consumers to experience hair loss and/or scalp irritation, yet concealed the information while marketing their “Professionals” line of products as superior.

The lawsuit further cites the United States National Toxicology Program and the International Agency for Research on Cancer have both recognized DMDM hydantoin as a known human carcinogen, yet the chemical has been used in Unilever products, including the Suave Products, for more than a decade.

Lewakowski presents claims of Illinois Consumer Fraud and Deceptive Business Practices Act, state consumer fraud acts, fraud, and unjust enrichment.

The lawsuit seeks to represent a nationwide class of individuals who purchased one of the Suave Professional products and has either suffered, or will suffer economic losses in repairing and restoring damage caused by the products. The lawsuit also seeks punitive damages against Unilever for its alleged malice, motive and reckless disregard for consumer safety.

In 2014, Unilever agreed to pay $10.2 million to settle a Suave class action lawsuit filed by consumers over hair loss from its formaldehyde-containing Suave Keratin Infusion treatments. The lawsuit claimed the manufacturer engaged in deceptive advertising by claiming the Keratin Infusion hair product was formaldehyde free, even though it contained a chemical which released formaldehyde when used.

49 Comments

  • RachaelSeptember 8, 2022 at 3:46 pm

    I have had hair loss for a few years and I am just realizing now that it's because of my shampoo. I have used the suave professionals 2 in 1 through the summer and the same of shampoo and conditioner for as long as I can remember. I never thought to look at the ingredients. This is all because of the product I truly believed was safe for me to use.

  • AngelaAugust 30, 2022 at 9:35 am

    I have been using suave for sometime now because of the price point. I’ve been losing a lot of hair and have bald patches underneath, my head is itching to the point I have scabs. My scalp is also burning from when I sweat. I had no idea about this lawsuit until I started researching the ingredients , because I know whatever is wrong with my scalp is from this shampoo and conditioner. I have a who[Show More]I have been using suave for sometime now because of the price point. I’ve been losing a lot of hair and have bald patches underneath, my head is itching to the point I have scabs. My scalp is also burning from when I sweat. I had no idea about this lawsuit until I started researching the ingredients , because I know whatever is wrong with my scalp is from this shampoo and conditioner. I have a whole shelf of this poison.

  • KathleenAugust 26, 2022 at 1:42 pm

    I have been using Suave Professionals 2 in 1 shampoo for several years. My hair began to become coarse and frizzy. I contributed it to becoming older, not thinking that it could be from the shampoo itself. My hair is normally long, straight, and thick, with my ponytail being the size of my thumb and forefinger placed together. I have always been complimented on my hair, and have considered it to b[Show More]I have been using Suave Professionals 2 in 1 shampoo for several years. My hair began to become coarse and frizzy. I contributed it to becoming older, not thinking that it could be from the shampoo itself. My hair is normally long, straight, and thick, with my ponytail being the size of my thumb and forefinger placed together. I have always been complimented on my hair, and have considered it to be my best feature. Recently my hair has been falling out, some with breakage, but most from the scalp. I would estimate that I have lost approximately 1/3 of my hair. My ponytail is now only as big around as my thumb, and my scalp has become visible. I have been to several physicians, and have had lab work drawn to see if they could find contributing cause. Nothing has come up abnormal. I don't consider myself a vain person, but I find myself very self conscious about it. I'm afraid to do much to my hair by way of curling or braiding, as I'm afraid to aggravate the situation; I find that I feel more comfortable wearing a hat. It never dawned on me until today that my Suave shampoo could be causing the change in texture and loss of hair. I only found out about the problems others were having because I recently went to buy another bottle at the store. I thought the store was out and started looking at other stores and couldn't find any. I went online to maybe order some and found this article about the discontinuation of the product. I am so disappointed, and still don't know what to do!

  • MelanieAugust 12, 2022 at 6:43 pm

    I have used Suave Shampoo for years, as the priceline has been affordable. My hair looks ok, but I have suffered from burning on my scalp, particularly with perspiration. It never occured to me that the problem was the shampoo, as Suave rinses well. I wash my hair daily, so the frequent washing actually increased my exposure to the carcinogens now identified in the product.

  • LesleyJuly 30, 2022 at 11:15 am

    Hair loss I've used Suave Rosemary and mint shampoo for at least 10 years. My latest purchase was a couple of months ago and the Suave had a new style bottle. That's when I started to lose hair. I figure I have lost over 1/2 of my hair. Big handfuls when I shampoo and so much more when I comb it after shampoo. FYI, I only comb my hair out after I shampoo. Other than that during the day it is [Show More]Hair loss I've used Suave Rosemary and mint shampoo for at least 10 years. My latest purchase was a couple of months ago and the Suave had a new style bottle. That's when I started to lose hair. I figure I have lost over 1/2 of my hair. Big handfuls when I shampoo and so much more when I comb it after shampoo. FYI, I only comb my hair out after I shampoo. Other than that during the day it is in a braid. I have hair all over the house and clinging to my back. I have ALWAYS had healthy, THICK hair. I have such great hair I donated it about once every 3 years. One time 17", next was 13" and the third 15". Even after those donations my hair was mid-back long. When cut off the "hair pony tail" was at least 2 in diameter. Now my scalp itches and there is a crusty spot at the top of my head. I've gone to my doctor and there is nothing in my blood work nor thyroid that indicates I should be losing my hair. This is horrifying. Trust no one!

  • FernandoJuly 12, 2022 at 7:55 pm

    Used Suave Men Shampoo Daily Clean Ocean Charge, I didn't why my hair was so brittle , dry, scalp inflamed , irritated, clumps of hair falling out in the shower, pillow case , all over ...This product damaged my hair permanently this company need to be held accountable

  • DebraJune 4, 2022 at 9:10 pm

    Painful bumps and blisters. Terrible headaches.

  • JeannieMay 28, 2022 at 9:26 am

    I changed my shampoo to Suave wth Rosemary & mint & my hair started falling out..& my scalp itched soo bad..my hair just fell down my arms..covered my shirt..all day long..at night my hair covered the drain..I'd get a washcloth & pick it up & it was a handful of my hair..I was soo stressed from it & I also noticed my hair stopped growing..I cried sometimes..I tried to think it was my age or meno[Show More]I changed my shampoo to Suave wth Rosemary & mint & my hair started falling out..& my scalp itched soo bad..my hair just fell down my arms..covered my shirt..all day long..at night my hair covered the drain..I'd get a washcloth & pick it up & it was a handful of my hair..I was soo stressed from it & I also noticed my hair stopped growing..I cried sometimes..I tried to think it was my age or menopause..but after I changed to Herbal Essence..it seems a lot better..but now its left the front of my head..my hair is soo thin & u can see bald spots& my scalp is still irritated...So sad!

  • DebbieMay 22, 2022 at 6:04 am

    I have scale irritation rash bleeding from itch using Suave Professionals Moroccan Oil Infusion Shampooand conditioner love it but it really has my scalp so damaged as of right now it's bad

  • CrystalMay 20, 2022 at 2:45 am

    I didn't know the stuff was on my bra and I developed a bad reaction. It cause a serious rash. Almost a burn. I even have a picture

  • TracyApril 27, 2022 at 8:10 pm

    I have used Suave Professionals Almond and Shea Butter for several years. I had no idea until a conversation with a coworker recently who told me that her and her daughter had experienced hair loss when they started using Suave Professionals shampoo and conditioner. I have tried several different things to stop the hair loss. Never did I imagine it was caused by the shampoo and conditioner.

  • RebeccaApril 20, 2022 at 9:58 am

    - [ ] I have been using Suave Professionals Keratin Infusion for years now. I suffer from hair loss, frizzy & wiry hair, and seborrheic dermatitis. My hair was always very thick, soft and manageable before. As a woman, it used to be my favorite physical feature of mine. I was always receiving compliments- even from hair dressers. Now, I wear a hat every time I go out in public. I no longer feel at[Show More]- [ ] I have been using Suave Professionals Keratin Infusion for years now. I suffer from hair loss, frizzy & wiry hair, and seborrheic dermatitis. My hair was always very thick, soft and manageable before. As a woman, it used to be my favorite physical feature of mine. I was always receiving compliments- even from hair dressers. Now, I wear a hat every time I go out in public. I no longer feel attractive. These issues started years ago, around the time I switched to Suave. I’ve been to dermatologists, that have been unable to help me. I stuck with Suave because I believed it was helping to tame my increasingly thinning, unruly hair. It turns out it was most likely the cause, if not making it worse. Im very upset that a company I trusted has deceived me like this.

  • CraigApril 10, 2022 at 11:20 am

    I have been using suave shampoo for a couple of years and had to stop being I realized it is causing me problems such as dry scalp the top of my head was almost completely numb and wouldn't move horrible dandruff my ears kept filling up with wax or whatever it was everyday constantly blowing my nose skin on my face peeling feeling a pulse start beating in my head and when I read about problems oth[Show More]I have been using suave shampoo for a couple of years and had to stop being I realized it is causing me problems such as dry scalp the top of my head was almost completely numb and wouldn't move horrible dandruff my ears kept filling up with wax or whatever it was everyday constantly blowing my nose skin on my face peeling feeling a pulse start beating in my head and when I read about problems other people had with with suave I stopped using it and about two weeks later everything is much better except hair loss I think it's caused

  • ShawnApril 9, 2022 at 3:30 pm

    Suave shampoo made me go bald the don't sale that kind anymore been using it for a long time do I have a case

  • KarlaApril 8, 2022 at 10:57 pm

    I used suave shampoo for many years and prior to using it, I had long pretty thick growing hair. Not anymore, my cells are damaged beyond repair and I still suffer from permanent scalp damage and irritation with lots of hair thinning and stunt growth.

  • DebraApril 8, 2022 at 5:06 pm

    My children and I have used Suave products for 20 years and never put the connection together. I feel foolish, I still have bottles of the stuff in my home. I had no idea that something that says it's safe is anything but. My ex husband has bald spots on his head and I've had excessive itching and dry hair breaking off. My son has had allergies terrible and was tested for all possible reasons fro[Show More]My children and I have used Suave products for 20 years and never put the connection together. I feel foolish, I still have bottles of the stuff in my home. I had no idea that something that says it's safe is anything but. My ex husband has bald spots on his head and I've had excessive itching and dry hair breaking off. My son has had allergies terrible and was tested for all possible reasons from dogs, cats and everything under the sun but they found we weren't allergic to any of them. I'd like to added to this list please.

  • DorrineMarch 28, 2022 at 11:29 am

    I started using Suave again after years of not using it. And my hair is falling out as we speak. Good thing I googled about this before heading to a doctor tomorrow. I thought it was me. This is very upsetting to know this is being sold in stores and they are having no responsibility on this product.

  • ChristopherMarch 11, 2022 at 8:48 pm

    I used the suave three-in-one shampoo and I broke out in a skin rash and skin allergy that literally made my throat close and i almost died and I had to be on antihistamines for more than a week. I'm still suffering from it even now. My mom gave me the shampoo as a present not knowing the dangers that ensued.

  • ChrisFebruary 19, 2022 at 11:38 pm

    I went through months of torture before I finally figured out that I wasn't going crazy. I was using this shampoo. It turns out this shampoo was causing major allergic reactions to my skin which felt like tiny bugs crawling on and landing on my skin and eyelids. It was driving my insane for months. I went through mold removal, doctor's visits, insect trapping/removal all trying to figure out w[Show More]I went through months of torture before I finally figured out that I wasn't going crazy. I was using this shampoo. It turns out this shampoo was causing major allergic reactions to my skin which felt like tiny bugs crawling on and landing on my skin and eyelids. It was driving my insane for months. I went through mold removal, doctor's visits, insect trapping/removal all trying to figure out what was causing this sensation on my skin. Finally after seeing a dermatologist who mentioned to check my soap I realized I started using this Suave shampoo not long before I started having these symptoms. I did a search and found this lawsuit about the shampoo I was using and sure enough..once I quit using it the skin sensations stopped and haven't returned. This is infuriating.

  • DallasFebruary 15, 2022 at 11:15 pm

    This is crazy I've only used it a few times and I have had LITERAL bundles fall out in the shower and out of the shower I'm so upset because I've been trying to find something healthy to make my hair better now I barley have a ponytail 🥺

  • LFebruary 12, 2022 at 1:44 pm

    I am relieved to finally know what is wrong with my hair, I have been spending time and money on this issue not know it was something that was sold to be safe for my hair and skin. I am upset at this.

  • MelanieFebruary 10, 2022 at 12:08 pm

    I began using suave professionals after the shampoo I had used for years was discontinued. My first Suave purchase was the shampoo for color treated hair with Keratin in it. After using my scalp was on fire and I broke out in hives on my head, neck and down my back. My face also swelled so I discontinued after two uses, when I made the connection. I then purchased the Suave Tea Tree Oil and He[Show More]I began using suave professionals after the shampoo I had used for years was discontinued. My first Suave purchase was the shampoo for color treated hair with Keratin in it. After using my scalp was on fire and I broke out in hives on my head, neck and down my back. My face also swelled so I discontinued after two uses, when I made the connection. I then purchased the Suave Tea Tree Oil and Hemp Oil shampoo since both of these ingredients are super healthy. I used this shampoo for months, (only have 1/4 of bottle left). I noticed my hair was falling out more than usual, it would get extremely oily overnight and I started getting small sores on my scalp but didn’t make a connection. My hairdresser was the first to ask if I had done something to my hair, used anything different. I see her monthly so she was puzzled and said my hair had thinned a little. I had bought another Suave shampoo, the Rosemary and Mint bottle. So I switched to it. Used it for a couple of weeks. Noticed each night my scalp was itchy and would burn later in the night while I was asleep. Each night of using this product the problems worsened, the small sores increased and the hair coming out had increased. My husband walked by me while I was sitting down and said something about being able to see my scalp and then another day my son said something about me going bald on top. That’s when I put it together that something was terribly wrong. I quit using all Suave products immediately. I have/had long thick wavy hair but never look at the top so I did. Sure enough you can see my scalp plainly. The top of my head is now balding. I have never had anything but thick luscious hair all my life. I guess this has happened gradually and I just didn’t make the connection until it was too late. I researched the products online and that’s when I discovered I’m not the only one with this issue and to find out this is permanent has left me extremely concerned and devastated. Not sure why any company would allow ingredients in their product that could potentially hurt people let alone market it as healthy ingredients for people who are into herbal/healthy products. I still have the products in my possession. I have started using an old shampoo (Prell) now. I no longer have any issues. Thank goodness the burning has stopped and I only hope my hair will regrow. I’m not sure how to file paperwork into a class action lawsuit but I definitely want to be a part of it. This is so wrong and so many levels.

  • AliceFebruary 6, 2022 at 1:59 pm

    I began using suave professionals a good while back and my hair fell out over the period of time I was using it. I did not make the connection until a third of my hair was missing. It was huge loss of hair as I had very thick (lots of strands of hair). It came out in handfuls in the shower and I thought I had a medical condition. After I began to suspect the shampoo and conditioner I stopped using[Show More]I began using suave professionals a good while back and my hair fell out over the period of time I was using it. I did not make the connection until a third of my hair was missing. It was huge loss of hair as I had very thick (lots of strands of hair). It came out in handfuls in the shower and I thought I had a medical condition. After I began to suspect the shampoo and conditioner I stopped using and gradually my hair stopped coming out. My hair did not grow back and now is thin compared to my very thick head of hair. I tried to leave a review at the store where I bought it but they wouldn't allow my review on their website. I do have the bottles of shampoo and conditioner here and I bought it online so there should be some sort of receipt I could access. I am very self-conscious of my thin hair. I feel sure it was the product. It began with using it and stop when I stopped using it. My hair though has never grown back in.

  • MiaJanuary 29, 2022 at 11:35 am

    The dangers and damage that suave shampoo causes is permanent, I quit using it a while ago and I still have a bright red, burning itching scalp and hair is still falling out in clumps, I called suave and they really could care less!

  • LandonJanuary 16, 2022 at 1:46 pm

    I've been using suave shampoo for around 5 years and never heard or realized any of these problems, until I used a different brand for 6 months, then I went back to suave and in the first week I started noticing my rash coming back. 5 years ago I started getting bad skin lesions on my scalp and back, so I started looking into suave shampoo and found other people having skin issues as well. I'm nev[Show More]I've been using suave shampoo for around 5 years and never heard or realized any of these problems, until I used a different brand for 6 months, then I went back to suave and in the first week I started noticing my rash coming back. 5 years ago I started getting bad skin lesions on my scalp and back, so I started looking into suave shampoo and found other people having skin issues as well. I'm never using suave again

  • AudreyJanuary 15, 2022 at 7:50 pm

    I have been using suave the last few months the green bottles. My hair is now falling out as well.. I am freaking out. I stopped using it now. I hope my hair stops falling out. I have bald spots and in the back my hair is falling out a lot. I had thick hair and now it is so thin.. :( I can not believe this is even on the shelves..I am in tears every day..

  • AshleyJanuary 13, 2022 at 9:27 pm

    Like everyone had commented, I as well lost hair with the suave keratin shampoo & conditioner. After doing some reading, supposedly the ingredients had changed and no longer would cause hair lost. However purchased December 2021, used 3 times only, and had scalp irritation, and hair fell out way too easy! If you’ve ever had postpartum hair lost and know that feeling of sensitive yet painful scalp[Show More]Like everyone had commented, I as well lost hair with the suave keratin shampoo & conditioner. After doing some reading, supposedly the ingredients had changed and no longer would cause hair lost. However purchased December 2021, used 3 times only, and had scalp irritation, and hair fell out way too easy! If you’ve ever had postpartum hair lost and know that feeling of sensitive yet painful scalp then it’s the exact same feeling!

  • VJanuary 12, 2022 at 2:13 am

    Ive used Suave for about 10 years on and off. Everytime i use it i have either a rash on my back and more recently my face swells up as well.

  • SylviaJanuary 1, 2022 at 1:36 am

    I used Suave a few days ago for the first time and my hair fell out in my hands..I lost a good hand full of wet hair..I was shocked..I had always taken care of my hair and it was down past my waist..I now have bald spots to cover..I have pictures of Thanksgiving day and also pictures of my hair after it fell out..I have never colored my hair either.

  • TysonDecember 28, 2021 at 1:43 pm

    I used Suave shampoo one time and my hair dissolved in my hands as I lathered it in. Won't be making that mistake again!

  • WilliamDecember 22, 2021 at 6:18 pm

    I had a bottle of suave ..burn a hole in the bottle sitting on a shelve leak onto my arm..while showeing ...leaving a chemical burn on my left arm...sending me to the hospital.....

  • KathleenDecember 18, 2021 at 3:16 pm

    I have been using Suave Professional Moroccan Infusion almost exclusively for years now. I have noticed a lot more hair in my drain every day, as well as hair everywhere I go, in the kitchen on my stovetop, on my clothes, etc. I assumed it was just part of getting old, but my scalp itches constantly also. Thankfully I have not noticed bald spots, yet. Thank you for bringing this to my attentio[Show More]I have been using Suave Professional Moroccan Infusion almost exclusively for years now. I have noticed a lot more hair in my drain every day, as well as hair everywhere I go, in the kitchen on my stovetop, on my clothes, etc. I assumed it was just part of getting old, but my scalp itches constantly also. Thankfully I have not noticed bald spots, yet. Thank you for bringing this to my attention, but now I don't know what reasonably priced shampoo and conditioner to buy. Arghhh! :-(

  • JulieDecember 17, 2021 at 7:33 pm

    I started using Suave shampoo and conditioner about 3 months back and now I suffer from severe alopecia. I’m glad I googled it up. I have to throw out the rest of the shampoo. I hope something come as out of this lawsuit. How can they do this? Walmart is still stocking it on their shelves.

  • gemaNovember 29, 2021 at 2:03 pm

    I started to us it about 2/3 months and I have lost so much so hair that I have bold spot, I also notice my scalp is red and Irritated. I need to know if it’s going to grown back?

  • KimNovember 26, 2021 at 2:54 am

    I can’t believe this is my 1st time hearing of this. I just started using suave naturals Shea butter and almond shampoo and conditioner 2 months ago and my hair is falling out by the handful several times a day my hair has always been extremely thick. It’s healthy no chemical or color treatment for I’ve 2 years now rarely use heat or styling products. And it’s thinned so much in the last 2 weeks t[Show More]I can’t believe this is my 1st time hearing of this. I just started using suave naturals Shea butter and almond shampoo and conditioner 2 months ago and my hair is falling out by the handful several times a day my hair has always been extremely thick. It’s healthy no chemical or color treatment for I’ve 2 years now rarely use heat or styling products. And it’s thinned so much in the last 2 weeks that people are beginning to notice and my scalp hurts, burns my face my ears all burn. Irritated and red. I’m so upset!!!

  • ArmaniNovember 17, 2021 at 6:23 pm

    I’ve used the shampoo twice and my scalp burns like crazy and major shedding my pillow is full of hair. It’s more than daily shedding. It has thinned my super thick hair out. And I some got on face while rinsing it and that burns and is now dry and super irritated. I can’t touch my face or scalp without pain.

  • PatOctober 11, 2021 at 4:31 am

    My hairdresser washed my hair with Suave Instead of her usual shampoo yesterday. By morning my scalp was burning and it hurts to touch my hair. My forward and side of my face Have red whelps that are very sore. Thought the shampoo had ingredients that might have caused this. She read ingredients to me over the phone but neither of us recognized any of the words. I decided to Google for informatio[Show More]My hairdresser washed my hair with Suave Instead of her usual shampoo yesterday. By morning my scalp was burning and it hurts to touch my hair. My forward and side of my face Have red whelps that are very sore. Thought the shampoo had ingredients that might have caused this. She read ingredients to me over the phone but neither of us recognized any of the words. I decided to Google for information and found problems and law suits and people loosing their hair. I very concerned and upset.

  • DerrickOctober 6, 2021 at 10:43 am

    I've been using suave shampoo for 3 months now and I'm losing hair like crazy. I also have long hair and since I've been using suave shampoo my hair is now thin with 5 to 6 bold spots

  • JoyOctober 4, 2021 at 9:57 pm

    I have used Suave shampoo and conditioner for years. I have long hair, and have lost so much hair! I am so angry over this! I will be looking into this law suit. How long will it take to heal from this?

  • SamanthaOctober 1, 2021 at 1:55 am

    I have been using Suave for the last 6 months. I noticed my hair coming out in huge clumps over the last 2-3 months. Today I went to my hairdresser who immediately asked me what I’ve done differently because my hair is soooo much thinner and was falling out when she was brushing it. I told her I didn’t think I had done anything different but I did tell her I had noticed my hair falling out wheneve[Show More]I have been using Suave for the last 6 months. I noticed my hair coming out in huge clumps over the last 2-3 months. Today I went to my hairdresser who immediately asked me what I’ve done differently because my hair is soooo much thinner and was falling out when she was brushing it. I told her I didn’t think I had done anything different but I did tell her I had noticed my hair falling out whenever I wash it and brush it. She was concerned and told me to please schedule an appointment with my dr. After leaving the salon I called my dr and made an appointment. I discussed with my BF who asked me if I thought maybe it could be the hair products I use. So I decided to google suave shampoo and conditioner and hair loss and this article came up. I’m devastated over the massive amount of hair I’ve lost. I highly doubt it’s a medical issue because I feel great. No other issues except this hair loss. I’m going to proceed with talking to my dr and getting blood work done just in case. But I’m 99.99 percent sure it’s the Suave.

  • MiaSeptember 25, 2021 at 10:36 am

    I used Suave shampoo and conditioner daily for over 5 years, my scalp is destroyed now, you can see the one where it's burned from the formaldehyde, it's super red and extremely itchy, my hair is still falling out and I quit using all products with formaldehyde from Suave over a year ago, my scalp is now permanently damaged by Suave products.

  • TinaSeptember 5, 2021 at 1:19 pm

    I bought this conditioner and with the 1st use I had tremendous hair loss.i used the product a few more time and each time I had gobs of hair in my tub strainer.I switched to a different conditioner and I did not have not any issues.I decided to use the suave keratin conditioner again and I had tremendous hair fall out.I wish I would have seen this review earlier since I just used the condition[Show More]I bought this conditioner and with the 1st use I had tremendous hair loss.i used the product a few more time and each time I had gobs of hair in my tub strainer.I switched to a different conditioner and I did not have not any issues.I decided to use the suave keratin conditioner again and I had tremendous hair fall out.I wish I would have seen this review earlier since I just used the conditioner 3 days ago.I have so many new hairs that stick out because of the breakage.

  • GillianAugust 28, 2021 at 8:08 am

    My 10 year old daughter started using this shampoo at the first part of June. She used it at her grandmothers house and loved it. Within two weeks she had a bald spot on the top of her head. We have been to a dermatologist twice and had her thyroid checked. What started out as a quarter size bald spot has turned into a spot larger than a silver dollar. Completely void of hair. I have taken [Show More]My 10 year old daughter started using this shampoo at the first part of June. She used it at her grandmothers house and loved it. Within two weeks she had a bald spot on the top of her head. We have been to a dermatologist twice and had her thyroid checked. What started out as a quarter size bald spot has turned into a spot larger than a silver dollar. Completely void of hair. I have taken photos as her symptoms have progressed. Initially, there was only breakage to the hair but that changed rather quickly, the spot became a smooth bald spot and growing in diameter each week. She is being treated with a strong topical steroid ointment, applied twice a day and there hasn’t been any success in growing the hair back. She returns to school next week. Thank goodness for high pony tails since kids can be ruthless. Her Dermatologist thinks is alopecia. I just came across this article and I’m more than convinced they have it all wrong and it’s linked to this shampoo and conditioner.

  • ShirleyAugust 25, 2021 at 10:22 pm

    I have been using Suave for years. I'm as bald as a baby with spotty patches throughout my scalp. I just heard about the suit today, and will be looking into it.

  • LoriAugust 15, 2021 at 5:13 pm

    I used suave shampoo immediately my hair started coming out and I got a very dry itchy scalp . Six days later my hair is still coming out. How could they do this to people. This is so wrong on so many levels . I called them made a complaint. They sent me a check for 16.00 dollars . How does this seem fair ???

  • ThelmaJuly 27, 2021 at 12:42 am

    It's July 26th 2021, and I started using the Suave Keratin Infusion shampoo and conditioner .I've been using this brand for over 9 months now, I never really thought much about it, when I started having severe headaches, and then my hair started to come out, and I got really bad irritation to my scalp, and I had really long thick hair and I thought maybe that's why I was getting these headache, bu[Show More]It's July 26th 2021, and I started using the Suave Keratin Infusion shampoo and conditioner .I've been using this brand for over 9 months now, I never really thought much about it, when I started having severe headaches, and then my hair started to come out, and I got really bad irritation to my scalp, and I had really long thick hair and I thought maybe that's why I was getting these headache, but then my hair started falling out. It doesn't matter if my hair is wet or dry when you wash it, or brush it, it just comes out. I got to clean out my brush at least 3-4 times with just one brushing. Everyone told me it could be my thyroid causing me to lose my hair, so I went to my Doctor and had a bunch of tests done and my thyroid was fine nothing wrong with it. Then I talked to a hairdresser, and she asked me what kind of shampoo and conditioner I was using and I told her Suave Keratin Infusion shampoo and conditioner , she said to stop using that right way, because there was a lawsuit against the company that makes that shampoo and conditioner. And I'm still losing my hair, even when I'm asleep it comes out. I don't know what to do about my situation. Any advice would be greatly appreciated.

  • LindaJuly 19, 2021 at 5:20 pm

    I used this for a long time. My hair started falling out in clumps. Still have to wear hat or wig if I go out of the house. Still have a bottle partly used.

  • TheresaJuly 12, 2021 at 11:58 am

    I have been using Suave Keratin Infusion shampoo and conditioner a couple weeks now I started noticing about a week ago I am getting really bad headaches and eye irritation and my hair is coming out

  • PhyllisJune 25, 2021 at 2:40 am

    This could be true .I use Suave shampoo. It makes my brittle.and i have lost a lot of hair . It took me a while to realize Cause the bottle says different ....AND THIS IS TRUE ABOUT ME !!!

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