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Frigidaire and Kenmore Smooth Top Electric Range Recall

  • Written by: AboutLawsuits

About 200,000 Frigidaire and Kenmore Elite Smoothtop Electric Ranges have been recalled after 126 reports of problems with a defective heating elements, which could turn on spontaneously, fail to turn off or heat to different temperatures than what is selected.

The U.S. Consumer Products Safety Commission announced the electric range recall on August 27, involving of several models of Frigidair, Frigidair Gallery, Frigidair Professional and Kenmore Elite smooth top ovens with rotary knobs and digital displays on the electric range.

At least four reports involving burns and two reports of property damage have been linked to the defective smooth-top ranges. Consumers have been urged to immediately stop using them until a free repair can be arranged.

All of the affected rangers were manufactured by Frigidaire, and sold at Sears and other stores throughout the United States between June 2001 and August 2009.

The recall affects Frigidaire models with serial numbers from VF 122xxxxx through VF831xxxxx and model numbers beginning with FEFBZ90GC, FEFLMC55GC, FEFLZ87GC, GLEF396AB, GLEF396AQ, GLEF396AS, GLEF396CQ, GLEF396CS, GLEFM397DB, GLEFM397DQ, GLEFM397DS, GLEFM97FPB, GLEFM97FPW, GLEFM97GPB, GLEFM97GPW, LEEFM389FE, PLEF398AC, PLEF398CC, PLEF398DC, PLEFM399DC, PLEFMZ99EC, PLEFMZ99GC, PLEFZ398EC, and PLEFZ398GC. The recall also affects Kenmore Elite models with serial numbers from VF122xxxxx through VF334xxxxx and model numbers beginning with 790.99012, 790.99013, 790.99014, and 790.99019.

The model and serial numbers are located on a sticker at the base of the unit and can be seen by opening the range drawer.

Consumers can contact Frigidaire or Sears to schedule free repairs, or visit www.SmoothTopRangeRecall.com for more information.

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78 comments

  1. Deborah

    I have a Kenmore electric smooth-top range model #790.9611340A that is also a fire hazard, based on symptoms I winessed compared to symptoms described for recalled units. The left front burner spontaneously turns on and stays on high even when turned off. The failure mode for burners should not be “On” and “High”. I have removed all power to the unit, contacted the manufacturer and filed a complaint with the US Consumer Product Safety Commission.

  2. Tammy B.

    I also have problems with my Kenmore Electric Range twice now. The model # is 79096010407. My front right burner does not turn off. I have had to unplug the stove for it to turn off. I called the recall # given to me by Sears which is 1-800-659-7026 and was told there is no recall on this model. I then called Sears service center and they acted like they have never heard of this happening before. I knew they were full of crap. They said I would have to pay 70.00 for a service person to come check it out. I told them this is a defect in the stove and I should not have to pay anything. Well they said I would have to pay for the service person to come and all parts and labor to fix it. I WAS PISSED! To top it off they guy did not come on the day he was suppose too, he showed up the next day when I was not home. We talked over the phone and he said it is going to be the switch behind the knob and that it happens all the time with these stoves. He was so cool with me about he whole problem. I asked him why is this not a a recall and he said he has no idea because he is constantly repairing this problems with the Kenmore stoves. I feel so lucky to be alive. I had got back out of bed to get a drink of water and my pan that was left on the stove was burning. My whole kitchen was smoking. Scary stuff. If I had not got up my home would of caught fire.

  3. Rhea R.

    I have had my Frigidaire Gallery range model # CGEF3034MFD for 2 years. The oven temperature suddenly went out of control. The F10 error message alarm went off. Sparks and flames started shooting out of the back of the control panel. I couldn’t get the oven to turn off. I fortunately was able to pull the unit out from the wall using oven mitts without burning my arms. Unplugging it was the only way to turn it off. My house filled with smoke and the smoke detectors were blaring.
    I called the Frigidaire 1 800 number and was told it wasn’t their problem because it was past the warranty date. The cost of the repair would be my responsibility.
    In the manual under troubleshooting, it indicates that depending on the severity of the F10 error, the unit may have to be replaced. I would think that flames and sparks would constitute a serious danger!,

  4. Bev

    About 8 months ago I noticed some little sparking when I turned on a top burner. At first it didn’t seem to be a big problem. Over time it has gotten worse; on the football’s big game day, the oven took waaaaay too long to heat up to bake a thin pizza…the pizza never baked. Since then there has been not only sparking but sometimes a loud popping noise. It was scary so I called my local Energy company to please check the home’s voltage. The voltage coming to the house was well within range. On today’s TODAY SHOW I saw the news about recalls.Then I called Kenmore who sent me to Frigidaire whose waiting time was VERY long. I then went to Sears who gave me another phone number to call. Before calling that last recommended phone #, I looked up the model numbers and entered my SN. The purchase of my range was in February of 2006, within the range of concern (June 2001 – August 2009).

    When I looked up using the serial #, the response was: “probably not a problem”…or already fixed. The “not a problem” is not true for me. We were never alerted to recalls, and it certainly hasn’t been fixed. Today a friend had me turn OFF the switch in the electric box downstairs so the range cannot be used now.

  5. Kimberly

    We had our oven on Sunday. When i heard a crackling noise and went into the kitchen. the left back element was on . Burning bright red and had melted a container that was on the stove. We could not turn it off as it wasn’t turned on to begin with. We ended up flipping the breaker switch and kept it off until the repair man came today. Big help he was. He had me turn the breaker back on, then stood there and turned the elements on and off. Then wrote on the work sheet. Nothing wrong? Hello there is something wrong if the element comes on itself. I also input the model and serial numbers and got already fixed. Really when? So I have let it be known that if my kitchen catches on fire I will be going after the repair company.

  6. Jason B

    Frigidaire #FEFL79DSK
    SN# VF6384****
    I woke up really early this morning with a house full of thick smoke which is extra great considering we had a house fire 2½ years ago and lost almost everything. The left front eye had kicked on high from low and had boiled out a full 2½ gallon pot that I was making turkey broth in. Now my whole house wreaks of burnt turkey fat. My model is not listed but the SN# falls into what’s listed. I’m fixing to contact them, let’s see how it goes.

  7. Connie R

    Frigidaire electric cook top range (Model FEFL79FCB). In the past the Left front burner when turned down to a lower temperature from high would not turn down. I would have to turn the knob completely off. Yesterday (Easter) I used the burner and thought it shut off. I kept hearing a clicking sound about two hours later noticed the burner was still hot. I tried turning the knob on and off but it didn’t work. I unplugged the stove and that did not help. I googled my model # and see there is not a recall for this particular model although some other models are listed. My stove is no longer under warrenty. I’ll be calling a repairman today.

  8. Erika

    My Frigidaire range turned its back burners on by itself. I was unable to turn them off. THE stove started beeping like when it has reached the set oven temp. But then it started chirping .I don’t known what to do after reading how people were treated.

  9. Carla

    self cleaning oven was cleaning and it popped loud now my oven will no work I have a smooth top frigidaire

  10. Debra

    I was cooking on one burner and I heard a pop didn’t dream it was my stove so after supper I had had a bowl sitting on the other front burner and when I was cleaning I took the one I was using off and I thought it was a hair so I tried to clean it and next thing I know the whole left side of Mt stove was cracked !!! I had never Hurd of this happening to any one only that something had fallen on it but nothing like that happened it just cracked for no reason .

  11. Linda

    My stove lacks all the time I use it for baking or grilling. I have to wait around 30′ to cool off then turn on again, lacks again and on and off.

    I spent around 5 hours to bake a chicken.

    What can I do?

  12. Kevin

    Just checked on the website listed above http://www.smoothtoprangerecall.com…said my range is not on recall…called Frigidaire….they also said not on recall…called Consumer Product Safety Commission they finally gave me right number to call because the ranges listed are all on list..CALL 888-360-8556..(Electrolux #) they will set up free repair.

  13. Donna

    I have a frigidaire NF71722721 which is not on the recall list but it should be. I have had runaway oven temperatures twice and woke up last night with the back burner of the stovetop that self started. I had to trip the breaker to turn it off. The electronics are a disaster on these stoves and no one seems willing to take any responsibility for them.

  14. Linda

    I have a LG smooth top range LRE30757.
    One of the large burners went from cooking in low to spontaneously turn to high and would not shut off. Had to disconnect the power to the stove. We purchased this stove new in 2009. I checked the recall list and it stated it was not on the recall.

  15. Linda

    I had posted a problem with our 2009 LG electric smooth top stove earlier. The problem occurred with the large burner suddenly turned onto high by itself and would not shut off. We had to disconnect the power from the stove. Upon investigating on line, I round an article from Consumer Reports News, dated Nov. 08,2012 that our model number LRE30757 was recalled. We were never notified and we purchased from Best Buy in 2009.

  16. C Pearson

    I have model number 790.9611940 but my serial number starts with VF745….. When I turn the front element down, it will return to high temperature within a few seconds. So far, to my knowledge it has not turned itself on. How to I report this problem to the consumer protection agency for them to look into recalling these ranges?

  17. Dena

    I have a model 79095314300, serial # VF13226788. During a bake cycle, the stove decided to switch over to broil. The stove burned my food, and smoke poured out of the broiler vent, amid smoke detectors going off. Most importantly, even though I pressed the off button, and stove panel showed that it was off, we had to turn off the breaker to get the stove to turn off. It just kept getting hotter and hotter. Needless to say, I filed a report with the CPSC and called Sears and spoke with a woman in Customer Solutions. She also took a report. Today a repairman from Sears was supposed to come look at my stove – that didn’t happen. By the way – they were going to charge me. Anyway, my stove was not under recall, but based on reading other people’s experiences, I am sure it should be. Hope this information helps others.

  18. Jayne J.

    Purchased home in 2013 with Fridgidaire professional series stove. Model CPLEF. Elements spontaneously turn on high and are not able to be shut off continuously. Serious fire hazard. Unbelievable after a websearch that so many people experience the same problem and with errors like this Fridgidaire is still in business. complete garbage. will never purchase.

  19. Ella

    I have a Frigidaire cooktop model # PL36DD50EC serial # ZF94704660. The left middle burner (part of the front left burner, depending how it is turned on) suddenly came on HIGH last night and would not turn off. We reset the breaker and it came back on once power was restored. Thankful there was nothing on the burner when it came on. Frigidaire does not show my cooktop on the recall list even though it is the exact same issues as those recalled. I do not understand how I am expected to pay for repairs for what seems an obvious defect in the cooktop.

  20. walter

    I have a Frigidaire smooth top which is not listed as a recalled model. The front left burner has gone to high when trying to turn it down and has even stayed on after turning it off. Almost caught my kitchen on fire once. Scarey feeling. All of the burners turn on and off when cooking and take a long time to get up to temp. Today then oven and stove wouldnt come on at all for a while, then sporadically started working. My stove is haunted. They obviously know this is a problem (and hazard) with these stoves, but refuse to fix it. Not sure what to do.

  21. Mike

    since you have reported the issue to the product engineer, I would like a public response on this site, please.

    This issue is nothing new, it has and continues to be reported again and again and again by powerless consumers who are thrown an “I know how you feel” crumb, and then directed to get it fixed at their OWN expense.with a one year warranty that will not guaranty it won’t happen again. CONSUMERS DO NOT CAUSE LINERS TO BOW–this is a manufacturer’s defect!!

    I do not appreciate Sears trying to distance themselves from the problem by saying it was made by another company, e.g.” Frigidaire made for Kenmore”–the buck stops with Sears, they sell it, they own it.

    This is a manufacturer’s defect and a safety issue. If automobiles are recalled in their thousands for “possible” future issues, this is realistic one. (Google the lady whose hot casserole fell or the turkey that dropped.)

  22. Mike

    Kevin, thanks for your post. I just called Electrolux. They were very friendly and got all the info need. Parts will be here in less than a week, and they are arranging for the closest repair shop to come install the components. Excellent customer service on Electrolux’ part!

  23. Nabil

    I have a frigidaire flat top range for few years. Recently, I was cooking using left front burner and set it on low , within few seconds the food start burning and smoking. Immediately, I put the food in the kitchen sink under cold water and tried to turn the burner to off position but it wouldn’t go of at all, so I had to shut the electricity to the the stove from the circuit breaker and when I reset the circuit breaker to on the burner came on high inspite the switch on off position, so I had to shut the circuit breaker off again.
    My question is , why frigidaire still in business if they keep making applainces fire hazard and unsafe to use. Also, where is the consumer protection agency?

  24. Rook

    I have a Frigidaire smooth top range model #FFEF3048LSJ , Today my wife was cooking and she heard a popping and cracking noise. She said the back left stove top ile was on and she was preheating the oven to 350 to bake macaroni and cheese. She said out of no where the stove started flickering and smoking, smoking out our whole kitchen. Then after that the oven completely stops working before we can get to it to turn it off or see what’s going on. I don’t know what’s going on with these products but if they are faulty then Fridgidare need to own up and fix the issues because I could of lost my house.

  25. Courtney

    We just bought our house, today while cooking soup Both the front and back burners went nuts. Display would say exactly the opposite of what it was turned to and they wouldn’t turn off. After reviewing several things online we turned the breaker off, waited a few minutes then turned back on. The display says ER, and it won’t stop beeping. I called manufacture and they say it’s not on the recall list, and they have no trouble shooting issues?

  26. Gail

    In March of 2011 I received a recall notice regarding Frigidaire Smoothtop Slide-In Ranges heating elements turning on unexpectedly. The range was purchased in 3/08. I called them on 3/8/11 and was send four rubber disks that I put behind the knobs. In approximately 2014, my left rear burner went on automatically. Because I had already inserted the rubber disks sent in the repair kit in 2011, I assumed one of my grandchildren had turned it on and never gave it much thought, although they were 7 yrs. at that time, well beyond the age of turning burners on..

    On April 8, 2016, the right front burner went on automatically. I called Electrolux recall department and another kit was sent to my house and Tri City Appliance repair came and installed it. Minor damage ($47.00) occurred to an air chamber inhaler I use for my asthma. I had been cleaning the counter next to the stove. The phone rang and put the dishtowel and inhaler down on the stove and answered the phone. In a few minutes my kitchen was filled with smoke. I threw the dishtowel into the sink and took notice that all the knobs were in the off position..

    My concern is not the minor damage, but the fact that I am very worried that this could happen while I’m not home and my house could burn down.

    I found the recall department to be a little cavalier about the whole thing. I think they are going to reimbursement me the $47.00.

    I think they should be refunding the purchase price so that I and others can get new stoves. Just how long can the recall be in effect;
    from the time you buy the stove until you get rid of it.

    When I spoke with the recall department, the rep asked why I didn’t report the incident in 2014. I didn’t report it because I thought the initial recall took care of it. How long do we now have to worry about defective stoves.

    Now, when I go to work, I shut off the circuit to the stove. I don’t trust it one bit. Electrolux needs to take responsibility for this potentially very dangerous situation.

  27. Patrick

    I just got off the telephone with fridgedare about our recalled electric oven. They came out in 2012 and replaced all the switches and it worked fine then 3 weeks ago front right burner would not shut off and then we heard arcing under cooktop and I ran and shut off breaker. Contacted Fridgedare and they sent the recalled switches again. They also had a repairman install them last week. He could not test it to see if that was fixed because the arcing we heard was the right front element had gotten so hot that it fried the wires at the connector. Fridgedare would not cover the element so I spent $183.00 and installed a new one. Plugged the stove back in and the burner came on as before even though the new switch was in the off position. Now they are sending me the third set of recall parts and a repairman is coming a week from now to install them again. It has been a month now trying to get this stove fixed.

  28. David

    Wow, Kenmor smooth top stove just went crazy. Cooking dinner on front burner, it was set on 3, and burnt the food. Stove beeped and showed E2 F2, pushed clear it was fine, pressed bake and walked outside to get rubs off grill. Came back to kitchen, had a strange metal smell, fire alarm went off by back door. Oven was smoking out vent, turned off stove. Only clock was on. Now smoking out broiler vent , pulled stove away from wall, unplugged stove. All smoke alarms in house going off, opened Windows and went outside. Removed stove outside, oven door is locked. This thing almost burnt my house down. It would have if I was not watching it.

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