Why were Dupray Neat steam cleaners recalled?

The steam cleaners were recalled due to a risk that the boiler can rupture if overfilled, corroded or if the pressure release valve fails. A rupture can cause scalding water and steam to be ejected, posing a serious burn hazard.

Which Dupray steam cleaner models are included in the recall?

The recall covers Dupray Neat portable steam cleaners with model number DUP020WNA and batch or date codes ranging from 0118-01 through 0425-05. The batch code can be found on the rating label on the bottom of the device.

Dupray Neat Steam Cleaner Recall Issued Following Reports of Injuries, Property Damage: CPSC

Q: How many injuries have been reported in connection with the Dupray steam cleaner recall?

Federal regulators report at least 15 incidents of boiler ruptures, including four injuries involving minor burns, bruises, lacerations and a broken wrist. There have also been at least seven reports of minor property damage.

Q: Where were the recalled Dupray steam cleaners sold?

The steam cleaners were sold from April 2018 through December 2025 for about $150 through Dupray’s website and major retailers including Home Depot, Lowe’s, Macy’s, Walmart and Amazon.

Q: What should consumers do if they own a recalled Dupray steam cleaner?

Consumers should stop using the steam cleaner immediately and contact Dupray to request a free replacement safety boiler cap and sealing component. Customers must provide the batch code to confirm eligibility for the remedy.

Recalled steam cleaners were sold through popular retailers including Home Depot, Lowe’s, Macy’s, Walmart and Amazon.

Dupray Neat Steam Cleaner Recall Issued Following Reports of Injuries, Property Damage: CPSC

February 27, 2026

Darian Hauf

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Federal safety officials are warning consumers to stop using certain Dupray Neat steam cleaners due to a risk the boiler can rupture if it is overfilled, becomes corroded, or if the pressure release valve fails.

The U.S. Consumer Product Safety Commission (CPSC) announced the Dupray Neat steam cleaner recall on February 26 after receiving at least 15 reports of boiler ruptures, including four injuries involving minor burns, bruises, lacerations and a broken wrist, as well as at least seven reports of minor property damage.

Regulators are warning that in certain recalled models, pressure can build unexpectedly inside the unit, causing the boiler to burst and eject scalding water and steam, creating a serious burn hazard for users and anyone nearby.

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The recall covers about 651,145 Dupray Neat portable steam cleaners sold in the United States and another 96,530 sold in Canada. Affected units carry model number DUP020WNA with batch or date codes ranging from 0118-01 through 0425-05, which can be found on the rating label on the bottom of the device.

The steam cleaners feature a white base connected to a black flexible hose and were sold with an accessory kit that includes brushes, tools, a Velcro pad and dust cloths.

Manufactured in China, the units were sold from April 2018 through December 2025 for about $150 through Dupray’s website and major retailers including Home Depot, Lowe’s, Macy’s, Walmart and Amazon.

Consumers are urged to stop using the recalled cleaners immediately and visit Dupray’s website to request a free replacement safety boiler cap and sealing component designed to prevent dangerous pressure buildup. To confirm eligibility, customers must provide the batch code.

Dupray USA can be reached at 800-881-9492 between 7 a.m. and 6 p.m. Eastern Time Monday through Friday, by email at recall@dupray.com, or online at dupray.com/recall for additional information.

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Image Credit: CPSC

Written By: Darian Hauf

Consumer Safety & Recall News Writer

Darian Hauf is a consumer safety writer at AboutLawsuits.com, where she covers product recalls, public health alerts, and regulatory updates from agencies like the FDA and CPSC. She contributes research and reporting support on emerging safety concerns affecting households and consumers nationwide.

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