Ford Escape Recall Issued Due to Sudden Power Steering Loss
Ford Motor Company is voluntarily recalling about 1.4 million vehicles for a variety of reasons, with the largest recalls impacting Ford Escape and Explorer SUVs that have been linked to reports of at least 20 accidents that may have been caused by loss of power steering and faulty torque sensors.
The Ford Escape and Explorer recall was issued in cooperation with the National Highway Traffic Safety Administration (NHTSA) on May 29, following reports indicating 15 low-speed accidents associated with loss of power steering and five crashes associated with the faulty torque sensors. Several injuries have been reported in connection the accidents.
That recall includes roughly 915,200 Ford Escape and Mercury Mariners models from the 2008 to 2011 model years and about 195,500 Ford Explorers. The Escape and Mariner models are being recalled due to the faulty torque sensors and potentially affected steering columns, whereas the Explorer models are being recalled for a safety defect concerning the electrical connection causing loss of power steering while driving.
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Learn MoreFord spokeswoman Kellie Felker indicates that the recalled SUV’s will either need to have their software updated or steering gear replaced. The vehicles were manufactured at Fords Kansas City plant and were primarily distributed to Ford dealers in the United States, Canada, and Mexico.
In addition to the SUV recalls, Ford is also recalling 196,639 Taurus cars from the 2010-2014 model years that were sold in cold weather areas, due to faulty license-plate lamp assemblies that may corrode and cause short circuits. To date, Ford has received eighteen reports of fires and one injury report.
In another separate action, Ford is also recalling roughly 82,500 Ford Fusions, Mercury, Milan, Lincoln Zephyr and Lincoln MKZ models from 2006 to 2011 to replace the floor mats which may become stuck under the accelerator pedal posing a crash hazard. Overall, the company recalled about 1.4 million vehicles in one day.
Ford owners will be notified of the recall procedure by mailed notice including instructions on locating a local Ford dealer for service and repair.
Photo Courtesy of noelweathers / C.C. by 2.0
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78 Comments
RhondaFebruary 23, 2024 at 12:08 pm
I too am having steering problems with my 2012 Ford Escape. Twice I got in my car, and the power steering was gone. I couldn’t steer the car. I need input on where to call to get this problem rectified. Any help out there?
PierreJanuary 5, 2024 at 12:52 pm
Class action
JerriNovember 19, 2023 at 4:05 pm
I have a 2011 Ford escape drove it to the store power steering went completely out when I got back in from the store thank God I wasn't on the interstate. Yes I also have gotten contact with Ford and they told me my VIN number was not in the recall which is bull crap it's the same part in all of our vehicles yet they will not fix them very upset with Ford.
RSeptember 21, 2023 at 7:20 am
Mym mivm LI no I n b b c l power steering goes in and out. I just purchased my 2009 Ford Escape and now I realized that I'm have more problems, especially the power steering. I deliver food and it is inconvenient, at the least. I have a warranty but I don't feel safe in this vehicle. I travel for work and I've had to turn down jobs because I don't trust the vehicle. I am not under the lemon[Show More]Mym mivm LI no I n b b c l power steering goes in and out. I just purchased my 2009 Ford Escape and now I realized that I'm have more problems, especially the power steering. I deliver food and it is inconvenient, at the least. I have a warranty but I don't feel safe in this vehicle. I travel for work and I've had to turn down jobs because I don't trust the vehicle. I am not under the lemon law because it's under 2018. What do I do?
LawrenceAugust 28, 2023 at 4:38 pm
me to and no recall on mine 2009 escape,, in the shop now $1500 they say no more fords for me
StephenJanuary 20, 2023 at 1:19 pm
Just happend to a friend on a 2010. Will be looking into recall but I have my doubts. Perhaps people need to find a lawyer to do a class action lawsuit. If they were on this site they could probably get a lot of plaintiffs.
russellDecember 11, 2022 at 9:09 pm
Waiting for a tow truck right now for the same issue. Car is becoming unreliable.
RajinderDecember 8, 2022 at 1:57 pm
i have 2005 escape hybrid and the got the same problem. i drove it ,was raining, came back home and as i started to turn in my garage its power steering failed in a quick second. and then i researched about the p[roblem and figured out : 1. all the junk yards that have hybrid escapes are power steering modules have already taken by customers , can not even find one. 2. the escape that i was thinki[Show More]i have 2005 escape hybrid and the got the same problem. i drove it ,was raining, came back home and as i started to turn in my garage its power steering failed in a quick second. and then i researched about the p[roblem and figured out : 1. all the junk yards that have hybrid escapes are power steering modules have already taken by customers , can not even find one. 2. the escape that i was thinking that ford had made a good car finally, is piece of shit, because it can kill you any time because of failed psteering. 3. i used to think the car makers would keep customers safety always in mind and fix this kind of common problem to every one for free. 4. that ford is a cheeper company, and will not take care of a car problem that is common to every car they make. 5. never ever in the future buy a ford car, no matter how good, cheap, nice it is. 6. never ever trust any car maker because omce i had another problem with bmw and their response was same as ford. they all think we are lying to get the car fixed, where as we only reach them after going thru all other channels. i would say start riding a horse instead of these killing machines. ford is the most cheapest car maker. i have another ford f150 also,n but since i found out about the ford behaviour towards customers, i had put that f150 also on sale since yesterday. will never ever again buy a ford. even if i have to walk 75 miles every day. and will try to convince as many people as many i can to do the same. plus it is my duty now towards the human race to write at least two to three reviews about this every week. i might not make a big dent in ford sales quickly but ford will see the damage in coming years. henry ford will also feel the pinch in his grave. done with ford. you can shoot me in the day light but can not make me buy a ford again, thats guaranteed.
GDecember 3, 2022 at 5:08 am
Regarding the many many issues of 2012 Ford Escapes losing power steering.. just happened to me today and I will be reaching out to Ford, but does not sound like I will get too far based on what I am reading here (their recall for this issue stops at 2011, but the problem is in 2012 as well obviously). I investigated how to initiate a recall and IF WE ALL REPORT IT TO THE NHTSA, that 2012 Escape [Show More]Regarding the many many issues of 2012 Ford Escapes losing power steering.. just happened to me today and I will be reaching out to Ford, but does not sound like I will get too far based on what I am reading here (their recall for this issue stops at 2011, but the problem is in 2012 as well obviously). I investigated how to initiate a recall and IF WE ALL REPORT IT TO THE NHTSA, that 2012 Escape is also having this horrible safety issue, they will force Ford to recall it. They actually ask that we do report safety issues such as this to make them aware and to prevent other drivers from potentially dangerous accidents. ALSO, if they do force a recall, and your repair was done beforehand, you are entitled to reimbursement of costs for a period of time. Go on their website and read about it and make a report! They need several reports of the same safety concern to compel a recall!
DavidNovember 19, 2022 at 3:56 pm
This just happened to me for the first time in my 2012 Ford Escape. I had no idea there was a recall or that it was such an issue. Pretty scary. Anybody know if there is any recourse still available?
MaryOctober 12, 2022 at 10:53 am
My 2013 Escape has the same issue with the steering assist system. I’ve been advised by Ford Motor Company that it’s basically not their problem! I don’t understand why they can’t or aren’t be held liable for the faulty system they have in so many of their vehicles.
LisaOctober 10, 2022 at 1:02 am
I have a 2010 ford escape that has the same problem that many people are experiencing. I lose power steering. I had to pull the car over on my way to work thank God i got it to safety. It was a light dinging on my dash saying power steering assist fault and my steering wheel doesn't want to turn. If this isn't a serious safety issue, then what is it? I called them after googling what to do and see[Show More]I have a 2010 ford escape that has the same problem that many people are experiencing. I lose power steering. I had to pull the car over on my way to work thank God i got it to safety. It was a light dinging on my dash saying power steering assist fault and my steering wheel doesn't want to turn. If this isn't a serious safety issue, then what is it? I called them after googling what to do and seen the recall for the problem I was experiencing but they said my VIN # isn't in the RECALL. Dude to the 1.4 million recalled supposedly was made in Canada and that's not where my car was manufactured. my opinion the problem should be fixed by FORD with no charge.
JAMESOctober 7, 2022 at 10:51 pm
Have same problem with power steering going out...people need to get hurt before Ford does something?
randallSeptember 11, 2022 at 8:32 pm
My wifes 2008 ford exscape power steering has been going in and out had it checked out and they told use they cant find anything.
DeniseAugust 19, 2022 at 2:40 pm
I almost died on the highway with my son because of steering loss. I later found out that it was a torque sensor or something and had to pay for a complete, used steering rack, sensor, and bunch of other s$$$. My escape wasn't in the recall because it was built a MONTH after the date. The should all be recalled no matter how many miles on the crap, I mean car...
DebAugust 11, 2022 at 7:04 am
I have a 2012 Ford Escape that the power steering goes out, and never know when. Reading here and on other sources, it seems to be quite a problem, why does Ford not have to recall more years of the Escape? It recalled up to 2011 and apparently did not do anything to fix the problem in later models.
VerdellAugust 4, 2022 at 11:01 am
Recently while dropping g-child off at school almost hit another vehicle because steering all of a sudden went out and never got one warning on the dashboard. Now dealership is wanting $3300 to fix problem. Has anyone been able to get help from Ford with this issue.
JanaJuly 20, 2022 at 6:39 pm
Power steering went out on my 2014 escape on my way to work. Thank God I wasn't on the freeway yet.wtf ford
PhilJune 24, 2022 at 12:34 pm
2013 Ford escape power steering wont work at start up gives fault message never know when it will go out, seems like a danger
BettyApril 14, 2022 at 7:37 pm
MY 2014 FORD ESCSAPE LOOSE POWER STEERING NOW AND THEN. TO HAVE TO TURN OFF THE CAR TO TRY AND FIX THIS PROBLEM IS A JOKE
LarryMarch 18, 2022 at 7:26 pm
While driving my 2012 Ford escape you lose power steering and you never know when it's going to happen you can turn the car off and restart and it fixes the problem wondering if Ford should be required to fix the problem looked online it's pretty common in that model
ArmindoFebruary 26, 2022 at 11:35 am
I have a 2012 ford escape that has that same problem that many people are experiencing. I'll be driving down the road and all the sudden I lose the power steering. I have to pull the car over, turn it off and back on and all is ok. If this isn't a serious safety issue, then what is it? they said my VIN # isn't in the RECALL. I can't afford what they're asking to repair it. I will junk it before I [Show More]I have a 2012 ford escape that has that same problem that many people are experiencing. I'll be driving down the road and all the sudden I lose the power steering. I have to pull the car over, turn it off and back on and all is ok. If this isn't a serious safety issue, then what is it? they said my VIN # isn't in the RECALL. I can't afford what they're asking to repair it. I will junk it before I would sell it. In my opinion the problem should be fixed by FORD with no charge.
SusanFebruary 7, 2022 at 5:04 pm
I have a 2011 Ford Escape. Vehicle was built at Kansas plant. Over the past 3 months my steering has become less easy to steer until about 4 weeks ago when I lost all power to steer into a parking space shortly after leaving the highway. I had to slam on my brakes to avoid hitting the car next to the space I was trying to turn into. I finally parked, completed my shopping and returned to my ca[Show More]I have a 2011 Ford Escape. Vehicle was built at Kansas plant. Over the past 3 months my steering has become less easy to steer until about 4 weeks ago when I lost all power to steer into a parking space shortly after leaving the highway. I had to slam on my brakes to avoid hitting the car next to the space I was trying to turn into. I finally parked, completed my shopping and returned to my car. All was back to normal so I drove home. I called Ford dealer. They said $140/hr. to diagnose and that my Vin number wasn't in the recall even though it has the exact same symptoms as the recalled vehicles. I called Ford Motor. They advised me to take vehicle in, and they opened a case number. Results... same problem as recalled vehicles but mine isn't covered. Dealer has had it almost 3 weeks "waiting on parts". Will cost close to $800.00. Plus now I need both stabilizer bars replaced. Left was rattling when it was under warranty but on next oil changes they didn't mention it. They stopped putting it on one machine which allowed them to check it and advise. Since it was never mentioned again I thought it was ok. NOPE! Now I can pay for that too. NOT HAPPY! Going to contact the FTC and hope Justice will prevail.
RichardJanuary 21, 2022 at 4:34 pm
I've got the same problem theyme they'll investigate further into it and see if I qualify for a recall how the hell does that work they told me to get it repaired and save the receipt in case they do recall it there a dam pandemic going on lost my job due to it how the hell am I supposed to come up with $1,500 am I supposed to pull it out of my ass I got the kids to take care of on top of it
TerryNovember 14, 2021 at 7:41 am
My 2010 Ford Escape Steering went out last year. They replaced the steering column at a cost of $2,000 and then told me about potential recall. However, I checked and for some reason my VIN not covered. Now here I am a year later, the car was only driving 5,000 miles and the steering went out today. It came back on after awhile but obviously not safe to drive. Before spending the $ on steer[Show More]My 2010 Ford Escape Steering went out last year. They replaced the steering column at a cost of $2,000 and then told me about potential recall. However, I checked and for some reason my VIN not covered. Now here I am a year later, the car was only driving 5,000 miles and the steering went out today. It came back on after awhile but obviously not safe to drive. Before spending the $ on steering column, may want to think about it. It may not solve the problem.
Mary annOctober 27, 2021 at 6:54 pm
Powersteering went out with no warning what so ever
BobOctober 27, 2021 at 1:33 pm
I've this problem several times in Ford has refused to fix it without charging me an arm and a leg please help for some reason
ElviaOctober 14, 2021 at 1:09 pm
I have a 2014 Ford escape the steering assit fault pops up when I start the car and its very difficult to steer
RebeccaOctober 11, 2021 at 5:14 pm
Same issues and that most of you are having ere. Will be driving the car and all the sudden there is no power steering goes out and car shuts off. Really irritating when you are in heave traffic and can be very scary ad could even be fatal. Whatever this issue it is it needs to be fixed this is the only car we have and we have adopted our 2 granddaughters and we have to be able to get then to doct[Show More]Same issues and that most of you are having ere. Will be driving the car and all the sudden there is no power steering goes out and car shuts off. Really irritating when you are in heave traffic and can be very scary ad could even be fatal. Whatever this issue it is it needs to be fixed this is the only car we have and we have adopted our 2 granddaughters and we have to be able to get then to doctors and things like that. I pray when the Ford dealership fixes it is a been recalled so they should.
RichardSeptember 8, 2021 at 9:11 pm
Have a 2012 Ford Escape in which the power steering started to cut out intermittently while driving. My regular mechanic checked to see if there was a recall by Ford, but the recalls for power steering only went up to 2011 models. I had it repaired by my mechanic. The part alone was $1200 dollars and my bill that day came to about $1600. The vehicle was assembled in Kansas City. When I checked wit[Show More]Have a 2012 Ford Escape in which the power steering started to cut out intermittently while driving. My regular mechanic checked to see if there was a recall by Ford, but the recalls for power steering only went up to 2011 models. I had it repaired by my mechanic. The part alone was $1200 dollars and my bill that day came to about $1600. The vehicle was assembled in Kansas City. When I checked with Ford directly, they would not do anything because it had not been repaired at a dealer. I still have the part that failed.
CynthiaAugust 21, 2021 at 9:14 pm
Please direct me on how to resolve power steering recall
ShelbyMay 28, 2021 at 5:44 pm
When I first knew about the recall I went to Ford and they did the software update and that was back in 2015, I have a 2010 Ford Escape. I actually did have the recall affect my power steering, the update fixed the problem. Now fast forward to 2021, and my instrument cluster(gauge cluster) started acting weird-- everything lighting up and saying I have no miles on my car (mind you i have just unde[Show More]When I first knew about the recall I went to Ford and they did the software update and that was back in 2015, I have a 2010 Ford Escape. I actually did have the recall affect my power steering, the update fixed the problem. Now fast forward to 2021, and my instrument cluster(gauge cluster) started acting weird-- everything lighting up and saying I have no miles on my car (mind you i have just under 207k miles) and then it started to not want to start at all. I replaced the starter and starter fuses-this helped for a hot minute then the cluster started acting up again. I just dropped my escape off at Ford two days ago and got a call saying the issue was the steering column and the computer in the column and that they will have to reprogram my keys as well, which they gave me the cost of $860 to repair, which includes the in-depth diagnostic test and taxes. Hopefully this will fix the issue. With all of this said Ford does fight fixing recalls and handling the effects that their recalls cause--the 2010 Ford Escapes also had a throttle body recall (took it to 5 different Ford dealers before the 6th one fixed the recall after breaking down in front of the shop) but due to that recall taking forever to be fixed it had caused transmission issues that I had to get fixed in November fo 2019, the recall was replaced Nov 2016. I hope this helps someone who might dealing with similar issues.
YvetteMay 26, 2021 at 3:19 am
I was at work and I was about to leave work I turned on the car and my power steering went as I left the parking lot when I had to call for a tow n have it taken home I called the dealership about it because I heard there was a recall on the power steering and they said the recall was not including my Vin number I was angry because I need my car and the were charging me 1800 to repair it I hav[Show More]I was at work and I was about to leave work I turned on the car and my power steering went as I left the parking lot when I had to call for a tow n have it taken home I called the dealership about it because I heard there was a recall on the power steering and they said the recall was not including my Vin number I was angry because I need my car and the were charging me 1800 to repair it I have a 2008 ford escape
BrianFebruary 13, 2021 at 11:43 pm
Bought an 08 Escape for my daughter. She had it 1 year and we were selling it and the power steering just stopped working. The dealer said it was the torque sensor. I'm reading all about thousands of people with this same issue. I can't afford 1200 for a new column. Is there any recourse?
LilaJanuary 18, 2021 at 5:08 am
I have a 2014 Ford Escape titanium with 52615 miles on it. I was Driving on the highway and made a right turn when my steering locked up and message came up on steering failure, dangerous. The dealership got it and said it needed steering rack. It costs me $2582. to repair it. He said there was no warranty. I told my mechanic and he told me to get attorney because it’s a safety recall and figh[Show More]I have a 2014 Ford Escape titanium with 52615 miles on it. I was Driving on the highway and made a right turn when my steering locked up and message came up on steering failure, dangerous. The dealership got it and said it needed steering rack. It costs me $2582. to repair it. He said there was no warranty. I told my mechanic and he told me to get attorney because it’s a safety recall and fight Ford for it. Has anyone else done this ?
MarySeptember 22, 2020 at 7:56 pm
I have a 2010 Ford Escape. I've just recently experienced power steering loss at a low speed, after dropping my son off at school. Ford told me that there are no recalls on this with my vin #. Wth! I will never buy another Ford. Should have listen to my dad.
AshleyAugust 21, 2020 at 7:07 am
I bought a 2018 escape in august 2018 with 6 miles off the lot. In July 2020 while driving my power steering went out while driving we were luckily able to pull off the side of the road. Shut off the car and it seemed like it was working fine. Late July my battery died and I bought a new one and had it replaced and put in professionally. Early august the problem progressively got worse. Every time[Show More]I bought a 2018 escape in august 2018 with 6 miles off the lot. In July 2020 while driving my power steering went out while driving we were luckily able to pull off the side of the road. Shut off the car and it seemed like it was working fine. Late July my battery died and I bought a new one and had it replaced and put in professionally. Early august the problem progressively got worse. Every time we drive my car the power steering goes out. We took it to Peoria Ford. The tech said they could not duplicate the problem. As my husband is picking up the car it throws a code and the power steering goes out. They take the car and call me a day later stating it’s a low voltage problem due to an after market battery. And that all they need to do is recalibrate the BMS sensor and it’ll be fine. I’m at 35750 and my bumper to bumper expires at 36000. He said the computer in my car is choosing for the power steering to go out. I called ford motor company and got a case number. There is a lawsuit I need to be on it. If something happens to my kids because they refused to fix the issue there will be a real problem
SharonAugust 15, 2020 at 1:21 am
My daughter and her 3 friends were traveling from Boone, NC to New Orleans after attending a funeral for the sudden loss of a friend. Around Birmingham she lost the ability to steer but was able to get the 2008 Escape off the road. AAA towed it to Iron City Ford. Now after 12 days and several attempts to diagnose the problem, we still wait for the part. In the waiting time, my daughter lost her wa[Show More]My daughter and her 3 friends were traveling from Boone, NC to New Orleans after attending a funeral for the sudden loss of a friend. Around Birmingham she lost the ability to steer but was able to get the 2008 Escape off the road. AAA towed it to Iron City Ford. Now after 12 days and several attempts to diagnose the problem, we still wait for the part. In the waiting time, my daughter lost her wages for a week. My husband had to haul a car down to her and they still didn't have the part. He had work responsibilities so had to leave and come home to Richmond. That whole escapade of renting a car carrier, and paying for hotels has cost us over $800. If they ever get the part and fix it, he must purchase a one way ticket there and drive it to Richmond, VA. This article makes me worried for him to drive it back....seems like something else could go wrong with the assembly even after they think they have fixed it.
MarkApril 18, 2020 at 1:04 am
We owned a 2013 Ford Escape and the power steering failed . I just traded it in for a Mazda vehicle. The Ford salesman said he knows nothing about the problem but he sure new it cost 2200 to fix it. I will never buy another Ford product. What a shame some one will have to die before this problem is taken care of. You really have to muscle the car when it goes. If you are thinking of buying a Ford [Show More]We owned a 2013 Ford Escape and the power steering failed . I just traded it in for a Mazda vehicle. The Ford salesman said he knows nothing about the problem but he sure new it cost 2200 to fix it. I will never buy another Ford product. What a shame some one will have to die before this problem is taken care of. You really have to muscle the car when it goes. If you are thinking of buying a Ford please don't. It might cost you or your families life.
CindyDecember 5, 2019 at 11:07 pm
I bought this car 2015 Ford Escape from American Autos in Mobile, Al on my birthday, I drove it for 3 weeks and the power steering went out. I contacted the company that sold it to me and they said the warranty doesn't cover the power steering so I'm out $3,000.00 I need a lawyer asap..
Poor BobSeptember 16, 2019 at 6:06 am
Same issue here, Ford Escape steering wheel froze while driving at low speed. Bringing the car today to a dealer, will see what happens.
ClydaMay 7, 2019 at 1:32 am
Same issue with my 2009 Escape. Power steering went out in my drive way about 10 months ago with no other warnings. Made appointment at Ford dealership. I left key in the ignition by accident so battery was dead two days later when taking it. Husband jumped it and steering worked fine. Took it to a Ford they said recall was done on one of my oil change visits by resetting power module or somethi[Show More]Same issue with my 2009 Escape. Power steering went out in my drive way about 10 months ago with no other warnings. Made appointment at Ford dealership. I left key in the ignition by accident so battery was dead two days later when taking it. Husband jumped it and steering worked fine. Took it to a Ford they said recall was done on one of my oil change visits by resetting power module or something. I would have to pay $1700. I left there upset. Called Ford they said recall closed and they will not pay I drove it with no problems until last week. Steering comes and goes and been having problem with key starting it. I will never buy another Ford and will spread this to every person I can never buy a Ford I dont know how they can get away with this Has anyone repaired this their self or no what parts needed to repair?
StacyFebruary 25, 2019 at 7:09 pm
Same here. 2011 Ford Escape. Power steering goes out. Ford says my VIN isn't part of the recall. NTB says it's the same problem as the recall covers. Currently in a battle with Ford.
MaryJanuary 10, 2019 at 6:09 pm
Same prob on my 08 escape. The code was reset at 90,000 by prev owner.now at 127,000 miles me send owner has a veh I can't drive because idiot instead of fixing problem just prolonged it. And repair is 2200.which I dont have
JoeDecember 19, 2018 at 3:25 pm
nothing "new" to add - same issue same runaround by FORD. Power steering failed, called Framingham Ford, the dealership where purchased new by my parents. "Nope, there is no recall for this issue on your vehicle." "Really" I said, "cause I have same car and same symptoms I'm reading about." Called Ford Corporate - "Well, YES there WAS a recall but its been closed out on your vehicle. There is no [Show More]nothing "new" to add - same issue same runaround by FORD. Power steering failed, called Framingham Ford, the dealership where purchased new by my parents. "Nope, there is no recall for this issue on your vehicle." "Really" I said, "cause I have same car and same symptoms I'm reading about." Called Ford Corporate - "Well, YES there WAS a recall but its been closed out on your vehicle. There is no indication of exactly WHAT was done but .. it was repaired at Framingham Ford. What they meant was there was no OUTSTANDING recall. Any further repairs for this same issue are YOUR responsibility." I'm having the steering column replace with a used one $1000+ and will dump this POS as soon as possible. What a LEMON, this past year I've already spent $1500 replacing 2 of 4 "tone rings", and its only a matter of time before the other 2 go. These are all parts which should NEVER "wear out". Its just another example of poor quality and dismal customer support on the part of Ford corporation. There's a reason they only warrantee their cars for 3/36. They know their cars :-)
OscarSeptember 15, 2018 at 12:27 am
Ford wants $2,1000. To replace the steering column in my 2009 Escape which was recalled in 2014 for this very thing! Any one aware of a class action suit. How can we make the American public more aware of this? Who wants to buy American cars when Ford treats its customers like this?There are so many complaints that I can’t believe that this is legal?
JenniferNovember 30, 2017 at 3:35 am
SAME. Sure wish a lawyer or news station would publicize this and take the case! I can’t stop shaking my head reading all of the reports. My 2009 Escape went in for the “recall” back in November 2014. I see now all they did was check for any malfunction, and if it wasn’t “throwing a code”, they updated the software to include some sort of warning indicator if it should fail in the future. Yet, the[Show More]SAME. Sure wish a lawyer or news station would publicize this and take the case! I can’t stop shaking my head reading all of the reports. My 2009 Escape went in for the “recall” back in November 2014. I see now all they did was check for any malfunction, and if it wasn’t “throwing a code”, they updated the software to include some sort of warning indicator if it should fail in the future. Yet, they considered the recall itself “satisfied” although they replaced nothing. The reason for the recall was high risk of power steering failure (being either the torque sensor failing or entire steering column needing replaced) and risk of accident. In short, FORD created a loophole to avoid actually replacing the faulty parts. My power steering just completely failed and they are telling me I had the recall performed. No, I didn’t. Nothing was replaced. It was a safety recall. #14S05~ “S” stands for SAFETY. FORD should be ashamed. The lives and “safety” of their customers are not valued. All that matters is how much money they can save by cheating the system. I am beyond disappointed. My husband and I have only owned FORDs our 25 years of marriage. 9 total. Where is the loyalty? I got quoted over $900 for the torque sensor. Nov. 2017
DavidNovember 23, 2017 at 4:01 pm
Had the exact same problem on my 2008 Escape. Had software update done at dealer on 8/29/2017. Power steering then fails on 11/12/2017. Dealer and Ford is having me pay for the repair.
AntonioJuly 2, 2017 at 9:20 pm
Had same problem, dealer did software update and it was worst than before, dealer said steering column had to be replaced for $1,500.00, recall was only for software update.
DebbieApril 24, 2017 at 10:26 pm
Isnt this disgusting! Inheritered a 2011 ford escape with only 22,000 miles and driving on the freeway the power steering made a click sound and went out. I too have to get a new steering column installed to the tune of 1800.00. Unbelievable.
EveApril 21, 2017 at 11:28 pm
Same problem, my vin is 'not eligible' but torque sensor needs to be replaced. Purchased at dealership. Have continued service at dealership. No discount offered.
NickMarch 17, 2017 at 1:26 am
same bull@#*t different sucker. 2008 escape 115k. steering wheel shakes when in park. had my wife and lil girl in the car when power steering went out.... First Ford and Last Ford
TERRENCEFebruary 14, 2017 at 8:00 pm
We have a 2013 Ford Escape and we too have lost power steering. Ford is saying there is no recall for this steering module. Ford is requiring that the whole steering rack and pinion be replaced. We looked to fix it ourselves, but the part we need is only sold by Ford. I honestly don't even want to put another Motorcraft part on it because it will likely go out again in another four years. I have c[Show More]We have a 2013 Ford Escape and we too have lost power steering. Ford is saying there is no recall for this steering module. Ford is requiring that the whole steering rack and pinion be replaced. We looked to fix it ourselves, but the part we need is only sold by Ford. I honestly don't even want to put another Motorcraft part on it because it will likely go out again in another four years. I have come to learn that Ford no longer allows the sell of this aftermarket part because they want you to pay them 1,800.00 for the repair. This is a shady situation because Ford is producing a faulty part and taking advantage of customers by only allowing the part to be purchased from Ford, then charging an arm and a leg for the repair. I may just pay for the repair on my Ford Escape, and get rid of it and never purchase a Ford again because it seems like the are desperate for money.
AlvetaNovember 3, 2016 at 1:15 pm
On oct 12, 2016 between 9a-10am, turned off a busy highway into McDonald for coffee. When I got back into my 2010 ford escape suv and started it up,I was unable to turn the steering wheel. A message appear POWER STEERING ASSIST FAULTY.I had it towed to a nearby car care center and they told me I needed to have it towed to ford dealership because it was a recall and the dealership would fix it.Well[Show More]On oct 12, 2016 between 9a-10am, turned off a busy highway into McDonald for coffee. When I got back into my 2010 ford escape suv and started it up,I was unable to turn the steering wheel. A message appear POWER STEERING ASSIST FAULTY.I had it towed to a nearby car care center and they told me I needed to have it towed to ford dealership because it was a recall and the dealership would fix it.Well I did, and they didn't fix it. There at the dealership, they told me that there were no recall.I checked the internet and it was a recall. They would not listen to me. I called the ford motor company and found out that a recall was done on my suv in july,2014 When I check my recalls papers,I found that I had taken it in 7/30/14 following a recall notice.I have so many recalls on this suv, cannot remember what they were for.At that time according to the work sheet, they reprogram the PSCM and the IC MODULE.I was given a claim number by the person I spoke with at ford motor company, she told me to give it to the sevice manager at the dealership,and the would take care of it.To make a long story short, they would not fix it,because already had one recall and i would have to pay for the repairs, and I did plus rental car. work order sheet read: replace Torque Sensor
ReidOctober 31, 2016 at 10:22 pm
2009 Ford Escape power steering went out. Ford said theres no recall and wants $1,500 to replace steering column. So how do you fight this.
ScottOctober 1, 2016 at 6:43 am
2012 Ford Focus, 44,000 miles. Just lost the power steering with the same issues as everyone else. Dealer wants $1825.00 for new Rack & Pinon steering gear. Was told by dealer that they have never seen this issue with the Focus. This is a known issue with Ford Covering it up.
ShirleyAugust 11, 2016 at 2:41 pm
I bought my 2009 Escape last year (used). Within 2 weeks I started having the power steering problem and I went through the channels to see if I could get Ford Motor Company to own up to and fix the problem that they knew about but to no avail. My vehicle is in the shop right now having a new power steering column installed to the tune of (so far) $1200. I am not happy!! And I worked for Ford [Show More]I bought my 2009 Escape last year (used). Within 2 weeks I started having the power steering problem and I went through the channels to see if I could get Ford Motor Company to own up to and fix the problem that they knew about but to no avail. My vehicle is in the shop right now having a new power steering column installed to the tune of (so far) $1200. I am not happy!! And I worked for Ford for 14 years.!
S LynnJuly 23, 2016 at 3:14 pm
My story is the same as many of the others. I have a 2009 Ford Escape, and I recently lost power steering (7/2016). I drove it to Ford later that day and the power steering had returned. They said I would have to bring it back when the problem was occurring for them to diagnose it. Luckily I cranked it in the parking lot and there was no power steering. They told me it was a problem that had a rec[Show More]My story is the same as many of the others. I have a 2009 Ford Escape, and I recently lost power steering (7/2016). I drove it to Ford later that day and the power steering had returned. They said I would have to bring it back when the problem was occurring for them to diagnose it. Luckily I cranked it in the parking lot and there was no power steering. They told me it was a problem that had a recall on it but they fixed it last year so I would have to pay now to have the steering column replace. I said it's kind of fishy that it's an exact problem with a recall yet now it's not related. ? They response was that parts wear out. My car has less then 92k miles and I asked if it was common to replace steering columns. They said no. They kept beating around the bush. I'm fairly certain they knew they should have fixed their problem at no cost. It cost me $1100, plus the cost of a rental car bc they couldn't get the part until the next day. With so many of the same complaints you would think Ford would admit it is a manufacturing defect.....a dangerous one.....that they would be willing to fix at no cost. I will not buy a Ford again.
MikeJune 22, 2016 at 9:16 pm
I received a recall notice. Brought my 2008 escape in to ford dealership for repairs. They upgraded software 5 months later power steering went out when my wife was driving. We had the escape towed to the dealership. They told us it would be $1700 to replace the part they were suppose to replace.
ErinJune 20, 2016 at 4:58 pm
I was turning right onto a road on Friday when my power steering froze up, spinning me into a fire hydrant. I have a 2011 Ford Escape Hybrid. I don't recall ever receiving a recall notice (though it is possible it was received and tossed in with the junk mail by one of my roommates), but this whole situation and all that I am reading online makes me wonder. Sounds like Ford isn't very helpful ab[Show More]I was turning right onto a road on Friday when my power steering froze up, spinning me into a fire hydrant. I have a 2011 Ford Escape Hybrid. I don't recall ever receiving a recall notice (though it is possible it was received and tossed in with the junk mail by one of my roommates), but this whole situation and all that I am reading online makes me wonder. Sounds like Ford isn't very helpful about this - the dealership never mentioned any potential issues to me at all. Did any of you ever get a lawyer?
PeteApril 19, 2016 at 8:16 pm
Bought a used Escape 2011 last May 2015, with 101,000km on it. Not even a year later (April 2016),and only 12,000km added to the car, my power steering suddenly stopped working. Found 3 TSB's and 1 recall all pertaining to PS issues for 2011 Escapes. When I called Ford Canada, they told me that these TSB's and recall did not apply to my specific VIN. That it only applied to the models that were ma[Show More]Bought a used Escape 2011 last May 2015, with 101,000km on it. Not even a year later (April 2016),and only 12,000km added to the car, my power steering suddenly stopped working. Found 3 TSB's and 1 recall all pertaining to PS issues for 2011 Escapes. When I called Ford Canada, they told me that these TSB's and recall did not apply to my specific VIN. That it only applied to the models that were made in "Factory A" that year, and not the ones in "Factory B" which is where mine was made..... I brought my vehicle in to my Ford dealership, and left it overnight for diagnosis. 24 hours later, when I spoke to them, they told me the problem vanished, and they can't seem to find anything wrong. They asked that I leave my vehicle overnight again, so that they can try to replicate the problem. They also did not seem to care that I had three TSB's and 1 recall printed out to show them. They are hinting that I will have to most likely pay for any necessary repairs. Even though they told me that "Ford is very aware of the power steering problem and have had several cases of it". Yet, they won't take accountability for it??? Still waiting for news.......
CharlesMarch 21, 2016 at 10:45 pm
$1,200.00 to replace steering. Ford will not help with the recall said it was already fixed with computer update. I am so disappointed and will never buy a Ford vehicle ever again.
kathyFebruary 29, 2016 at 5:59 pm
Same issue on my 2009 ford escape. 5 months after the recall was done on my car.
ShelvaFebruary 27, 2016 at 5:58 pm
I'm having this problem right now and their charging me to fix the problem which I dnt think it's fair to us when we all had the recalled done the wheel locked up on me when I was driving I wonder if we brought this to the dmv attention would something get done
ChrisJanuary 26, 2016 at 12:46 am
I received the recall notice about a year ago. I went on the net and read complaint after complaint about people taking their car in to have it corrected and the steering goes out shortly after. In a lot of cases they had no problems until after the so called fix. I noticed Ford tried to use a code reset and that was a temporary band aid. After people took it back Ford told them that the recall wa[Show More]I received the recall notice about a year ago. I went on the net and read complaint after complaint about people taking their car in to have it corrected and the steering goes out shortly after. In a lot of cases they had no problems until after the so called fix. I noticed Ford tried to use a code reset and that was a temporary band aid. After people took it back Ford told them that the recall was addressed so now they have to pay to fix again. This is a scam that Ford has came up with and it is very disappointing. I am a heavy equipment operator and there is a saying ”let it develop” then fix it. Well my 2008 Escape PS went out on my wife this morning. 11000 miles old and from what I have seen that is about the average time it goes out. It is at the dealer now. My dealer called me and told me that the code reset did not work so they have to order and replace the torque sensor. We will see.
StephanieDecember 30, 2015 at 2:16 pm
I am currently having the same issue. Ford update software in power steering and now months later the torque sensor went out. An 800 dollar fix. Im sellijg my afford after this.
MartinDecember 29, 2015 at 6:39 pm
Same thing here. 2008 Ford Escape drove perfect before the recall, took it in to have it completed, 13 months later suddenly dropped out. Called ford and they told me they would document it for me, but that the recall work was warrantied for 12 months. Lucky for me it died 13 months after
WilliamNovember 27, 2015 at 9:52 pm
I have had the exact same experience as well! The recall was closed and I had sudden power steering failure on the highway. The dealership said that since the problem had been "addressed" previously Ford is no longer liable for the repairs. Initially I have never taken the vehicle in for this issue, but numerous others of course....they also gave me the same standard run around with my other brand[Show More]I have had the exact same experience as well! The recall was closed and I had sudden power steering failure on the highway. The dealership said that since the problem had been "addressed" previously Ford is no longer liable for the repairs. Initially I have never taken the vehicle in for this issue, but numerous others of course....they also gave me the same standard run around with my other brand new f-150 and told me I didn't qualify for the recall on a valve body replacement. They made me drive on it for 8000 miles before they would verify that it was performing horribly and damaging my transmission. So they replaced just the valve body and sent me on my way. All started at 1k miles. I am a very mellow mannered individual but I am disgusted with Ford and the culture of customer service they promote when it comes down to actually fixing errors. I have now purchases 2 new catastrophically failing ford vehicles. One now works luckily so my wife can drive me to work at 4am.
MistyNovember 13, 2015 at 5:19 pm
Same power steering problem on my 2008 escape amd ford wont fix. Posting on all compliant and attorney sites that that google brings up about this and also contacted my local channel 5 news
JOEOctober 24, 2015 at 11:16 pm
i own one , and i certainly don`t recommend, talking to Ford is like talking to a brick wall, after purchase, before they are like angels, after like devils .
EdOctober 21, 2015 at 3:40 am
2014 Ford Escape front right axel&tire came off while taking a left turn
RonSeptember 25, 2015 at 6:09 pm
Had the recall done 13 months ago with no prior problem on my personal vehicle. My same model and year work vehicle failed multiple times and had the whole steering column replaced right at the same time the recall occurred. I assumed that I was getting the same replacement. Personal vehicle was towed in yesterday after 2 failures in 2 days. Working on the estimate at this moment and was told my r[Show More]Had the recall done 13 months ago with no prior problem on my personal vehicle. My same model and year work vehicle failed multiple times and had the whole steering column replaced right at the same time the recall occurred. I assumed that I was getting the same replacement. Personal vehicle was towed in yesterday after 2 failures in 2 days. Working on the estimate at this moment and was told my responsibility. Last 3 new vehicles were Ford. Will not be another one after seeing how everyone has been treated, including myself. Had recommended Ford my whole life. Have put a complaint into Ford and NHTSB as well. Cannot believe an additional recall has not occurred after reading this site and others about this issue. One gentlemen had posted all of the letters that he has written as well as to whom they were addressed. I may cut and paste and do the same if I can find them again. The more I read, the more upset I get.
CorrenaAugust 15, 2015 at 10:27 pm
I had the exact same issue as everyone else. My escape was fine , I took it in for the recall they updated the computer , bam a month later I had no steering! I phoned ford and they told me they were sorry but the recall was already closed.... it cost me over $1800.00 to repair . I sure hope ford corrects this ...Will not buy another ford for this reason
KatieFebruary 14, 2015 at 3:09 am
I too am experiencing these same issues with my 2008 Escape. I was hoping to find comments of the issue being resolved with other owners, not the case. I more than likely will get rid of the car soon, I dony want to take the chance of a major accident.
JasonFebruary 11, 2015 at 1:00 am
I also email ford this same time last year before the recall. 5 months later I get a recall from ford in mail and I took it in. 3 months later I lost power steering the only difference than last year was it gave me a 10 second warning before power steering failed. This recall was a bandage fix and gave them a reason to close out recall and now wanting 1000$ to fix. I will never buy a Ford of any[Show More]I also email ford this same time last year before the recall. 5 months later I get a recall from ford in mail and I took it in. 3 months later I lost power steering the only difference than last year was it gave me a 10 second warning before power steering failed. This recall was a bandage fix and gave them a reason to close out recall and now wanting 1000$ to fix. I will never buy a Ford of any kind and will discouraged anyone else to do same because of the fact they put me and my family in danger of this bandage fix and not Standing up to this recall
PaulJanuary 12, 2015 at 11:49 pm
I had the exact same experience. I received our recall notice for our 2008 Escape that our daughter drives back and forth to college. She had no codes and no problems with the power steering but we took it in to the dealership. I asked the dealership about how long to service the recall and was told it could be as short as a few minutes to a few days. I asked what the difference was. He said [Show More]I had the exact same experience. I received our recall notice for our 2008 Escape that our daughter drives back and forth to college. She had no codes and no problems with the power steering but we took it in to the dealership. I asked the dealership about how long to service the recall and was told it could be as short as a few minutes to a few days. I asked what the difference was. He said if it had a code they had to replace the whole steering column and if it did not, they only up loaded new software. We had no codes, so they uploaded new software. After a while, the steering column started to jerk so I took it back to the dealership. Still with no codes showing they erased and reloaded the software. The car was fine without issues for one week. Then the steering column started to really jerk. I took it back to the dealership and now we have a code. The dealership reached out to Ford to let them know the problem and they were informed that the recall had been closed on her Escape and the fix was now at our expense. The dealership confided in me that they had two other Escapes that did the same thing and Ford had the same response. This is a $1030.00 fix for a problem that did not exist before. I was told she could drive and it might not ever go out but I cannot take that chance. I think this is a much bigger issue and Ford is hiding from it. I am sending this out to see what awareness you could bring to this matter.
DavidDecember 2, 2014 at 2:27 pm
I had the exact same experience. My Escape was running fine, when my son took it into the dealer to addres the recall notice they did the software update. When my sone drove home the steering wheel was vibrating. He took the car back to school at Grand Valley State University and on the way home lost his power steering. He took it into a dealer near his school and they said this issue was alre[Show More]I had the exact same experience. My Escape was running fine, when my son took it into the dealer to addres the recall notice they did the software update. When my sone drove home the steering wheel was vibrating. He took the car back to school at Grand Valley State University and on the way home lost his power steering. He took it into a dealer near his school and they said this issue was already addressed with the recall and would not fix the problem (failed torque senor). I called Ford as well and was told the same thing they would not fix the problem. The software update was supposed to keep the power steering functional even if the torque sensor went bad and it didn't. Obviously the software update doesn't work and Ford will not own up to failed parts and software.
JosephOctober 2, 2014 at 4:51 pm
I received the recall notice in the mail (14S05) effective July 25, 2014. I brought the vehicle into my Ford dealer to have the recall satisfied in August in which I believe consisted of a control module software update. Until this service we had had no problems with the Power Steering. Shortly after the service My daughter started having the problem with the power steering completely going out[Show More]I received the recall notice in the mail (14S05) effective July 25, 2014. I brought the vehicle into my Ford dealer to have the recall satisfied in August in which I believe consisted of a control module software update. Until this service we had had no problems with the Power Steering. Shortly after the service My daughter started having the problem with the power steering completely going out. Because she is a college student at the University of Central Florida, I located the closest Ford dealer to her location in Maitland, FL. I took it to them specifically to address the recall failure. The service manager said that the Recall had already been closed out and any additional work would be at regular charge. Then he said that the problem is with the steering column and it would need to be replaced. I told him that I would like to pick up the vehicle and either reschedule the repair or even have my daughter drive it to the original dealer for the work and to address the fact that the software patch did not resolve the problem. His comment was that "this is a very dangerous matter and would not advise anyone drive the vehicle". I decided it was in our best interest to have the steering column replaced and to address the recall issue with Ford after the fact. Ford will not own up to the recall repair as documented. Yhey say once the recall is closed they will do nothing else. That is where we are today.