Ford Super Duty Truck Recall Issued Over Cracking Driveshafts

Ford received 40 customer complaints about the driveshafts breaking or becoming damaged.

About a quarter million Ford Super Duty trucks are being recalled, because they could be prone to roll away while parked or lose drive power, which may increase the risk of an auto accident or injury for individuals near the vehicle.

The U.S. National Highway Traffic Safety Administration (NHTSA) announced the Ford Super Duty truck recall on February 23, warning that certain F-250 and F-350 model trucks contain aluminum driveshafts, which may be prone to cracking or unexpectedly moving out of position.

NHTSA officials indicate that if there is a driveshaft fracture, the vehicles could suddenly lose power and the ability for the driver to safely maneuver the vehicle. A fractured driveshaft may also cause unintended movement while the vehicle is in the park position, causing a roll away accident.

Ford first learned of aluminum driveshaft problems in December 2021, after receiving several warranty claims indicating sagging passenger-side underbody insulators had come in contact with the aluminum driveshafts.

The manufacturer opened an investigation in conjunction with its parts supplier, Lydall Thermal/Acoustical, Inc., which revealed a total of 40 customer complaints indicating the driveshaft’s were damaged or broken. The investigation determined inadequate adhesion of the insulators to the vehicle underbody had resulted in loosening and sagging insulators, which had come in contact with the driveshafts.

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NHTSA officials are warning customers that until the vehicles are repaired customers may observe a loose underbody insulator and they may hear a clicking or clunking noise due to the insulator contacting the driveshaft.

The recall includes approximately 247,445 model year 2017 through 2022 Ford F-250 Super Duty and F-350 Super Duty trucks that were manufactured from October 14, 2015 to December 11, 2021, and were distributed for sale throughout the U.S. to licensed Ford dealers.

Ford Motors Company announced it will begin notifying customers of the recall by April 4, which will include instructions on how to schedule a free repair at their local dealer. Dealers will be instructed to inspect and repair the driveshafts as necessary and to properly attach the underbody insulators.

Customers with additional questions are being encouraged to contact Ford customer service at 1-866-436-7332 and reference the recall campaign number 22S09.

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