Jardine Babies R Us Crib Recall Expanded

The U.S. Consumer Product Safety Commission (CPSC) announced yesterday that Jardine Enterprises is expanding their Babies ‘R’ Us crib recall which was originally issued in June 2008. An additional 56,450 cribs are being recalled, bringing the total number of cribs which could pose a risk of entrapment or strangulation to infants and toddlers to over 375,000.

The wooden cribs contain slats that can break, creating a dangerous gap in which a baby could get stuck, fall out of the crib or strangle themselves.

All of the Jardine cribs were sold at Babies R Us, Toys R Us, KidsWorld or Geoffrey Stores throughout the United States since January 2002 for between $150 and $450.

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The first Jardine baby crib recall was issued on June 25, 2008 for 28 different models of cribs, involving approximately 320,000 cribs. The action was taken after the manufacturer became aware of at least 42 incidents where crib slats and spindles broke, creating a potentially life-threatening hazard. At least four of the reports involved cases where babies became trapped in the gaps created by the broken cribs.

Since then, an additional 19 reports of problems with the Babies R Us Jardine cribs have been received by the U.S. CPSC, leading to an additional recall for three more models sold since March 2004, including:

  • Model DA715BC – Dark Pine Olympia Lifetime with Date Code: 2/04 – 1/07
  • Model 0108L00 – Antique Walnut Capri Single Crib with Date Code: 7/06 – 11/07
  • Model 0308C00 – White Capri Lifetime Crib with Date Code: 12/05 – 11/07

Out of the new reports where the crib slats broke, 9 of these incidents occurred while the infant or toddle was in the crib. One report involved a 22 month old child who fell through the gap, but the U.S. CPSC indicates that no injuries have been reported.

Issues with crib safety have resulted in the recalls of millions of cribs in recent years, including one of the largest crib recalls in U.S. history for nearly 1.6 million Delta cribs in October 2008. That recall was issued due to problems with safety and spring pegs, which were found to allow the drop side of the crib to disengage creating a dangerous gap that killed at least two babies.

In December 2008, an investigative report published by the Chicago Tribune suggested that the Delta crib recall could have been issued years earlier if incidents in 2002, 2004 and 2005 had been properly tied together and investigated.

In 2007, the U.S. CPSC indicates that they changed the way they handle safety complaints, allowing them to better identify patterns among every safety complaint.

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58 Comments

  • DonelFebruary 11, 2020 at 5:11 pm

    My crib 0308L00 product date 03-2008 (Capri) is not part of the recall but my grandson got his leg stuck between the slats and broke his femur. It turned our lives upside down. I can’t understand how cribs product just a few months before are on the recall list but not this one. I am saving the crib because I have been searching for similar stories concerning this same model. If anyone has this mo[Show More]My crib 0308L00 product date 03-2008 (Capri) is not part of the recall but my grandson got his leg stuck between the slats and broke his femur. It turned our lives upside down. I can’t understand how cribs product just a few months before are on the recall list but not this one. I am saving the crib because I have been searching for similar stories concerning this same model. If anyone has this model and has had problems I think we should bring it to the forefront.

  • sosiDecember 19, 2015 at 3:53 pm

    Babies r us only pay 25 for a recall crib This is crazy

  • maryJanuary 6, 2015 at 3:11 am

    I am furious , I have not done anything or reached out to any one to see about a refund or new crib . I don't think ill be going going for the recall because it's nothing compared to the price paid .. we expected to use this crib for new babies in our family but now we can't as I barely found out its not safe . I'm very disappointed in both companies.!!!

  • TanglesJuly 12, 2014 at 1:14 am

    I received this crib for my grandson in 2011 as a gift and just researched and found out it is on the recall list...what do I do?

  • LaceyJune 26, 2014 at 8:46 pm

    I just received a Jardine crib as a gift. It is brand new however it's one of the recalled cribs and they wont do anything for me because it's over 10 years old. I'm so upset, I was laid of last year and that is why my friend brought this for me now I have nothing and they wont do thing.

  • shellyApril 29, 2014 at 11:45 pm

    I got online to try to find the side rails so that we could convert the Americana 4-in-1 crib to a full-size bed. We purchased the bed in 2009. I am sick to my stomach reading the comments posted about how BRU and Jardine have handled this - wow, what a disgrace. I guess the bed is now just kindling, so much for saving it for future grandchildren. Sign me up for a lawsuit

  • HelenFebruary 17, 2014 at 1:48 am

    I just found out the crib I purchased in 2007 ( Olympia 4 in 1 crib) was recalled. Haven't contacted anyone yet. But from what I'm reading it seems not too much is being done about the recall. What should we do from here?? I say lawsuit!!! The crib was very expensive not to mention the matching dresser we bought as well.

  • nancySeptember 4, 2013 at 7:24 pm

    I am in exactly the same situation as the rest of you. The cherry crib was used for 1 week with first grandchild now we find out its recalled and they want me to pay 100.00 for a crib after I use their 69.00 voucher that I can go to walmart and buy for 120.00, They are making money off of us! they had me cut up a brand new crib with the promise of getting a new crib that I could have at least used[Show More]I am in exactly the same situation as the rest of you. The cherry crib was used for 1 week with first grandchild now we find out its recalled and they want me to pay 100.00 for a crib after I use their 69.00 voucher that I can go to walmart and buy for 120.00, They are making money off of us! they had me cut up a brand new crib with the promise of getting a new crib that I could have at least used for an infant! Again the customer gets screwed and the goverment allows these companys to get away with it. I can't believe anyone thinks ths Goverment can run a health plan, they can't even protect us from defective products! I want on the class action law suit if one is sttarted!

  • ShirleyJuly 23, 2013 at 7:50 pm

    I purchased a Olympia 4 in 1 crib and matching dressor/changing table. This product I purchased in 2007 when I had my first child. We spend over 1500 on both the items. It was hardly used and we kept it in good condition. I had just found out online that this product was recalled. Babyrus did not inform us about the recall. I called the Jardine company - spoke with a lady got so upset and spoke [Show More]I purchased a Olympia 4 in 1 crib and matching dressor/changing table. This product I purchased in 2007 when I had my first child. We spend over 1500 on both the items. It was hardly used and we kept it in good condition. I had just found out online that this product was recalled. Babyrus did not inform us about the recall. I called the Jardine company - spoke with a lady got so upset and spoke with a manager. He stated we are only giving a 65 dollar voucher to buy there product. What the hell are they thinking??? I know my crib is used but 65 dollars is not acceptable. They said sorry we can't do anything. A crib only have a life span of 10 years. I told the manager that you made a faulty crib and its recall. Now you are going to give me a 65 dollars voucher to buy there crib plus I have to put in my money! This is ripoff and and they need to be sued! I can't even resell or give this crib away. What if I don't have money to buy another crib! Someone needs to do something about this! Shame on Baby rus!

  • katherineMarch 29, 2013 at 1:06 am

    please someone needs to do somthing about this right now cause of them i dont even have a crib to put my baby in and i kept calling the company and leaving messages and emails and they wont answer me back this sucks and is the biggest scam ever!!!!!

  • katherineMarch 14, 2013 at 9:00 pm

    i also got the same problem they sent me an email with instruction saying to cut the piece from the rail where the lable was located and send it to them for a voucher torwards a new crib not a $65 voucher and plus have to put more money towards a ugly cheap crib that they can only offer when i had a beautiful black olympia lifetime ""yea lifetime"" *BS*so i called everywhere to see what they can d[Show More]i also got the same problem they sent me an email with instruction saying to cut the piece from the rail where the lable was located and send it to them for a voucher torwards a new crib not a $65 voucher and plus have to put more money towards a ugly cheap crib that they can only offer when i had a beautiful black olympia lifetime ""yea lifetime"" *BS*so i called everywhere to see what they can do and these were their answer "sorry miss we cant offer any else cause jardine company stoped making cribs and also your even lucky your getting anything cause we were gonna stop taking any recalls complaint and you would of have to loose all your money" B**** please thanks god you guys aint making any more cribs cause your company is a ripoff and its not my fault that the crib was causing injurys i wasnt the one to make them.......so she saids "i dont really like your rudeness" but hello they dont understand i paid 300$ to get $65 for a crib i dont even like and plus i dont even have the money for a new one and now where is my baby gonna sleep... just cause they didnt know how to make a safe crib.. im so upset they wont help either if anyone has any iluck with them please let me know... but deff this calls for a law suit.......

  • DougFebruary 28, 2013 at 7:48 pm

    I too had to endure this NIGHTMARE from Jardeen and BabysRUs. We had to basically jump through hoops just to get a $65 voucher from them towards a new crib WHICH IS NOT THE ONE I BOUGHT ORIGINALLY! It cost me over $500 total and then they told me REPEATEDLY that they were sending me a voucher FOR A NEW CRIB...NOT $65 TOWARDS A CRIB. I called Jardeen directly and talked to a so-called manager names[Show More]I too had to endure this NIGHTMARE from Jardeen and BabysRUs. We had to basically jump through hoops just to get a $65 voucher from them towards a new crib WHICH IS NOT THE ONE I BOUGHT ORIGINALLY! It cost me over $500 total and then they told me REPEATEDLY that they were sending me a voucher FOR A NEW CRIB...NOT $65 TOWARDS A CRIB. I called Jardeen directly and talked to a so-called manager names Antoinette who refused to give me her last name when I flipped out over having to shell out another $100 AFTER ALREADY BUYING A $300 crib in the first place. I called 5 times and printed out (AND STILL HAVE) all the paperwork which NEVER MENTIONS NOR WAS I TOLD that I would have to pay $$ towards a recalled crib. WHO THE FUCK DOES THIS AND IS STILL IN BUSINESS. WE NEED A CLASS ACTION LAWSUIT AGAINST JARDEEN AND BABYSRUS WHO ARE STILL SELLING THE ORIGINAL CRIBS BY THE WAY! Anyone with information on how to contact someone who I can get in contact with for a lawsuit please e-mail me! Thanks...Doug

  • CariJanuary 31, 2013 at 1:18 am

    We too are Jardine furniture scam victims... while paying the extra money for the complete furniture set - armoire, changing table/dresser, and crappy crib we are now stuck with mis-matched furniture and a lesser-quality crib offer. Why is this allowed?

  • ElenaDecember 4, 2012 at 3:00 pm

    I soooo wish I had seem these posts prior to sending in for the recall since we never really had any problems with our crib in the first place. But being the responsible parents we are and wanting our baby to be as safe as can be, we participated. Seems they are telling everyone these days the same thing when we call to complain of the color and/or type of crib replacement that was received. We[Show More]I soooo wish I had seem these posts prior to sending in for the recall since we never really had any problems with our crib in the first place. But being the responsible parents we are and wanting our baby to be as safe as can be, we participated. Seems they are telling everyone these days the same thing when we call to complain of the color and/or type of crib replacement that was received. We had a nice white stylish crib that was part of the recall... so we sent in the required hardware and only days later received an email that our new crib was en route. I was elated I heard back so quickly. About week later, we received our new crib and were shocked to find out it was a cheaper crib in a walnut color. Like many others, we had a room full of matching furniture... so an all-white room and a walnut crib just wasn't going to fly. Had I known the replacement wouldnt be the same color, I would have opted not to participate in the recall. Upon contacting Jardine, they said there was only one color and style crib manufacturered for the recall and when I asked them to send back our white crib's hardware, they said they could not because the crib was part of a recall and it would be illegal for them to return hardware to a recalled crib. She then proceeded to tell me she will have a supervisor call me on the matter. This conversation took place a few hours ago and I am awaiting the supervisors call... however after reading all of these complaints online, I'm not expecting much change in outcome. And for those pp who were told they should just paint the crib... really??? Paint it?! So not only do we spend $400 on a white crib that we can't use anymore, we have to spend our precious time sanding and painting the cheap $100 walnut replacement??! Not only that... if the paint job isn't done properly, our baby can chew on or peel off the paint and eat paint chips! How dare they make such a hazardous suggestion! I really don't know how Jardine is allowed to get away with any of this.

  • AngelaNovember 13, 2012 at 2:06 pm

    Same here! The crib they sent back is JUNK! My crib is a 4 in 1 they send a 2 in . My original furniture is BLACK this is like a ugly cheap RED! When I asked the compane for my hardwear back they said they cant because it is illeal. Them keeping something that is MINE to replace it with this SHIT is illegal! That hardwear is MINE I want it back. Trust me, the crap the send look WAY more unsafe the[Show More]Same here! The crib they sent back is JUNK! My crib is a 4 in 1 they send a 2 in . My original furniture is BLACK this is like a ugly cheap RED! When I asked the compane for my hardwear back they said they cant because it is illeal. Them keeping something that is MINE to replace it with this SHIT is illegal! That hardwear is MINE I want it back. Trust me, the crap the send look WAY more unsafe then the crib that I have from years ago. the crib that my 5 year old daughter did JUST fine in. Unless you want a red wood piece of shit DO NOT send this companmy anything!!!!!

  • MarielaSeptember 16, 2012 at 11:02 pm

    Very upset with all of this, we bought two Jardine crib model # 0303G00. We bought them at BRU in 2006 and 2007 and we happen to hear about the recall from hearsay. They were mentioning a BRU/TRU crib recall and realized this in 2012!!! Our kids have outgrown the cribs but kept them at home to pass them onto my siblings who expect to have children in the near future. I can also attest to the [Show More]Very upset with all of this, we bought two Jardine crib model # 0303G00. We bought them at BRU in 2006 and 2007 and we happen to hear about the recall from hearsay. They were mentioning a BRU/TRU crib recall and realized this in 2012!!! Our kids have outgrown the cribs but kept them at home to pass them onto my siblings who expect to have children in the near future. I can also attest to the comment by B. D. Coppin on 5 August 2011 that wood easily peeled off with the babies teeth. I also wonder if any child choke from that. Additionally the cribs were easily prone to scratches on every day normal use. What dismal quality for $399, we spent $800+ on theses on dangerous and fragile cribs. I think a class action lawsuit is feasible and hope either Babies or Toys R Us stores choose their suppliers more carefully. I would need to receive some info whether I should choose to wait for an action lawsuit or receive two shoddy unrecalled cribs which I no longer truly need.

  • DebbieMay 29, 2012 at 8:55 pm

    SO, I just found out the crib we purchased in 2007 is part of the recall. we purchased the entire nursery set, crib, changing table and armouire. I am so dissapointed to hear about the replacement crib being a peice of crap, as we have another baby due in October!! This POS crib will not match any of the other furniture we spent money on. I called BRU because on thier web site, they say they will [Show More]SO, I just found out the crib we purchased in 2007 is part of the recall. we purchased the entire nursery set, crib, changing table and armouire. I am so dissapointed to hear about the replacement crib being a peice of crap, as we have another baby due in October!! This POS crib will not match any of the other furniture we spent money on. I called BRU because on thier web site, they say they will gladley return any recalled merchandise only for the lady to tell me it was not on the list. BS!! As if I didnt buy it from there!! Well, I will be taking my pregnant behind to the exact store I bought it from and raising hell!! Poor customer service!!

  • ShondaMarch 26, 2012 at 2:28 pm

    I received the replacement crib, does not replace my lifetime crib that I originally bought and the replacement crib is cracked! How can they send you a crap crib as replacement, I have been on hold waiting to speak to someone for so long, I finally just hung up! I am going to call babies r us to see if they will either take this crib or my original, as I still have, but now I have nothing for my [Show More]I received the replacement crib, does not replace my lifetime crib that I originally bought and the replacement crib is cracked! How can they send you a crap crib as replacement, I have been on hold waiting to speak to someone for so long, I finally just hung up! I am going to call babies r us to see if they will either take this crib or my original, as I still have, but now I have nothing for my daughter to use. I'm looking for there to be a lawsuit against this company and for them to no longer be able to do any kind of business, I heard they were going under a different name!

  • JoriMarch 16, 2012 at 2:12 pm

    I'm in the same boat as everyone here, I bought the 4-in-1 black lifetime crib, the lady in my emails says there is nothing they can do, however, I have the original recall package, with instructions for receiving a voucher. Since Jardine never made stopping the vouchers public, they are obligated to follow through with their initial promise of a voucher. There's a bunch of other legal issues th[Show More]I'm in the same boat as everyone here, I bought the 4-in-1 black lifetime crib, the lady in my emails says there is nothing they can do, however, I have the original recall package, with instructions for receiving a voucher. Since Jardine never made stopping the vouchers public, they are obligated to follow through with their initial promise of a voucher. There's a bunch of other legal issues that my friend who is a lawyer is following up on, but there very well might be a lawsuit

  • JessicaFebruary 4, 2012 at 6:43 pm

    I had purchased a cherry wood sleigh bed to match my bedroom suite and it got recalled and they sent me this ugly cheap walnut bed and I am mad. They refused to even send me a cherry bed or anything else. I want my money back now and they can have this bed back!! Anyone know what to do??

  • SabrinaOctober 13, 2011 at 1:44 pm

    I can't believe Jardine sent this cheap crib to replace my gorgeous white 4-in-1 crib. On top of that, the woman I spoke to through customer service was so rude and short with me that I was almost in tears when our conversation was over and I was nothing but nice to her! How can there be nothing they can do for the customers that were messed over in this recall?

  • LoriSeptember 27, 2011 at 2:20 pm

    Originally purchased the cherry wood crib for my son by Jardine, beautiful set - however once the furniturewas delivered it had such a strong formaldehyde type smell it permeated the entire apartment for days. Fans a blowing, windows open it was unbearable - even the neighbors complained! Contacted BRU to remove and after threatening to call local news stations they removed it and replaced with[Show More]Originally purchased the cherry wood crib for my son by Jardine, beautiful set - however once the furniturewas delivered it had such a strong formaldehyde type smell it permeated the entire apartment for days. Fans a blowing, windows open it was unbearable - even the neighbors complained! Contacted BRU to remove and after threatening to call local news stations they removed it and replaced with the white Jardine 4-1 crib and matching set. No smell thank god! All was well until I was contacted by BRU due to a recall. Got the kit, dismantled the bed, and had to purchase another bed for my son to sleep in. Nothing matched. After years of going back and forth - contacted Jardine and they said they would send or give voucher for a walnut 2-1 crib. Seems like Jardine is done and is just giving what they have left away, even if it is an inferior product. "Something is better than nothing mentality". Overall, Jardine makes shoddy products - hence the "stain smell" from Vietnam and the cheap wood that lead to massive recalsl. Sadly, it probably cost them $30 to make a crib in Vietnam, only to resell said crib in America for $399. Is there anything we can do? If you find out, let me know.

  • LeahSeptember 12, 2011 at 10:20 pm

    I am furious!!! I spent $399.99 on this beautiful white converter crib. I also purchased matching furniture and jardine dresser. Only to find out it was recalled so I followed Jardine's instructions sent in my hardware and was told I will receive my new crib in a few days. So today I received an ugly orangish colored, cheap crib with plastic on it. I am so mad!!!!!!!!!!

  • MelanieSeptember 2, 2011 at 4:14 pm

    I have the black 4-1 crib. I just recently found out about the recall. I am going on using this crib for my 3rd child who is 6 mo old. Luckly nothing has happened to my children. I read all the ugly comments about the replacement crib so i went to babies r us. They told me they could not doing anything as of june. So they suggested i call jardine up and ask them for a voucher. Well i called t[Show More]I have the black 4-1 crib. I just recently found out about the recall. I am going on using this crib for my 3rd child who is 6 mo old. Luckly nothing has happened to my children. I read all the ugly comments about the replacement crib so i went to babies r us. They told me they could not doing anything as of june. So they suggested i call jardine up and ask them for a voucher. Well i called them up again and they told me they cannot give out vouchers aniymore even if they wanted too. That this piece of crap that they are trying to pass off as great is good enough b/c it is approved by the government. Not happy one bit. So looks like I am out a 300 dollar crib.. I am on board with the lawsuit. This is very unfair.

  • B. D. CoppinAugust 5, 2011 at 11:43 pm

    We have two cribs that are part of the Jardine crib recall: DA 717BC and the 0303Goo. Has anyone had a problem with a baby tearing strips of wood of with his or her teeth? The baby in both cribs did just that. We had to work to get all the wood strips and chips out of one's mouth. Fortunately, she did not choke; however, we were alarmed and had to figure out a remedy. Now, after learning of the re[Show More]We have two cribs that are part of the Jardine crib recall: DA 717BC and the 0303Goo. Has anyone had a problem with a baby tearing strips of wood of with his or her teeth? The baby in both cribs did just that. We had to work to get all the wood strips and chips out of one's mouth. Fortunately, she did not choke; however, we were alarmed and had to figure out a remedy. Now, after learning of the recall and the breaking of wood, clearly, the wood was too soft for a crib. Have any babies choked while in any of these recall cribs?

  • MelissaJuly 26, 2011 at 2:59 pm

    I'm in the same boat as all if you! I had a Windsor crib in pine and they sent me this POS 2-1. Basically they ousted me for over $300!!!! Are you serious?!? I called, the lady was a b***h, I have emailed the corporate office but no response yet. I talked to the manager at my local BRU and he said if we can get a voucher they will certainly still honor them. Even they had no idea they were sending[Show More]I'm in the same boat as all if you! I had a Windsor crib in pine and they sent me this POS 2-1. Basically they ousted me for over $300!!!! Are you serious?!? I called, the lady was a b***h, I have emailed the corporate office but no response yet. I talked to the manager at my local BRU and he said if we can get a voucher they will certainly still honor them. Even they had no idea they were sending cribs and not vouchers. Why would we want to put our children in a crib from a company that no longer makes cribs and that had all of them recalled?!? Seriously?! If there is a lawsuit, I'm game! Sign me up!! I'm livid. I still have 14 weeks before baby boy comes but dang it, I can't afford to buy another beautiful crib.

  • katrinaJuly 26, 2011 at 12:52 am

    i dont think it is fair at all that i spent over 300 dollars for my sons crib & i ot some wood junk regular crib to replace his ! i bought his in black cause i could see him growing with it ! and now im stuck with a crib ill never use i am an interior designer everything is exact but some crap crib i was sent ?? saying it would be the same or compareable it wasnt a sleigh crib it wasnt black t[Show More]i dont think it is fair at all that i spent over 300 dollars for my sons crib & i ot some wood junk regular crib to replace his ! i bought his in black cause i could see him growing with it ! and now im stuck with a crib ill never use i am an interior designer everything is exact but some crap crib i was sent ?? saying it would be the same or compareable it wasnt a sleigh crib it wasnt black there was nooo comparason at all! i would like some explaination for this it has been a HUGE INCONVIENIENCE & its not right ! we paid our hard earned money to but a particular crib to keep our babies safe & we get in return a junky pos ! its not right !

  • veronikaJuly 22, 2011 at 8:11 pm

    I bought a beautiful crib that was recalled, now i received this ugly walnut crib that nobody wants. People please keep on calling the company and complaining, they told me that they have not received any complaints, PLEASE E-MAIL THE MANAGMENT AT das@dorel.com and complain to them too, IF WE ALL START COMPLAINING AND TELLING THEM HOW UNHAPPY WE ARE WITH THE CRIB THEY WILL HAVE TO DO SOMETHING. PL[Show More]I bought a beautiful crib that was recalled, now i received this ugly walnut crib that nobody wants. People please keep on calling the company and complaining, they told me that they have not received any complaints, PLEASE E-MAIL THE MANAGMENT AT das@dorel.com and complain to them too, IF WE ALL START COMPLAINING AND TELLING THEM HOW UNHAPPY WE ARE WITH THE CRIB THEY WILL HAVE TO DO SOMETHING. PLEASE DON'T STOP CALLING THEM.

  • marthaJuly 21, 2011 at 9:26 pm

    i purchased a beautiful baby crib that was recalled...bed was set up but never used. had misplaced my receipt..sent in the hardware and was absolutely shocked to find out what the replacement crib looked like. I had no use for the replacement crib and tried to sell it on craigslist for six months...cannot give it away...so unhappy...would not purchase a crib made by this company again. spent hu[Show More]i purchased a beautiful baby crib that was recalled...bed was set up but never used. had misplaced my receipt..sent in the hardware and was absolutely shocked to find out what the replacement crib looked like. I had no use for the replacement crib and tried to sell it on craigslist for six months...cannot give it away...so unhappy...would not purchase a crib made by this company again. spent hundreds more than replacement crib is worth....such a monetary loss. :-(

  • dianaJuly 17, 2011 at 3:43 am

    Did any of you purchase your cribs with a credit card? In many situations you can dispute the charge on your card, making a written explaination of the problem, and it will be removed and/or the money refunded to your account. This is one reason why I make purchases with a credit card. No matter how much money you are out, you would give it a million times over to undo something that happening to [Show More]Did any of you purchase your cribs with a credit card? In many situations you can dispute the charge on your card, making a written explaination of the problem, and it will be removed and/or the money refunded to your account. This is one reason why I make purchases with a credit card. No matter how much money you are out, you would give it a million times over to undo something that happening to your child. Luckily most of you became aware of the problem before your children were harmed. It’s just money, which you can replace. You cannot replace a child.

  • KarenJuly 15, 2011 at 12:30 pm

    We purchased americana jardine 4 in 1 in 2007 for our baby who was due in July. Son used it, no problems and now currently using it for baby #2. Yesterday woke up to her screaming and she had her legs stuck in the crib slats and had rolled over. Shes bruised on her ankles and crys when we touch her right one. I looked up jardine just to call and complain and when I typed in the model number saw it[Show More]We purchased americana jardine 4 in 1 in 2007 for our baby who was due in July. Son used it, no problems and now currently using it for baby #2. Yesterday woke up to her screaming and she had her legs stuck in the crib slats and had rolled over. Shes bruised on her ankles and crys when we touch her right one. I looked up jardine just to call and complain and when I typed in the model number saw its recalled for this same exact reason! After calling Jardine they tell me they will send a replacement crib thats a 2 in 1 in walnut color. How can they send out a less expensive 2 in 1 to replace a 4 in 1!? Not to mention the color selection doesnt match the rest of the set. I have heard of recalled cribs sending vouchers for you to pick but for this company to not even give you an option and send you some cheaper version is not fair. Have contacted both babies r us and jardine and they pretty much blew it off and say, "be thankful your getting a new crib four years later". I dont care how many years old it is, we purchased it under the impression it would be used for many years and with many babies (hence the whole idea of 4 in 1!). Jardine should be ashammed of their costumer service and do a better job meeting consumers needs. After all, they are the ones who made a defective crib!

  • CalebJune 23, 2011 at 9:20 pm

    I purchased a 4-in-1 White Capri model crib and received the same replacement crib as described on this site. I was told that this was the ONLY crib that was distributed in the recall and that it had been manufactured for the expressed purpose of the recall; it wasn't available for in store purchase. Obviously the replacement crib was not the same style or the same color as the model we had origin[Show More]I purchased a 4-in-1 White Capri model crib and received the same replacement crib as described on this site. I was told that this was the ONLY crib that was distributed in the recall and that it had been manufactured for the expressed purpose of the recall; it wasn't available for in store purchase. Obviously the replacement crib was not the same style or the same color as the model we had originally purchased. When I mentioned this, all I got in return was "Be thankful you got anything in return!" To me this was a little ridiculous as we spent money for a specific color and style of crib and were given a replacement that was not really a replacement at all. It is like trading a Mercedes in for a Kia and being told, "Hey, be glad you have a car!". I have left messages with the ext. 10419, but don't really expect that anyone will be calling me back. I also called Babies R'Us and they told me that they are just the distributor and that my problem is with Jardine.

  • NikitaJune 21, 2011 at 8:31 pm

    I bought a crib back in January of this year and found out not long afterward that it had a recall on it. Well, I sent the stuff in last week that they ask for.. Well, I got an email today stating they recieved it and that my new replacement was on its way. Well, after reading all of these horrible stories and even reading that they have a F rating, I am very concerns. I thought that the replaceme[Show More]I bought a crib back in January of this year and found out not long afterward that it had a recall on it. Well, I sent the stuff in last week that they ask for.. Well, I got an email today stating they recieved it and that my new replacement was on its way. Well, after reading all of these horrible stories and even reading that they have a F rating, I am very concerns. I thought that the replacement crib would be the one that you originally bought, but rebuilt to fix the recall on it. But, after reading that they send you a crappy walnut 2-in-1, I am not very happy and will be very mad if I get the same one everyone else is getting because I bought the black 4-in-1. I emailed them with my concerns on the things that I have read, the crib replacement, the voucher I've read about, etc. I also told them that I have read that they have horrible customer service, and that they have F ratings, etc and that if they did not help me with my problems ASAP that I was going to report them to BBB. I would gladly be apart of the lawsuit if anyone needs me.. I want this to be solved NOW! My son is 10 weeks old, he will be 15 pounds in probably another month or two.. and he will be too big for his bassinet.. I do not want a crappy 2 in 1 WALNUT colored crib that is poorly made... I want the 4-in-1 BLACK crib that I originally bought and now I would much rather it be from another COMPANY and definitely not Jardine.

  • CarrieJune 15, 2011 at 9:55 pm

    I called the recall phone number and received no help. Went to Babies R Us and spoke with their manager, he too was no help. He suggested I call their corporate office. I e-mailed them and nicely asked for them to provide me with an extra 25% discount on top of the sale they were running one their cribs so I could replace this junk one, and was told they couldn't do that because it was unfair to t[Show More]I called the recall phone number and received no help. Went to Babies R Us and spoke with their manager, he too was no help. He suggested I call their corporate office. I e-mailed them and nicely asked for them to provide me with an extra 25% discount on top of the sale they were running one their cribs so I could replace this junk one, and was told they couldn't do that because it was unfair to their other customers. Really? Who are they being unfair too? I will no longer shop in their store and suggest you don't either. I can find everything I need online through Walmart and Target for the same price. In fact, I purchased a perfectly good crib from Target that same afternoon for a really good price, and sold this crib still in the box to my neighbor who didn't have one, and couldn't afford to pay full price for a new one.

  • BrandyJune 8, 2011 at 4:48 pm

    I to got this piece of crap walnut crib my crib was white 4in1 for $400 and now they send me a walnut color also bought there changer dresser and other white furniture now I have a low end 2 in1 crib I can't use in my daughters room I called 1800-295-1980 and was given the head guys ext. 10419 Marino Lambrees I have left him 5 messages about this junk crib and no return call my baby needs a crib t[Show More]I to got this piece of crap walnut crib my crib was white 4in1 for $400 and now they send me a walnut color also bought there changer dresser and other white furniture now I have a low end 2 in1 crib I can't use in my daughters room I called 1800-295-1980 and was given the head guys ext. 10419 Marino Lambrees I have left him 5 messages about this junk crib and no return call my baby needs a crib to sleep in and I dont want to take this one out of box if they will take it back and at least send me the same color this is BS!!!!!! Has anyone had any luck with taking the cribs back to babierus directly please help

  • BrittanyMay 19, 2011 at 7:23 pm

    Here I am in the same situation as you all! I just received this piece of crap that I paid prob double for what its worth and my sons furniture is black. Is anyone having success with getting this resolved? Please advise!

  • CarrieMay 9, 2011 at 7:02 pm

    Has anyone had any luck with either Jardine or Babies R Us on resolving this issue? I am in the same boat and am due a week from today. Please update what you have found out!

  • Jayme KiesterApril 29, 2011 at 2:36 pm

    Autumn, I am in the same situation you are. Please let me know what you find out. Right now I am trying to get Jardine to give me a voucher for Baby's 'R' Us to get a Black crib. We bought the slider, toy box, vanity, and the crib all in black.

  • SaraMarch 19, 2011 at 7:42 am

    I too just got the UGLY and CHEAP Walnut crib today. I looked through all of my paperwork and it says several times that I was to get a voucher to buy a new crib not a cheap replacement. We have a new baby due in 6 weeks and it looks like she will not havve a bed to sleep in. I saw someone right on another website that if you go to babies r us with the crib they will give you a store credit for a [Show More]I too just got the UGLY and CHEAP Walnut crib today. I looked through all of my paperwork and it says several times that I was to get a voucher to buy a new crib not a cheap replacement. We have a new baby due in 6 weeks and it looks like she will not havve a bed to sleep in. I saw someone right on another website that if you go to babies r us with the crib they will give you a store credit for a new crib or if you have the packing slip they will give you a full refund. It is extremly un fair for Jardine to send out cribs that are not comparable to what we already owned. Wrong color, cheaper price etc. I thing you ladies are all very correct in that there will be a law suit soon. There is no way they can get away with this. I do not want this product and I cannot even sell it to get what I really want. Screw them!

  • MichelleMarch 15, 2011 at 6:27 pm

    This is complete crap...I just got off the phone with customer service regarding this crib recall..The replacement crib that they send out to everyone is a 2 in 1 Jardine WALNUT finish..I based a whole nursery around white furniture because we had this crib with our previous child and now they send out a Walnut one? WTH...and that is the ONLY option they give you. So we spend our money on somethin[Show More]This is complete crap...I just got off the phone with customer service regarding this crib recall..The replacement crib that they send out to everyone is a 2 in 1 Jardine WALNUT finish..I based a whole nursery around white furniture because we had this crib with our previous child and now they send out a Walnut one? WTH...and that is the ONLY option they give you. So we spend our money on something that we wanted and liked and because of manufacturing error they just send us whatever they feel..BS!!!!!!!!!!!!!!!!!!!!!!!!!

  • nicoleFebruary 20, 2011 at 2:59 am

    I went online to find out how to convert from crib to toddler bed. once I enterered in the model number every link popped up saying it was recalled. i read as of January 2011 that jardine will not offer vouchers only "cheap replacement" in a walnut color ( not the color of my sons room..cherrywood is what we paid for!) anyway I found the recall website printed out a label via usps and shipped th[Show More]I went online to find out how to convert from crib to toddler bed. once I enterered in the model number every link popped up saying it was recalled. i read as of January 2011 that jardine will not offer vouchers only "cheap replacement" in a walnut color ( not the color of my sons room..cherrywood is what we paid for!) anyway I found the recall website printed out a label via usps and shipped the parts (screws and plates ---proof that I cant resell the old one) and within one week ( maybe less) I received an email with a fed ex tracking number saying it would be here in a few days a total of 2 weeks start to finish. never once talked to customer service!!!! my question is is the replacement crib crap? has anyone received a replacement crib and not a voucher? I want to sell or trade the new in box one since I don't need it. my old crib never gave me a problem and since we found out I got my son a toddler bed (20 months old and no problem)

  • AmyFebruary 18, 2011 at 3:47 am

    Autumn Im in same boat with you, I bouugh the jardine cherry crib for 350 in order to use it for a head board and foot board and just recieved this peice of crap walnut 2 in 1 that is not comprable in price nor color or the style I picked out and paid damn good money for. I called jardine and they gave me another # to call which i couldnt get through to. Have you spoken with them directly? Are the[Show More]Autumn Im in same boat with you, I bouugh the jardine cherry crib for 350 in order to use it for a head board and foot board and just recieved this peice of crap walnut 2 in 1 that is not comprable in price nor color or the style I picked out and paid damn good money for. I called jardine and they gave me another # to call which i couldnt get through to. Have you spoken with them directly? Are they not willing to take this crib back and give us a voucher to atleast get a crib that is a 4 in 1 and the same freaking color as our childrens bedroom furniture. I could not be more upset about this situation. I plan on calling babies r us customer service tomorrow and demanding they take the crib back and give me a replacement that is comparable to the crib I paid for.

  • AutumnFebruary 2, 2011 at 10:02 pm

    Bought the Jardine Olympia convertible crib in 2006, it was on my babies r us registry. we paid extra money and had the black one special ordered to match the furniture set we also got. Our baby just turned 4 and we were to convert the toddler bed into the full size, bought a new box spring, mattress, and frame for it. When we went online for instructions , we found out it was recalled. I never g[Show More]Bought the Jardine Olympia convertible crib in 2006, it was on my babies r us registry. we paid extra money and had the black one special ordered to match the furniture set we also got. Our baby just turned 4 and we were to convert the toddler bed into the full size, bought a new box spring, mattress, and frame for it. When we went online for instructions , we found out it was recalled. I never got a word from BRU ! Not only did we have to stop using immediately, our baby now had to sleep on a mattress on the floor. While taking apart we noticed the rails were in fact splintering apart and saw how this could potentially impale my toddler. I sent the parts back to Jardine for the recall, in agreement that they would give me a voucher for BRU for the highest amt. that was charged in store for my product. At this moment i am happy I am getting rid of this thing before she can actually jump on it and get stabbed going thru it. A week and a half later, I received a fedex package in the mail containing a low priced walnut baby crib. I don't have a baby or a walnut bedroom set...and I paid the highest price possible to have this product in black, not to mention convert to a full bed ! Jardine could not be more ignorant about this and have actually advised me that the splintering recalled bed that i returned the parts for 'was fine to use as a bed', and the crib was all that they were offering. I will continue to seek justice, and if there is a class action lawsuit I would be more than interested. I am very upset, have cooperate complaints with toys r us, and soon plan on contacting my state representative. My little girl is still on the floor.

  • kurtDecember 16, 2010 at 9:19 pm

    my son is now 8 months old and we have the jardine crib model #0108L00. and now unfortunatly he has a broken femur... yes broken femur! He has gotten trapped in the slats and now has a broken leg which is in a cast.. this is not supposed to happen to an 8 month old baby boy...

  • GabrielleJune 7, 2010 at 10:21 pm

    I just found out about the recall on my daughter's crib about 3 weeks ago. In the process of us moving, we couldn't find the conversion set to change the crib into a toddler bed. So I went online to look for it. Well, that's when I found out there was a recall and that they no longer sold the conversion set because of the recall. I did the whole recall process online and they emailed me a ship[Show More]I just found out about the recall on my daughter's crib about 3 weeks ago. In the process of us moving, we couldn't find the conversion set to change the crib into a toddler bed. So I went online to look for it. Well, that's when I found out there was a recall and that they no longer sold the conversion set because of the recall. I did the whole recall process online and they emailed me a shipping label. I shipped the mattress support plates and bolts only, as well as the labels on the crib showing date of manufacture and Item # and the personal information form (name, address, crib id #, and signature) to Jardine on 5/18/10. (Yeah, my daughter had to sleep in a pack and play for 2 weeks, but she survived.) They received it 5/20/10 and emailed me the voucher 5/24/10. I couldn't find any crib that I liked at the BRU store, but I did find a very nice convertible crib online that was much cheaper than anything in the store and it had great reviews. When I called the online BRU they did inform me that they would not accept the voucher for an online purchase. However, when I went to the actual BRU store, I was told that if I found a crib online they would give me a credit if I brought in the packing slip and the voucher. I ordered the crib online on 5/25/10 and it was delivered on 5/28/10. So check with your local BRU to see if they can do the same. From shipping the crib pieces to Jardine to a new beautiful crib was less than 2 weeks for us. Not a bad experience for us. I do realize that it is 2 years after the original recall, so I'm sure they are not getting flooded with calls and complaints which expedited our process.

  • MegMay 27, 2010 at 3:07 am

    Our crib was part of the second list of cribs that included two others. I never really had any issues with our crib..of course, until my daughter got her arms and leg stuck in the slats and she was so upset that she kept twisting to get free..which only ended up hurting her more. I was pretty annoyed by this and it was more by happen stance that I even had found out about the recall. It had been w[Show More]Our crib was part of the second list of cribs that included two others. I never really had any issues with our crib..of course, until my daughter got her arms and leg stuck in the slats and she was so upset that she kept twisting to get free..which only ended up hurting her more. I was pretty annoyed by this and it was more by happen stance that I even had found out about the recall. It had been when I called to file a complaint that I came across it on google. I was pretty happy to see it could be sent back. I'm fortunate, I suppose, I had a pretty easy time with the return. It was annoying to have to deal with it in the first place, but once I had all the pieces needed for the return, I sent it off and my voucher was in my email before the end of the week. FYI, to those parents who are frustrated with the return process. You DONT have to return the whole crib..make sure to read the instructions. You only have to return the mattress supports and the bolts. I thought the same thing at first. I'm glad I didn't know about the recall until recently, since Jardine had so many issues with dealing with it correctly. Overall, I would have preferred cash or the ability to spend the voucher the way I wanted. It's true that if you don't spend the full amount you're essentially throwing away money. We just went ahead and purchased a new crib with the voucher and went with the Babi Italia, Eastside Lifetime crib. It's beautiful and solid wood. Also a bonus is that BRUS was running a 20% off sale and we were able to combine the coupon and the voucher. So now we have a lovely crib that we'll use for our next baby. I heavily researched this brand and crib so not to have the same problems again. I wish Jardine and BRUS would have allowed us to purchase the cribs online, there are so many more choices there..and that Jardine had made a quality product to begin with. I don't appreciate the idea of putting my child in a bed that could become dangerous to her. However, I think for us this worked out alright for the most part, despite the stress and frustration of the whole process. Good luck to the other parents out there dealing with this.

  • BrendaMay 24, 2010 at 10:34 pm

    We purchased a Jardine standard crib around 9-10 months ago for our Grandson. Sen. Kirsten Gillibrand is presenting a bill to congress to ban ALL DROP SIDE crib rails. My daughter will give us the model number of the crib. If it is not on the recall list no one can help. I contacted corp. BRU and was told that if ours is not on the list there will be no voucher. Keep in mind, they have taken them [Show More]We purchased a Jardine standard crib around 9-10 months ago for our Grandson. Sen. Kirsten Gillibrand is presenting a bill to congress to ban ALL DROP SIDE crib rails. My daughter will give us the model number of the crib. If it is not on the recall list no one can help. I contacted corp. BRU and was told that if ours is not on the list there will be no voucher. Keep in mind, they have taken them off their floors. This has left me with no confidence in Jardine or BRU. I e-mailed Corp Jardine. No response as of yet. If a Senator is trying to get all of these type of cribs banned, all the companys should voluntarily recall any drop sides. Whether they are on a recall list or not is not significant. There are a number of cribs, not neccesarily Jardine,causing significant injuries and or deaths. I e-mailed Fox news with all the info I gathered which is a very time consuming process. We can't wait for Congress to make these companies do the right thing!! We are buying a standard crib this week with no drop side rail. Class action suit sounds good to me. Consumer safety commision cannot force BRU and or Jardine to make good on drop sides not on the Federal recall list. These companies expect people to either give up or are too busy to take the time to do something about it. By making it so difficult for people to get vouchers or sending broken parts back is ridiculous!! The company that carries Jardine or any other product should call the vendor themselves not the consumer!!!!!!!! After reading all the comments, you may get a little help from consumer affairs. Its worth a shot. Don't know if Fox news will be of any help but is was worth trying. There is no prevention anymore. It takes injuries and or death before a product ends up on a recall list. Whats wrong with this picture. Taking a proactive approach by voluntarily recalling all drop side rails is the only safe way to go. Ah but this costs money. The crib industries attention won't be had until they are in the same situation that Toyota is currently in. And we all know how cost effective that was

  • MicheleMay 2, 2010 at 1:56 am

    I have a jardine crib and mine isnt even on the recall list the make of the crib is but not the model and the only difference between my model and the one that was recalled is the color are you kidding me. My daugter keeps getting her knee cap stuck.Then I have to break the crib to free her. The peolpe at jardine wont even send me a voucher because my crib is not on the recall list. I spoke with a[Show More]I have a jardine crib and mine isnt even on the recall list the make of the crib is but not the model and the only difference between my model and the one that was recalled is the color are you kidding me. My daugter keeps getting her knee cap stuck.Then I have to break the crib to free her. The peolpe at jardine wont even send me a voucher because my crib is not on the recall list. I spoke with a representive and the jerkl i got said if my crib slats were a certain width apart there was nothing they could do. All they could do is send replacement parts to replace the parts that broke. They have poor customer support no empathy or sympathy for the parents who have to put up with these poorly made cribs.Not to mention what if my daughter gets seriously injured. If there is a class action lawsuit I would like to be a part of this Im done with Jardine cribs.

  • JenniferJanuary 19, 2010 at 12:55 am

    We have just gone through this thing with jardine and gotten no where. I had to go out and spend money on a new crib-money I did not have, with the hollow promise that we would get a voucher from jardine. Our daughter actually broke one of the slats during the night, she could have been impaled on the slat with where it broke. The only reason I found out that her crib was now part of the recall[Show More]We have just gone through this thing with jardine and gotten no where. I had to go out and spend money on a new crib-money I did not have, with the hollow promise that we would get a voucher from jardine. Our daughter actually broke one of the slats during the night, she could have been impaled on the slat with where it broke. The only reason I found out that her crib was now part of the recall was because I couldn't get ahold of anybody at jardine so I looked them up online and the recall is what came up. They are beyond rude, and very thoughtless about what they have put parents through. It was irresponsible and negligent on their part to not notify consumers directly about the recall-a reputable company would have done this. To knowingly put our childrens lives in danger is beyond unbelievable and deserves a class action lawsuit!! As I told the inconsiderate snot on the phone at jardine, they knowingly produced garbage and sold it to unknowing consumers as a quality product. She disagreed and said there is nothing wrong with what they produce. I said if you have had 3 massive recalls in a row, obviously you have a serious problem and shouldn't be in business. We buy these products assuming that our precious little ones will be safe. Jardine has no right being in business and if there is a class action lawsuit, I'd gladly jump on board. I'm stuck looking at that fricken crib for now till I hear back from the cpsc about the incident report-so I can't even take Jardine's required pieces off of it to get my voucher!! And as I pointed out to BRU, That supposed voucher, should it ever materialize doesn't even come close to covering the cost of a decent new crib with the rise in cost of everything known to mankind.

  • barbaraOctober 15, 2009 at 6:53 am

    Count me in I am very unhappy with the way the Jardine crib recall has been handled and especially with the treatment we have received at your stores. We received a voucher for a new crib and were told we had to use it at BRU- I don't understand the connection- you already made a profit on the first crib- you are out nothing for the recall and now we are required to buy a replacement crib form you[Show More]Count me in I am very unhappy with the way the Jardine crib recall has been handled and especially with the treatment we have received at your stores. We received a voucher for a new crib and were told we had to use it at BRU- I don't understand the connection- you already made a profit on the first crib- you are out nothing for the recall and now we are required to buy a replacement crib form you and you are stocking no cribs that compare to the one we had for close to the same price. We also purchased matching pieces on which you made a profit and now cannot match a crib without adding over $100.00. We shopped at your store in Fort Myers, Punta Gorda, and Sarasota- when we told them we had a voucher we were virtually ignored in every store and in Sarasota we were told to drive on to Tampa. We were also told that there is a larger selection on-line but our voucher will not cover that it is for an in-store purchase only- I want to make an in-store purchase at another store where they are more accommodating. I also noticed that BRU is selling what appears to be the same crib still manufactured by Jardine but under the name Bergamo Americana Lifetime Convertible Crib. My voucher isn"t enough to buy this identical crib either. Not a happy BRU customer.

  • kevinSeptember 16, 2009 at 3:16 pm

    Am in the same boat, where do i get a box big enough to fedex the crib back? Waste of gas, money and my time! plus i have the rails thats converts it to a bed will babies r us take that back? This has been a complete f**k up! Not happy.

  • BPAugust 31, 2009 at 12:41 am

    I have been waiting months to hear back from Jardine. I am beginning to think this is a scam on their part. No interest in helping parents. I have sent my fedex package into them, but have heard NOTHING back from them. I think they are waiting until I no longer need the crib before they decide to send the refunds/vouchers, or whatever they agreed to. Do we have a class action lawsuit issue in orde[Show More]I have been waiting months to hear back from Jardine. I am beginning to think this is a scam on their part. No interest in helping parents. I have sent my fedex package into them, but have heard NOTHING back from them. I think they are waiting until I no longer need the crib before they decide to send the refunds/vouchers, or whatever they agreed to. Do we have a class action lawsuit issue in order to get our money back.

  • LisaJune 30, 2009 at 11:35 pm

    My child is now almost three years old and while he has been out of the crib for over a year, we purchased this particular crib and matching changing table with the idea he would have them as bedroom furniture he could grow up with. I wonder if an infant can break the slats, what damage could a toddler or older child do to the crib when it is being used as a bed headboard and footboard. Also the[Show More]My child is now almost three years old and while he has been out of the crib for over a year, we purchased this particular crib and matching changing table with the idea he would have them as bedroom furniture he could grow up with. I wonder if an infant can break the slats, what damage could a toddler or older child do to the crib when it is being used as a bed headboard and footboard. Also the upper left hand drawer of the matching changing table has split recently, in addition to the strong fish odor it has had since we purchased it new at BRU in 5/2006. The furniture was unpacked and assembled in August 2206. My husband says, "we could have bought this crap at any cheap-ass furniture store." We paid higher-end prices to get higher-end quality. You're damn right there should be a class action suit and the rewards should come out of their corporate pockets and quarterly dividends, and not consumers who were suckered into this mess. Thier half-assed, cheap-assed imitation of an atonement just adds salt to the wound and extra money should be awarded just for that as well.

  • RECALL OPERATORApril 30, 2009 at 8:48 am

    AS AN OPERATOR WHO HANDLES THE JARDINE RECALL PHONE CALLS, THEY TELL US THAT IT TAKES 7-10 BUSINESS DAYS TO GET THE RECALL KIT OUT TO CONSUMERS AND 7-10 ONCE THAT KIT IS RECEIVED BY JARDINE, IT TAKES ANOTHER 7-10 BUSINESS DAYS TO GET THE VOUCHER OUT TO CONSUMERS. I DON'T KNOW IF YOU LIVE IN THE USA OR CANADA, BUT THE AMOUNT OF THE VOUCHER IS FOR THE HIGHEST RETAIL PRICE PLUS AN EXTRA 10% FOR SALES[Show More]AS AN OPERATOR WHO HANDLES THE JARDINE RECALL PHONE CALLS, THEY TELL US THAT IT TAKES 7-10 BUSINESS DAYS TO GET THE RECALL KIT OUT TO CONSUMERS AND 7-10 ONCE THAT KIT IS RECEIVED BY JARDINE, IT TAKES ANOTHER 7-10 BUSINESS DAYS TO GET THE VOUCHER OUT TO CONSUMERS. I DON'T KNOW IF YOU LIVE IN THE USA OR CANADA, BUT THE AMOUNT OF THE VOUCHER IS FOR THE HIGHEST RETAIL PRICE PLUS AN EXTRA 10% FOR SALES TAX. I AM NOT SURE OF THE RATE OF EXCHANGE FROM US$ TO CANADIEN $, BUT I WOULD LIKE TO THINK IT IS COMPARABLE IN REFERENCE TO THE VOUCHER. HOWEVER, I HAVE NO CONTROL OVER THE WAY THINGS ARE ORCHESTRATED, I JUST HANDLE THE CALLS AND DO THE BEST I CAN DO FOR THE CONSUMERS. HAVE A NICE DAY!

  • TyraApril 19, 2009 at 11:33 pm

    I think a class action suit is appropriate. We bought an entire set of Jardine furniture from Babies R Us, an the voucher amount is not nearly enough to cover a comperable replacement. It would cost me at least an extra $150 to get a suitable replacement, and I REFUSE to give them any more money.

  • JenniferJanuary 31, 2009 at 12:50 pm

    Lisa- just wondering if you've posted similar comments on another site and if anyone has replied . We, too have had many issues with Jardine. It's crazy how they're handling this and it's pretty obvious that they just want us to go away. The threat of a class action suit might make them take notice and treat their customers a little better.

  • LisaJanuary 14, 2009 at 4:24 pm

    Cant we get a class action lawsuit going for all the inconveinence this has caused? I am part of this recall and find it extremely frustrating the way they are handling this. We (the consumer) are losing out on money. We have to purchase a new crib at BRU or TRU and if we dont spend the full voucher amount, we lose it. Jardine and Babies R Us are making out on this deal. They are making money[Show More]Cant we get a class action lawsuit going for all the inconveinence this has caused? I am part of this recall and find it extremely frustrating the way they are handling this. We (the consumer) are losing out on money. We have to purchase a new crib at BRU or TRU and if we dont spend the full voucher amount, we lose it. Jardine and Babies R Us are making out on this deal. They are making money on this recall. Also, we have to wait at least 4 weeks for the voucher, so that means, no crib for our baby for at least 4 weeks! Unreturned phone calls, runaround answers, clueless hotline operators, lack of care for the safety of my child...I could go on and on. i have been reading others comments on this recall and they are ready for a class action suit!

  • Stork Craft Baby Crib Recall: Over 500,000 Cribs : AboutLawsuits.comJanuary 14, 2009 at 4:02 pm

    [...] this month, a Jardine Babies R Us crib recall, which was originally issued in June 2008 , was expanded to include over 375,000 baby cribs that [...]

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