Nestlé Accupure Water Dispenser Recall Issued Amid Reports of Fires and Overheating

Thousands of Nestlé water dispensers have been recalled, following over a dozen reports of the water filtration systems overheating, smoking, or catching on fire, posing a fire and burn hazard to customers. 

The Nestlé Waters AccuPure water dispenser recall was announced by the U.S. Consumer Product Safety Commission (CPSC) on July 28, due to design issues that may lead to overheating problems.

At least 15 consumer reports have been documented, including even incidents where the water coolers caught on fire or emitted smoke. To date, no injuries have been reported in relation to the recall.

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The devices are designed to connect to a plumbing system, and draw water that is then filtered for consumption. The CPSC has determined that they pose a fire and burn hazard to customers due to their tendency to overheat.

The recall affects about 12,300 units and involves two models of the Nestlé Waters AccuPure floor standing filtration dispensers that are marked with model number HB215-3G sold in black, and model number HW215-3G sold in white. The devices measure about 44.6 inches tall by 12.5 inches wide and are marked with the brand name logo “AccuPure”. The water filtration systems are equipped with an illuminated clock display on the front face cover above the water dispenser.

The systems were manufactured in China by Water Solutions Limited of Hong Kong. They were distributed by Nestlé Waters North America Inc., of Stamford, Connecticut. The units were sold or rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters. Some of the units were sold individually for between $700 and $900, however the majority were not eligible for retail purchase.

Customers are being asked to stop using the systems immediately and to unplug the water dispensers. Customers should contact Nestlé Waters at 844-895-9691 or visit them online at and navigate to the “Safety & Storage link on their home page for information on how to schedule a free replacement installation.


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