To Whom It May Concern: Feb 2nd, 2018 I bought the Slim Fast product 10 years ago (slim fast ready to drink chocolate) from Tops Market @ 1989 Seneca St, Buffalo, NY 14210 (Previously known as “B-Kwik”) back in “2009” where I drank it for about 2 weeks. Then, one day, about a half hour after drinking one of the cans, I had become violently and severely sick for a week may be more experiencing a lot of pain and discomfort which led me straight to see a doctor at the E.R.! Ever since that day, I have had nothing but stomach problems! I’ve been sick and back and forth to the emergency room, and/or doctor’s office consistently and quite frequently trying to find out what was making me sick? Throughout the many, many visits I guarantee I have explained multiple times to a multitude of doctors that, I believed it was something in the Slim Fast Drink that was making me sick!!! They are aware and have documented our conversations. But, let me start by letting you how this Slim Fast made me feel and the symptoms I was experiencing after drinking it. Physically, It started with gut wrenching abdominal pain, cramping, and diarrhea, I was having night sweats and chills! I started to lose my hair! (I believe from stress) I had Extreme abdominal pain & discomfort, gas, and bloating, constipation and hemorrhoids. This was just a horrifying vicious cycle that wouldn’t stop!!! Ever!!!! Also, I experienced a terrible infection that caused my urine to change color. Literally, it looked like the famous “Sunny Delight” orange drink! You couldn’t see through it!! For me, this was quite disturbing! I became immediately anxious and started having panic attacks!! The doctor prescribed me antibiotics not once, but twice! Finally, after a long agonizing month of antibiotics, the infection was gone. But, I was still sick, I now have no idea what this bacteria has done to my body??? I was always sick to my stomach and I constantly worried about something really serious was going on!!! Back and forth in and out of the emergency rooms, I was constantly sent home because nothing was life threatening. So I just dealt with it !!!! I dealt with it, knowing if I went back to the E.R, I’d just be sent home again. So, to save myself the embarrassment, and the frustration of being sent home again, I just dealt with it!!! The pain, bloating, constant discomfort, depression and anxiety for years!!! 10 years as a matter of fact!!! If I wasn’t dry heaving, I was throwing up! A pain in my stomach I could not explain, unbelievable gas and bloating. I was only able to eat when I absolutely had too because, I was afraid of the pain I may experience after I was done. And it only progressively gotten worse over the years! I have explained my story to multiple Doctors who can vouch and testify that I explained to them that I strongly believe it was the slim fast that caused all my stomach issues, not to mention the mental torture this put me through!!! I have lost the last 10 years of my life because of this product due to abdominal pain and discomfort, anxiety and depression, High blood pressure, Hypothyroidism, and embarrassment at the workplace! (when I wasn’t home sick in bed)!!! I also was out of work on FMLA due to all these issues! I was an Veteran employee of the previous company I was at working there for 16 years and great at what I did I was making great money! As of just recently, January of 2017 that employer terminated me for something that I believe, could have been overlooked. And, I strongly believe they looked for a reason to get rid of me because they were sick of me calling in because of my stomach issues and never getting any answers! Now, mentally, it was destroying me!! I was so physically sick in bed for such long periods of time, that after a while it made me severely depressed !! I would sleep and cry all the time because of the depression and anxiety and combined with the stomach issues I was going through I really wasn’t feeling well at all. Truthfully, I didn’t have very good thoughts to say the least!! This affected my entire life!! I missed out on so much of my life!!! It really saddens me that I missed my Son growing up! When I first got sick, my Son was my my little 11 year old boy! Now, he is a full grown man! What happened ??? where did the time go???? My son was 11 years old when this all first started and now he is 21 years old!!! Those 10 years were his Teen years!! This is when he needed me most!!! And where was I? I, was probably in bed sick, yelling at him because I was too sick and too depressed to get up out of bed and be a Mom!!! The Mom I know I really am!!! I can’t believe I could yell at my child for wanting his Mother!!! I really didn’t mean it but I was extremely sick and constantly in bed or at the emergency room explaining to everyone that I thought I may have gotten sick from Slim Fast!! I missed out on being the best Mom I could be for my Son due to this Damn bacteria in this slim fast, and the multiple issues it cause me and my entire Family!!! I feel like I’ve missed out on what was supposed to be the best years life!!! This all started when I was 33 years old and this April I will be 44 years old!!! Ever since I’ve drank that Slim Fast I’ve, lost my physical and mental health!!! Because of being sick, I’ve lost my friends, family, irreplaceable time with my one and only child!!! These are years I can Never get back!!! Over the past 10 years, living sick like this everyday has been extremely hard!!! Some days, It was hard to get out of bed and other days, it was virtually impossible!!! There were days that I really wanted to end it all !!! The only reason I didn’t is because of the Love I have for My Family and Jesus Christ!! The last thing I ever want to do is hurt my Son or my Father! They both would be devastated if something happened to me!!! Prayer and my faith in Jesus are the other 2 that kept me going!!! I continued to pray each and every day!! I had to because not only was I depressed, anxious, and emotional throughout these last 10 years but, I started to become very mad and angry too! The doctors kept testing me but, could not detect anything so they kept sending me home, but, I knew I was sick! I started to question my own sanity!! Wondering if the doctors where right and this is how I was supposed to feel! I became very irritable and it started to cause issues between my now Ex-Husband and I.Trust me, this has done nothing good for me in my life!!! The last 10 years of my life has been the worst time in my entire life!! It truly has been a very Long and agonizing 10 years full of: ~Unbelievable amount of pain and discomfort ~Nausea & Vomiting ~Anxiety & Depression ~Social Anxiety ~Countless Days/Months of missed work ~Embarrassment Finally, after years of Testing, Emergency Room & Doctor visits, the recent GI doctor I am now going to can now seeing what the damage the slim fast has done to my digestive system!!! And we are finally getting things taken care of! Correcting one issue at a time. I will never be able to get back any of the those 10 years of my life that I feel have been robbed of me!!! Now that I am starting to feel a little better, I’ve decided to contact an attorney and get his/her thought about a possible case. I would love to speak with a attorney immediately about this awful awful situation these people have put me in for the last 10 years and how miserable this product has mad my life!!! I’m sorry if I seem to becoming off a little harsh, but this has been nothing but destroyed my life over the last 10 years and I’m begging for someone to let me know what they think! Please feel free to contact me at any time!!! Thank you for your time!!!! If you can??? Please HELP!!! Something good has to come out of all this horrible mess this product has caused in my life!!! Thank You Very kindly, Michelle

I drank Slim fast back in 2008 to help with a diet I wanted to start. Being a truck driver for BRINKS, I rarely was able to eat right so I used the product to help. From the time I started I have had bad bowel issues..constantly runny..always running to the toilet, unable to walk long distances due to having to sit down and go. I think it caused an infection inside. I wonder if anyone else had issues similar. Please let me know. To this day i still suffer with this problem.

I drank a Slimfast on Dec. 1, 2009, in the afternoon. Had no appetite for the rest of the day. Woke up at 4 AM on Dec. 2, 2009, with cold sweats, vomitting, so weak I had to crawl to the bathroom because I could not walk. Could not even swallow sips of water.Doctor prescribed an anti-nausea med to settle my stomach, so I finally stopped throwing up but still felt weak and achy. Here it is June 2011 and stomach is still not well. Have been diagnosed with SIBO in 2010 and again in 2011 which occurs as a direct result of food poisoning. On antibiotics for over 2 mos in 2010 to treat SIBO. Am now on antibiotics again to treat SIBO, and a very restricted diet – no fruit, veggies must be well done and many of them are restricted, no dairy, etc… Severe food poisoning is not easy to recover from.

It is very sad that i got sick do to drinking slimfast , they should let people no what is going on with the things we buy out of the stores that is – – – – up. why is it that we have not heard anything else about the lawsuite yet. thank you.

Dec. 2009 I had vomiting, nausea, and diarrhea. I even went to the doctor. I sent in my prof of purchase to slim fast and i never received my money and still waiting.

In dec.2009 I bought 24 cans of sim fast and felt ike I had the flu after acouple of can the worst felling ever I was nause and stomach pains diarrhes o boy. I tried contacting them they said they were going to refund my money back and I’m still waiting.

I just this week bought cans of Slim Fast on sale at Target. I never drink Slim Fast…but they were on sale so why not. Sure enough, after 1 can, just 1, I fell deathly ill with the vomiting, nausea, diarrhea, the works. Took me about 3 days to recover and I had to call out of a job interview (and was told they wouldn’t be able to reschedule me.) Calling around this week to try and take legal action, as the recall was DEC 2009- over a year ago- and Target failed to pull this infected product off of the floor.

It’s 2011 and Kmart is selling Slim Fast as we speak. How deceiving if any local stores are aware of the recall and selling infected slim fast.

I, too, was a loyal Slim-Fast user until it gave me intense diarrhea for two days straight. Read about the recall and promptly contacted the company for a refund. They are a bunch of liars there. I have called them a dozen times without a single result besides my continued frustration. Great way to treat loyal customers. They even expressed surprise that I hadn’t gotten my refund packet, and said they would send one by certified mail. A month later, they said to give it another week- it had gone out “last week”. A month after that, I called again.They said they couldn’t track the certified letter they sent to me. LIARS one and all who answer the phone there. Cannot figure how they can sleep at night…

I have drank the lo carb slimfast 1-4 a day for years. Had just filled my shelves and recall came out. called Slimfast 800# 3 times since recall came out and did not receive any refund. I still have my 12pack receipts and a couple of the boxes. Went to get a colonoscopy start of this year because my gut was feeling bad. Wondering if related. I am going to call Slimfast one more time.

I drank Slim-Fast shake i have been upset stomach, stomach felt cloudy and cramps and had head ache immedately went to doctor had to leave work went to doctor had not return to work .

I was just hospitalized x 2 days with dehydration,related to neauea and vomiting, and the liq in the can tested positive for gram positive org,I also had sinus congestion headache et al. Placed on 5 medications after release from the hospital

Karen who left comment July 17 2010..I had the EXACT same attacks as you for for word. PLEASE read my comment right before this one. Instead of repeating myself. keep an eye on things what happened to me was awhile AFTER the attacks. EVERYONE please keep an eye on you stomach. I get the results of the biopsys Nov 3rd ..”fingers crossed”

I left a comment here quite awhile ago. I had two case’s of the recalled cans. When I saw they were paying less then paid for I held on to them then took them back to BJ’s with the letter bjs sent me saying I had recalled ones.. & got a refund. I was sick & paid 150.00 for a blood test BEFORE the recall. NOW I just had a endoscopty (however it’s spelled) & doc took 4 biopsy’s of stomach. I am waiting on results of thoses but he did say I have chronic gastritis. I never had a problem before with my stomach. They have not done one dag thing about this. If anyone is doing a class action suit. I WILL testify. Not trying to “make a fast buck” How else can u be compensated..stomach transplant?? LOL I think not.

I got poisoned by Slim-Fast last year and left my information on the telephone line they directed us to call to request refunds. I never heard from them, but have been getting advertising emails ever since (because I first tried to contact them via email). I emailed them again demanding that they stop sending me adverts that I never signed up for. In this email I also demanded my refund and asked them if they ever refunded any of their poor poisoned customers. This finally got them to send me a check for $12 (along with a letter thanking me for my brand loyalty – HA). I missed two days of pay and suffered greatly because of this terrible company and all I get is a refund that I had to keep requesting after 10 months. These people are despicable and I really did laugh when I read the words “brand loyalty.” Never again, Unilever. Never again.

How DARE they sell this stuff again, like nothing ever happened!! I had to throw out 2 cases, $$$ and never got any compensation from the company. This makes me furious. I will NEVER trust this product again!!

I had been drinking slimfast for about a year. I had been told in Feb. to discard my cases of slimfast,give info on rebate call-in and I would be compensated. I’ve heard nothing. Not very professional.I will look into legal help. Good luck brothers and sisters. I need my refund.

I got sick in June from the product that was date stamped in blue so it was supposed to be alright. One emergency room visit, one CT scan, one gallbladder motility test, one endoscopy – all negative. We believe the culprit was slimfast since the attacks came within an hour after drinking it. Vomiting and the most intense pain in the upper stomach. Had four of these attacks. Stopping the slimfast once we ruled out other stuff, stopped the attacks so far. Not sure what I want to do about it. I let Safeway know where I bought it but it’s still on the shelf.

I started drinking slim-fast on Monday 7/12/2010- I had a shake for lunch, when Tuesday had a shake for breakfast- by noon I began to have bad headache which lasted through Wed morning. Ate a meal bar around 11 on Wed. and the headache just got worse- I figured it was something in the Slimfast that my body doesn’t like. I am super disapointed cause I lost 2lbs already!! I feel this was a diet I could stick to and the cost is reasonable. I am going to try just the meal bars and see what happens.

This is the second day in a row that I have had stomach issues after drinking slim fast. Yesterday, I thought I was just under the weather. I felt fine this morning, drank a slim fast for breakfast and got the stomach cramping/diarrhea all over again.

I recently bought slim-fast since it’s been back on the self. I didn’t think about the recall until like the 3rd day of me feeling like crap. I called the number and was told that all the cans that were put back on the self were tested to be fine. But slim-fast was the only thing I had that morning and after a few hours I was sick as a dog. After almost a week I went to the ER and was to that I had some type of baterica infection but because I didnt have a stool sample they couldnt determine what type. However, I’m still cetain that it was from the slim-fast. I will never buy another can of slim simply because you can’t get any support when calling the number and no one understands the suffering if they never experienced it!

After we heard of the recall several months ago we called the toll free number listed on the slim fast website . We were asked to furnish our name and address through an automated message system and informed that it will take 6 weeks to receive an application in the mail for a refun. We should have pictures of the products bought. We have 3 cases which now has an expired date and we have not gotten anything in the mail from slim fast.. We made 3 calls and sent 2 e-mails and got nowhere. Has anyone heard or got anything from the company for compensation?

At my heaviest I was 250, now I’m done to 215. Just 1200 calories a day and exercise at home. I bought slim fast b/c my work hours changed Monday and I won’t have time for breakfast at home. I thought drinking the shake during my 45 min drive to work would be ok. Well I drunk one yesterday morning and felt bloated after an hour or 2. Then I had another one for lunch. Around dinner time I felt weird. Kinda like a bubbling stomach and gas pressure where my belly button is. I assumed it would pass. Today I had another one for breakfast and all heck broke lose. I’ve been in and out the bathroom since I got to work at 5a this morning. TMI I’m sorry but massive diarrhea and stomach cramps. I have no sick time so I’m toughing it out at work. My coworker said I must not be use to the fiber. I told her I eat plenty of fiber and track my intake on fitday. I always get a minimum of 20 grams a day. I also drink 8-10 glasses of water a day. IDK what is going on but I’ll never have another can ever. As I type this I’m hobbled over in pain on my desk. I’ll go back to fruit and veggies for breakfast. I thought drinking slim fast would save me money and time. It’s so not worth it. I checked for the gold seal b/c those were suppose to be the new cans. They really need to take this crap off the market. I hurt so bad right now

iv been drinkin slimfast for a little over month twice a day..I so sick for week didnt have any idea it was slimfast not being able to hold anything down i didnt drink anyslim fast for almost a week i started feeling better i thought bout what i had started eating or drinking new in the past month .soo i stoped drinking slimfast till i heard of the recall and now i know why i got so sick!they sent me a $20 check.i have not cased it and i will not!

I am so disgusted with this whole slimfast thing…I called the recall hotline back in december and here it is May and nothing. This is pathetic. I will not purchase another Unilever product until this issue is resolved to my satisfaction. Maybe a class action lawsuit is the way to go.

I bought enough to last the month, thinking that dieting would be easier if I didn’t have to think too much about it. (figuring what to eat at every interval just makes me think of food too much.) So, I got all the products ready, been doing it for a couple of weeks, last Thursday I started to feel sick and shaky…my Mom told be today about the recall. Would their still be cans that are affected this far out in the recall? It’s mid-May for Pete’s sake! I will never use this product again. Slim-Fast: get your act together.

i have 2 cases of the slimfast and was sick also I want to contact a class action lawyer soon ew dont drink it i was so sick

I have been drinking slimfast for over 10yrs now, off and on. When I became aware of the recall, I disposed of all of my slimfast can drinks. I have been diagnosed with breast cancer 2006, and since then have had to have a Lypoma removed from my hip/lower back. I do not know whether any of these were caused by the lengthy use of slimfast, but it has been suggested to me that this may have been a contributing factor. The nausea and diarrhea have been symptons that I’ve experienced, but I was not aware of contamination side affects. I did, as stated earlier cease from the consumption of the slimfast product, for fear that it could have been a factor that lead to my cancer, and surgical removal of the mass from my hip/lower back.

I bought (12 packs) in November of 2009. On 11/19/09 @ approximately 8:00 a.m., I drank my usual breakfast shake (which I have done every morning for the past 3 years). That same day @ 7:00 p.m. I began vomiting with diarrea that lasted 4 days. During this time I was too sick to consume anymore slimfast and refrained from drinking anymore up until the first week of December. On 12/10/09 I once again became sick with vomiting and diarrea but this time the symptoms lasted until 1/25/10!!! I made several visits to the Doctors and was put on a variety of medications to try and combat the symptoms. It was determined that the 2nd round of the food poisoning lasted so long because I still had contamination in my body from the first time I was infected in November. I suffered financial loss from medical appointments to lost wages and now I can’t even get a refund promised to me from my purchase. It is incredible how my family, friends, employers and coworkers had to watch me struggle for that long in which I nearly lost my job.

I have called Slim Fast three times to get a refund form and I have sent two emails to Slim Fast and one to Unilever. The emails I send to Slim Fast are getting automatically rejected by their server, and the ladies over the phone keep telling me they have sent the refund form and it is in the mail. This was a month ago already! I have verified my address twice and have asked them to send it with delivery confirmation but they refuse. You would think a multi-million dollar company can verify a letter getting sent to an upset customer. Sometimes I call Slim Fast and there is an automated recording loop that hangs up on me. If you go to the Slim Fast website they have removed all their contact information. I had to click on cached websites in google to find phone numbers and email forms/addresses. The first time I called to get my refund form was 12/24/09. I still have not gotten my form. I am considering filing a lawsuit. They are blatantly ignoring me.

I have now called for the 3rd time and left my information. I know they say don’t leave it again but after waiting for 4 months, I didn’t think it would matter. I have 24 cans. I started buying the powder when they did the recall but refuse to buy anymore since I will not support this company or their underhanded sales tactics. If we all boycott slimfast in any form, maybe it will send a message.

It is NOW APRIL 8th, 2012 and no refund yet….I contacted them 1st week in January! Can’t even get an answer as to where they want me to send the photos and list of UPC’s…..there is supposed to be a refund form yet, have called three times and emailed three times and cannot even get the form sent to me. Has ANYONE gotten a refund anywhere? If so, please, supply the mailing address to all the rest of us so we can send our “proof of purchases” to them. Is it time for a class action lawsuit?

I have been drinking Slimfast for about a month now. The past couple wks I have been nausea and more recently had diarreah and actually vomiting. I know that they were pulled off the shelves I thought b/c they were back it should be safe.

My diarrhea started in late October like gangbusters, figured it was the flu or food poisoning but it was violent; no cramps or other pain just violent poops. I had to travel for a couple weeks and that was fun as i ran for the bathroom all the time, thank goodness for Imodium. I had a colonoscopy in November to rule out cancer, what else could it be? The doctor prescribed me some Cholestyramine powder to help my sht stay together; without it I still have way loosey stools. I am appalled that they offered nothing but a small refund for this problem and never seemed to follow up to see if I was better. Will it ever go away??? I have been drinking cans of Slimfast 5 days a week for at least 6 years. Never again. This has been an expensive lesson.

I posted my comment on FEB.14th. Slim Fast finally called me twice in Feb. and told me my case will be reviewed by their legal department. I’m still waiting. Anybody file for a class action suit?

I am totally appaled that they have put that crap back on the market…. It is no way that I will ever drink it again. I am still having digiestive problems since November ’09.

I claimed the 54 cans I had in my supply and received the same request for further documentation. Luckily I have all receipts and UPCs so I took some pictures and sent it all in. My question is – if I cash this ‘partial’ refund check, am I forfeiting my rights to any further refunds or rights to sue?

me myself and my aunte drink slim fast products 4 1 year n after 2 months i thought it was supposed to make you go to the bathroom often 4 times a day wen i heard about the recall product i call n left a voice mail but never got a responce from anyone at all my aunt recived her recall money n neither did i at all…i called this n on the month of november n no responce some one please help….how can i locate the company to discuss this matter….i paid 4 these slim fast drinks faitfully an avarage caes is almost $10 dollard each and the company just don’t here me at all

at least someone got back to a lot of you. all they told me to do was throw away the evidence there is no proof i called them so if they never give any type of check no one will ever know i had slim fast products but me. and i be s@@@ on two time by slim fast. once for buying that batch, once for buying that bull,

I received a refund from Slim Fast 2 weeks ago for $12 bucks. I’ve been taking Slim Fast for about 7-8 yrs for a weight supplement because I play football. I originally claimed 1400 cans which I had stored in my house. So they ended up sending me forms to fill out. I mailed them back and a customer sservice rep just called me stating that if I want a full refuund I would have to show receipts. But originally when I called the automated sytem back in dec they never said anything about keeping receipts. A few days later they changed the automated system message stating you must keep all receipts. Slim Fast is a joke. I recommend if you had a large stock of slim fast product to get a good lawyer.

I have been drinking slim fast for over 2 years. so when it is on sale I buy in bulk….I was sick for 3 weeks because of this product…I have 64 cans that I called on in december…still no answer from slimfast….I hope the people that are affected by this product…will not buy from this company again

I BROUGHT SLIMFAST ON A REGULAR BASIS BECAUSE IT REALLY HELP ME WITH MY WEIGHT UNTILL I GOT DEATHLY ILL FROM IT.. II HAVE A COMPROMISED AMMUNE SYSTEM DUE TO A TERMINAL ILLNESS SO IT REALLY HAD A VIOLENT EFFECT ON MY BODY…IM STILL GETTING OVER IT MONTHES LATER…II CALLED IN FOR THE REFUND MONTHS AGO BUT GOT NO RESPONSE SO I’M SEEKING LEGAL REPRESENTATION NOW!!!!

I bought 24 cans and I got sick i had to had the runs throwing up and Iwas sick for awhile i thought i had stomach flu but after i heard about the slin fast recall Irelize I had been drinking slimfast for some weeks so i stop drinking it and after some days I felt better I relized thats what it was .I called in to talk to someone all I got was a recording to leave my information but I havent heard anything about the lawsuit or anything .I bet if it was one of the people that work at slimfast they would have been compesated.I called in December still nothing.

I have just received a pittance check for the 54 cans I had on stock when they were recalled. Yes, they have asked for the upc codes, photos of the product, and/or store receipts!!! WELL GUESS WHAT SlimFast? I did not throw out the product, but kept the “evidence”. You will be receiving the upc codes and photos. What do you bet, they will not honor the recall without the store receipts? Guess they had to same money some how. I thought the recall a bit strange, telling the public not to return the product to the store where it was purchased but to destroy it instead! Watch out now, because they are doing the same thing with some of their bars.

I am hhaving problems to in receiving informaton how to get a refunds. I am not throwing away my cans either. I have about 30 cans.

i bought 24 cans. starting a new year diet;. well thanks a lot. i had diarrhea and stomach aches all night i thought i had caught a virus i continue to drink your product. i later found out about the recall i called in for my refund check in december and havent heard anything/ is there a reason for my hold up

oh my, oh my. my wife drank a can of this and threw up on me while driving her to the hospital after becoming sick. As i was trying to wipe of this mess, i side wiped a jogger on a bridge who fell over the railng and landed on a boat below, causing him to lose control and slam into the bridge. The bridge then collapsed causing even more injuries. i think slim fast needs to pay the millions i now have to pay. Do you realize what gold diggers you all sound like. here is a thought, eat less, be active and dont think a can of liquid is going to help you.

Well i recieved a refund check for $10.20 on 2/5/10.. Slim Fast you should be ashamed of yourselves. NOT LEARNING ABOUT THE RECALL TILL LATE DECEMBER..I spent all of the holidays ill and not knowing why.I CALLED MY LOVE ONES TO TELL THEM IT WAS OVER.. I was DEATHLY ILL.. December 1 to December 15 no work.. I visited the E.R. 3 times , going undiagonsed every time.. I was out of it, my medical records show that i was prescribed 8 diffrent medications. I have been drinking the stuff for breakfast for Five Years i never would of imagined i coulda been killed by Slim Fast.. I still have no energy and always feel wiped out my life was changed forever and u send me 10 bucks i wont cash your check it means nothing..I NEED A LAWYER…

I just received a letter regarding my refund check. It requested a Store receipt, UPC codes and photo of the product. I threw away all of the slimfast in December as per instructions. I filled out the refund form on the internet as requested. Now weeks later they ask for this information!!! Why didn’t they ask for this information when I filled out the refund form?

I received an e-mail from them saying I would be getting a refund and to throw the cans away. I am keeping them and am thinking about filing suit as we all seem to have the same problems and they are clearly lying to us. Any advice?