Tankless Water Heater Recall Issued After Reports of Fires

More than 31,000 tankless water heaters sold throughout the United States are being recalled, following dozens of complaints that suggest the tanks may overheat and catch fire. 

A Coaire and Quietside tankless gas water heater recall was announced by the U.S. Consumer Product Safety Commission (CPSC) on November 13, indicating that the devices pose a potential fire hazard and may cause serious property damage or injury.

To date, the CPSC is aware of at least 40 reports of the tanks overheating, including four incidents where the tanks burned walls they were mounted to, and two reports of tanks catching on fire. No injuries have been reported in relation to the recalled water heaters.

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The recall includes all models of single and dual-purpose Coaire and Quietside brand tankless gas water heaters designed to heat either four or 7.2 gallon of water per minute. The heaters are white and measure either 25-28 inches tall by 15-19 inches wide by 8-14 inches thick. The heaters have the words “S-Line Condensing” printed on the top front and either the brand name “Coaire” or “Quietside” printed on the bottom front of the heater. All sizes and brand names are included in the recall.

The heaters were manufactured in Korea under Daesung Celtic Enersys Co. Ltd., of Chungbuk, Korea and imported by Challenger Supply Holdings Inc., of Fort Worth, Texas where they were distributed for sale at independent dealers nationwide and on various websites including Amazon.com from July 2008 through August 2014 for between $500 and $2,000.

The manufacturer estimated about 29,000 units sold and distributed in the United States and another 2,200 distributed throughout Canada.

The CPSC recommends that customers with recalled tankless gas water heaters stop using them immediately and contact Challenger Supply Holdings at 800-729-6118 to schedule a free repair. Customers may also visit Challenger Supply online at www.challengersupply.com for further questions.

6 Comments

  • DanielMarch 1, 2021 at 4:38 am

    Is this claim still available does anyone know?

  • LeeDecember 5, 2019 at 6:03 pm

    How to install the repair kit. Anyone have instructions to the kit? Not waiting longer for a tech to get hold of me.

  • wayneMarch 30, 2017 at 3:10 am

    Had two quietside 2 zone heaters installed in march of 2012 they began acting up around a year later. I then found out they had a 2010 settlement with the department of energy saying they had to pay owners of their waterheaters as the had no safety certification. I needed help as one of them broke in 2015 they gave me a new one, and now the other one has failed. When I called for a new one they s[Show More]Had two quietside 2 zone heaters installed in march of 2012 they began acting up around a year later. I then found out they had a 2010 settlement with the department of energy saying they had to pay owners of their waterheaters as the had no safety certification. I needed help as one of them broke in 2015 they gave me a new one, and now the other one has failed. When I called for a new one they said they didn't have anymore. They put some item that was suppose to stop the heater from overheating but I don't it worked as the second heater is presently in disrepair. Challenger supply should be responsible for these heater, and a class action lawsuit should be brought against them, and the contractors that put them in. They didn't protect us as consumers, and only wanted our money.

  • JimAugust 4, 2016 at 6:16 pm

    I guess I'm "a little late to the game". The unit has been working flawlessly for a little over 3 years in my summer cottage in northern WI. I don't use it during the late fall, winter, or early spring months, as I only reside there during the late spring to early fall. The unit just stopped working 2 days ago. I called local service (not many of them in northern WI) and was told that no service o[Show More]I guess I'm "a little late to the game". The unit has been working flawlessly for a little over 3 years in my summer cottage in northern WI. I don't use it during the late fall, winter, or early spring months, as I only reside there during the late spring to early fall. The unit just stopped working 2 days ago. I called local service (not many of them in northern WI) and was told that no service organization will touch the unit, due to the recall. I have just now sent a contact request to Challenger Supply Holdings, Inc. in Fort Worth, TX to ask for my "free repair" (per the US CPSC website directions) and now I wait.

  • JeffMarch 25, 2015 at 4:06 pm

    I registered the device with the recall center and was told that I will receive the kit in a few days and a tech will call in 7. I was also advised not to use the machine. ( It's winter in NY, with kids in the home). I placed a second call after two months, with no repair kit and call from the tech. I was told that my information was never entered in the computer. The Kit finally came, and w[Show More]I registered the device with the recall center and was told that I will receive the kit in a few days and a tech will call in 7. I was also advised not to use the machine. ( It's winter in NY, with kids in the home). I placed a second call after two months, with no repair kit and call from the tech. I was told that my information was never entered in the computer. The Kit finally came, and was installed. This is my 3rd unit in 7 years. The first one QVM9, was discontinued, but was still being sold by stores. It never worked like it should have. After spending money on repairs, It was replaced by warranty. I had to cover the cost of installation. The second one started leaking from the heat exchanger after a year of installation. The water leaked on to the circuits, posing a fire hazard. Again a few more $ spent on service calls. The unit was eventually replaced by warranty, and again i was responsible for installation. The third and current unit started leaking from the heat exchanger at the exact same location. It was 49 deg. in my son's room last night. I called Challenger Supply, who now holds Quietside. I'm in the process of filling a warranty claim. The temps will be in the teens this Saturday. I have no heat no hot water. There are 5 children in the home. I can't afford another install. A new exchanger or new unit according to Challenger Supply "will not solve the problem". Which I will have to do it all over in about a year and a half. I don't know what to do at this point. We have to leave the house this weekend and sleep elsewhere. Please I need your input Thanks

  • paulDecember 29, 2014 at 7:18 pm

    received recall upgrade kit two weeks ago. No installation instructions in the kit. No one has called to install the kit. The letter tells me to stop using the heater. If I stop using the heater i have no heat. What is the problem?

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