UComfy Neck And Shoulder Heat Wrap Recall Issued After Burn Reports

A recall has been issued for UComfy neck and shoulder heat wraps, following at least 16 reports of problems where the devices overheated, including at least three injuries. 

The UComfy recall was announced by the U.S. Consumer Product Safety Commission (CPSC) on July 27, following consumer complaints indicating the devices overheated, resulting in burn injuries to users’ necks, shoulders and upper backs.

The UComfy Heat Wraps are an electrical powered wrap designed to be placed on the user’s neck, shoulders and upper back to provide soothing and relief. The devices have been recalled due to the potential for the electrical components within the wrap to overheat and burn users.

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The recall includes UComfy Neck and Shoulder Heat Wraps sold in beige with item number 9700FE and in the color blue with item number 9699FE. The recalled wraps have an electronic controller unit code stating “TYPE HP74” and the “UComfy” brand name is printed at the top of the white label attached to the heat wraps.

The recalled heat wraps were manufactured in China under E. Mishan & Sons, Inc. (Emson) of New York. They were sold on the Home Shopping Network (HSN) and Groupon as well as other online retailers from October 2015 through November 2015 for around $40.

Emson is attempting to contact all known purchasers directly, according to the CPSC. Customers are being asked to stop using the heat wraps immediately and contact Emson at 800-423-4248, or visit them online at www.emsoninc.com and navigate to the “Product Recall” link for information on how to receive a free replacement wrap.


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