Dupray Neat Steam Cleaner Recall Issued Following Reports of Injuries, Property Damage: CPSC

Recalled steam cleaners were sold through popular retailers including Home Depot, Lowe’s, Macy’s, Walmart and Amazon.

Federal safety officials are warning consumers to stop using certain Dupray Neat steam cleaners due to a risk the boiler can rupture if overfilled, corroded, or if the pressure release valve fails.

The U.S. Consumer Product Safety Commission (CPSC) announced the Dupray Neat steam cleaner recall on February 26 after receiving at least 15 reports of boiler ruptures, including four injuries involving minor burns, bruises, lacerations and a broken wrist, as well as at least seven reports of minor property damage.

Regulators are warning that in certain recalled models, pressure can build unexpectedly inside the unit, causing the boiler to burst and eject scalding water and steam, creating a serious burn hazard for users and anyone nearby.

The recall covers about 651,145 Dupray Neat portable steam cleaners sold in the United States and another 96,530 sold in Canada. Affected units carry model number DUP020WNA with batch or date codes ranging from 0118-01 through 0425-05, which can be found on the rating label on the bottom of the device.

The steam cleaners feature a white base connected to a black flexible hose and were sold with an accessory kit that includes brushes, tools, a Velcro pad and dust cloths. 

Manufactured in China, the units were sold from April 2018 through December 2025 for about $150 through Dupray’s website and major retailers including Home Depot, Lowe’s, Macy’s, Walmart and Amazon.

Consumers are urged to stop using the recalled cleaners immediately and visit Dupray’s website to request a free replacement safety boiler cap and sealing component designed to prevent dangerous pressure buildup. To confirm eligibility, customers must provide the batch code. 

Dupray USA can be reached at 800-881-9492 between 7 a.m. and 6 p.m. Eastern Time Monday through Friday, by email at recall@dupray.com, or online at dupray.com/recall for additional information.

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