Carbon Monoxide Risk Leads to Navian Water Heater Recall
About 13,000 tank-less water heaters have been recalled due to a risk of carbon monoxide poisoning.
A Navian water heater recall was announced by the U.S. Consumer Product Safety Commission (CPSC) on December 27.
According to the commission, the instantaneous or tankless water heaters imported by Navian America, Inc. have a vent collar that may separate or detach under pressure if the connection is unstable. The detached vent collar could lead to a release of carbon monoxide into a consumer’s home, which could pose a risk of serious and potentially life-threatening injury. However, there have been no reported injuries or illnesses.
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Exposure to Carbon Monoxide Gas May Cause Permanent Brain Damage, Serious Injury or Death.
Learn More About this Lawsuit See if you qualify for a claimCarbon monoxide poisoning is the leading cause of poisoning deaths in the United States. It is a significantly toxic gas that is colorless, odorless, tasteless and lacks any sort of irritating factor that could allow someone to detect its presence.
The first symptoms of CO poisoning are often not attributed to a gas leak, as they typically involve headaches, nausea, light headedness and other flu like symptoms. This may result in prolonged exposure to carbon monoxide.
The recall affects Navian tankless hot water heaters with the model numbers CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A). The water heaters are white and have “T-CREATOR” and “NAVIEN” printed on the front. They were manufactured in 2008. The model number and manufacturing year are printed on a label on the side.
The water heaters were sold through wholesale distributors to in-home installers nationwide between February 2008 and March 2009 for between $1,500 and $2,100. They were manufactured in South Korea by Kyung Dong Navien Co. Ltd.
The CPSC recommends that consumers with affected water heaters installed should stop using them immediately and contact Navien to schedule a free repair. While awaiting Navien to repair the water heaters, consumers should be sure to have a working carbon monoxide alarm in their home, outside of their sleeping areas.
Consumers with questions can call Navien at (800) 244-8202 or visit the company’s website at www.naivenamerica.com.
3 Comments
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JitenSeptember 2, 2014 at 11:49 pm
We installed Navien Tankless units in 2 new hotels in Santa Maria California back in 2008. Hotels have had constant problems since there install. Navien would send us replacement parts and have on occasion sent there techs to repair units. As of May 2014 to September 2014 -3 out of the 4 units that feed hot water to our hotel guest rooms have failed. Navien tech support worked with a Navien certif[Show More]We installed Navien Tankless units in 2 new hotels in Santa Maria California back in 2008. Hotels have had constant problems since there install. Navien would send us replacement parts and have on occasion sent there techs to repair units. As of May 2014 to September 2014 -3 out of the 4 units that feed hot water to our hotel guest rooms have failed. Navien tech support worked with a Navien certified plumber who charged us $3000 to fix these units. THEY NEVER WORKED again!!! Navien technical support would not even honor there warranty or send anyone else out to help We were forced to install 2 --100 gallon heaters temporality to survive. Replacement of all units at both hotels is estimated at over $50K not including the plumbing fixtures or labor to install. There are several customers in Santa Maria who have experienced the same service(NONE!!). Need legal help to go after a gaint company Thanks JP
PerryAugust 1, 2012 at 7:00 pm
We experienced many issues with this defective unit. We thought we were going to save money in energy costs with it, but it was just the opposite. Navien referred plumbers to fix the recall problem who also found that many wires had been crossed on the motherboard coming from the manufacturer, left unchecked and uncertified and had caused these problems. We were then charged several hundred doll[Show More]We experienced many issues with this defective unit. We thought we were going to save money in energy costs with it, but it was just the opposite. Navien referred plumbers to fix the recall problem who also found that many wires had been crossed on the motherboard coming from the manufacturer, left unchecked and uncertified and had caused these problems. We were then charged several hundred dollars by the plumbers to repair the unit. Navien did not honor the warranty or repay us for the plumbers or the wasted water and energy costs while using the defective unit. After I reported this to BBB they received no response to the issue. They are rated F on the BBB website.
LicioseFebruary 26, 2012 at 1:30 am
I'm petrty sure our 2010 forms update will include language regarding CO2 detectors. There is something happening along those lines just can't quite put my finger on it.