Otis Elevator Failure Lawsuit Claims Defective Unit Fell Multiple Floors, Resulting in Severe Injuries

Recent elevator malfunction claims suggest poor maintenance and inspection practices may be putting passengers at risk of serious injuries.

A California woman has filed a lawsuit alleging that a defective Otis elevator suddenly dropped multiple floors inside her apartment building, causing her to suffer severe injuries.

The complaint (PDF) was brought by Nasrin Farsad in the California Superior Court for San Francisco on March 25. It names as defendants Otis Elevator Company, which allegedly designed, manufactured and serviced the elevator, as well as Prometheus Real Estate Group, which owned and managed the apartment complex where the incident occurred.

The case adds to a growing number of Otis Elevator malfunction lawsuits, highlighting potential safety concerns over elevator maintenance and inspection practices, which may lead to equipment failures that can expose passengers to serious injury or death.

Elevator Failure Lawsuit

According to the complaint, Farsad was inside an elevator at her Santa Clara apartment complex on December 20, 2024, when the unit allegedly malfunctioned and fell multiple floors without warning.

The lawsuit indicates that after the initial drop, Farsad attempted to regain control of the elevator by pressing buttons and calling for help, but it allegedly dropped again before finally reaching the ground floor, where she was able to exit.

Farsad claims she suffered severe and lasting injuries as a result of the incident, which she alleges was caused by dangerous defects and failures in the design, manufacturing, maintenance and inspection of the elevator.

The lawsuit alleges that the defendants failed to properly maintain, inspect and repair the unit, allowing the dangerous conditions to persist.

The complaint also indicates that elevators are considered common carriers under California law, meaning operators owe passengers the highest degree of care and vigilance to ensure their safety. Farsad alleges the defendants breached that duty by allowing the elevator to operate in a dangerous and defective condition.

“At said time and place, Defendants, and each of them, so negligently maintained, manufactured, sold, designed, supplied, serviced, inspected, installed, and repaired the ELEVATOR, so as to cause the ELEVATOR to fall multiple floors, thereby proximately causing injuries and damages to Plaintiff.”

— Nasrin Farsad v. Otis Elevator Company et al

The case raises allegations of negligence, premises liability and strict product liability, including claims involving manufacturing defects, design defects and failure to warn about known risks associated with the elevator.

Farsad seeks damages for medical expenses, pain, suffering and other losses, as well as additional relief to be determined at trial.

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