California Pharmacies Make 5 Million Errors Every Year, LA Times Reports

Many of the problems are due to understaffing and a lack of prescription error reporting requirements, the report found.

About 5 million pharmacy errors occur in the state of California every year, posing a risk of serious and potentially life-threatening injuries for consumers, according to a recent investigation by the Los Angeles Times.

The report indicates data on citations issued by the California’s Board of Pharmacy indicates many of the medication mistakes occur at popular pharmacies, such as CVS and Walgreens, which typically fill hundreds of prescriptions over just one shift.

The findings suggest that as many as 9,000 people die every year in California from the medication errors, which may actually be substantially higher than estimated, since pharmacies are not required to report medication or dispensing mistakes to the board or to any public agency.

Pharmacy Errors Linked to Staffing Problems

A 2021 survey of California licensed pharmacies indicated that 91% of employees working in chain pharmacies said they did not have sufficient staff to provide patients adequate care.

Chain store pharmacists and technicians often have to fill hundreds of prescriptions while also handling administrative tasks, administering vaccines, calling doctor’s offices to confirm prescriptions, and staffing drive-thru windows.

The California Board of Pharmacy requires pharmacists to document errors internally and, in some cases, inform patients. But only about 62% of stores followed those rules, the L.A. Times found.

Medication Mistakes Lead to Deaths

More than 10% of malpractice claims against pharmacists were for injuries that led to death, the report indicates The primary cause of death overall was overdose, which occurred when patients were given inaccurate doses of medication, or incorrect dosing instructions, according to the data.

The report also notes that some pharmacies permit the use of virtual verification, which allows technicians to fill prescriptions, and for pharmacists to sign off on them, without actually seeing what pills are in the bottle.

In many cases, patients continued to take and refill incorrect prescriptions for months without knowing they received the wrong drug. However, the public often doesn’t hear of the many pharmacy mistakes, and lobbyists are working to oppose laws that would call for accurate and public reporting of errors, LA Times reporters found.

Corporate policies at the big chain pharmacies have led to understaffed stores, prescription-filling quotas, and have left staff overworked. The report indicates that while this increases the profit margins of major chains, it can also lead to myriad mistakes that can cause serious harm to patients and even death.

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Pharmacy Safety Reforms

Advocates call for major changes to pharmacy staffing policies to help improve the workflow and identify ways to streamline and automate nonpatient tasks, so pharmacists can focus on helping patients.

A bill calling for pharmacies to report every error to a third party outside the government recently passed the California state assembly and is before the Senate. The bill would also provide pharmacists the ability to increase staffing if the workload becomes unsafe for patients.

A coalition representing retail pharmacies opposes the bill.

2 Comments

  • RJanuary 4, 2024 at 12:05 pm

    Rite Aid refilled prescription I've taken for years with them. On 11/13/23 their NEW dosage instructions were 2x normal. I immediately called doctor and pharmacist. Each blame the other. I asked for computer to be fixed. On 12 /06/23 they refilled with same error. I again called Rite Aid requesting incorrect dosage be corrected. On 1/01/24 once again 2x manufacturers and doctors order Not follow[Show More]Rite Aid refilled prescription I've taken for years with them. On 11/13/23 their NEW dosage instructions were 2x normal. I immediately called doctor and pharmacist. Each blame the other. I asked for computer to be fixed. On 12 /06/23 they refilled with same error. I again called Rite Aid requesting incorrect dosage be corrected. On 1/01/24 once again 2x manufacturers and doctors order Not followed and I was give overdose instructions. Good thing this old lady sees the error. Many my age or new caregiver would follow instructions on medication as written on Rite Aid label. This could easily result in death by overdose. Someone at Rite Aid should then be held for murder. 4 months and they have not fixed their error at Rite Aid. How many have suffered at their lack of concern for the welfare of their customers?

  • ElaineOctober 8, 2023 at 12:55 pm

    My nearby pharmacy is apparently making errors with some of my prescriptions; most commonly there is an error in their claim to my insurer, resulting in expense and confusion; they "deny" making these errors, but the insurer says the error comes from the pharmacy. As a patient, of course I have no way to know WHO goofed... Today when I tried to phone in a prescription refill (originally filled 5[Show More]My nearby pharmacy is apparently making errors with some of my prescriptions; most commonly there is an error in their claim to my insurer, resulting in expense and confusion; they "deny" making these errors, but the insurer says the error comes from the pharmacy. As a patient, of course I have no way to know WHO goofed... Today when I tried to phone in a prescription refill (originally filled 5/25/23 with 3 refills), their telephone "refill" system denies this prescription exists. How does one report such sloppy (and potentially dangerous) situations to the California state licensing people?

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