Dupray Steam Cleaner Recall Lawsuit Claims Device Exploded After Being Purchased on Amazon

A Nevada woman has filed a product liability lawsuit alleging she suffered life-altering injuries after a Dupray Neat Steam Cleaner she purchased from Amazon unexpectedly and violently exploded during use, spraying her with shrapnel.

The complaint (PDF) was brought by Julie Allen in Nevada District Court on April 7, naming Dupray Industries Inc., Dupray USA LLC, Amazon.com Inc., Amazon.com Services LLC and Amazon Logistics Inc. as defendants. The case was removed to the U.S. District Court of Nevada on June 12.

Allen claims the Dupray steam cleaner contained a defective pressure release valve that allowed the boiler to rupture, leaving her with severe and permanent injuries.

The Dupray Neat Steam Cleaner is marketed as a chemical-free cleaning device that uses superheated steam reaching temperatures of up to 275 degrees to remove dirt and grease. However, the product has also been linked to more than a dozen reports of similar steam cleaner explosions caused by boiler ruptures.

As a result, federal safety officials announced a Dupray Steam Cleaner recall in February 2026, impacting more than 650,000 units sold in the U.S. and another 100,000 sold in Canada, warning the devices could explode if the pressure release valve fails.

Dupray Steam Cleaner Injury Allegations

In the complaint, Allen indicates she purchased a Dupray steam cleaner from Amazon on November 27, 2020 and used the steam cleaner over the course of four years.

She says she began using the steam cleaner on February 23, 2025, to clean her bedroom when the device violently exploded and sent large and small pieces of shrapnel in every direction, breaking windows, embedding into drywall and breaking her big screen television.

The complaint notes that the explosion was so violent only small pieces of the Dupray Neat Steam Cleaner remained. The device was completely shattered.

According to the lawsuit, the explosion and shrapnel severely injured Allen, including nearly blowing off her hand. She also suffered severe and permanent injuries, including severe abrasions and extensive bruising to her legs. Allen indicates that the injuries cost her a job as vice president of a gene therapy biotech company where she earned a generous salary and annual bonus.

Allen argues her life was permanently altered by the catastrophic injuries she suffered. The lawsuit states she endured severe physical, mental and emotional injuries as well as pain and suffering. She claims that she continues to suffer physical limitations and needs frequent doctor and therapy appointments.

According to the complaint, Dupray was the number one bestselling steam cleaner on Amazon’s website during the time Allen and other consumers suffered injuries from explosions. After the explosion, Allen learned other consumers had suffered similar catastrophes. Later, Dupray issued its widespread recall for the steam cleaners due to faulty pressure release valves that can lead to the boiler rupturing.

The filing alleges Dupray knew or should have known about the dangerous conditions of the steam cleaner and the likelihood of explosion due to the defective pressure valve.

“At the time of this incident, the product had a design and/or manufacturing defect that rendered the product unreasonably dangerous and potentially deadly. The defect, which rendered it unreasonably dangerous, existed at the time the subject product and its component parts left the care, custody and control of the above-named defendants.”

— Julie Allen v. Dupray Industries Inc. et al.

The complaint raises allegations of negligence, strict product liability, defective design, manufacture and or failure to warn against all defendants, as well as claims of breach of express warranty, breach of implied warranty of fitness for a particular purpose, breach of implied warranty of merchantability and punitive damages against only the Dupray defendants.

Allen seeks compensation for pain and suffering, disfigurement, emotional distress and agony. She requests special damages for medical expenses and punitive damages.

Sign up for more legal news that could affect you or your family.