Hyundai Sonata Recall Issued Due to Steering Problems with 2011 Vehicles

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About 139,500 Hyundai Sonatas from the 2011 model year have been recalled due to steering problems that could cause a loss of control.   

According to the National Highway Transportation Safety Administration (NHTSA), which announced the Hyundai Sonata recall on September 23, connections in the steering column were either improperly assembled or insufficiently tightened on certain vehicles. The manufacturing defect means that the driver could suddenly lose the ability to steer the vehicle, possibly resulting in an automobile accident with a potential for property damage, injury and death. 

The NHTSA opened an investigation in late August after at least two customers complained that the steering shaft came loose on their Sonatas, causing them to completely lose the ability to steer the vehicle. The Kia Soul, which has different parts but is also made by Hyundai, is also under investigation after an owner complained of the same problem. The number of reports for the Sonata has since grown to a total of eight, according to company officials. There have been no injuries or accidents reported. 

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The recall affects certain 2011 Hyundai Sonatas manufactured between December 11, 2009, and September 10, 2010, at the company’s Montgomery, Alabama facility. The recall of the vehicles is expected to begin during October. 

According to the NHTSA, Hyundai dealers will inspect the steering column’s intermediate shaft universal joint connections to ensure they are properly assembled and have the correct amount of torque. Dealers will also update the power steering software. Hyundai owners with questions can call the Hyundai Customer Assistance Center at 1-800-633-5151.

Photo Courtesy of IFCAR via Wikipedia Public Domain


172 Comments


Tperry
I guess I’ve joined the club with the same issue knocking noise each time I turn my steering wheel, but also when I put my car in gear sometimes it does not show up on my dashboard, but I’m able to still drive it (strange) then when stop and cut it off and restart it it shows up park, reverse, drive. etc. I hop whatever problem is, is covered under my maxcare.

Irene
I have a 2011 Hyundai Sonata SE/Limited and have had the brake switch replaced twice. By the way I discovered through YouTube how to override the keyless ignition and start my car without pressing the brake. It’s NOT in the owners manual. Then last year after my warranty ran out I noticed the clicking in my steering wheel and then the excess play which only got worse. The front of my car was all over the road. I got online and saw where there was a recall on a bushing for the steering linkage? So I took it to the dealership and they informed me AFTER they spent 2 hours with my car that I had to pay for it. It cost me $320.00 that day. Thank God I had just gotten paid. I asked about the recall and the service tech told me there was only a “memo” on the problem. WTH?

Rick
Took my 2011 Sonata 2.0T into Temecula Hyundai today. After reading all these posts, I find it very hard to understand why some of the cars were recalled & others were not, when they all have the same problem. This was my second Hyundai I have purchased and even bought another one last year. When someone asks what I think of Hyundai, I always tell them I think it’s the best value car out there. Well this will be the last Hyundai I purchase, and will never recommend anyone ever purchasing one again. I hope this doesn’t cause a steering problem since Gabriel told me the car is safe to drive.

Robert
I have the same issues with my 2012 Sonata SE… there is major play as you turn the steering wheel from clockwise to counter clockwise, basically a looseness in the couplings bushings. As a result there is a fairly loud metal to metal knocking noise when you turn the wheel. I took the car to Hyundai in Tampa, Florida and because it is not covered under the 2011 model recall, the dealership wants $379. I agree with everyone here that this is a Hyundai issue and I am pushing to get it covered as a warranty. I am getting ready to buy a new car and also had really liked this car, but I am very disappointed in Hyundai’s support of this issue.

Diane
I took my car (2011 Hyundai Sonata) yesterday to the dealership for the same problem with steering issue & noises bc my regular mechanic advised that it was a recall issue – they fixed it & never said anything about recall or reimbursement. I called the 800 number today & she advised that it doesn’t fall under the recall issue even though it plainly states that it’s a 2011 Hyundai Sonata problem. This was our 4th Hyundai & it will definitely be our last!

Tony and Jackie
I have a 2011 Sonata and have had problems just like all of these complaints. My motor my steering my brake light switch ….steering is the most recent. I am now reading about the recall on that.

Brian
I just got my 2011 sonata back from the dealership today as I have been hearing the knocking noise. I told the gentleman at the dealership my problem and immediately he diagnosed it as ‘the mdps coupler” on the steering wheel because ‘they have repaired a lot of them’, and the cost was $310; however, driving home after they ‘fixed it’, I heard the knocking noise again! I immediately called back up there and am going to have to take it back in for a proper diagnosis. I thought the dealership would have been more thorough in their assessment on the front end. A friend of mine that is familiar with cars said it sounded like a bushing gone bad on possibly the control arm. Can anyone give a more specific diagnosis of the knocking and what is causing it? Also, I researched the class action for engine failures, and hyundai is claiming that the only similarity in those cases is that the owners had gone 11,000 miles without an oil change. However, that could just be their defense until the case is finalized.

michelle
Im having the same issue. My dealership is going to charge $1200 to fix my car. I don’t understand why the won’t fix these issues for free

Melisa
I am having the same problem ..they charged me 80 dollars to tell me what was wrong then said it was going to cost 300 dollars… I am reading that there was a recall on the 2011 sonata made in Montgomery Alabama between December 2009 and September 2010 and mine fall in that range

Kelly
2011 having same problems. Drive-train still under warranty. The dealer told me that the part, and I saw it, was less than $5.00 I’m a disabled person and cannot get under the dash anymore to do it myself, even though I did the research. It has become quite scary!

Glenda
I just recently heard the noise my husband notice it we took it to the shop .The mechanic recommended take it to the dealer. I will take it to Barnes Crossing n Tupelo miss that’s where the other recalls was fixed .

Ricardo
I too am having an issue with steering Vibrations and loud popping noises. Getting worse as I drive it. 2011 Sonata

herman
Steering wheel noise

MsP
I’ve had my car for 2 years and I too have been experiencing the problems of knocking and noises in the steering column. I went to Firestone and they told me would have to take to the dealer and that they have had several other sonata’s with the same problem. I did research on the web and found there was a recall but the dealers’ are refusing to correct the issue and state it will be out of pocket. to my understanding when there is a recall it must be repaired regardless of if the vehicle is out of warranty or not. I REALLY AM NO LONGER A FAN OF HYUNDAI!!! I have many friends and family who ask how I like my car, Garbage and the dealer customer service is Trash!!!

Kim
I purchased my 2011 vehicle brand new and it is now out of warranty and I’m experiencing the same knocking noise in my steering column. I’ve taken it TWICE to Hyundai about this issue and even-though there has been a RECALL notice for some of the same model vehicles, it has not been on all. I’m quite confused about this, because it appears that we are all having the same problem and for the life of me, I do not understand why some have to fork the bill out of pocket, and Hyundai recognize and sponsor the payment for others, is beyond me. Something should be done about this, because someone could possibly lose their life over wear and tear of their vehicle not caused by them, but the manufacturer. A CLASS ACTION suit should be filed and we should all be reimbursed for the funds utilized to make such repairs! In addition, I too transport my elderly mother and grandchildren and this is so wrong for Hyundai to ignore all these complaints for the same exact matter.

Michael
My 2011 has been doing it. 2.0t sonata problems?

Jesse
Same issue here on same car,also been told no recall,.

Skoda
Numerous steering complaints have been filed to the NATSA on 2011s that are not in the recalled lot. And on all the following year Sonantas. Work is often done at the costumers expense and the problem is typically not corrected. Why are these affected cars not being recalled? It would cost Hyundai a lot! Or they do not have a fix and would have to buy all the cars back? That would put a huge dent in their wallet and reputation. Are they knowingly letting people drive unsafe cars? That is a big gamble.

Autumn
Wow I’m experiencing the same things reported. Knocking in the steering! I was also told they my vehicle does not fall under the recall but have read several articles concerning this particular problem and recalls so do not understand why my vehicle does not fall under this recall. I will have to pay this out of pocket as well. I have two kids and feel like I’m putting them at risk daily but i don’t have the funds to get it fixed right now and this is my only means of transportation!!

Lynn
I have been experiencing the knocking sounds in my steering wheel and a clicking whenever I turn the steering wheel. I purchased my Sonata in Sept 2013. I recently took my car to the dealership to see if there was a recall on my car for the issues I was experiencing and was told there wasn’t! However upon doing my own research I see that there was in fact a recall on this particular model and year! I have already purchased the steering column and scheduled the work to be done out of pocket! I don’t have the money for this but am forced to pay other bills late just to have this problem taken care of that my Hyundai dealer refuses to do! I am very frustrated at this point and just don’t even want my car any more! It looks great but sounds HORRIBLE! No longer a fan of Hyundai!!!

christina
Hi concerned mom..i have the same issue. did they fix yours for free

concerned mom
I got my 2011 sonata in March 2014. Up until a month ago it was fine. I noticed first knocking in my steering, like something was broke, but it still drove fine. I only heard the noise when turning the steering wheel. Took it to the dealership for what was supposed to have been an hour inspection….4 hours later I had to call to get status of their findings, and was told a bushing had broken (due to defective design) and theyd order the part. I was also made aware of a recall on the brake light switch or lamps (cant remember specifically). A week later I took it back for the repair and again it took all day for what was only to take 1.5 hours. I, like everyone, have to be able to have a car for my kids and errands. I was frustrated with the situation for sure. Now, in the two weeks Ive had my car back, my brake lights wouldnt turn off last night and while driving on 4 occasions, so far, the gas pedal stopped responding. I am very concerned. I have 4 kids in my family and the ‘what if Im crossing traffic and it stalls’ keeps running through my mind. I cant help but wonder if this is related to the ‘repair’ or if its something unrelated. Gotta call the dealership again on Monday, after the holiday.

Chris
I bought a 2012 Sonata Limited and noticed a slight pull to the right on the test drive. The salesman told me it was the road leaning to the right. I should have stopped right there, but I listened to him. Upon driving it the next day, under 30mph, it pulled to the right, but not on the highway. But even more scary was going to turn left and almost getting hit as when I stepped on the gas pedal, it failed. Now, it engaged at the last second and I made it, but was shaken. What if the kids were in the car and I hadn’t gotten lucky? Come to find out, you can’t use the brake and gas at the same time like I do or the gas pedal will quit sometimes for what the dealer called “safety reasons”. And not telling me this before I went on the road was SAFE?!! Also, when I took the car back to the dealer, some other customer overheard us and said he’d bought a Sonata new 3 yrs prior, it pulled to the right ever since, and the dealership had NEVER fixed it in 3 yrs. Sorry Hyundai, maybe it’s just some cars, but if you’re one of the some, watch out!

Donna
I purchased my 2011 Hyundai Sonata used, and my sterling is now acting up. Because the previous owner repaired it back in 2010, while it was new this will now be an out of pocket expense. I could have been killed, let alone killed others on the road. I now have a bad taste in my mouth for Hyundai, and will never buy another one.

laurie
I have a 2011 hyundai Sonato that I have had in the shop twice now for my steering wheel shacking uncontrollably,could anyone that has experienced this problem please let me know if there is a solution.. it seems that no one in the service shop has ever seen or heard of this problem and I need a fix to it as I have young children and dont want to see anyone get hurt….

Belinda
I purchased 2011 Hyundai Sonato Jan/29/2011 The car shakes,pulls,noisy.hard ride brought back to dealer 3 times nothing wasdone was never told about any steering recalls,also called Hyundai it was never mentioned will never buy hyundai again very dissapointed

joey
I have 07 sonata with bad steering rack,hose and pump,all have been replaced and still not repaired.hyundai engineer said to many claims on racks so they are stopping shipping on all racks until they figure it out,so my car is just sitting at dealer unrepaired with a $1500 bill.It seems like there should be a recall on earlier models and not just 2011 models because this has been a problem for many people.

Norm
My Wife just bought a 2011 Sonata GLS, as She is in Her fifties I didn’t go with Her to test drive the car. She told Me She bought it and loves it, I asked to take it for a drive when She got it home. The brakes on the car don not engage until the pedal is half way to the floor and almost three quarters to stop at a normal rate of distance. When I asked Her about this She said She asked the dealer and this was normal for the Sonata. Any one else have brakes that travel to far before engaging.

Crystal
I just leased a 2012 Turbo Limited Sonata the end of September. It has constantly pulled to the right since the day I bought it. I took it in to the dealership service department the day after I bought it and they stated the problem was because of high air pressure in the tires. It continues to have this problem, so I just got an appointment to take it back AGAIN on Monday. So far I am very unhappy about this car. I wish I would have bought another Mazda (I traded in a Mazda 6 for this Sonata) but thought I’d try a Hyundai because of their 5 year warranty. The warranty doesn’t matter if the car is not going to ever work properly! It is literally a pain in my wrists to drive this car! I sure hope they get this problem figured out!

Ellen
On three different occassions now my car has suddently lost power streering, the EPS light came on as well as the light indicating skidding. This is a very scary experience and it happened this morning on the highway. I will be calling the dealership immediately to correct the problem. Glad I saw the comments posted by others.

henry
I have resently purchased a sanota limited 2011. This car pulls to the left all of the time depending on the road. but at least 90% of the time. Hyundai says within allowable paramitors. A defect is a defect by anyother word or paramitors is still a defect. these are all built in burmingham al. Kinda narrows this down to how the product was put together. Is hyandui waiting for this problem to explode in their faces. Like steering failure at 70mph????

DOWEGA
I am returning this 2011 hyundai, after almost buying it on 8/6/2011. The demo – having 8500 miles on it, feels like it needs an alignment, as it kinda drifts to the right hand side of the road. Also, within 24 hrs of using the car, the entire front passenger side floor is soaking wet??? Why??? It water damaged my purse that was set on the passenger side floor. There is also extensive leaking outside the car dripping profusely by the right front tire, unknown why!!! Tried calling to talk to someone, noone answers, nt even a voicemail…just a looped recording, stating your the next call in line and that your being transferred to ext 233. I am contacting the attorney general about this!

Fairway56
Brand new 2011 Sonata SE Turbo and it too pulls major to the left. I bough the car on May 3rd and it’s been at the dealler for a month. I’ve put alomst a 1000 miles on the Sonata limited they gave me as a rental. I almost don’t want my car back.

hmmm
Purchased my Sonata 2011 6 months ago this June – always thought my engine was a bit noisy, mentioned it a few times nobody addressed it. let alone take a look at anything. woke up yesterday my oil was completely on the drive way oil light came on along with engine light, sitting patiently waiting for an answer on what is going on — very disappointed, brand new car … and the loaner runs so much smoother than my car and it is the exact same car. arrrrrr

Marc
BRAND new 2011 Limited Turbo Sonata, Drove out of the dealer with the car pulling left. Called dealer on my home about issue. They are replacing my front struts and a new alignment. BRAND NEW CAR this should be known by all potential buyers

jl moon
I JUST bought a new Sonata with all its bells and whistles and have the pull to the left steering problem. It appears that the problem with steering in the 2011 Sonata is an inherent “FLAW” that cant be fixed. Even when they replace the car for you with another one you are still screwed.As much as I don’t like legal pursuits, Its hard to believe there is not a class action suit to make purchasers whole.

louis
i purchased a 2011 limites sonata and had nothing put problems with this car pulling to the left by drifting and upon acceleration it got wore and i mean worse i had this car back three time and no results out of the 3 tmes and they said there wass nothing wrong with this car they had it one time for over 2 weeks,and they gave me a loaner car and it was way worse than my car, so i called lemon law and they said they have many lawsuits going with this problem and they will get it resolved money back or a new car mine was mfg nov 2010 and i think this was the bad ones but call your lemon law in your state and file the lawsuit to get this resolved.

Rich
Bought a 2011 and nothing but trouble with the car. Check engine light 3 times for turbo issue. Just picked it up from the dealer in Brunswick, GA only to have the same issue. No power check engine light still on. Will never buy another and if continues will file lemon law this week.

life altering
This comment is for Curious1; I also own a 2011 sonata.I myself was involved in an accident. My accident was indeed a head on collsion. My airbag only partially deployed out of the right side of the steering wheel. No other airbags in my vehicle deployed. I sustained numerous injuies as a result of this. My car was in the shop prior to my accident for the airbag light staying on and per Hyundai, the dealer performed a manual override of my computer. Did you find out if the steering recall the was affiliated with the airbag issue?

DC
Recently purchased Hyundai Sonata 2011, experienced strong pull to the left. Dealer did front end alignment, left pull still there. Driving a loaner and noticing the same issue. Checked NTSB’s website for complaints, over 200 complaints listed there on 2011 Sonata, most for the same steering issue.

Curious1
Masta1 you were misinformed, you do not have to have Nav w/ a sun roof, I didn’t. The nav is optional. While all of the compliments, complaints, and recalls are out there, has anyone had an unfortunate accident? I did and the driver side curtain airbag did not deploy, and the steering wheel airbag deployed to the right! I sustained serious injuries to my left arm as a result. I am concerned for other drivers of the 2011 Hyundai Sonata. The chances of getting into a head-on collision are slim, but any type of accident can be life altering or threatening. The last thing you want to find out after an accident is that the airbags didn’t work properly. Would the steering recall issue have effected the deployment of thesteering wheel airbag?

Masta1
I test drove the Sonata 2.0 T before I made the choice to buy a car. Guess what, I bought a 2011 Accord EX-L V6. I’m a car guy with philosophy and Sonata wasn’t even one of my debate to choose with. I was looking only for Subaru Legacy or Honda Accord. Why? 1) This steering problem is much more serious than you think. Tsuchiya, drift king in Japan keep emphasizing “what good is the power if you can’t control it”. I sure don’t drift the car, but I know that handling is much more needed than just .5 less second to accelerate from 0 – 60. 2) Transmission disengage issue. You think you get good mileage because of the GDI? WRONG. Their transmission ratio is so high that you would question if the engagement would fit the torque and the weight of the car that’s projecting. If you search online, you’ll hear power train disengage issue. You’ll also feel fuzzy logic pop up all the time that chokes the car to shift violently so you can feel it. 3) Luxury. I don’t see the luxury in material they put into that car. It’s just another teen anger’s interior. Leather seats from Sonata is crap compare to Accord. Oh wait, what is that? No sun roof without Nav. So I have to shell much more money for something I really don’t want? 4) Reliability. You’re wrong if you think this car is reliable. Honda build a direct inject engine before of 2.0 liter than can go up to 274 horse. Whey did they stop? Carbon composite by the injector has real issue. Even if you really made the compensation of the long outlet release, the catalyst collector would fail and it won’t be legal to drive in US due to smock check illegal. Direct inject is dirty and usually consumes more gas. That’s why they have gear ratio much higher than Accord and has transmission problem. 5) Resale value. Umm All I can say is Goodluck. Done. Overall extra 7 horse or 15 ft lb torque is great. But with all these issues above, you’re really getting jib buying a Korean car. Transmission issue was well known to every Korean car. I bet you they bid it off of a single company in Korea. Kea, Hyndai, Daewoo(dead company) all had same transmission problem. I own a Suzuki Forenza, GM Holden Australia engine with Korean steering and Daewoo transmission, trust me, I know what I’m talking about. When the transmission was slipped disengaged, I almost got into a serious accident. Lucky I put my act together, calm down, and shift the gear back to P and then D and step on it. What a nightmare. NEVER BUY A KOREAN CAR. For real.

Deborah
I owned a 2002 Santa Fe. Bought it brand new and loved it. Unfortunately, the vehicle was totalled two weeks ago. I knew exactly which vehicle I wanted to buy to replace it, the 2011 Sonata. However, my husband insisted he wanted to buy “American”. We shopped for two day, test drove Chevys, Chryslers, and Fords. After all was said and done, we finally went to Ken Garff Hyundai in Salt Lake. We test drove a 2011 Sonata SE. My husband, who is very picky, had to admit all in all the Sonata was the better vehicle. The warranty can’t be beat, the price was thousands of dollars less, and the sales people were phenominal. He did ask the salesperson where the Sonata was built and was told in Alabama. I watched in amazement as my “all american” husband looked at me and said….well, by purchasing this vehicle, we are helping people here in America work. I just smiled……:-) Seriously, for what you pay for a new vehicle, you want something that’s going to last. If this Sonata runs like my Santa Fe…I will never regret making this purchase. Thanks Hyundai for making a reliable, affordable, gorgeous vehicle!!

diana
I purchased a 2011 Sonata limited in dec/2010 after test driving many cars. I have friends that encouraged me to get one. They have a Santa Fa and have had several Hyundai’s “Great cars”. Unfortunately day two after buying my car the check engine light came on> I notified the dealer ship right away. They didnt have the “part” and wouldnt have itt for several weeks. Jan after many call from me, not them I finally was told they had the parts for the problem “sensor for thermostat. the car was repaired and I was on my way. The next day the check engine light came onI I took the car back in. Its a new code now supposedly its the gas cap… So right now I am not happy or impressed with my new purchase. My replacement car is a chevy implala what a tank….Oh customer service is very poor at the dealership…

Victoria
after reading everyone’s post am thinking some either work for Hyundai or against… hmmm Hyundai Sonata is a great car!! i know because i work for the Co. for the last 6mnths. Before then i worked for cadillac since 1998. I’ve been watching Hyundai grow for a very long time now and am very ipressed. Their vehicle come “stanard” with almost all the bells and whistle. As for the recall – I have only heard of one which is the steering column – i was told this is a rumor that someone has started and Hyundai wanted to nip it in the bud by checking all the 2011 Sonatas vheicle and not having a problem like toyota. We (Hyundai) has provide gift cards for the incovience of customers bringing their cars in to be checked, free car washes and candy:-) now mind you-with all these sonatas coming in for recallls i have yet to see one with a problem. which only leads me to belive that there was never a real problem with this vehicle. why dont you ask the employees at the dealership what they’re are driving? bet you’ll find out most of them are either driving a Sonata or a hyundai and no hyundai doesn’t provide us a vehicle or any extra discount for driving the product… a few extra words.- Hyundai is built in the USA. built in alabama plant last words… drive one, you wont be disappointed

Richie
Be American, BUY AMERICAN

K.C.
I purchased the 2011 Sonata back in May. In November I took my car in to get a new tire (had a nail in it), get the oil changed and to be serviced per the recall notice re: steering. GOt my car back and was told my car was not affected by the recall issue and I was on my way. On the way home, I notice a strong pull to the left. Later, a strong pull to the right. I assumed the new tire had not been balanced properly. I took it in and was told it needed an alignment. Done. Still, the strong pull was present, in fact no improvement whatsoever. Took my car back, road tested with a service tech, he confided in me while on our road test that what was going on with my car was “drifting” or “off center” and that there had been numerous cases of this and told not to worry Hyundai will “make right”…… I asked what that meant? He said that Hyundai will put me in another Sonata or buy it back from me. I asked “So what you are saying is that this issue is not correctable?” He said that they had not been successful in correcting any so far. When confronted, the dealership & Hyundai MOtor Corp. refused to acknowlege this issue existed, however they did NOT at any time deny it either. I was given a Sonata loaner car to drive, it had the same issue. Took it back, was provided another, it has the same issue. To date, no resolution and I am still in the loaner car. It has been over a month.

Mark
I purchased my 2011 sonata roseville ca back in August. I was a bit surprise to hear of this recall during my 1st oil change. However the dealer dealt with the problem swiftly and provided me with a loaner. Every car make out there has had a recall of some sort so I’m glad this problem is being taken care of unlike other car makes….. Love my new car. ! kudos Hyundai

Phil
Just wondering if anyone’s sonata has given them trouble going into any gear? My wife was leaving work the other day and the car would not go into reverse or back into park

Phonse
Is it policy for Hyundai Canada to issue a recall letter in order to get the work on the vehicle done. Or is it if u don,t receive a recall letter that means that your vehicle is ok.

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