Segway Electric Scooter Recall Issued Amid Reports of Handlebars Collapsing

Manufacturer is recalling 220,000 electric scooters after multiple reports of injuries caused by the handlebar folding mechanisms failing.

Federal safety officials are warning consumers to immediately stop using certain Segway Ninebot KickScooters, indicating the products’ handlebars may fold while in use, posing a fall risk for riders.

Segway scooters are a type of battery-powered electric scooter that has a one-step folding mechanism, meant for easy portability and storage.

However, the U.S. Consumer Product Safety Commission (CPSC) announced the Segway scooter recall on March 20, following at least 68 reports of the products’ folding mechanisms failing, including 20 incidents that have resulted in abrasions, bruises, lacerations and broken bones.

The recall impacts all Segway Ninebot Max G30P and Max G30LP KickScooters. Both scooters have the brand name “Ninebot” on the foot platform and the top of the handlebars. The model number is located on the side of the foot deck.

The Max G30PL model is 44 inches long, 19 inches wide and 45 inches high. It has a gray color with yellow accents and weighs 39 pounds. The Max G30P is 46 inches long, 19 inches wide and 47 inches high. It has a black color with yellow accents and weighs 42 pounds. 

The recalled scooters were manufactured in China and Malaysia, and imported by Segway Inc. They were sold at Best Buy, Costco, Walmart, Target and Sam’s Club stores nationwide, as well as online at Segway.com and Amazon.com from January 2020 through February 2025, for between $600 and $1,000.

The CPSC advises users to immediately stop using the products and contact Segway to determine if the folding mechanism requires adjustment. A free maintenance kit is available upon request, which includes tools and instructions for inspecting, tightening, and maintaining the folding mechanism.

For additional information or to contact the company, customers can reach Segway at 800-914-6110 between 9 a.m. and 5 p.m., Monday through Friday. Customers can also email recall@segway.com or submit a Recall Request Form to CPSC.

Electric Scooter Safety Risks

Over the past 15 years, the rise in popularity of electric scooter rentals in cities throughout the U.S. has been linked to a growing increase in serious head and neck injuries. 

Between 2014 and 2018, scooter injuries surged by more than 200%, with the number of incidents that resulted in the need for emergency department treatments increasing by 365%.

In 2019, researchers from the Centers for Disease Control and Prevention (CDC) found that head injuries accounted for nearly half of all electric scooter-related accidents. The study suggested that many of these injuries could have been prevented with helmet use and greater awareness of surroundings.

Another study found that bone fractures and contusions were also commonly reported injuries associated with e-scooters.

Many e-scooter dangers are presented by roadways and sidewalks. One study found that 58% of e-scooter incidents occurred on sidewalks, either from colliding with pedestrians or swerving around them. However, e-scooter users on roadways experienced greater severity of injury.

As early as 2008, at least 13 people had filed class action lawsuits against Segway, following multiple recalls of the product, which could lead to neck and back injuries, traumatic brain injuries, fractured arms and legs, as well as concussions.

In 2011, a man was awarded $10 million after sustaining a traumatic brain injury during a Segway-sponsored event where he was required to navigate an obstacle course blindfolded and without a helmet on a Segway scooter.