Electrolux Washing Machine Class Action Lawsuit Filed Over Mold Problems

A class action lawsuit has been filed against Electrolux, over mold problems with front-loading washing machines, which allegedly results in a smell that can permeate a consumer’s home, as well as potentially spreading mold or mildew onto clothes.

The complaint (PDF) was filed by Reginald Lampkin and Megan Brown in the U.S. District Court for the Northern District of Illinois on February 8, seeking class action status for all consumers who purchased certain front-loading automatic washing machines, which were sold under the brand names Electrolux, Frigidaire and Kenmore.

According to the lawsuit, the manufacturer concealed design defects and knew that the Electrolux washing machines may fail to drain properly, failing to eliminate moisture following washing cycles, and fail to rinse away or remove dirt, detergent, fabric softeners and oils, which lead to the growth of mold and mildew.

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The development of mold and mildew in a consumer’s washing machine can lead to a variety of health and safety issues, as well as causing mold on clothes to spread throughout the home. Plaintiff’s also allege that many items have been destroyed due to the insufficient moisture removing cycles, causing specialty items and clothes to be ruined from mold growth. In addition to the safety concerns, the lawsuit alleges the washing machines’ mold growth issues have substantially decreased their value and consumers are owed compensation.

“The mold and mildew problems in the Washing Machines create a geniune nuisance,” according to the Electrolux class action lawsuit. “In addition to being unsightly and noxious, mold and mildew on the inside of a washing machine can damage cloths and other items. Furthermore, the development of mold and mildew in a consumer’s washing machine can lead to a host of health problems, including allergies and complications due to asthma. Needless to say, the mold and mildew problems also substantially decrease the value of these Washing Machines.”

The manufacturer has allegedly refused to correct the problems, instead instructing consumers to wipe the inside steel baskets of their washing machines after each wash cycle and directing them to purchase cleansing agents if they report a problem. Electrolux also tells consumers to leave the washing machine door open after use, which the complaint points out is an unsafe practice, which the manufacturer explicitly warned consumers not do around small children.

Plaintiffs allege that Electrolux has profited, directly and indirectly, by concealing the nature of the defects of the falsely advertised washing machines and has not offered any remedy or solution to prevent mold or mildew growth within the machines.

As a result of the deceptive, unfair, fraudulent, and unlawful conduct alleged, the lawsuit calls for all class members to be compensated with punitive damages and for Electrolux to issue a corrective order to either resolve the issue or replace the machines.


228 Comments


Erik
constantly try to wipe out, follow guidelines to leave door open, and bleach on recommended clean washer cycle, yet still seems to get worse. Not quite the value we thought we were getting for a premium washer

Margo
I have been unsuccessful in removing the mold on the rubber casket. I would like to be added to the law suit.

Linda
Electrolux Washer has mold and residue in rubber gasket. Now it is starting to smell bad I clean it with bleach and special washer cleaner. Still have mold. Add me to the class action law suit b

Megan
Dang! Same issue. I totally feel like a sucker for buying it. Also mold within six months and the salesman was so smooth, i was convinced i had bought a stellar machine. No such luck. It’s disgusting. Full of mold.

Karin
Same as others. I replaced the gasket 6 months ago and the mold is back. I leave the door open and the detergent dispenser open , but no luck. Please add me to the class action suit.

Marla
I am having the exact same problems with black mold. I cleaned inside and outside the seal with bleach but can not get to all the areas so I still have a smell. It’s like you have to wipe the seal down every time you do a wash. I saw no reviews about the black mold when I bought the machine. and feel like I was mislead by every magazine out there. Ready to go back to a top loader!

Mike
Full of Mold around the washer .

Mary K
We have had nothing but problems with mold in our machine. Now the water keeps filling and does not shut off. We have replaced the rubber gasket once and we were told to buy an extra one because because we will need it. I meticulously clean the seal and inside to no avail.

Jamie
I bought mine and mold the first month I had it. Then after almost a year it breaks

Lorraine
So frustrating that the rep didn’t tell me about this when I spent all the money on this washer. Mold within 6 months. We can’t get it out and Electrolux doesn’t do anything about it. I had to pay for the replacement part and just finished paying 210 to have it replaced. And for what? So it can get mold again in the coming months. So upsetting that the consumer has to foot this. It needs to stop being sold!

Ilene
exact same issue…. Wave Touch Front Load Washer — Model EWFLS70JIW1 purchase in 2014… struggle to keep mold from accumulating in gasket. Always wipe it dry, and leave the door open. Nonetheless it has accumulated plenty of mold… it doesn’t drain properly. There is even mold when you pull back the upper portion ( where it should definitely not collect) and mold in the soap dispensers. Fed up and looking to replace the gasket when I came across these law suits. Would definitely be interested in hearing any recourse to replace w Electrolux, or compensation available to consumers for this nuisance and health hazard

Susan
I have the same problem with my 1 yr old machine! I have spent hours scrubbing the seal and under the seal. I have used bleach and the clean cycle between wash loads. The moisture on the glass door is constant. I have put a hand towel in to absorb moisture and the towel is always damp and smells! I have severe asthma and highly allergic to mold. This is unacceptable and negligence by Electrolux! Spent a lot of money and feel like I was swindled! I want a new machine!

Yvette
I have the same issue has my washer less than a year and my front load washer has black mold!!! I’ve tried cleaning multiple times and it will not go away.

E
We purchased an Electrolux washer and dryer in 2018 and we have had mold from early on. Called the store where we got and they sold is done cleaner it has gone nothing. Our friends had their rubber replaced under warranty we were not so lucky. Would never recommend or purchase this brand again. What is the recourse?

Scort
1 1/2 year old mass mold on seal. Clean and wipe down leave door on and still can’t remove

Debra
Having the same problem with mold in my Electrolux front loading washing machine. I haver cleaned it, leave the door ajar for air flow, still getting mold. I thought I was upgrading, but I am putting more work into the washer than any other I have ever had.

Donna
Wish I had seen this before buying 10 months ago. Sales person assured me Electrolux had remedied the mold problem and installed new gaskets that mold did not grow on. Rubbish. It grows it’s black and it stinks! I live in an apartment leaving the washer door open blocks my hallway but if I don’t the smell is horrible! I have bruises on my stomach from running into that door. $2000 down the drain. Pun intended. Sign me up if this goes forward.

John
Like many others severe mold issues with our EFLS627UIwo front loader. My wife is meticulous in cleaning the seal and leaving door open, imagine our surprise when we reached into to upper section of the seal to find a black mass of mold that we cannot remove. Also, the soap dispenser attracts mold. This is a design fault, not lack of cleaning – water slots at bottom are kept clear.

Erica
Having the same issues as reported by everyone else. Washing machines were properly taken care of but mold is continuing to accumulate. Purchased 2019-2020.

Annette
I bought. Brand New Washer And Dryer Set in September 2020 cost was $ 1400.00 for the set made by eletrolux Worst mistake I ever made the washer began growing mold . I sent eletrolux an email 6 mth’s after I bought the set Because of the mold and their reply was your not using the machine right . I have done the bleach and it did nothing to get ride of the mold . And they refused to give me a refund. This is outrageous bad customer service . I want my name added to this lawsuit Annette Jones

Averi
Electrolux mold problem

Kathleen
Same issues here! Regularly clean it, also use the washer tabs too yo get ride if the smell.

Lewis
I’d be interested in hearing more about the lawsuit or other remedial measures being discussed.

Edgar
Glad I search mold issues with Electrolux front load washing machine. I have 3 kids all under 6 six old and I constantly have to clean mold and gray gunk from the rubber. The smell is unbearable and I have followed the instructions of cleaning and use the tablets to clean and for odor but still nothing. I problem continues for years I have had our machine for 4 years and a half.

Mary
Nothing new to add. Mold around the seal us very difficult to remove. I leave door open after every wash.

Tom
Purchased an Electrolux ELFW7537AT front load washer a couple of years ago and same exact problems as indicated by others. Constant gunk and mold build up, bad smells, allergy issues for the kids. Please contact us if this moves forward.

Anne
Glad I came across this-misery loves company. There’s mold and gross gunk festering in all the nooks and crannies of my front load machine. I wipe it down and keep the door open (kids are grown) between using. I’ve watched videos of repair people cleaning those rubber rings on different brands and it’s a lot easier. Electrolux’s machine is overly complicated and such a poor design. No wonder people are upset. I’ve never seen the build-up under the main flap until now and am completely disgusted. So is this what’s causing weird, random stains on some of our clothes? Add me to the ever-growing list!

Dennis
Same issues with mold. I do I get to be part of this lawsuit?

Carolyn
We have a three year old upright Electrolux washer. I have always cleaned it according to the video instructions. However, I have found massive amounts of mold on the inside of the rubber seal where one would never expect to look or have to clean. This can mot be safe! Please add me to the lawsuit.

ANTHONY
mold in door! terrible odor! what can we do, we spent alot of money!!!

Barbara
Having mold issues on our Electrolux front load washer. Mold builds up on the rubber seal between drum and rubber seal. We have used the clean cycle as directed and leave the door open. Impossible to remove black mold.

Andrea
My washer has also had a mold problem that has affected the skin/allergies of my household.

Laura
We had our rubber piece replaced due to a horrible amount of mold after a year, we were told it was from my lack of cleaning. Which is untrue- i clean it properly per their requirements each time. About 6 months into the new piece it’s awful again. Id like to be added to the list.

Robin
Same issues here. Black mold, impossible to remove. Please let me know follow up details.

pete
So the fold of the gasket is a perpetual mold grower. I wipe down after every wash and have replaced gasket and leave door open between cycles. The black mold grows INTO the rubber, there is no way of getting it out. How about using a cheap ass rubber that nothing will grow on and offering it for low cost?(ever walked the beach?) Whatever Nike makes their shoes out of, nuthin’ grows on the soles out there…. OOOR, designing a better door seal. Most corp’s don’t give a hoot about the customer.

Bailey
Having mold issues, just like everyone else here. Please contact to discuss.

Kenny
I have spent hundreds of dollars and hours of my own time trying to resolve this. Never fixed. Horrible! How can I get involved? I have plenty of pictures and plumber receipts to help the case.

Kelly
I would love to be added to this lawsuit otherwise I might start my own. I purchased the Electrolux front loader in 2018. The rubber gasket started mildewing immediately. I replaced it twice in the first 18 months. The current one is black and I swear it’s growing mushrooms. I wipe it underneath and around it every few days and I get literal fuzz on my rag. I do EVERYTHING they say to do and it’s still awful. I agree that there’s a failure to remove moisture and failure to rinse away detergent. I use very little detergent and still often see suds at the end of a cycle.

Faye
We had a Neptune before we purchased this Electrolux washer & dryer in November 2018. We had issue with the Neptune, but not a drop in the bucket compared to what has happened to our washer. The salesman at Airport Appliance assured us this problem was taken care with current washers. We went in to purchase a top loader because of the minor issues with the Neptune. We took the salesman’s word, Now we have this washer that we can hardly use and the smell is beyond belief. I have tried everything out there to take care of this issue and nothing has helped at all. I sent a letter to Electrolux in Charlotte, NC in August that I wanted them to send a repair person out to take care of this and replace the boot and anything else that is molded and smells so bad, Of course, no reply. I checked with our Warranty and was told they don’t cover this issue. Right now, we feel like “taking it to the dump”.

Brian
Our washer is just over 3 years old and we started getting the mold build up after 18 months in the rubber seal. The smell is apparent in 3 of our rooms outside of the laundry room, even leaving the door open. We have paid for a service to correct this but doesn’t appear that anything can be done. Please add us to the list of dissatisfied customers.

Dolores
I had a Sears front loader never an issue. Purchased the Electrolux and have wiped it and mold still grows. I have Asthma and this doesn’t help.

Kristina
How do I get added I have the same problem with my Electrolux set my clothes smell terrible the mold is so nasty

Mary Ann
How can I be added to this class action lawsuit? I bought our brand new Electrolux stackable units in 2014. Black mold, can’t get rid of it and now we need a new gasket and it’s leaking. Was told by three repairmen that I’m better off with new machine. It’s only 8 years old. Extremely disappointed.

Steve
We have the Electrolux washer and dryer and both have had consistent issues (even the stand we purchased for both is poorly designed/built). We miss our Fisher-Paykel top loader and dryer…! But were advised to replace them as they were 13 years old at the time and parts were becoming scarce…even though repairs were relatively easy and quick, but we had two daughters entering their teen-age years and took the precaution. Nonetheless, we strongly dislike the “high-end” Electrolux washer and dryer. Non-stop mold issues with the washer (tub and front gasket), and a gasket on the dryer that won’t stay in place and just dangles there. I would love to hear the outcome of this lawsuit…! We’d really like to be compensated for these horrible and expensive products. The support from Electrolux has been atrocious and reminds me of when we had a Jenn-air stove just before they went defunct.

Sarah
I’ve had this Electrolux lux cafe set for about 2 years as a replace my from my 10 year old Samsung. I’m disgusted with how much we paid for this set to need to replace the rubber thing already. It’s full of moldy mildew. I run clean cycles more often then not. There is always always standing water. To leave it open isn’t safe as i have a daycare and small children in my home. Add me to this lawsuit! I’m so disappointed.

Robyn
Our washer is less than 3 years old and filled with mold as well! It’s disgusting and disappointing. I would love to know how to get this resolved.

Toni
This is our first and last Electrolux washer. It was purchased new last year (2020) and the gasket is disgusting. We are diligent to wipe the door and gasket after each use, and run a cleaning cycle at least twice a month. We only ever use HE detergent in appropriate amounts, and run the extra rinse after every cycle to help flush away any residual suds. We have a small child and small pets, and cannot leave the door open for safety reasons. Using this machine is creating more safety hazards due to the smell and contents of black mold, some of which is impossible to remove–even with specialized cleaning products. Had I realized the issues created by simply using this machine, I NEVER would have “upgraded” my 15 year old Whirlpool top loader (which I bought used for $150, as it was a far superior product in regards to our health). I feel completely ripped off and have never been so dissatisfied with ANY product of any kind. Kind lawyers, please add us to your list. We still have receipts. PS. We have the matching dryer and it is also a pain in the buttocks. As consumers we all have been duped and have the right to a refund for this mold-prone machine!!!

Sara
I’m so disappointed with the Electrolux washer that I bought in 2019. I was told by the salesmen that the technology is so much better in this front loader and that it won’t mold. I leave the door open, tray open, and wipe down the rubber after each wash and it is still covered in mold. It smells and the clothes smell. I have tried to clean it over and over again, and the mold just keeps coming back. Please add me to the lawsuit.

Celeste
Please add me to the lawsuit. We’ve had this issue since 2013 and the washer was brand new. We leave the door open, clean the washer regularly, and wipe it out, but we still have mold.

Ellen
We also have a black mold issue with our 2 year old electrolux front load washer. The mold started adhering to the rubber , just months after purchase and use. Despite many cleaning attempts, it remains in place. I am concerned about my health with mold spores on my clothing. I am dismayed that electrolux will not remedy the situation.

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